Havilah

What Havilah does

Havilah, legally Havilah Hostel Inc, is a community-governed non-profit aged care provider founded in 1995 and headquartered at 11 Harkness Street, Maryborough, Victoria, Australia. It delivers residential aged care, respite services, specialist dementia support, and independent retirement living to older Australians in the Maryborough and Central Goldfields region. Operations span five sites within a single town: Havilah on Harkness (110 residential and specialist care units including the Heath House dementia unit), Havilah on Palmerston (30 architect-designed care apartments), Havilah at The Terrace (residential living with communal amenities), the Independent Living Units (affordable retirement living), and Boronia House, a new residence currently under development.

The organisation is funded primarily through the Australian Government's subsidised aged care framework, with resident fees determined via means-testing and accommodation contributions paid as Refundable Accommodation Deposits (RADs), Daily Accommodation Payments (DAPs), or a combination. Prospective residents are routed through My Aged Care and assessed by ACAS (Aged Care Assessment Service) before placement. Havilah also generates ancillary revenue from additional services and independent living unit charges. Pricing is quote-based and not publicly disclosed.

Havilah operates with 250+ paid staff and 120+ active volunteers and is supported by a local Auxiliary, a Catering Committee, and a donations and bequests programme. It is registered with the Australian Charities and Not-for-profits Commission (ACNC) and is led by Chief Executive Officer Tracey Saunders. The go-to-market is direct-to-consumer, relying on the government referral pathway, the company's website, phone and email enquiries, and grassroots community engagement on Facebook and LinkedIn. The underlying technology stack is standard facility infrastructure (private ensuites, communal dining, landscaped grounds, on-site hairdressing, secure environments), with no disclosed proprietary software, AI capabilities, or technology platform.

Name

Havilah

Legal name

Havilah Hostel Inc

Website

https://havilah.org.au

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

101–250 employees

Short description

Havilah is a non-profit aged care provider in Maryborough, Victoria, operating since 1995 to deliver residential aged care, respite, specialist dementia support, and independent retirement living to older Australians across its Central Goldfields community.

Ownership category

akta.pro rank

Product category

Residential Aged Care

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities (623311)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Luxury / High-End Assisted Living Communities (HLADABAD)

akta.pro secondary industries

Affordable/Subsidized Independent Living (HUD/LIHTC) Communities (HLADAAAB), Dementia & Alzheimer’s Respite Care (HSABAGAF), Elder Services & Aging Support (BPAGAEAF)

Keywords

• Residential aged care
• Retirement living
• Respite care services
• Dementia care support
• Independent living units

Headquarters

HQ city

Maryborough

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Residential Aged Care Services: Government-subsidised aged care services where fees are determined through means-tested financial assessments. Residents may pay Refundable Accommodation Deposits (RAD), Daily Accommodation Payments (DAP), or a combination. Additional services may be charged separately.
2. Respite Care Services: Short-term accommodation services providing carers breaks or post-hospitalisation recovery support, typically government-subsidised for eligible individuals.
3. Independent Living Units: Retirement living accommodation offering affordable, low-maintenance lifestyle options with community amenities. Residents enjoy independence with access to support services as needed.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Havilah provides residential aged care, respite care, and independent retirement living services to older Australians in Maryborough and the Central Goldfields region of Victoria. Services are delivered across four owned-and-operated facilities (Havilah on Harkness, Havilah on Palmerston, Havilah at The Terrace, and Independent Living Units) with a fifth (Boronia House) under development, supported by 250+ staff and 120+ volunteers. Specialist dementia support is delivered through the dedicated Heath House unit within the Harkness facility.

Differentiator

Problem solved

Functional benefit

Products and services

• Havilah on Harkness (Residential Aged Care) Residential aged care facility offering 110 residential and specialist care units with private rooms featuring ensuite bathrooms, landscaped gardens, communal dining areas, and on-site hairdressing services. Includes Heath House for specialist dementia support. For older Australians requiring permanent residential care in the Central Goldfields region.
• Havilah on Palmerston (Residential Aged Care) Residential care facility featuring 30 architect-designed apartments with open-plan living, kitchenettes, private balconies, and 24-hour professional care and support. Includes community centre with library, hair and beauty salon, and recreation spaces. For older Australians requiring residential care in a modern apartment-style setting.
• Havilah at The Terrace (Residential Living) Residential living facility combining modern design with a warm community feel, offering modern rooms, communal lounges, outdoor gardens, on-site dining, lifestyle and wellness activities, and secure environment with modern technology. For older Australians seeking residential care with a strong community atmosphere.
• Independent Living Units (Retirement Living) Retirement living option offering affordable, independent living with spacious open-plan units, private courtyards, garages, ensuites, in-unit laundry, study spaces, and covered patios in a supportive community environment. For active seniors seeking low-maintenance retirement lifestyle with peace of mind that care is nearby if needed.
• Boronia House (Aged Care Residence — Under Development) Havilah's newest aged care residence currently under development, designed to provide a safe, welcoming, and community-focused environment with modern facilities and personalised care. For older Australians requiring residential aged care in the Maryborough and Central Goldfields region (not yet operational).
• Aged Care and Respite Services Personalised aged care and respite services providing ongoing care or short-term assistance with private modern rooms, high-quality dining, tailored care programs, and support for maintaining independence within a vibrant community. For older Australians requiring permanent care or short-term respite stays in the Central Goldfields region.

Quantifiable outcome

• Dedicated team providing personalised support for residents' physical, emotional, and social wellbeing
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• My Aged CarecoreChannel Partner/ Reseller/ DistributorMy Aged Care is the Australian Government's central entry point for aged care services. Havilah partners with this government service to receive referrals and coordinate ACAS assessments for prospective residents. This partnership is essential for eligibility determination and placement coordination.
• ACAS (Aged Care Assessment Service)coreOthersACAS conducts independent assessments in Victoria to determine whether individuals are eligible for residential aged care. Havilah works with ACAS to coordinate care assessments and determine appropriate service placement for prospective residents.
• Australian Charities and Not-for-profits Commission (ACNC)minorOthersHavilah is registered with the ACNC as a registered charity (Havilah Hostel Inc). The ACNC profile allows public access to financial reports and organisational information, demonstrating transparency and compliance with charity regulations.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Opal Aged Care: Large private residential aged care operator with significant Australian footprint, offering comparable permanent and respite residential services, dementia care, and government-funded accommodation arrangements.
• Bolton Clarke: One of Australia's largest not-for-profit aged care and home care providers, operating residential facilities alongside community services — a comparable NFP model though at materially greater scale.
• Estia Health: One of Australia's largest listed residential aged care operators with comparable high-care, dementia, and respite services delivered across a multi-site portfolio — a relevant scaled peer for benchmarking.
• Japara Healthcare: Australian residential aged care provider offering permanent, respite, and dementia care across multiple sites — directly comparable service model and government-funded revenue structure to Havilah.
• Uniting AgeWell: Not-for-profit aged care provider operating residential communities, retirement living, and home care across Victoria and Tasmania — a comparable community-based, mission-driven operator to Havilah.
• Regis Healthcare: ASX-listed residential aged care provider with multi-state operations offering permanent, respite, and dementia care — closely aligned to Havilah's core service offering though at much larger scale.
• Lifeview: Victorian not-for-profit residential aged care and retirement living operator with a multi-site footprint closely aligned to Havilah's continuum-of-care model and resident profile.
• VMCH (Villa Maria Catholic Homes): Victorian faith-based not-for-profit offering residential aged care, retirement living, and home care services across multiple locations — directly comparable scale, funding model, and service breadth to Havilah.
• Heritage Care: Victorian-based residential aged care provider operating multiple facilities across regional and metropolitan areas with a comparable community-focused, not-for-profit ethos and similar service mix to Havilah.

Broad incumbents

• Bupa Aged Care: Australian arm of global health insurer Bupa operating residential aged care facilities alongside broader health insurance and care portfolios — a broad incumbent competing in the same residential aged care space as Havilah.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/HavilahLife
• LinkedInlinkedin.com/company/havilahinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Havilah