BPO Global Services

Name

BPO Global Services

Website

https://bpogs.com

Company type

Private

Founded year

2013

Headcount range

101–250 employees

Short description

BPO Global Services is a Miami-based business process outsourcing firm founded in 2013 that provides back-office operations, B2B and B2C customer management, portfolio recovery, and customer services. It employs 101-250 people and operates as a private, for-profit company serving commercial clients and end consumers.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Business Service Centers (56143)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ), Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD)

Keywords

• Back office outsourcing
• Customer management services
• Portfolio recovery services
• BPO contact center
• Customer support outsourcing

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure

Core offering

BPO Global Services provides back-office operations, B2B and B2C customer management, portfolio recovery, and general customer services on an outsourced basis. The company delivers these offerings to external clients through staffing-driven service contracts, founded in 2013 and based in Miami, United States.

Differentiator

Problem solved

Functional benefit

Products and services

• Back Office Services Outsourced back-office processing operations delivered to external clients, covering administrative and operational support functions handled by BPO Global Services staff.
• B2B Customer Management Outsourced customer management operations tailored to business clients, providing service desk and account-handling workflows for B2B customers.
• B2C Customer Management Outsourced customer management operations designed to serve consumer end-customers on behalf of client businesses, covering inbound and consumer-facing service workflows.
• Portfolio Recovery Services Specialized recovery services for client portfolios, supporting delinquent account handling and recovery operations on an outsourced basis.
• Customer Services General customer service delivery provided on an outsourced basis for client organizations across both B2B and B2C contexts.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Direct peers

• IBEX: BPO delivering customer experience, back-office support, and digital engagement with significant nearshore Latin American operations. Closely matches BPO Global Services' Miami positioning and service mix.
• TaskUs: Mid-to-large BPO focused on digital customer experience, content moderation, and trust & safety with nearshore Americas delivery. Comparable customer management focus and similar growth-stage profile.
• ResultsCX: Privately held CX/BPO provider offering customer management, digital CX, and back-office services across the Americas. Comparable service mix and similar mid-market enterprise client profile.
• Alorica: Privately held BPO specializing in customer experience, customer care, and digital CX with strong nearshore Latin American delivery — closely aligned with BPO Global Services' Miami-based, bilingual service profile.
• StarTek: Customer engagement and BPO services provider with nearshore/offshore delivery serving B2B and B2C clients. Comparable in scale bracket and customer management scope.

Emerging players

• SupportNinja: Smaller, tech-forward BPO offering customer support and back-office services with nearshore delivery from Latin America and the Philippines. Comparable in size and customer service focus, though with a stronger technology positioning.

Broad incumbents

• Teleperformance: Global leader in outsourced customer experience management, omnichannel customer support, and back-office BPO. Directly comparable in core customer management and BPO delivery to BPO Global Services, though operating at vastly larger scale across many geographies.
• Foundever: Formed from the merger of Sitel and SYKES, Foundever is a global CX/BPO player with strong nearshore Americas delivery. Comparable customer management and back-office BPO scope with similar target verticals.
• Concentrix: Major global CX/BPO and portfolio-recovery-adjacent services provider offering customer management, back office, and collections support to enterprises. Highly comparable service mix and target buyers.
• TTEC Holdings: Customer experience technology and BPO services provider serving B2B and B2C clients across multiple verticals. Comparable customer support, CX, and back-office offering.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights4 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BPO Global Services