What Fusion Communications does

Fusion Communications (legal entity Fusion Business Communications Ltd) is a UK-based B2B telecommunications services provider and integrator headquartered in Barton under Needwood. The company operates as a master agent/reseller combining multiple underlying networks (EE, O2, Vodafone) and unified-communications platforms (Microsoft Teams, Webex, 8x8) with its own proprietary management portal, my.plan, into a single managed offering for UK businesses. The company was founded in 2013 and sits in the 11-50 employee band, with a stated brand history of nearly 20 years and customer relationships of comparable length (e.g., Midlands Air Ambulance Charity ~20 years; Port Express ~11 years; Highway Traffic Management 7+ years).

The core product portfolio comprises five lines: Business Mobile Phone Services (delivered via the plan.com platform), Hosted & Unified Communications/VoIP (with Microsoft Teams Voice as the headline integration), Business Connectivity Solutions (SoGEA, FTTP, Leased Lines), IoT SIMs (with multi-network global coverage), and Enterprise Device Management (remote lock/wipe, app deployment, encryption). The company has extended beyond telecom into business energy procurement and EV infrastructure through a partnership with Fidelity Energy, operated under the Fusion Energy sub-brand. Adjacent offerings include Microsoft Office 365 reselling and proprietary billing/management platforms (my.plan, Fusion Enlighten, MyPlan). Notable proprietary technical features include the my.plan platform (real-time monitoring, cost-centre controls, automated spend alerts), Wi-Fi calling for low-coverage sites, an eSIM platform for international travel, and interactive billing interrogation.

The business model is overwhelmingly recurring subscription, billed monthly via Direct Debit with annual RPI-linked escalators, supplemented by managed-services fees for the energy offering. Pricing is quote-based and not publicly disclosed; contract minimums apply. Go-to-market is sales-led and consultative, with direct enterprise and inside-sales motions targeting UK businesses, supplemented by channel-partner referrals from IT support providers and managed service providers. The company targets primary verticals of Transport & Logistics, Construction & Civil Engineering, Hospitality, and Charities/Non-Profit, with secondary focus on Property, Sports/Entertainment/Media, IT & Information Security, Professional Services, and Manufacturing. Distribution is UK-only at the corporate level, with global IoT SIM reach via partner networks.

Name

Fusion Communications

Legal name

Fusion Business Communications Ltd

Website

https://www.fusion-comms.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Fusion Communications is a UK-based B2B telecom services integrator that combines mobile (EE, O2, Vodafone), VoIP (Teams, Webex, 8x8), connectivity, IoT, and device-management offerings with its proprietary my.plan portal to serve UK SMEs, mid-market firms, and non-profits across logistics, construction, hospitality, and charity verticals on recurring subscription contracts.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Telecommunications Resellers (517121), Wired Telecommunications Carriers (517111)

SIC

Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)

Keywords

• Business mobile services
• Unified communications
• Business connectivity
• IoT connectivity
• Enterprise device management

Headquarters

HQ city

Barton Under Needwood

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Business Mobile Services: Recurring monthly mobile services revenue from business mobile plans, SIM-only subscriptions, and device hardware bundles. Services are billed monthly via Direct Debit with line rental paid in advance. Revenue includes network airtime, data allowances, and device financing where applicable.
2. Business Connectivity: Revenue from fixed-line internet services including SoGEA, FTTP, and Leased Line connectivity solutions. These are typically contracted on annual or multi-year terms with recurring monthly billing.
3. Hosted VoIP and Unified Communications: Monthly subscription revenue from hosted telephony and unified communications platforms integrating voice, video, and messaging. Includes Microsoft Teams Voice integration services.
4. IoT SIM Solutions: Recurring revenue from IoT connectivity services providing global coverage for sensors, asset tracking, and smart devices with real-time management capabilities.
5. Business Energy Services: Revenue from energy procurement services through partnership with Fidelity Energy, including supplier negotiation, contract management, and EV infrastructure solutions.
6. Enterprise Device Management: Revenue from mobile device management services including security, compliance enforcement, and remote support capabilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Fusion Communications is a UK-based B2B telecommunications services integrator that bundles business mobile, business broadband, hosted VoIP/unified communications, enterprise device management, and IoT connectivity for UK organisations. It combines partner networks (EE, O2, Vodafone), platforms (plan.com, Microsoft Teams, Webex, 8x8), and its own my.plan management layer into managed telecom solutions, supplemented by business energy procurement via Fidelity Energy.

Product overview

Fusion Communications is a UK telecommunications provider offering a portfolio of connectivity and communication services primarily as a managed service reseller and integrator. The core product stack centres on Business Mobile Phone Services (powered by plan.com), Hosted & Unified Communications (VoIP), Microsoft Teams with Voice integration, Enterprise Device Management, and Business Connectivity Solutions (SoGEA, FTTP, Leased Lines). These are complemented by IoT SIMs for connected devices and Fusion Energy (in partnership with Fidelity Energy). The company also resells Microsoft Office 365 and offers the MyPlan billing/management platform as a customer-facing portal for real-time visibility and control. The offering is structured as a managed services model rather than a single unified platform, with Fusion acting as intermediary between network providers (EE, O2, Vodafone) and end customers, providing consultation, implementation, and ongoing support.

Differentiator

Problem solved

Functional benefit

Brands

• Fusion Business Energy: Business energy procurement and cost savings solutions delivered in partnership with Fidelity Energy
• Fusion Business Mobiles
• Fusion Business Connectivity
• Fusion Business VoIP
• Fusion Business IoT
• my.plan
• Fusion Enlighten
• MyPlan

Products and services

• Business Mobile Phone Services

Quantifiable outcome

• 25% reduction in telecom costs for R&C Williams Ltd and Midlands Air Ambulance Charity
• +5 more outcomes

Named customers16 records

Segments9 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core, primary and secondary.

• plan.comcoreChannel Partner/ Reseller/ DistributorStrategic partnership with plan.com for mobile services delivery. Fusion offers plan.com's innovative portal and management platform as part of their mobile services, enabling real-time connectivity management, device controls, and comprehensive mobile services for business customers.
• Fidelity EnergycoreStrategic or Co-development PartnerPartnership delivering complete range of electrification and energy efficiency solutions for businesses. Fusion Communications, in partnership with Fidelity Energy, provides supplier-agnostic energy procurement, EV infrastructure, and sustainability solutions. This extends Fusion's offering beyond communications into business energy management.
• EEprimaryTechnology or IntegrationPrimary network partner providing mobile connectivity services. Fusion migrates and manages business mobile estates on the EE network, leveraging EE's coverage and network capabilities for business customers.
• O2primaryTechnology or IntegrationNetwork partner providing mobile connectivity services. Fusion offers O2 as an alternative network option to provide best coverage solutions based on customer location and requirements.
• VodafoneprimaryTechnology or IntegrationNetwork partner providing mobile connectivity services. Fusion offers Vodafone as part of their multi-network approach to ensure customers receive optimal coverage regardless of location.
• MicrosoftcoreTechnology or IntegrationTechnology partnership for Microsoft Teams Voice integration. Fusion implements and supports Microsoft Teams-based phone systems as part of their unified communications offerings, providing setup, configuration, and ongoing management.
• CiscosecondaryTechnology or IntegrationTechnology partner for networking and communication equipment. Cisco logo appears among Fusion's partner logos, indicating integration or equipment partnership for business connectivity solutions.
• NETGEARsecondaryTechnology or IntegrationTechnology partner for networking hardware. NETGEAR products are included in Fusion's connectivity solution portfolio for business internet and network infrastructure.
• WebexcoreTechnology or IntegrationVoice platform partnership for unified communications. Fusion implements Webex voice solutions as an alternative to Microsoft Teams, recommending based on customer requirements and providing implementation and support.
• 8x8secondaryTechnology or IntegrationVoice platform partnership for unified communications. Fusion offers 8x8 as an option for business voice solutions, providing comparison consulting to help customers select the best platform.
• Zest4secondaryChannel Partner/ Reseller/ DistributorChannel partner in the telecom distribution ecosystem. Zest4 appears among Fusion's listed partners, indicating a reseller or distribution relationship in the telecom channel.
• ReflowsecondaryTechnology or IntegrationDigital job management platform integration. Fusion facilitates integration of Reflow digital job pack management system for customers like Highway Traffic Management, enabling digital task management, timesheets, and workflow efficiency.
• Ecology (Climate Partner)secondaryStrategic or Co-development PartnerClimate action partnership through which Fusion plants trees to ensure employees are climate positive. Partnership with Ecology supports forest restoration projects worldwide as part of Fusion's sustainability commitment.

Scale indicators7 records

Expansion highlights6 records

Direct peers

• Chess ICT: UK business telecommunications and IT services provider offering mobile, connectivity, cloud, and managed services. Comparable reseller-led model targeting UK SMB and mid-market customers.
• plan.com: Mobile and connectivity management platform provider that powers Fusion's my.plan platform. Functions as both a platform partner and a competitor in the UK mobile reseller space, with partners and direct reseller relationships.
• Babble: UK cloud and communications provider serving SMB and mid-market customers with hosted voice, mobile, connectivity, and contact centre solutions. Direct competitor in the same UK B2B telecoms reseller space.
• Daisy Communications: Major UK business communications and IT services company providing mobile, hosted voice, connectivity, and unified communications. Overlaps directly with Fusion's product portfolio and UK customer base, though operating at significantly larger scale.
• Pure Telecom: UK business telecom reseller providing mobile, broadband, hosted VoIP, and unified communications to UK SMB customers. Direct competitor in the same UK B2B telecommunications market segment.
• Zest4: UK telecom channel distributor and partner of Fusion Communications. Operates in the same mobile reseller/distributor ecosystem and serves similar channel partners and end customers.
• Onecom: One of the largest UK independent B2B telecoms providers offering mobile, connectivity, cloud, and UCaaS to UK businesses. Highly comparable business model, customer segments, and product portfolio to Fusion Communications.
• Olive Communications: UK business communications provider focused on mobile, hosted telephony, and connectivity for SMB and mid-market customers. Closely comparable offering and customer profile to Fusion.

Broad incumbents

• Vodafone Business UK: Major UK mobile network operator that is one of Fusion's three core network partners. Offers overlapping mobile, IoT, and connectivity capabilities but as a large incumbent with direct sales motion rather than a specialist SMB reseller.
• EE Business: Major UK mobile network operator and Fusion's primary network partner. Provides direct business mobile and connectivity services as a broad incumbent, competing with resellers like Fusion on enterprise accounts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/fusioncommsgrp

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fusion Communications