Accessible Dispatch
- Company typePublic
- Founded-
- HeadquartersNew York, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Accessible Dispatch does
Accessible Dispatch is a New York City government-operated dispatch service under the NYC Taxi and Limousine Commission (TLC) that facilitates wheelchair-accessible transportation for individuals with mobility disabilities. The service connects passengers requesting wheelchair accessible vehicles (WAVs) with available vehicles through multiple booking channels: street hailing, telephone booking at 646-599-9999, TLC-licensed E-hail mobile applications (Arro, Curb, Myle), and rideshare platforms (Uber and Lyft). Service coverage spans all five NYC boroughs and extends to Westchester County, Nassau County, and the three regional airports.
The service operates within a regulatory framework in which NYC TLC mandates that all TLC-licensed taxi E-hail apps and all rideshare, livery, black car, and limousine services provide wheelchair accessible vehicles when requested. Drivers are required to assist passengers entering and exiting vehicles and to secure passengers using mobility devices upon request. WAVs are identifiable by the wheelchair-accessible symbol on the hood and side of the vehicle, and WAV operators are required to accept trips originating anywhere in the five boroughs with destinations in the boroughs, Westchester, Nassau, or the three regional airports. Driver training is administered under TLC's driver education program, and refused-service complaints are routed through NYC 311 to a designated Disability Service Facilitator.
Accessible Dispatch does not directly charge passengers; fares follow the pricing model of the underlying service provider. Street hail trips use meter-based taxi fares, E-hail apps may offer upfront pricing, and FHV accessible rides are priced identically to non-accessible trips from the same car service. The end customers are NYC residents and visitors with disabilities requiring wheelchair-accessible transportation, segmented horizontally by disability use case rather than by industry. Primary pain points addressed include driver service refusal, limited WAV availability, lack of proper securements, and difficulty identifying and requesting accessible vehicles. Note: the firmographic metadata describes the entity as a private for-profit company with 11-50 employees and a distinct website (accessibledispatch.com), but the first-party source (nyc.gov) and the detailed ownership data characterize it as a government program under NYC TLC; the analysis above is grounded in the first-party government interpretation.
Accessible Dispatch firmographics
Firmographics- Name
- Accessible Dispatch
- Legal name
- Accessible Dispatch
- Website
- https://accessibledispatch.com
- Company type
- Public
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Accessible Dispatch industry classification
Industry- Product category
- Wheelchair Accessible Transportation Services
- NAICS
- Special Needs Transportation (485991), Taxi and Ridesharing Services (485310), Taxi and Ridesharing Services (48531)
- SIC
- Transportation Services (4700)
- akta.pro industry
- Accessible Ride-Hailing (WAV/ADA) & Assisted Mobility PlatformsTransportation & Logistics/Passenger Transportation (Air, Rail, Bus, Taxi/Rideshare)/Rideshare & Ride-Hailing Platforms (TNCs)Paratransit / Accessible Ride-Hailing (WAV & Special Assistance)Accessible/Wheelchair-Accessible Taxi OperatorsTransportation & Logistics/Passenger Transportation (Air, Rail, Bus, Taxi/Rideshare)/Taxi & E-Hail OperatorsADA/Accessible Paratransit (Complementary to Fixed-Route Transit)Travel & Hospitality/Rail, Bus & Ground Passenger Transport/Paratransit & Demand-Responsive Transit (DRT)
Keywords
Where Accessible Dispatch is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Markets served
Accessible Dispatch business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Meter-based taxi fares: Street hail trips in accessible yellow and green taxis use the meter to determine fare prices. Passengers pay standard taxi fares for accessible trips.
- Standard FHV fares for accessible rides: Passengers requesting wheelchair accessible rides through rideshare, livery, black car, or limousine services pay the same fare as non-accessible trips from the same car service. Bases must offer the same booking style and options as for non-accessible trips.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard taxi meter fare for accessible yellow/green taxi trips |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels2 records
Accessible Dispatch product offering
Product offeringCore offering
Accessible Dispatch is the on-demand wheelchair-accessible taxi and for-hire vehicle dispatch service for New York City, operated under the regulatory framework of the NYC Taxi & Limousine Commission. It coordinates WAV trips through a dedicated phone line, TLC-licensed E-hail apps (Arro, Curb, Myle), street hail of accessible yellow/green taxis, and rideshare platforms (Uber, Lyft) plus local car services. The service is available across the five boroughs, Westchester County, Nassau County, and three regional airports.
Product overview
The source content is from the NYC Taxi & Limousine Commission website (nyc.gov) and does not contain specific information about Accessible Dispatch as a company, its products, or services. The page provides general information about finding accessible rides in NYC, listing third-party transportation options (Arro, Curb, Myle, Uber, Lyft) rather than describing Accessible Dispatch's own product portfolio.
Differentiator
Problem solved
Functional benefit
Products and services
- Accessible Dispatch
- Street-hail accessible taxi service
- Phone-based WAV booking (646-599-9999)
- Accessible FHV booking (rideshare / livery / black car / limousine)
Companies that use Accessible Dispatch
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
Accessible Dispatch technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Accessible Dispatch partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- ArrocoreArro is a TLC-licensed taxi E-hail mobile app that allows passengers to hail wheelchair accessible taxis using their smartphones. Part of NYC TLC's mandated accessible transportation network.
- CurbcoreCurb is a TLC-licensed taxi E-hail mobile app (gocurb.com/new-york-tlc-wav) enabling passengers to hail wheelchair accessible taxis. Part of NYC TLC's mandated accessible transportation network.
- MylecoreMyle is a TLC-licensed taxi E-hail mobile app (ridemyle.com) allowing passengers to hail wheelchair accessible taxis using their smartphones. Part of NYC TLC's mandated accessible transportation network.
- UbercoreUber is a rideshare platform required to provide wheelchair accessible vehicles when requested, as mandated by NYC TLC regulations for all FHV services.
- LyftcoreLyft is a rideshare platform required to provide wheelchair accessible vehicles when requested, as mandated by NYC TLC regulations for all FHV services.
Scale indicators1 record
Recent moves5 records
Expansion highlights4 records
Accessible Dispatch competitors and assessment
Company assessmentDirect peers
- Myle: Myle is a TLC-licensed taxi e-hail app supporting WAV requests in NYC. It sits in the same mandated e-hail distribution ecosystem as Accessible Dispatch.
- Uber: Uber operates Uber WAV and Uber Assist in NYC, providing wheelchair accessible and assisted rides through its consumer app. It is a mandated TLC partner and the largest direct competitor for accessible ride bookings in the city.
- Curb: Curb is a TLC-licensed taxi e-hail app explicitly integrated with NYC's WAV program (gocurb.com/new-york-tlc-wav). It is one of Accessible Dispatch's mandated booking channels and competes for the same accessible taxi demand.
- Arro: Arro is a TLC-licensed taxi e-hail app that enables WAV hailing in NYC. It is a direct distribution partner and a competing on-demand taxi booking channel for accessible riders.
- Lyft: Lyft operates Lyft Access Mode and standard WAV service in NYC, fulfilling TLC's accessibility mandate through its rideshare app. It competes for the same accessible rider demand as Accessible Dispatch.
Broad incumbents
- Uber Health: Uber Health is Uber's healthcare-focused ride coordination product for medical appointments and patient transport. It targets the same accessibility-and-mobility rider pool as Accessible Dispatch, at national scale.
- Modivcare (formerly LogistiCare): Modivcare is the largest US broker of paratransit and NEMT rides, contracting with Medicaid managed-care plans and transit agencies. It represents the scaled, national analogue of Accessible Dispatch's regulatory-driven dispatch model.
- MTM Transit / MTM Health: MTM is a major NEMT and paratransit broker managing Medicaid and ADA-compliant ride programs for transit agencies and health plans nationwide. It operates the broader institutional counterpart to Accessible Dispatch's NYC-focused WAV coordination.
Emerging players
- Ride Health: Ride Health is a non-emergency medical transportation (NEMT) platform coordinating rides for patients to medical appointments. It overlaps with Accessible Dispatch's accessible rider base and addresses the NEMT-adjacent use case.
- GoGoGrandparent: GoGoGrandparent is an on-demand ride coordination service for seniors and people with disabilities, layering accessibility support onto rideshare platforms. It addresses a similar persona with a tech-enabled, multi-platform dispatch model.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Accessible Dispatch social profiles
Digital presenceAccessible Dispatch financial estimates
Financial estimateRevenue estimate
Valuation estimate
Accessible Dispatch leadership team
Management profileNumber of profiles
Accessible Dispatch funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Accessible Dispatch M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Accessible Dispatch
What does Accessible Dispatch do?
Accessible Dispatch is the on-demand wheelchair-accessible taxi and for-hire vehicle dispatch service for New York City, operated under the regulatory framework of the NYC Taxi & Limousine Commission. It coordinates WAV trips through a dedicated phone line, TLC-licensed E-hail apps (Arro, Curb, Myle), street hail of accessible yellow/green taxis, and rideshare platforms (Uber, Lyft) plus local car services. The service is available across the five boroughs, Westchester County, Nassau County, and three regional airports.
Is Accessible Dispatch a public or private company?
Accessible Dispatch is a public company. It is classified as state government owned and is currently operating.
When was Accessible Dispatch founded?
Accessible Dispatch was founded in -1. It employs 11 to 50 people.
Where is Accessible Dispatch based?
Accessible Dispatch is headquartered in New York, United States, in the North America region.
How does Accessible Dispatch make money?
Two revenue lines are on record. Meter-based taxi fares are the primary driver. The others are standard FHV fares for accessible rides.
Who are Accessible Dispatch's main competitors?
Direct peers on record are Myle, Uber, Curb, Arro and Lyft. Broad incumbents are Uber Health, Modivcare (formerly LogistiCare) and MTM Transit / MTM Health. Emerging players are Ride Health and GoGoGrandparent.
Does Accessible Dispatch have an API?
No public API is recorded for Accessible Dispatch.
What industry is Accessible Dispatch in?
Accessible Dispatch's product category is Wheelchair Accessible Transportation Services. Its primary akta.pro industry code is TLAFAIAG, Accessible Ride-Hailing (WAV/ADA) & Assisted Mobility Platforms, with a secondary code of THADADAH, Paratransit / Accessible Ride-Hailing (WAV & Special Assistance). Its NAICS code is 485991 and its SIC code is 4700.