Embratel
Embratel is a Brazilian telecommunications and IT solutions provider serving large enterprises, government, and SMBs with integrated cloud, networking, cybersecurity, private 5G, and satellite services as part of América Móvil's Claro group.
- Company typePrivate
- Founded1965
- HeadquartersRio De Janeiro, Brazil
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Embratel does
Embratel is a Brazilian telecommunications and IT solutions provider founded in 1965, headquartered in Rio de Janeiro and operating as a wholly-owned subsidiary of América Móvil (the Latin American telecom conglomerate controlled by Carlos Slim). The company has rebranded its enterprise go-to-market as 'Claro empresas', integrating its legacy identity with the broader Claro mobile and fixed-line operations across Brazil. Embratel serves large enterprises, government entities, and SMBs through direct enterprise field sales, dedicated account managers, and the Claro retail network.
The company's technology stack combines 71,000+ km of fiber optic infrastructure, 17,500 km of submarine cables, 16,000 km of radio routes, 5 owned data centers, and the largest geostationary satellite fleet in Latin America (5 Star One satellites, with the D2 satellite launched in 2021 offering four times the power of predecessors). Core product lines include cloud computing (Claro Cloud, Oracle Cloud Infrastructure, AWS/Azure/GCP managed services via MSP Next), data analytics (Insights 360, LakeIT, Claro Geodata), customer experience platforms (Omnichannel with Genesys integration, Bot Inteligente), private 5G/LTE networks, cybersecurity, MPLS/SD-WAN data networks, and IoT solutions for agriculture, retail, and energy verticals. AI capabilities are applied across multiple products including computer vision (Thermal Mapping, Smart Field), NLP (Bot Inteligente, Smart Health Assistant), and anomaly detection (Claro Alerta SIM Swap).
Embratel's revenue model is predominantly subscription-recurring across telecom services, cloud, data center, and managed services, supplemented by professional services revenue from IT consulting and system integration. The company employs 30,000+ people under Grupo Claro, targets enterprise digital transformation as its primary value proposition, and competes through infrastructure scale, regulatory licenses, and integration with the América Móvil ecosystem. Named enterprise customers span steel manufacturing (Usiminas, Gerdau), banking (Banco do Brasil, C6 Bank), food and beverage (Nestlé), healthcare (Unimed), media (Canal Rural), and government (Comando da Aeronáutica).
Embratel firmographics
Firmographics- Name
- Embratel
- Legal name
- Claro S.A.
- Website
- https://embratel.com.br
- Company type
- Private
- Founded year
- 1965
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Embratel is a Brazilian telecommunications and IT solutions provider serving large enterprises, government, and SMBs with integrated cloud, networking, cybersecurity, private 5G, and satellite services as part of América Móvil's Claro group.
- Ownership category
- akta.pro rank
Embratel industry classification
Industry- Product category
- Enterprise Telecommunications Services
- NAICS
- Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Satellite Telecommunications (517410), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Satellite Broadband Terminals & Gateways (VSAT/LEO CPE) (HDAFAIAM)
- akta.pro secondary industries
- Voice Calling (VoIP) Apps (BPAMACAC), General Entertainment AVOD Platforms (MPACAAAB)
Keywords
Where Embratel is headquartered
LocationHeadquarters
- HQ city
- Rio De Janeiro
- HQ country
- Brazil
- HQ region
- Latin America
Offices8 records
Markets served
Embratel business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain
Revenue model
- Telecommunications Services: Traditional telecom services including fixed telephony (STFC), mobile services (SMP), and long-distance calling plans (DDD/DDI). Revenue from monthly subscriptions and usage-based charges.
- Corporate Mobile Plans: Mobile plans for business customers including corporate smartphones, tablets, M2M services, and international roaming.
- Cloud Computing Services: Cloud infrastructure and platform services including hosting, multi-cloud management, and cloud-native applications. Revenue from consumption-based and subscription models.
- Satellite Services: Satellite capacity leasing, TV/radio transmission, corporate data links, and occasional use satellite services.
- Professional Services: IT consulting, system integration, AI implementation, and managed services for enterprise digital transformation.
- Private Network Solutions: Design, deployment, and operation of dedicated LTE/5G networks for enterprise and industrial customers.
- Data Center Services: Hosting, colocation, and managed data center services across 5 owned facilities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | DDD Ilimitado Mais - Unlimited long distance for fixed-to-fixed and fixed-to-mobile calls across Brazil |
| Subscription | Monthly | DDI Ilimitado 21 - Unlimited international fixed-to-fixed calls to 35 countries |
| Hybrid | Monthly | Faz um 21 por 21 Ilimitado - Pay-per-call unlimited DDD |
| Usage-based | Pay-as-you-go | DDD Básico - Basic long distance service without monthly fee |
| Usage-based | Pay-as-you-go | DDI Básico - Basic international calling service |
| Subscription | Monthly | Corporate Mobility Plans |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Embratel product offering
Product offeringCore offering
Embratel provides integrated telecommunications and IT solutions for enterprises, government, and consumers in Brazil. Its portfolio spans corporate mobile and fixed telephony, data networks (MPLS, SD-WAN), cloud computing (Claro Cloud, Multicloud, MSP Next), data centers, cybersecurity, IoT, AI services, and satellite communications operated via the Star One fleet. The company combines a 71,000+ km fiber backbone with five data centers and the largest geostationary satellite fleet in Latin America to deliver converged IT-Telecom solutions for digital transformation.
Product overview
Embratel is a comprehensive telecommunications and IT solutions provider operating as part of Grupo Claro (América Móvil). The company offers an integrated portfolio of convergent IT and Telecom solutions including corporate mobile telephony, fixed telephony, data transmission, Telepresence, Cloud Computing (Claro Cloud, Multicloud, MSP Next), IT solutions (AI services, RPA, DevOps), Cybersecurity, Data Centers, and satellite services (Star One fleet). The product portfolio spans cloud infrastructure (Cloud Server Pro, Oracle Cloud Infrastructure), data analytics (Insights 360, LakeIT, Claro Geodata), customer experience solutions (Omnichannel, Bot Inteligente, Atendimento Fácil), voice and collaboration services (PABX Virtual, 0800, Telepresença), network services (MPLS, SD-WAN, IPSat), IoT solutions (Campo Conectado, Contador de Fluxo, Mapeamento Térmico), professional services (Salesforce, SAP Factory, IT Outsourcing), satellite fleet operations (Star One D2, D1, C4, C3, C2), and voice plans under the Faz um 21 brand. The company serves enterprises of all sizes across Brazil with 5G, private LTE networks, and comprehensive digital transformation solutions.
Differentiator
Problem solved
Functional benefit
Brands
- Faz um 21: DDD and DDI long distance service plans for residential and corporate customers
- Claro Cloud
- Star One
- Cloud Server Pro
- IPSat
- Primesys
Products and services
- Claro Cloud (Multicloud / MSP Next / Cloud Server Pro / Oracle Cloud Infrastructure)
Quantifiable outcome
- Fastest mobile internet in Brazil according to Ookla Speedtest Q3-Q4 2021
- +3 more outcomes
Companies that use Embratel
Customer profileNamed customers10 records
Segments9 records
Ideal customer profiles3 records
Embratel technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability15 records
Feature7 records
Embratel partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered minor and core.
- Canal RuralminorEmbratel offers media workflow automation solution to universalize streaming content for Canal Rural. Agribusiness media and technology partnership.
- UsiminascoreUsiminas partnered with Embratel for installation of private LTE and 5G network with dedicated and exclusive core in Ipatinga/MG. This represents Embratel's capabilities in industrial private network deployment.
- UnimedcoreEmbratel signed agreement to facilitate Cloud journey and drive digital transformation for Unimed cooperatives across Brazil. Cloud infrastructure and managed services partnership.
- AfinzminorEmbratel implemented Omnichannel solution in Afinz to optimize customer experience. Customer experience platform deployment.
- NestlécoreNestlé factory in Caçapava concluded testing with private 5G network expanding connectivity on KitKat production lines. Industrial IoT and automation partnership.
- C6 BankcoreEmbratel implemented Omnichannel solution in C6 Bank using Genesys platform. Financial services customer experience transformation.
- Banco do BrasilcoreEmbratel, Claro and Banco do Brasil partnership to transform customer experience with 5G technology. Major financial sector digital transformation initiative.
- EricssoncoreEmbratel, Claro and Ericsson partnership to enhance 5G transmission for Rio and São Paulo Carnivals with exclusive 5G signal. Technology infrastructure partnership for events.
- GerdaucoreGerdau implemented 5G technology at Ouro Branco unit in partnership with Embratel, advancing Industry 4.0 capabilities in steel manufacturing.
- Open Gateway ProgramminorClaro and Embratel launched program to facilitate startup access to Open Gateway. Startup ecosystem and API marketplace partnership.
- Web Summit RiocoreClaro and Embratel partnership with Web Summit Rio for second edition of world's largest innovation event in Brazil. Technology and marketing partnership.
- Command of Aeronautics (Comando da Aeronáutica)coreBrazilian Air Force contracted Embratel for satellite communication services. Government defense and communications infrastructure partnership.
- Oi MóvelcoreOi Móvel customers migrated to Embratel/Claro following asset acquisition approved by Anatel and Cade. Network consolidation across multiple Brazilian DDD regions.
Scale indicators10 records
Recent moves5 records
Expansion highlights6 records
Embratel competitors and assessment
Company assessmentBroad incumbents
- SES S.A. Global geostationary and medium-earth-orbit satellite operator with Latin American coverage. Comparable to Star One as a satellite capacity provider, though SES operates globally and at much larger scale across video, data, and government segments.
- Telxius (Telefónica Infra): Tower and submarine cable infrastructure arm of Telefónica. Comparable to Embratel's infrastructure business (fiber, submarine cables, data centers) and to its parent América Móvil's wholesale operations across Latin America.
- Intelsat: One of the world's largest satellite operators, providing capacity that overlaps with Star One's coverage over the Americas. Comparable as a wholesale satellite services peer for media, telecom, and government customers across Latin America.
Direct peers
- TIM Brasil: One of Brazil's four main mobile carriers, owned by Telecom Italia (TIM S.p.A.). Competes head-to-head with Embratel in mobile, 4G/5G, and increasingly in enterprise and IoT services, with comparable national footprint and infrastructure investments.
- Vivo (Telefônica Brasil): Brazil's largest mobile and fixed telecom operator, owned by Telefónica. Directly competes with Embratel/Claro across consumer mobile, fixed broadband, enterprise services, cloud, and 5G — the closest 1:1 competitor in the Brazilian market.
- V.tal (formerly Oi Infraestrutura): Brazil's largest neutral fiber optic infrastructure provider, spun out of Oi. Directly comparable to Embratel's fiber and data center business, competing for the same wholesale and enterprise connectivity customers.
- Hugues (Hughes Network Systems): Global satellite broadband and VSAT provider with strong presence in Latin America. Directly comparable to Embratel's Star One satellite services and IPSat enterprise broadband offering, competing for the same enterprise and rural connectivity customers.
- Oi (Oi S.A. - Em Recuperação Judicial): Historical Brazilian telecom incumbent that sold its mobile assets (Oi Móvel) to Embratel/Claro in 2024. Remains a peer through its residual fixed-line, fiber, and B2B operations, and is the seller of assets now absorbed into Embratel.
Emerging players
- Lumen Technologies (formerly CenturyLink): Global enterprise networking and IT services provider with significant LatAm presence. Comparable to Embratel's enterprise networking, cloud connectivity, and managed services offerings for multinational customers operating in Brazil.
Regional players
- Indra (Indra Sistemas): Spanish-headquartered IT services and defense systems company with growing operations in Latin America. Comparable as an enterprise IT services and digital transformation peer, particularly in government, defense (similar to Embratel's Comando da Aeronáutica work), and telecom IT.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Embratel social profiles
Digital presenceEmbratel compliance and trust
Trust signalCompliance4 records
Embratel financial estimates
Financial estimateRevenue estimate
Valuation estimate
Embratel leadership team
Management profileNumber of profiles
Profiles2 records
Embratel subsidiaries and ownership
Company hierarchySubsidiaries3 records
Embratel funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Embratel M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Embratel
What does Embratel do?
Embratel provides integrated telecommunications and IT solutions for enterprises, government, and consumers in Brazil. Its portfolio spans corporate mobile and fixed telephony, data networks (MPLS, SD-WAN), cloud computing (Claro Cloud, Multicloud, MSP Next), data centers, cybersecurity, IoT, AI services, and satellite communications operated via the Star One fleet. The company combines a 71,000+ km fiber backbone with five data centers and the largest geostationary satellite fleet in Latin America to deliver converged IT-Telecom solutions for digital transformation.
Is Embratel a public or private company?
Embratel is a private company. It is classified as corporate owned and is currently operating.
When was Embratel founded?
Embratel was founded in 1965. It employs 5,001 to 10,000 people.
Where is Embratel based?
Embratel is headquartered in Rio De Janeiro, Brazil, in the Latin America region.
How does Embratel make money?
Seven revenue lines are on record. Telecommunications Services are the primary driver. The others are corporate Mobile Plans, cloud Computing Services, satellite Services, professional Services, private Network Solutions and data Center Services.
Who are Embratel's main competitors?
Broad incumbents on record are SES S.A., Telxius (Telefónica Infra) and Intelsat. Direct peers are TIM Brasil, Vivo (Telefônica Brasil), V.tal (formerly Oi Infraestrutura), Hugues (Hughes Network Systems) and Oi (Oi S.A. - Em Recuperação Judicial). Lumen Technologies (formerly CenturyLink) is listed as an emerging player. Indra (Indra Sistemas) is listed as a regional player.
Does Embratel have an API?
Yes. Embratel offers access to e-SAT (webapps.starone.com.br/e-sat/login.asp) for satellite service management, and Primesys panel (primesys.com.br/webcenter) for online service management. These are customer-facing portals for managing satellite connections and service accounts. Developer documentation is at webapps.starone.com.br/e-sat/login.asp.
What industry is Embratel in?
Embratel's product category is Enterprise Telecommunications Services. Its primary akta.pro industry code is HDAFAIAM, Satellite Broadband Terminals & Gateways (VSAT/LEO CPE), with a secondary code of BPAMACAC, Voice Calling (VoIP) Apps. Its NAICS code is 51711 and its SIC code is 7385.