Bristol Mind

What Bristol Mind does

Bristol Mind is an independent mental health charity registered in England and Wales (Charity No. 1085171, Company No. 04124744), founded in 1965 and headquartered at 48 Fairfax St, Bristol. It is operationally autonomous from national Mind but maintains an affiliation and holds the Mind Quality Mark. The charity provides a portfolio of community-based mental health services to individuals in Bristol and surrounding areas, including low-cost one-to-one counselling (£5 per session, capped at 10 sessions, self-referral), the MindLine confidential telephone support line, a general information telephone service, community wellbeing programmes, a Hate Crime & Discrimination Service, and dedicated services for people seeking asylum and refugees. In the most recent reporting year it supported 2,123 people and trained 111 volunteers to deliver services, reporting that 90% of counselling clients experienced improvement in depression symptoms and 72% of community clients said Bristol Mind helped them cope better with everyday life.

The organisation is funded through a diversified mix of donations and individual giving, public sector grants and contracts, corporate workplace wellbeing contracts (Lunch & Learn Sessions, Training Days, Workplace Counselling), and token fees from low-cost counselling. Distribution is community-led: self-referral, community events (e.g., Great Bristol Run, comedy nights), partner referrals (SARI, NHS Hope Trauma Service, Bristol Refugee Rights, BRASP) and a multi-channel social media presence. The charity operates a co-production model with a Lived Experience Advocates programme informing service design.

Bristol Mind has 11-50 employees and a board of trustees chaired by Jo Diamond; it is currently recruiting a permanent CEO following a strategy refresh, with Linda O'Sullivan serving as Interim CEO. The organisation has no parent company, no disclosed financial statements in the source material, and no evidence of venture, private equity or institutional investment. Recent strategic activity has centred on the new strategy, the CEO hire, expansion of sanctuary-seeker and workplace wellbeing programmes, and broadened fundraising.

Name

Bristol Mind

Legal name

Bristol Mind

Website

https://bristolmind.org.uk

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

11–50 employees

Short description

Bristol Mind is an independent Bristol-based mental health charity providing low-cost counselling, MindLine telephone support, community wellbeing programmes, and specialist services for asylum seekers, refugees and hate crime victims. It is funded by donations, grants and corporate workplace wellbeing contracts.

Ownership category

akta.pro rank

Headquarters

HQ city

Bristol

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Donations and Fundraising: As an independent charity, Bristol Mind is reliant on donations from individuals, businesses, and the public sector. The organisation conducts regular fundraising activities including community events (e.g., Great Bristol Run), comedy nights, and individual fundraising campaigns.
2. Public Sector Grants: Bristol Mind receives funding support from the public sector, including grants and contracts for delivering mental health and community wellbeing services.
3. Corporate Partnerships: The organisation generates revenue through corporate partnerships, offering workplace wellbeing services including Lunch & Learn Sessions, Training Days, and Workplace Counselling to businesses.
4. Low-Cost Counselling Fees: Affordable counselling sessions offered at £5 per session for qualifying individuals with mild to moderate mental health challenges, self-referral only.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Bristol Mind is an independent mental health charity that delivers low-cost one-to-one counselling (£5 per session, capped at 10 sessions), a confidential MindLine telephone support service, community wellbeing programmes including hate crime and asylum-seeker support, and an information telephone line. It also sells paid workplace wellbeing packages (Lunch & Learn sessions, training days, and workplace counselling) to corporate clients in Bristol and surrounding areas.

Product overview

Bristol Mind is an independent mental health charity providing a portfolio of community-based support services. The organization offers low-cost counselling (with £5 sessions available on a limited basis), telephone support through MindLine, community wellbeing services including hate crime support and asylum seeker services, information services, and corporate workplace wellbeing offerings. These services are delivered by trained volunteers and staff, with 2,123 people supported last year and 111 volunteers trained to deliver services.

Differentiator

Problem solved

Functional benefit

Products and services

• Counselling Services One-to-one counselling sessions for adults in the Bristol area experiencing mild to moderate mental health challenges. Sessions are £5 each, capped at 10 sessions per person, available Tuesday and Wednesday afternoons, and accessed via self-referral only.
• MindLine Telephone Support Confidential telephone support line providing emotional support, listening, and information for people experiencing mental health distress in the Bristol area.
• Community Wellbeing Services Community-based wellbeing programmes including the Hate Crime & Discrimination Service and dedicated services for refugees, asylum seekers, and LGBTQIA+ sanctuary seekers in Bristol.
• Information Telephone Service Telephone service providing information about mental health support, services, and resources available to Bristol-area residents.
• Workplace Wellbeing Services Corporate mental health packages for Bristol-area employers, including Lunch & Learn Sessions, Training Days, and Workplace Counselling delivered directly to staff.

Quantifiable outcome

• 90% of counselling clients reported improvement in depression symptoms
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• SARI (Stand Against Racism & Inequality)coreStrategic or Co-development Partner · 21 March 2026SARI (Stand Against Racism & Inequality) partnered with Bristol Mind for the Asylum World in a Frame Photovoice exhibition showcasing the lived experiences of sanctuary seekers. This collaboration combined photography and personal storytelling to raise awareness about mental health challenges faced by people in the asylum system.
• NHS Hope Trauma ServicecoreStrategic or Co-development Partner · 21 March 2026The NHS Hope Trauma Service collaborated with Bristol Mind on the Asylum World in a Frame exhibition. Hope Service provides trauma support services and works with Bristol Mind on initiatives supporting sanctuary seekers.
• Pride Without BordersminorStrategic or Co-development PartnerPride Without Borders, a BRASP member, collaborated with Bristol Mind on the Asylum World in a Frame exhibition, contributing to the Photovoice project showcasing LGBTQIA+ sanctuary seekers' experiences.
• MshedminorOthersMshed, a Bristol museum, hosted the Asylum World in a Frame exhibition showcasing the lived experiences of sanctuary seekers through photography and personal storytelling.
• BRASP (Bristol Refugee and Asylum Seeker Partnership)coreStrategic or Co-development PartnerBRASP (Bristol Refugee and Asylum Seeker Partnership) members including Pride Without Borders collaborated with Bristol Mind on the Asylum World in a Frame exhibition. BRASP is a network of organisations working with refugees and asylum seekers in Bristol.
• Olive ShedminorOthersOlive Shed supported Bristol Mind runners at the Great Bristol Run by providing refreshments to celebrate the event.
• CakesmithsminorOthersCakesmiths provided cake to Bristol Mind runners at the Great Bristol Run event, supporting the fundraising effort.
• Artist Aida SilvestricoreStrategic or Co-development PartnerArtist Aida Silvestri led the Asylum World in a Frame exhibition alongside Bristol Mind's Lived Experience Advocates, using photography and storytelling to document the experiences of sanctuary seekers.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mental Health Foundation: UK charity focused on prevention, research, and public mental health. Comparable as a charitable mental health organisation delivering community programmes and workplace wellbeing initiatives funded by donations and grants.
• Anxiety UK: UK charity offering helpline, therapy, and peer support specifically for anxiety, depression, and related conditions. Overlaps with Bristol Mind's counselling and community wellbeing services, with a similar charity/non-profit funding model.
• YoungMinds: UK charity supporting children and young people's mental health through helplines, parent services, and training. Comparable donation-funded model and overlapping helpline/counselling service categories.
• CALM (Campaign Against Living Miserably): UK charity running a helpline and webchat for people in distress, with strong fundraising and digital presence. Comparable as a donation-funded mental health support charity using volunteers and digital channels.
• Samaritans: UK charity providing confidential emotional support via a 24/7 telephone helpline, overlapping directly with Bristol Mind's MindLine service. Comparable volunteer-led delivery model and donation-funded revenue mix.
• Rethink Mental Illness: UK mental health charity providing advice, information, community services, and support groups for people affected by mental illness. Directly comparable in mission, service mix (helplines, peer support, community programmes), and reliance on donations and grants.
• SANE: UK mental health charity providing emotional support, information, and research, operating a helpline and community services. Closely comparable service mix and funding model to Bristol Mind.
• Together for Mental Wellbeing: UK mental health charity providing personalised support, community programmes, and crisis services. Directly comparable as a community-based mental health provider funded by grants, contracts, and donations.

Broad incumbents

• Mind (National Association for Mental Health): National UK mental health charity and umbrella network of which Bristol Mind is an affiliated but independent local member. Operates the Mind brand, Infoline, and large-scale campaigning that shape the same counselling, helpline, and community wellbeing categories Bristol Mind delivers locally.
• NHS Talking Therapies (Improving Access to Psychological Therapies): Government-funded nationwide service providing free CBT and counselling for mild-to-moderate depression and anxiety. The principal publicly funded substitute for Bristol Mind's low-cost counselling offer, and a major commissioner/partner via local ICBs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/BristolMind
• YouTubeyoutube.com/@BristolMindCharity
• Facebookfacebook.com/BrisMind
• LinkedInlinkedin.com/company/bristol-mind
• Instagraminstagram.com/bristolmind
• TikToktiktok.com/@bristol.mind

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bristol Mind