What ZEOS does

ZEOS, a wholly owned subsidiary of Zalando Group (legal entity ZEOS SE, headquartered in Berlin), operates a pan-European logistics-as-a-service (LaaS) platform purpose-built for fashion and lifestyle brands and retailers. Founded in 2023, ZEOS combines a physical infrastructure layer — 14 fulfillment centres, approximately 20 return centres, and a network of around 40 last-mile carrier partners across 27 European markets — with a digital orchestration layer branded as a "digital twin" of the network, providing real-time visibility into inventory, capacity, and demand.

The product portfolio is modular and sold on a pay-as-you-use basis with no fixed contracts. Core services include ZEOS Fulfilment (single-stock-pool fulfillment across marketplaces and own online shops), ZEOS Fulfilment for Zalando (specialised marketplace fulfillment), ZEOS Returns (collection, refurbishment, relisting, and reimbursement across the return-centre network), and ZEOS One (a unified platform for onboarding, article data sync, and multichannel control). Adjacent modules include ZEOS Replenishment Engine (AI-driven reorder recommendations), ZEOS Content Services (generative AI for product detail pages), ZEOS Bonded Warehouse (cross-border customs optimisation), and ZEOS Capital (growth financing for fashion and lifestyle businesses). Pre-built integrations with SCAYLE, Shopify, Tradebyte, Rithum, ChannelEngine, and Sello allow brands to onboard through standard connectors, while direct API integration is available for enterprise customers.

ZEOS targets enterprise and mid-market fashion and lifestyle brands and retailers across Europe — named customers include Karl Lagerfeld, Marc O'Polo, Mammut, Fila, Brooks, Camper, AWWG (Pepe Jeans, Hackett, Façonnable), Timex Group, Touché Privé, JACK1T, Marks & Spencer, and Next PLC. Distribution is direct and partner-mediated, with the M&S B2C deal (covering 21 continental European markets from early 2026) representing the largest enterprise anchor to date. The pricing model is subscription/recurring across all service modules, supplemented by managed-services revenue from ZEOS Capital, and the platform holds SOC 2 Type II certification.

Name

ZEOS

Legal name

ZEOS SE

Website

https://zeos.eu

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

101–250 employees

Short description

ZEOS operates a pan-European logistics-as-a-service platform for fashion and lifestyle brands and retailers, combining 14 fulfillment centres, 20 return centres, and 40+ carriers across 27 markets with a digital orchestration layer. A Zalando Group subsidiary, it serves enterprise customers including Karl Lagerfeld, Marc O'Polo, M&S, and Next PLC.

Ownership category

akta.pro rank

Product category

E-commerce Fulfillment and Logistics Services

akta.pro primary industry

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)

akta.pro secondary industry

Omnichannel Retail Fulfillment Centers (TLALADAC)

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Supply Chain

Revenue model

1. ZEOS Fulfilment: Modular logistics service for fashion and lifestyle brands, enabling pan-European fulfillment from a single stock pool across channels. Pay-as-you-use model with no fixed contracts.
2. ZEOS Returns: Profitable returns management including collection, refurbishment, relisting, and reimbursement. Processed efficiently within the network.
3. ZEOS Fulfilment for Zalando: Specialised fast, reliable fulfilment specifically optimised for Zalando marketplace sellers to boost visibility, conversion, and customer satisfaction.
4. ZEOS Content Services: AI-powered e-commerce content generation for product detail pages, generating revenue as an add-on service.
5. ZEOS Replenishment Engine: AI-driven inventory replenishment recommendations as an add-on to fulfilment services.
6. ZEOS One Platform: Single platform to control multichannel growth, integrating inventory, orders, and sales channels — monetised as part of the modular service bundle.
7. ZEOS Capital: Flexible growth capital for fashion and lifestyle businesses — a financial service for ecosystem customers.

Go-to-market motion3 records

Distribution channels7 records

Marketing channels4 records

Core offering

ZEOS provides modular Logistics-as-a-Service (LaaS) for fashion and lifestyle brands, combining a pan-European physical fulfillment network (14 fulfillment centers, ~20 return centers, ~40 carrier partners across 27 markets) with a proprietary digital orchestration layer. The platform enables brands to sell across multiple channels and 28+ marketplaces from a single stock pool, offering pay-as-you-use fulfillment, returns management, AI-powered content generation, and AI-driven inventory replenishment.

Product overview

ZEOS is a modular logistics-as-a-Service (LaaS) platform designed for fashion and lifestyle brands scaling across Europe. The core platform, ZEOS One, unifies multichannel operations with a single stock pool that powers every sales channel. The product portfolio includes ZEOS Fulfilment (pan-European logistics with ~40 carrier partners across 27 markets and 14 fulfillment centers), ZEOS Fulfilment for Zalando (specialized marketplace fulfillment), ZEOS Returns (~20 return centers for profitable reverse logistics), ZEOS Content Services (generative AI for e-commerce content), ZEOS Replenishment Engine (AI-driven inventory optimization), and ZEOS Capital (growth financing for fashion/lifestyle brands). Brands connect through shop platforms (SCAYLE, Shopify) and marketplace integrators (Tradebyte, Rithum, ChannelEngine, Sello) to access this integrated logistics ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• ZEOS Fulfilment: Connect to a pan-European logistics network with digital orchestration, letting one stock pool power every channel.
• ZEOS Fulfilment for Zalando
• ZEOS Returns
• ZEOS One
• ZEOS Content Services
• ZEOS Replenishment Engine
• ZEOS Capital
• ZEOS Bonded Warehouse

Products and services

• ZEOS Fulfilment Modular pan-European logistics fulfillment service enabling fashion and lifestyle brands to sell from a single stock pool across all channels (own online shops, marketplaces including Zalando, and 28+ connected platforms). Connects to ~40 carrier partners across 27 European markets with 14 fulfillment centers, enabling cost-efficient, multi-channel fulfillment on a pay-as-you-use basis with no fixed contracts. Designed for enterprise and mid-market fashion brands seeking pan-European expansion.
• ZEOS Fulfilment for Zalando Specialized fulfillment solution for brands selling on the Zalando marketplace. Provides fast, reliable fulfillment optimized for Zalando seller performance metrics, designed to boost product visibility, conversion rates, and customer satisfaction scores on the platform. Available to brands and retailers using Zalando as a key sales channel.
• ZEOS One Platform Central control platform that unifies multichannel operations for fashion and lifestyle brands, providing visibility and control over orders, inventory, and fulfillment across all sales channels including marketplaces, shop platforms (SCAYLE, Shopify), and direct-to-consumer channels. Enables brand onboarding, system integration, and service management through one contract and one integration point.
• ZEOS Returns Returns management service with ~20 return centers across Europe that aims to make returns profitable. Handles collection, processing, refurbishment, relisting to appropriate channels, and reimbursement — efficiently processing items and protecting value across the product lifecycle. Designed for fashion and lifestyle brands seeking to reduce return-related costs and speed up resale.
• ZEOS Content Services AI-powered content generation service that uses generative AI to create elevated e-commerce content including product descriptions, titles, and marketing copy. Enhances product detail pages (PDPs) to increase conversion and reduce returns for fashion and lifestyle brands. Sold as an add-on service to ZEOS Fulfilment.
• ZEOS Replenishment Engine AI-driven inventory optimization tool that analyzes historical sales data, demand patterns, and current inventory levels to recommend optimal reorder quantities and timing. Makes inventory decisions easier for brands by simplifying replenishment across the network, channels, and 3PLs. Sold as an add-on to ZEOS Fulfilment services.
• ZEOS Capital Flexible growth capital offering for fashion and lifestyle businesses, providing financing solutions to support business growth and working capital needs. A financial service for ZEOS ecosystem customers.

Quantifiable outcome

• Boost stock performance by over 10% with one stock pool orchestrating inventory across network, own warehouses, and 3PLs
• +3 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability4 records

Feature10 records

Partnerships

Eleven partnerships are on record, tiered primary, core and supporting.

• ChannelEngineprimaryStrategic or Co-development Partner · 17 December 2025ZEOS participated in ChannelEngine's 2026 ecommerce predictions expert discussion alongside Salsify and Zalando, identifying AI-driven product discovery, marketplace diversification, and social commerce as key forces reshaping digital commerce.
• Marks & Spencer (M&S)primaryChannel Partner/ Reseller/ Distributor · 9 November 2025Marks & Spencer extended its logistics partnership with Zalando's ZEOS unit to fulfil its entire online direct-to-consumer orders across 21 continental European markets from early 2026, as part of M&S's post-Brexit reset and global omnichannel strategy.
• Marks & Spencer (M&S)primaryChannel Partner/ Reseller/ Distributor · 7 November 2025M&S announced a new B2C distribution partnership with Zalando's logistics solution ZEOS to fulfil its entire online direct-to-consumer orders across 21 continental European markets from early 2026. The deal is expected to deliver up to 30% sales uplift while reducing logistics costs by up to half.
• Next PLCprimaryStrategic or Co-development Partner · 29 October 2025Next PLC improved its international sales by 38.8% (nearly double its guidance of 19.4%) through supply chain improvements following a Zalando logistics partnership. International sales contributed an additional £76 million in revenue, and stock availability improved.
• Zalando GroupcoreStrategic or Co-development PartnerZEOS is a subsidiary of Zalando Group. ZEOS was developed as Zalando's logistics solution and maintains deep, native integration with the Zalando platform. ZEOS offers 'Fulfilment for Zalando' as a specific service optimised for Zalando sellers.
• SCAYLEcoreTechnology or IntegrationSCAYLE is ZEOS's operating system partner. Brands and retailers using SCAYLE can tap into ZEOS's logistics engine through a native connector, enabling article management, real-time inventory sync, and multi-market shipping as an integrated operating system.
• TradebytecoreTechnology or IntegrationTradebyte is ZEOS's operating system partner and marketplace integrator. Tradebyte connects ZEOS to 90+ additional marketplaces, enabling seamless expansion across the marketplace ecosystem as part of the unified operating system with SCAYLE.
• ShopifyprimaryTechnology or IntegrationZEOS offers a Shopify Fulfilment App allowing Shopify merchants to run marketplace operations and ZEOS logistics as one connected setup, enabling fast and reliable fulfilment across Europe.
• ChannelEngineprimaryTechnology or IntegrationChannelEngine is a marketplace integrator partner of ZEOS, enabling merchants to run marketplace operations and logistics as one connected setup.
• RithumsupportingTechnology or IntegrationRithum is a marketplace integrator partner providing connectivity to multiple marketplaces as part of the ZEOS ecosystem.
• SellosupportingTechnology or IntegrationZEOS partnered with Sello to streamline multichannel operations and logistics, so merchants can run marketplace operations and logistics as one connected setup instead of managing them separately.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Huboo: European e-commerce fulfillment provider with a multi-warehouse network and tech-driven inventory management. Comparable to ZEOS in serving online brands needing pan-European fulfillment, with similar technology-enabled orchestration.
• Byrd: Pan-European e-commerce fulfillment platform connecting merchants to a network of fulfillment centers across multiple countries. Direct peer to ZEOS in serving cross-border D2C brands with multi-market fulfillment and marketplace integrations.
• ShipBob: Tech-enabled e-commerce fulfillment network offering multi-channel fulfillment with API-driven integration. Comparable to ZEOS in targeting digital-native and omnichannel brands with modular fulfillment services, though more US-centric.
• Fiege: European-headquartered contract logistics and fulfillment specialist operating multi-country fulfillment centers, with strong fashion and lifestyle vertical presence. Closely comparable to ZEOS in business model and target customer base.
• Active Ants: European e-commerce fulfillment provider with automated fulfillment centers serving online brands across multiple markets. Directly comparable to ZEOS as a multi-market e-commerce fulfillment operator targeting similar brand customers.

Emerging players

• Cubyn: European e-commerce logistics platform offering fulfillment and shipping solutions for online merchants. Comparable to ZEOS in targeting cross-border e-commerce logistics, though at smaller scale and more focused on parcel/fulfillment tech.
• Sendcloud: European shipping and fulfillment orchestration platform that connects merchants to carriers and fulfillment partners. Adjacent to ZEOS in serving the multi-channel European e-commerce logistics stack, though more software-led and less asset-heavy.

Broad incumbents

• DHL Supply Chain: Global contract logistics and 3PL leader with extensive e-commerce fulfillment capabilities across Europe. Comparable to ZEOS as a large-scale multi-sector fulfillment operator, though DHL is far broader in scope and not fashion-specialised.
• GLS (General Logistics Systems): Europe-focused parcel and logistics network covering most of the same27 markets ZEOS serves. Comparable as a pan-European logistics provider with carrier and depot infrastructure, though GLS is primarily parcel-network focused rather than fashion e-commerce fulfillment.
• Arvato (Bertelsmann): Large-scale international fulfillment and supply chain services provider with operations across Europe. Overlaps with ZEOS as a contract logistics operator serving enterprise retail and e-commerce clients, with broader vertical exposure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZEOS