SupportIT

What SupportIT does

SupportIT is an Ireland-based managed IT services provider that delivers outsourced helpdesk, enterprise service desk, infrastructure monitoring and management, project services, backup-as-a-service (BUaaS), and disaster-recovery-as-a-service (DRaaS) to more than 180 businesses and 3,000 end users nationwide. Founded in 2004 and headquartered in Dublin, the company was acquired by Viatel Technology Group in 2022 and now operates as the IT Services arm of that group, with its product page hosted under Viatel's domain and contact routed through Viatel's phone and email channels.

The underlying technology stack centers on proactive infrastructure monitoring with automated OS-level patching and schedule management, BUaaS leveraging partners such as Commvault and Veeam, and DRaaS providing cloud-based data replication and managed recovery. The platform is built around a tightly integrated partner ecosystem spanning Microsoft, Dell, HP, VMware, Fortinet, Barracuda, Trend Micro, KnowBe4, and LogicMonitor, which collectively supply the hardware, virtualization, security, observability, and backup layers the managed services operationalize.

Commercially, SupportIT generates revenue through recurring managed-services contracts (helpdesk, enterprise service desk, monitoring) supplemented by subscription-based BUaaS and DRaaS and project-based professional services work. Go-to-market is sales-led, executed via direct phone and email contact, and the customer base is segmented vertically across financial services, credit unions, professional services, healthcare, public sector, wholesale, events, retail, and construction. Pricing is not publicly disclosed and is delivered on a quote-based basis aligned to customer scale and scope.

Name

SupportIT

Legal name

Viatel Technology Group Ltd

Website

https://supportit.ie

Company type

Private

Founded year

2004

Operating status

Acquired

Headcount range

1–10 employees

Short description

SupportIT is an Ireland-based managed IT services provider delivering outsourced helpdesk, infrastructure monitoring, BUaaS, and DRaaS to 180+ businesses and 3,000 users across nine verticals, now operating as the IT Services arm of Viatel Technology Group following its 2022 acquisition.

Ownership category

akta.pro rank

Headquarters

HQ city

Dublin

HQ country

Ireland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services revenue from outsourced helpdesk, enterprise service desk, infrastructure monitoring, and professional services.
2. Backup as a Service (BUaaS): Subscription-based backup service with options to retain existing systems or opt for fully managed BUaaS.
3. Disaster Recovery as a Service (DRaaS): Cloud-based disaster recovery with data replication and managed recovery services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

SupportIT provides fully managed IT support, infrastructure, and business continuity services to over 180 businesses and 3,000 end users across Ireland. Its portfolio spans outsourced helpdesk, enterprise service desk for complex environments, proactive infrastructure monitoring and management with automated patching, projects professional services, Backup as a Service (BUaaS), and Disaster Recovery as a Service (DRaaS) with cloud-based data replication.

Product overview

SupportIT, acquired by Viatel Technology Group in 2022, operates as Viatel's IT Services division offering a unified suite of managed services. The portfolio comprises six core service offerings: Outsourced Helpdesk (standard business-hours IT support), Enterprise Service Desk (for large/complex IT environments), Infrastructure Monitoring & Management (proactive monitoring with automated patching), Projects Professional Services (project delivery), BUaaS (managed backup), and DRaaS (disaster recovery). Together these services enable customers to focus on core business activities while Viatel manages day-to-day IT operations.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Increased efficiency and greater reliability for IT systems
• +2 more outcomes

Segments9 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTechnology partner providing Microsoft solutions including Modern Work, Security, Azure Migration & Management, Microsoft 365, Microsoft Teams Rooms, and CoPilot for Microsoft 365.
• CommvaultcoreTechnology or IntegrationTechnology partner for backup and data protection solutions supporting BUaaS (Backup as a Service) offerings.
• DellcoreTechnology or IntegrationTechnology partner for hardware infrastructure solutions.
• VeeamcoreTechnology or IntegrationTechnology partner for backup and disaster recovery solutions.
• FortinetcoreTechnology or IntegrationTechnology partner for cybersecurity solutions including firewall and network security.
• BarracudacoreTechnology or IntegrationTechnology partner for email security, network security, and data protection solutions.
• Trend MicrocoreTechnology or IntegrationTechnology partner for cybersecurity and threat protection solutions.
• HPcoreTechnology or IntegrationTechnology partner for hardware including printers and computers.
• VMwarecoreTechnology or IntegrationTechnology partner for virtualization and cloud infrastructure solutions.
• KnowBe4coreTechnology or IntegrationTechnology partner for security awareness training and phishing simulation.
• LogicMonitorcoreTechnology or IntegrationTechnology partner for infrastructure monitoring and observability solutions supporting proactive monitoring services.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Direct peers

• Version 1: Irish-headquartered IT services and managed services provider covering cloud, managed support, applications and security; competes head-to-head with SupportIT in Ireland, especially in regulated verticals and Microsoft-centric estates.
• Datapac: One of Ireland's largest indigenous managed IT services providers offering helpdesk, infrastructure management, cloud and security to enterprise and SME customers; directly comparable to SupportIT in geography, target verticals (including financial services) and managed-services delivery model.
• Trilogy Technologies: Irish managed IT services and cybersecurity specialist offering helpdesk, infrastructure management, cloud and security to Irish enterprises; an obvious like-for-like competitor with overlapping customer profiles in financial services and professional services.
• Converge Technology Solutions: Hybrid IT services and managed-services provider with strong European operations offering infrastructure management, cloud, and managed support; comparable in delivery model, infrastructure monitoring and BUaaS/DRaaS-adjacent offerings.
• Codec-dss (Codec): Long-standing Irish managed services and IT support provider offering helpdesk, infrastructure, cloud and security to enterprise customers; competes directly with SupportIT across mid-market and enterprise in Ireland.

Broad incumbents

• Logicalis Group: Global IT solutions and managed services provider with significant Irish operations covering infrastructure, cloud, security and managed support; broader portfolio than SupportIT but directly overlaps on outsourced helpdesk, infrastructure monitoring and BUaaS/DRaaS in Ireland.
• Accenture (Ireland): Global IT services giant with a large Irish practice delivering managed services, cloud transformation and infrastructure support; overlaps with SupportIT at the upper end of enterprise managed-services deals, especially in regulated and public-sector accounts.
• Capgemini (Ireland): Global IT services and infrastructure management provider with Irish operations across managed services, cloud and application support; competes for the same enterprise managed-services RFPs, particularly in financial services and public sector.
• Dell Technologies (Managed Services): Major hardware and infrastructure vendor that also delivers managed and support services through Dell APEX and partner channels; comparable because Dell is both a SupportIT technology partner and a competitor for end-to-end managed infrastructure contracts.

Others

• Kaseya (Datto): Global MSP platform vendor providing RMM, backup (Datto) and service-desk tooling that SupportIT effectively competes against or integrates with; included as an ecosystem peer because SupportIT's monitoring, BUaaS and helpdesk services sit on or compete with Kaseya's stack.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key highlights7 records

Customer concentration

• Xx.com/supportitire
• YouTubeyoutube.com/channel/UCpHn4WAYhlI3IpROdJP-wLw
• Facebookfacebook.com/viatelgroup
• LinkedInlinkedin.com/company/viatel
• Instagraminstagram.com/viatelgroup

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SupportIT