S.P. Madrid & Associates

What S.P. Madrid & Associates does

S.P. Madrid & Associates is a Philippine-based enterprise debt collection and legal process outsourcing firm founded in 2008, headquartered in Makati City with regional operations in Singapore and Dubai. The company serves financial institutions, digital lenders, fintech companies, automotive finance firms, and government entities across the Philippines, Southeast Asia, and the Middle East. Its customer base includes tier-1 Philippine banks (BDO, Metrobank, BPI, Security Bank, HSBC), digital lenders (Maya, Tala, FUSE), automotive finance arms (Toyota Financial Services, Sumisho Motor Finance), and government institutions (HDMF/Pag-Ibig, NHMFC).

The firm's core services span five integrated lines: debt recovery (call collections), field services (borrower verification, asset validation, vehicle repossession), credit verification, vehicle repossession recoveries, and legal services (in-house law firm handling small claims, replevin, and foreclosure). The technology stack is powered exclusively by Texxen and supplemented with AWS, Cisco, Dell, Sophos, UiPath, Tableau, and Ameyo. In-house AI capabilities target recruitment, training, process automation, anomaly detection, predictive analytics, and NLP for customer communications. The company is pursuing dual ISO 9001 and ISO/IEC 27001 certification, a first among Philippine debt collection firms.

S.P. Madrid operates as a B2B enterprise service provider with quote-based pricing, multi-year contracts, and performance-based or fixed-fee arrangements. The GTM motion is direct enterprise sales to financial institutions, with no reseller or distributor channels. Revenue is generated through professional services fees on debt recovery volumes managed on behalf of clients. The company is privately held, founder/management-controlled, with President Atty. Simeon P. Madrid leading operations. Recent strategic emphasis has been on compliance leadership (dual ISO certification), technology partnerships (PLDT Enterprise, Legion Tech), and geographic expansion into Singapore and the UAE.

Name

S.P. Madrid & Associates

Legal name

S.P. Madrid & Associates Law Firm

Website

https://spmadridlaw.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

S.P. Madrid & Associates is a Philippine-based debt collection and legal process outsourcing firm serving financial institutions, fintechs, and government across the Philippines, Singapore, and UAE. It offers debt recovery, field services, credit verification, vehicle repossession, and legal services with AI-driven operations.

Ownership category

akta.pro rank

Product category

Debt Collection Services

NAICS

Collection Agencies (561440)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industries

Third-Party Collection Agencies (Consumer) (FSAKAJAB), Compliance, Audit & Regulatory Services for Collections (FSAKAJAL)

Keywords

• Debt collection services
• Credit recovery
• Field collection services
• Legal process outsourcing
• Credit verification

Headquarters

HQ city

Makati

HQ country

Philippines

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Debt Collection Services: Core BPO services providing ethical, compliant debt collection for financial institutions. Services include call collections, field collections, and legal collections. Revenue is generated through service fees typically structured as performance-based or fixed-fee arrangements with major banking and financial institution clients.
2. Field Services: Nationwide field operations including borrower verification, asset validation, and vehicle repossession recoveries. Deployed through trained field personnel for on-ground account resolution.
3. Credit Verification Services: Pre-loan verification services helping financial institutions assess borrower authenticity and prevent potential bad debt, ensuring sound credit decisions.
4. Legal Services: In-house law firm handling small claims, collection of sum of money, replevin, and foreclosure cases providing complete legal process outsourcing support.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

S.P. Madrid & Associates is a Philippine-based BPO providing ethical and compliant debt collection and recovery services for financial institutions. Its offerings span call collections, field collections, vehicle repossession, credit verification, and in-house legal services, supported by AI-driven operations across the Philippines, Singapore, and the UAE.

Product overview

S.P. Madrid & Associates operates as a unified debt collection and recovery service platform offering five integrated service lines: Debt Recovery (core service), Field Services, Credit Verification, Vehicle Repossession Recoveries, and Legal Services. The company's AI-Driven Operations platform capability powers all services through proprietary AI solutions for recruitment, training, and operational automation. Together, these offerings provide comprehensive pre-legal and legal resolution strategies for financial institutions and enterprise clients across the Philippines, Singapore, and the UAE.

Differentiator

Problem solved

Functional benefit

Named customers24 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Partnerships

Three partnerships are on record, tiered strategic and core.

• PLDT EnterprisestrategicStrategic or Co-development Partner · 1 January 2024PLDT Enterprise and S.P. Madrid partnered to deliver secure, scalable solutions for the Philippine financial services sector. This strategic partnership enables both companies to leverage their respective strengths in telecommunications infrastructure and debt collection expertise to serve financial institution clients.
• Legion Tech CorporationcoreImplementation/ SI/ Consulting Partner · 1 January 2024Legion Tech Corporation is assisting S.P. Madrid in achieving dual ISO 9001 and ISO 27001 certification. The consulting firm, represented by Managing Director Juan Valenzuela III and Principal Consultant Richard O. Regalado, provides expertise in quality management, information security, and business continuity to help S.P. Madrid establish industry-leading compliance standards.
• TexxencoreTechnology or IntegrationS.P. Madrid is powered exclusively by Texxen as its technology platform provider. Texxen serves as the exclusive technology partner powering S.P. Madrid's operations, providing the core platform for their AI-driven debt collection services.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• TaskUs: Digital-focused BPO with strong Philippines presence serving fintech and digital-lender verticals, including trust-and-safety and back-office financial work. Compares as an enterprise BPO peer for digital lender collections outsourcing, though with a broader digital CX portfolio.
• Foundever: Global CX and collections BPO (formerly Sitel/STARTEK) with Philippines operations and dedicated financial-services recovery offerings. Serves the same enterprise bank/fintech market as S.P. Madrid at larger scale.
• Teleperformance: One of the world's largest contact-center and debt-collection BPO providers with significant Philippines operations. Directly competes for the same bank and fintech outsourcers as S.P. Madrid, though as part of a much broader multilingual CX portfolio.
• Concentrix: Global BPO with sizeable collections/CRM operations including a major Philippines delivery footprint. Overlaps with S.P. Madrid on third-party debt collection for banks and large enterprises, but operates as a broad CX incumbent rather than a collection specialist.
• Encore Capital Group: Multinational debt buyer operating Cabot Credit Management and other global recovery brands; overlaps with S.P. Madrid in the consumer NPL and outsourced recovery value chain, though Encore is significantly larger and publicly listed.
• PRA Group: Global debt buyer and purchaser of defaulted receivables, with operations across multiple continents; competes for the same bank-held NPL portfolios and third-party mandates as S.P. Madrid, though anchored in a debt-buying rather than pure-agency model.
• Alorica: Global customer-service and collections BPO with Philippines sites; serves financial-services clients with consumer recovery programs. Comparable to S.P. Madrid in target verticals and enterprise sales motion, though larger and less specialized.
• Transworld Systems: US-based ARM and BPO firm offering first-party and third-party debt collection for banks and credit issuers. Comparable in service mix (call, field, legal recovery) and enterprise B2B sales motion, primarily in North America.

Direct peers

• Collectius: Singapore-headquartered accounts-receivable management and debt-buying firm serving banks and telcos across Southeast Asia; appears on S.P. Madrid's own customer list, indicating direct overlap in the APAC third-party collection market. Closest direct geographic and functional peer to S.P. Madrid.

Emerging players

• IC System: US-focused third-party collection agency serving banks, credit unions, and healthcare creditors with both call-center and legal recovery. Comparable function to S.P. Madrid at a smaller scale and a US-anchored geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SPMADRIDBDT
• LinkedInlinkedin.com/company/spmadrid

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about S.P. Madrid & Associates