What FileBank Record Centre does

FileBank Record Centre operates as the Canadian brand of Access Information Management, a private US-domiciled records and information management company founded in 2004. The business is built on a dual-brand product architecture: the Access Classic line provides traditional physical records management — offsite storage in climate-controlled secure facilities, on-demand document scanning and imaging, certified secure destruction (including media and tape), and a customer web portal — while the Access Unify platform delivers technology-enabled digital transformation services spanning digital records management, automated retention schedule management (Lifecycle), electronic health records archival (Health), and geospatial/land file data management for the energy sector. The company operates more than 190 records facilities across North America and additional operations in Brazil, Chile, Costa Rica, Panama, and Trinidad and Tobago, serving over 30,000 businesses across financial services, healthcare, legal, insurance, energy, and government verticals.

Revenue is generated primarily through recurring subscription fees for ongoing offsite storage of physical records, media tapes, and specialized assets (including underground limestone vaults and core sample storage), supplemented by transaction-based professional services for scanning/imaging, secure destruction, and digital transformation engagements. Pricing is custom quote-based, billed annually, and varies by record volume, media type, retention requirements, and service level. Distribution is anchored by enterprise field sales with dedicated account representatives, supported by self-serve client portals (Access Classic Services Portal and Access Unify portals), a customer support line, and a network of local service teams that enable same-day and next-day physical retrieval.

Competitive positioning is anchored by a regulatory certification stack (PRISM Privacy+, NAID AAA+, SOC II Type 2, PCI, NARA) and proprietary barcode-tracked chain-of-custody fulfillment, which together create switching costs and qualification barriers in regulated verticals. The firm has been recognized as a KLAS Category Leader in healthcare information management and as one of Newsweek's America's Greatest Workplaces 2023. No funding rounds, parent company affiliation, M&A activity, or revenue figures are disclosed in the available source material, leaving ownership structure and financial trajectory as data gaps.

Name

FileBank Record Centre

Legal name

Access Information Management

Website

https://filebank.ca

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Records Management Services

NAICS

Libraries and Archives (51921), Libraries and Archives (519210), Document Preparation Services (56141)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Corporate Records Storage (Commercial/Enterprise) (TLALALAA)

Keywords

• Records management services
• Offsite document storage
• Secure document destruction
• Document scanning imaging
• EHR data archiving

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Records Storage Services: Ongoing fees for secure offsite storage of physical records, documents, and media in Access facilities. Services include specialized vault storage for media tapes, underground limestone vaults, and core sample storage.
2. Document Scanning and Imaging: On-demand imaging and digitization services converting physical documents to digital format for bulk processing needs
3. Secure Document Destruction: Certified secure document destruction services including on-site and off-site shredding, electronic media destruction, and recycling programs
4. Digital Transformation Services: Transformation services to convert paper records into secure, searchable digital formats using Access Unify platform

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

FileBank Record Centre provides end-to-end records and information management services to businesses, including secure offsite physical storage of records and media, on-demand document scanning and imaging, certified secure document destruction, and digital transformation services that convert paper records into searchable digital formats. The company also operates the proprietary Access Unify® platform for digital records management, automated retention schedule management, healthcare EHR data archival, and energy-sector geospatial data archival. Services are delivered through a network of more than 190 records facilities across North America, with dedicated account representatives, online client portals, and same-day/next-day retrieval options.

Product overview

Access offers a dual-brand portfolio consisting of the Access Unify® platform and Access Classic™ product line. Access Unify® is a technology-enabled suite of digital transformation services comprising four modules: Records (digital file management), Lifecycle (retention and compliance automation), Health (EHR archival), and Energy (geospatial data management). Access Classic™ provides the physical records management infrastructure including Storage (offsite document storage), Scan (document imaging), Shred (secure destruction), and the Services Portal (customer web portal). The two brands work together to deliver end-to-end records lifecycle management from physical storage through digital transformation to final destruction.

Differentiator

Problem solved

Functional benefit

Brands

• Access Classic: Traditional physical records management services including offsite storage, secure document destruction, and document scanning/imaging
• Access Unify
• Access Classic | Storage
• Access Classic | Shred
• Access Classic | Scan
• Access Classic | Media Vault
• Access Unify | Records
• Access Unify | Lifecycle
• Access Unify | Health
• Access Unify | Energy

Products and services

• Access Unify | Records A digital records management platform that enables organizations to store, organize, search, and retrieve digital files and assets with secure, searchable formats. Designed for businesses managing digital records and file assets.
• Access Unify | Lifecycle A compliance and retention management platform that automates retention schedules, optimizes record retention policies, and helps organizations reduce risk while improving regulatory compliance.
• Access Unify | Health A healthcare-specific platform for archiving electronic health records (EHR) to simplify compliance and accessibility for healthcare providers and pharmaceutical companies.
• Access Unify | Energy An energy sector platform providing geospatial data archival and land file management with an intuitive interface for managing key resources for energy, utilities, and waste treatment companies.
• Access Classic | Storage Offsite physical records storage service in secure facilities with advanced security, fire suppression technology, and climate control to protect documents from natural disasters. Includes specialized vault storage for media tapes and core samples.
• Access Classic | Scan High-quality on-demand document scanning and imaging services that convert physical documents into digital format in bulk for organizations needing digitization.
• Access Classic | Shred Certified secure document destruction services using cross-cut shredding, including on-site and off-site shredding solutions with recycling and disposal programs, and electronic media destruction.
• Access Classic | Services Portal A customer web portal providing full control to manage and govern secure file storage with simple search, report generation, chain-of-custody reports, and instant service requests.
• Digital Transformation Services Services that transform paper records into secure, searchable digital formats, enabling organizations to digitize their physical records using the Access Unify platform.

Quantifiable outcome

• Request rapid physical retrieval from over 130 North American locations
• +2 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Recall Holdings (now Iron Mountain): Pre-acquisition, Recall was one of the largest dedicated records management competitors globally before being absorbed by Iron Mountain. Historically a close comparable in facility count, customer mix, and digital records strategy.
• Corodata Records Management: Regional records storage and shredding provider serving California and the Western US. Comparable mid-market operator with offsite storage, shredding, and scanning services competing directly in Access's footprint.
• Iron Mountain: Global leader in physical records storage, secure destruction, and information management with thousands of facilities worldwide. Directly comparable to Access's full-stack records management and digital transformation offering, though at much larger scale.
• Vital Records Control: Mid-sized records management company offering offsite storage, secure shredding, and digital imaging services across multiple US regions. Direct competitor in the mid-market enterprise records management segment.
• ARC Document Solutions: Document management and information services company offering records storage, digital archiving, and scanning. Comparable in offering a hybrid physical-digital records management solution for enterprise and regulated customers.
• Stericycle (Shred-it): Operates the Shred-it brand for secure document destruction and information security services. Directly overlaps with Access Classic | Shred and competes for similar enterprise customers needing certified destruction.

Broad incumbents

• OpenText: Enterprise information management company providing document, content, and records management software. Competes with Access Unify platform for digital records management, particularly in regulated industries.
• Republic Services (document solutions): Large waste and environmental services provider that includes secure document destruction as part of a much broader portfolio. Competes with Access in shredding but operates at a different scale and strategic focus.
• Box: Cloud content management and file sharing platform serving enterprise customers with compliance and retention features. Overlaps with Access Unify Records as a digital alternative to physical records storage for hybrid workflows.

Emerging players

• Veeva Systems: Vertical SaaS provider for life sciences with regulated content and document management capabilities. Comparable in healthcare/regulated records management but focused on pharma rather than provider-side EHR archival.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/FileBankCanada
• YouTubeyoutube.com/channel/UClUn_xaQHlMB9fZwoIhK0Tg
• Facebookfacebook.com/accesstoday
• LinkedInlinkedin.com/company/access-information-management
• Instagraminstagram.com/accesstoday

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FileBank Record Centre