Tallos
Tallos operates a Brazil-based portal and services entity that serves customers of the RD Station product suite, providing WhatsApp-native customer service automation, AI chatbots, and omnichannel communication tools to SMBs and enterprises across multiple verticals.
- Company typePrivate
- Founded2017
- HeadquartersMaracanaú, Brazil
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Tallos does
Tallos is a Brazil-based private company, founded in 2017 and headquartered in Maracanaú, with 101-250 employees and a website at tallos.com.br. The company operates a client portal at app.tallos.com.br that functions as the access point for the RD Station product family — Marketing, CRM, and Conversas — a cloud-based marketing, sales, and customer service software suite operating in the Brazilian SMB and mid-market segment. The relationship between Tallos and the broader RD Station product economics is not formally disclosed in the source data; the portal URL and shared authentication flow constitute the principal observable linkage.
The RD Station Conversas product that the Tallos portal connects to is an omnichannel customer service platform built around WhatsApp Business API, with Tallos effectively positioned as the operational entity serving customers of this platform. Core technical components include AI Agents (Agentes de IA) deployable in under 10 minutes via a visual no-code builder, automated lead qualification, emotion analysis, mass messaging dispatch with claimed conversion lifts up to 40%, and integration with RD Station Marketing, RD Station CRM, Shopify, TOTVS, Zendesk, and OpenAI/Anthropic models. The platform holds official Meta Business Solution Provider (BSP) status, enabling faster WhatsApp onboarding and direct API access.
Tallos / RD Station Conversas monetizes through three annual subscription tiers (Basic at R$989/month, Pro at R$2,699/month, Advanced with custom enterprise pricing), plus optional implementation services for WhatsApp activation and chatbot integration. Distribution occurs through direct sales, self-serve digital onboarding, and an agency/consultancy partner ecosystem, with strategic emphasis on the Brazilian market across verticals including Education, E-commerce, Healthcare, Retail, Financial, Distribution, and Services. According to vendor-supplied metrics, over 50,000 managers use the platform, and the product holds #1 market position recognition in Brazil for Omnichannel Customer Service and Contact Center.
Tallos firmographics
Firmographics- Name
- Tallos
- Legal name
- Tallos
- Website
- https://tallos.com.br
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Tallos operates a Brazil-based portal and services entity that serves customers of the RD Station product suite, providing WhatsApp-native customer service automation, AI chatbots, and omnichannel communication tools to SMBs and enterprises across multiple verticals.
- Ownership category
- akta.pro rank
Tallos industry classification
Industry- Product category
- Customer Service Software
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB)
- akta.pro secondary industry
- Enterprise Service Management (ESM) Platforms (HDAEALAB)
Keywords
Where Tallos is headquartered
LocationHeadquarters
- HQ city
- Maracanaú
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
Tallos business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription - Basic Plan: Monthly subscription at R$989/month (annual billing), includes AI agents, mass messaging, basic chatbot flows, up to 500 unique client attendances per month, and unlimited users. First tier entry point for customer service automation.
- Subscription - Pro Plan: Monthly subscription at R$2.699/month (annual billing), includes all Basic features plus lead distribution with custom rules, contact origin tracking, emotion analysis, sales funnel, advanced chatbots with API calls, up to 3,000 unique client attendances per month.
- Subscription - Advanced Plan: Custom pricing based on volume (from 5,000 clients/month), includes intelligent lead qualification, automatic categorization, copilot with audio transcription and response suggestions, advanced analytics with custom dashboards, up to 5,000 unique client attendances per month with strategic support.
- Implementation Services: Personalized implementation services including WhatsApp activation and chatbot integration with RD Station Marketing or CRM products available as add-on service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Entry-level plan with AI customer service and channel centralization |
| Subscription | Annual | Mid-tier plan with enhanced features and 3,000 client capacity |
| Subscription | Multi-year contract | Enterprise plan with advanced AI and 5,000+ client capacity |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels8 records
Tallos product offering
Product offeringCore offering
Tallos offers innovative digital service solutions aimed at simplifying customer engagement and business operations. Through its connected platform, Tallos provides an omnichannel customer service solution with native AI capabilities, WhatsApp Business API integration, no-code chatbot builders, automated lead qualification, real-time performance dashboards, and mass messaging campaigns. The platform centralizes customer conversations across channels (WhatsApp and others) and connects marketing, sales and service teams with a unified customer view.
Product overview
No product information for Tallos was found in the provided sources. The source data pertains to RD Station's product portfolio (RD Station Marketing, RD Station CRM, RD Station Conversas), with a reference to Tallos only as a login portal URL (app.tallos.com.br).
Differentiator
Problem solved
Functional benefit
Products and services
- RD Station Conversas
Quantifiable outcome
- Companies report up to 40% increase in lead qualification rates using chatbots
- +6 more outcomes
Companies that use Tallos
Customer profileNamed customers10 records
Segments8 records
Ideal customer profiles3 records
Tallos technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature8 records
Tallos partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core, flagship and minor.
- Meta (WhatsApp Business)coreRD Station is an official Business Solution Provider (BSP) of Meta for WhatsApp Business API. This partnership provides direct management, security, and efficiency in WhatsApp operations with faster message approval, faster onboarding, and phone numbers ready in under 48 hours.
- RD Station MarketingcoreNative integration connecting conversations, campaigns and opportunities in a single customer journey. RD Station Conversas integrates natively with Marketing product for unified marketing and sales operations.
- RD Station CRMcoreNative integration connecting customer conversations directly to CRM leads, opportunities and sales funnels. Provides complete visibility for sales teams.
- ShopifyflagshipNative integration with Shopify e-commerce platform for e-commerce businesses to connect online store customer interactions with Conversas platform.
- Exact SalescoreNative integration connecting sales automation and conversation management for aligned sales operations.
- OpenAI (ChatGPT)flagshipAI integration allowing ChatGPT to understand business context, including leads, funnel and customer service data. Users can query AI with business data without manual data copying.
- Claude (Anthropic)flagshipAI integration allowing Claude to understand business context including leads, funnel and customer service data for contextual business intelligence.
- TOTVScoreNative integration with TOTVS enterprise management system for Brazilian enterprise customers using TOTVS ERP.
- ZendeskcoreIntegration with Zendesk customer service platform providing additional customer service channel management capabilities.
- Agency Partner ProgramflagshipPartnership program for marketing agencies and sales consultancies to implement and resell RD Station solutions. Includes acceleration program and marketplace listing for customer referrals.
- Affiliate ProgramminorReferral affiliate program where partners can recommend RD Station Marketing and access exclusive benefits for successful referrals.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Tallos competitors and assessment
Company assessmentBroad incumbents
- Zendesk: Global customer service software incumbent with ticketing, chat, and AI agents. Competes for the same contact center and customer service software category but at a much broader enterprise scale.
- Intercom: Global customer messaging platform with AI agent (Fin) and live chat. Competes in the same AI-powered customer service and chatbot category with similar SMB/mid-market positioning.
- Genesys: Enterprise contact center platform with omnichannel routing and AI. Competes for larger enterprise contact center RFPs where the subject company is also pursuing enterprise expansion.
- HubSpot Service Hub: CRM giant's customer service suite. Competes in the broader CRM-adjacent customer service category, especially for SMBs already using HubSpot CRM and marketing tools.
- Freshworks (Freshdesk): Global SaaS provider of customer service software (Freshdesk) targeting SMB and mid-market. Overlaps in ticketing, automation, and chatbot capabilities sold to similar buyer profiles.
Direct peers
- Movidesk: Brazilian helpdesk and customer service platform with ticketing, chat, and automation. Competes for the same Brazilian SMB/mid-market customer service software budgets.
- Octadesk: Brazilian customer service and chat platform serving SMB and mid-market customers with WhatsApp, live chat, and chatbot automation. Closest direct competitor in Brazil's contact center SaaS category.
- Zenvia: Brazil-based omnichannel communication platform offering WhatsApp Business API, chatbots, and customer service automation. Direct regional competitor with overlapping SMB and mid-market customer base in Brazil and LATAM.
- Take Blip: Brazilian conversational AI and chat commerce platform (now part of Salesforce). Direct competitor in WhatsApp-based chatbot and customer engagement for Brazilian enterprises.
Others
- Twilio: Communications API platform powering WhatsApp Business integration for many BSPs. Adjacent/ecosystem player — could be a partner or competitive threat depending on how Twilio expands into workflow/AI layers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Tallos financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tallos leadership team
Management profileNumber of profiles
Tallos funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tallos M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tallos
What does Tallos do?
Tallos offers innovative digital service solutions aimed at simplifying customer engagement and business operations. Through its connected platform, Tallos provides an omnichannel customer service solution with native AI capabilities, WhatsApp Business API integration, no-code chatbot builders, automated lead qualification, real-time performance dashboards, and mass messaging campaigns. The platform centralizes customer conversations across channels (WhatsApp and others) and connects marketing, sales and service teams with a unified customer view.
Is Tallos a public or private company?
Tallos is a private company. It is classified as unknown and is currently operating.
When was Tallos founded?
Tallos was founded in 2017. It employs 101 to 250 people.
Where is Tallos based?
Tallos is headquartered in Maracanaú, Brazil, in the Latin America region.
How does Tallos make money?
Four revenue lines are on record. Subscription - Basic Plan is the primary driver. The others are subscription - Pro Plan, subscription - Advanced Plan and implementation Services.
Who are Tallos's main competitors?
Broad incumbents on record are Zendesk, Intercom, Genesys, HubSpot Service Hub and Freshworks (Freshdesk). Direct peers are Movidesk, Octadesk, Zenvia and Take Blip. Twilio is listed as an others.
Does Tallos have an API?
No public API is recorded for Tallos.
What industry is Tallos in?
Tallos's product category is Customer Service Software. Its primary akta.pro industry code is BPAAABAB, Sales Support & Customer Retention (Upsell, Win-back, Loyalty), with a secondary code of HDAEALAB, Enterprise Service Management (ESM) Platforms. Its NAICS code is 561422 and its SIC code is 7370.