DKV Integralia Foundation

What DKV Integralia Foundation does

DKV Integralia Foundation (Fundación Integralia DKV) is a Spanish non-profit foundation constituted in November 1999 and operational since February 2000, headquartered in Sant Just Desvern, Barcelona. Its mission is the social and labour integration of people with disabilities, and it operates as a social enterprise combining workforce development with the delivery of commercial services. The organization employs 522 people, 61% of whom are women with disabilities, and manages 7 Centres Especials de Treball (Special Employment Centres) across Spain. It has cumulatively supported more than 5,350 beneficiaries since its founding.

The foundation's core product portfolio includes Contact Center Services (inbound/outbound customer service, appointment scheduling, surveys, telemarketing), Digital Marketing Services (SEO, SEM, social media management, content marketing, PPC, web analytics), the Escuela Integralia training school (delivering vocational programmes in customer service, telemarketing, web/app testing, cybersecurity, and digital marketing), and Labour Inclusion Consulting for enterprises. Underlying operations are supported by personalized training itineraries, competency-based assessments, and three wholly-owned subsidiaries (Fundación Integracall, Integralia Digital Global, Fundación Discapacall). The organization also runs the HUB Diversidad Digital Colombia programme (2024-2026, AECID-funded) and prior international cooperation projects in Peru (since 2012) and India (since 2015).

Its revenue model is dual: commercial services revenue generated from 60+ enterprise and institutional clients (including DKV, Hospital La Paz, Ministerio de Economía y Transformación Digital, Amazon, El Corte Inglés Financiera, Grupo Quirón, Metrovacesa, Konecta, and IBT Group), supplemented by public subsidies and grants from the Generalitat de Catalunya, SEPE, and AECID. Go-to-market is direct enterprise field sales in Spain and channel-partner-driven international cooperation models in Latin America and India. The foundation is governed by a Patronato chaired by Javier Vega de Seoana, with Cristina González Hipólito as Directora General.

Name

DKV Integralia Foundation

Legal name

Fundación DKV Integralia

Website

https://dkvintegralia.org

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

501–1,000 employees

Short description

DKV Integralia Foundation is a Spanish non-profit foundation operating 7 Special Employment Centres and a 522-person workforce to deliver contact center, digital marketing, and vocational training services while advancing the labour inclusion of people with disabilities across Spain, Colombia, Peru, and India.

Ownership category

akta.pro rank

Product category

Disability Employment Services

NAICS

Vocational Rehabilitation Services (6243), Educational Support Services (611710), All Other Business Support Services (561499)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGAEAG), 504 Plan Consulting & Disability Accommodations (School-Based) (EDAKACAG)

Keywords

• Disability employment services
• Labor inclusion consulting
• Contact center outsourcing
• Vocational training programmes
• Digital marketing services

Headquarters

HQ city

Sant Just Desvern

HQ country

Spain

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Commercial Services Revenue: Revenue generated from providing contact center and digital marketing services to more than 60 enterprise and institutional clients. Services include customer service, appointment scheduling, surveys, telemarketing, and digital marketing (SEO, SEM, social media).
2. Public Funding and Subsidies: Centres Spécials de Treball (Special Employment Centres) receive public subsidies and financing to support employment of people with disabilities. Sustainability depends on public financing alongside commercial activity.
3. Training and Consulting Services: Consulting for labour insertion and training programmes delivered through the Escuela Integralia, funded by public employment programmes, cooperation agencies, and client companies.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels12 records

Core offering

DKV Integralia Foundation is a Spanish non-profit that delivers outsourced contact center services, digital marketing services, vocational training (Escuela Integralia), and labor inclusion consulting, while employing people with disabilities across seven Special Employment Centres (CEE) in Spain. The foundation runs international cooperation programmes in Colombia, Peru, and India that replicate this inclusive employment model.

Product overview

DKV Integralia Foundation operates as a social enterprise providing labor inclusion services for people with disabilities through a portfolio of complementary offerings. The core products include Contact Center Services (outsourced customer service operations), Digital Marketing Services (SEO, SEM, social media management, content marketing, and web analytics), and Escuela Integralia (professional training programs). These are supported by Labor Inclusion Consulting to advise companies on inclusive hiring. The HUB Diversidad Digital Colombia extends digital skills training and employment intermediation internationally. International operations in Peru focus on contact center training, while India offers a Professional Language School. The foundation manages special employment centers (CEE) and maintains strategic partnerships with companies like Konecta, IBT Group, and Grupo Quirón for job placement.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center Services Outsourced inbound and outbound contact center and customer service operations operated by people with disabilities, covering customer service, appointment scheduling, surveys, telemarketing, and digital marketing support for enterprise and public institution clients.
• Digital Marketing Services
• Escuela Integralia (Training School) Vocational training school offering programmes in customer service, telemarketing, web and application testing, cybersecurity, digital marketing, and transversal skills for people with disabilities, including personalised itineraries and competency-based assessments.
• Labor Inclusion Consulting Advisory services for companies to develop inclusive hiring practices, workplace accommodations, and diversity strategies that facilitate employment of people with disabilities, with free advisory offered via the BOFU referral service.
• HUB Diversidad Digital Colombia Digital skills training, employability itineraries, labour intermediation and company engagement programme for people with disabilities in Colombia, covering Chocó, Antioquia, Nariño, Cauca, Valle del Cauca, and Norte de Santander.
• Peru Contact Center Training Programs Cooperation programmes in Lima transferring employment competencies oriented toward customer care and contact center techniques to people with disabilities and at-risk youth, in alliance with Grupo Fundades, Konecta and IBT Group.
• India Professional Language School Foreign language professional school providing communication skills, languages (English, Spanish, German, French, Japanese, Portuguese), basic computing, and accounting training for disadvantaged youth including people with disabilities in Andhra Pradesh, India.

Quantifiable outcome

• More than 4,500 people integrated into the labour market since 2000
• +10 more outcomes

Named customers18 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

38 partnerships are on record, tiered core, major and minor.

• Fundación CoronacoreStrategic or Co-development PartnerPartner in the HUB Diversidad Digital Colombia project, contributing to the ecosystem of inclusion and digital training for people with disabilities in Colombia.
• Fundación Saldarriaga ConchacoreStrategic or Co-development PartnerPartner in HUB Diversidad Digital Colombia, working through the Pacto de Productividad programme to implement inclusion methodologies in Colombia.
• Pacto de ProductividadcoreStrategic or Co-development PartnerKey partner in Colombia's HUB Diversidad Digital, providing the programmatic framework and tools (Decálogo por la Inclusión) for corporate disability inclusion.
• Unidos en RedcoreStrategic or Co-development PartnerCo-coordinator of HUB Diversidad Digital Colombia alongside Fundación Integralia. Contributes knowledge and networks for digital inclusion of people with disabilities.
• Fundación Vicente Ferrer (Rural Development Trust)coreStrategic or Co-development PartnerPrimary partner in India since 2015. Works with Rural Development Trust (RDT) in Andhra Pradesh to train people with disabilities and support their labour insertion. Professional School of Foreign Languages trained over 120 students.
• Konecta (Perú)majorStrategic or Co-development PartnerStrategic alliance with Konecta Perú for specific training projects with hiring commitments. Part of the Pachacútec project and ongoing contact center training programmes.
• IBT Group PerúmajorStrategic or Co-development PartnerConstruction company building hospitals in Villa María del Triunfo and Callao, where Integralia created a contact center with 72 professionals with disabilities for prior appointment services.
• Fundación PachacutecmajorStrategic or Co-development PartnerPartner in the award-winning Pachacútec professional programme, creating the first Contact Center career for young people at risk of exclusion. 174 of 204 trained people signed employment contracts.
• Grupo FundadesmajorStrategic or Co-development PartnerAlliance created in 2015 with support from AECID to establish the Integralia Contact Center training school with two permanent campuses in Lima (north and south).
• SENA (Servicio Nacional de Aprendizaje, Colombia)majorStrategic or Co-development PartnerColombia's national learning service. Technical training collaboration for people with disabilities through 1-year technical courses (6 months theory, 6 months practice) with apprenticeship contracts from day one.
• Konecta (Colombia)majorStrategic or Co-development PartnerContact center projects in Colombia with military victims of armed conflict. Sponsorship of apprentices through SENA for 1 year.
• Cafam and Comfenalco (Colombia)minorChannel Partner/ Reseller/ DistributorCompensation funds in Colombia supporting short 120-hour training courses for people with disabilities and providing sensitisation in enterprises.
• Grupo QuirónmajorStrategic or Co-development PartnerHealthcare group collaborating with Integralia on diversity and inclusion hiring practices, demonstrating the positive impact of employing people with disabilities.
• AmazonmajorStrategic or Co-development PartnerE-commerce company partnering with Integralia on inclusive hiring of people with disabilities.
• El Corte Inglés FinancieramajorStrategic or Co-development PartnerFinancial services company collaborating with Integralia on diversity and inclusion hiring.
• INCI (Instituto Nacional para Ciegos, Colombia)minorStrategic or Co-development PartnerNational institute for the blind in Colombia, participant in the Decálogo por la Inclusión meetings to reaffirm commitment to labour inclusion.
• Best Buddies ColombiaminorStrategic or Co-development PartnerInternational non-profit organisation dedicated to disability inclusion, participant in the Decálogo por la Inclusión dialogue in Colombia.
• IndraminorStrategic or Co-development PartnerTechnology company participating in the business breakfast at the Embassy of Spain in Colombia to support HUB Diversidad Digital Colombia.
• KeraltyminorStrategic or Co-development PartnerHealthcare company participating in the business breakfast at the Embassy of Spain in Colombia for HUB Diversidad Digital Colombia.
• Fundación TelefónicaminorStrategic or Co-development PartnerTelefónica Foundation participating in HUB Diversidad Digital Colombia initiatives.
• Santiago Jiménez (Embajador de España en Colombia)minorStrategic or Co-development PartnerSpanish Ambassador presiding over the business breakfast at the Casa del Embajador de España, highlighting the project's importance.
• ANDI (Asociación Nacional de Empresarios de Colombia)minorStrategic or Co-development PartnerColombian employers' association participating in HUB Diversidad Digital Colombia events.
• Javier de Oña (Vice-director of Integralia)majorStrategic or Co-development PartnerVice-director of Fundación Integralia, instrumental in developing the inclusion methodology and mentoring employees with disabilities.
• Ainhoa Castaño Martos and Astrid VallejominorStrategic or Co-development PartnerYoung people with disabilities who shared their labour incorporation experiences at the DEI jornada, demonstrating inclusion outcomes.
• MJN NeurominorStrategic or Co-development PartnerMedical technology company developing MJN-SERAS, a device for epilepsy seizure prediction. Integralia contributes employability improvement for people with epilepsy.
• NHS (UK National Health Service)minorStrategic or Co-development PartnerUK National Health Service collaborating on the epilepsy response innovation project, providing clinical perspective on seizure prediction technology.
• Clínica Universidad de NavarraminorStrategic or Co-development PartnerSpanish university hospital collaborating on the epilepsy project, providing neurology expertise.
• DKVcoreStrategic or Co-development PartnerDKV Seguros is the founding partner and main supporter of Fundación Integralia. DKV is the insurance company whose foundation bears its name and provides ongoing institutional support.
• Jordi Goro (Gerente de AEDIPE Catalunya)minorStrategic or Co-development PartnerManager of AEDIPE Catalunya, inaugurated the DEI jornada on inclusive employability alongside Fundación ManpowerGroup.
• Loles Sala (Directora General de Fundación ManpowerGroup)minorStrategic or Co-development PartnerDirector General of Fundación ManpowerGroup, co-organiser of the DEI jornada and moderator of roundtable discussions.
• Germán Granda (Director General de Forética)minorStrategic or Co-development PartnerDirector of Forética, speaking on diversity and inclusion as strategic levers for sustainable business value and resilience.
• Anna Delclós (Directora de programas DEI de Fundación ManpowerGroup)minorStrategic or Co-development PartnerDirector of DEI programmes at Fundación ManpowerGroup, moderated the second roundtable on social impact initiatives.
• Laura López Giacoia (Danone), Marta Fernández (Schneider Electric), Neus Vila (DXC Technology), Clara Boada (CaixaBank)minorStrategic or Co-development PartnerCorporate representatives sharing experiences on consolidating inclusive corporate cultures, diverse talent, and equity policies at the DEI jornada.
• David Solera (Coordinador Académico de Escuela / Técnico de CEX y Escuela de Integralia DKV)minorStrategic or Co-development PartnerAcademic coordinator of Integralia School, representing the foundation at the DEI jornada and speaking on moving from symbolic commitment to real inclusion action.
• SENA (Colombia)coreStrategic or Co-development PartnerStrategic ally of HUB Diversidad Digital Colombia, providing technical training and labour intermediation support.
• Ministerio de Tecnologías de la Información y las Comunicaciones (MinTIC, Colombia)coreStrategic or Co-development PartnerColombian Ministry of ICT, active participant in HUB Diversidad Digital Colombia sensitisation and training activities.
• Ministerio de Trabajo (Colombia)coreStrategic or Co-development PartnerColombian Ministry of Labour, participant in the Decálogo por la Inclusión meeting and key stakeholder in labour reform discussions.
• 82 public and private entities (signatories of Decálogo por la Inclusión)coreStrategic or Co-development PartnerPublic and private entities that signed the Decálogo por la Inclusión to consolidate long-term commitments to disability labour inclusion in Colombia.

Scale indicators39 records

Recent moves9 records

Expansion highlights10 records

Broad incumbents

• Plena Inclusión: Spanish federation representing 900+ organizations supporting people with intellectual disabilities. Larger advocacy body that overlaps with Integralia's beneficiary population and coordinates with Integralia on inclusion policy and employer engagement.
• Fundación ONCE: Spanish foundation of ONCE supporting labor inclusion of people with disabilities (especially blind/visually impaired). Larger, broader portfolio than Integralia; owns Ilunion and operates grantmaking for inclusion nationwide.

Direct peers

• Fundación Adecco: Spanish foundation of Adecco Group focused on labor inclusion of people with disabilities and other vulnerable groups. Directly comparable in mission (inclusion consulting, training, employer advisory) and operates a parallel employment intermediation platform.
• Specialisterne: Global social enterprise founded in Denmark employing people with autism and other disabilities in tech, testing, and contact-center roles. Highly comparable business model and methodology to Integralia, with international footprint in 20+ countries.
• Ilunion: Social enterprise of ONCE in Spain operating contact centers, hotels, healthcare and industrial services employing people with disabilities. Closest direct peer to Integralia: similar CEE-style model, similar Spanish enterprise BPO offering, similar disability-employment mission.
• Fundación ManpowerGroup: Spanish foundation of ManpowerGroup focused on employability of people with disabilities and other vulnerable groups. Comparable inclusion consulting, training, and employer engagement model; Integralia regularly collaborates with them (joint DEI jornadas in Catalonia).
• Fundación Randstad: Spanish foundation of Randstad Group promoting equal employment opportunities for people with disabilities. Operates training, employer advisory and intermediation programs comparable to Integralia's inclusion consulting and Escuela Integralia offerings.
• Prodis Fundación: Madrid-based Spanish foundation for labor inclusion of people with intellectual disabilities, operating its own training programs, supported employment and enterprise services. Direct comparable in CEE-style sheltered employment and transition programs.

Emerging players

• DisJob: Spanish digital job-matching platform specialized in disability employment. Comparable end market (employers needing to meet disability quotas) but a tech-platform model rather than a service-delivery/sheltered-employment model.
• Empodera: Spanish consulting firm specialized in disability inclusion and Universal Accessibility advising corporates on inclusive hiring and accessibility compliance. Comparable in the inclusion consulting/services space but operates without a sheltered employment arm.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/dkvintegralia
• YouTubeyoutube.com/channel/UCpGgh13AY_Dpd5VKwWu4YSA
• Facebookfacebook.com/FundacionDKVIntegralia
• LinkedInlinkedin.com/company/fundaci%C3%B3ndkvintegralia

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DKV Integralia Foundation