Sheltering Arms

What Sheltering Arms does

Sheltering Arms is a privately held, Australia-based disability services provider registered under the National Disability Insurance Scheme (NDIS). Founded in 2020 and headquartered in Epping, the company delivers person-centered support to NDIS participants — individuals aged 0–65 with permanent physical, intellectual, sensory, or psychosocial disabilities — across three metropolitan markets: Melbourne (Wollert office), Gold Coast (Nerang office), and Brisbane. Its customer base also extends to families and caregivers seeking respite and NDIS plan navigation assistance.

The company operates an integrated ten-module service portfolio spanning accommodation (Short Term, Medium Term, and Supported Independent Living), in-home care and daily living assistance, transport, community nursing, social and community participation, support coordination, and recreational programs aligned with Paralympic-style sports. Service delivery is entirely human-driven — there are no proprietary technology platforms, software products, or digital tools underpinning the offering; the website functions as a marketing and referral channel rather than a service platform. Care is delivered directly by employed support workers and coordinators in participant homes, community settings, and Sheltering Arms-managed accommodation.

Commercially, Sheltering Arms generates revenue exclusively through NDIS-funded service claims. As a registered provider, it bills participants' plans via the NDIS portal across Core Supports, Capacity Building, and Capital Supports categories, producing a recurring, plan-tied revenue stream tied to government policy and individual participant budgets. Go-to-market is sales-led and direct: phone (1300 952 289), email, website referral forms, and educational blog content targeting participants, families, and referrers. The company is founder/operator-owned with no disclosed institutional investors, board composition, or capital structure; no funding rounds, acquisitions, patents, partnerships, or third-party awards are recorded in the available data.

Name

Sheltering Arms

Legal name

Sheltering Arms

Website

https://shelteringarms.net.au

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Sheltering Arms is a privately held, NDIS-registered Australian disability services provider delivering person-centered accommodation, daily living, transport, nursing, and community participation support to NDIS participants across Melbourne, Gold Coast, and Brisbane.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (6239)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industry

Overnight Respite Care (HSABAGAB)

Keywords

• Disability support services
• NDIS registered provider
• Supported independent living
• Community nursing care
• In-home personal care

Headquarters

HQ city

Epping

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. NDIS Funded Disability Services: Revenue generated through NDIS (National Disability Insurance Scheme) government funding. Sheltering Arms is a registered NDIS provider that delivers funded supports to eligible participants. Services are claimable through the NDIS portal for plan-managed or NDIA-managed participants. Revenue is recurring based on participant NDIS plans and service agreements.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Sheltering Arms is a registered NDIS disability services provider delivering personalized in-home, accommodation, transport, community participation, and clinical nursing supports to NDIS participants across Melbourne, Gold Coast, and Brisbane. Services are funded through individual NDIS plans and include Short Term Accommodation, Medium Term Accommodation, Supported Independent Living, Home Care, Assistance with Daily Life, Transport, Social and Community Participation, Community Nursing Care, Support Coordination, and Recreational Activities.

Product overview

Sheltering Arms operates as a unified NDIS-registered disability services platform offering ten integrated service modules across accommodation, daily living support, healthcare, and community participation. The core portfolio centers on accommodation services (Short Term Accommodation, Medium Term Accommodation, and Supported Independent Living) which provide varying levels of residential support. These are complemented by in-home care services and Assistance with Daily Life programs for personal support. Transport Services and Social and Community Participation extend independence beyond the home. Healthcare needs are addressed through Community Nursing Care, while Support Coordination ensures participants can navigate the NDIS system effectively. Recreational Activities round out the offering with sports and social programs. The services function as an integrated ecosystem where participants can access multiple support types through a single provider.

Differentiator

Problem solved

Functional benefit

Products and services

• NDIS Short Term Accommodation (STA) Temporary out-of-home respite accommodation for individuals with disabilities and their families, covering stays up to 28 days per year with a maximum of 14 consecutive days. Delivered to NDIS participants by Sheltering Arms as a registered NDIS provider.
• NDIS Medium Term Accommodation (MTA) Temporary housing for NDIS participants awaiting long-term arrangements, providing support for up to 90 days while participants wait for permanent disability-related home modifications. Delivered as a registered NDIS accommodation service.
• NDIS Supported Independent Living (SIL) Daily support service enabling individuals with disabilities to live independently, providing assistance with personal care, meal preparation, medication management, and household tasks in shared or individual living arrangements. Delivered to NDIS participants in Melbourne, Gold Coast, and Brisbane.
• NDIS Home Care Services Round-the-clock in-home support providing personalized care including personal daily activities, domestic assistance, transportation, and life skills development. Delivered to NDIS participants in their own homes.
• NDIS Assistance with Daily Life Individualized support for personal chores and daily activities including personal hygiene, meal preparation, household tasks, and development of independent living skills. Tailored for NDIS participants.
• NDIS Transport Services Transportation assistance enabling NDIS participants to travel to work, medical appointments, educational commitments, and social events, including vehicle modification support. Delivered across Melbourne, Gold Coast, and Brisbane.
• NDIS Social and Community Participation Program facilitating social engagement and community involvement for NDIS participants through activities including sports, arts, educational courses, volunteering, and adventure activities.
• NDIS Community Nursing Care Professional nursing support delivered at home or in community settings, covering wound care, medication management, chronic illness support, catheter care, diabetes management, and palliative care for NDIS participants.
• NDIS Support Coordination Professional guidance helping NDIS participants understand and navigate their NDIS plans, connect with providers, and access appropriate services across three levels: Support Connection, Support Coordination, and Specialist Support Coordination.
• NDIS Recreational Activities Inclusive recreational programs including sports activities aligned with Paralympic Sports structures such as basketball, athletics, archery, bowling, and cycling for NDIS participants.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Life Without Barriers: One of Australia's largest disability and out-of-home care NGOs delivering NDIS supports across all states; competes with Sheltering Arms in SIL, respite, and community participation but at national scale and broader service breadth.
• Endeavour Foundation: Large Australian disability services nonprofit offering accommodation, employment, and community programs under NDIS; comparable in core mission and service mix to Sheltering Arms but at greater scale and geographic reach.
• Aruma: National Australian disability services provider (formerly House with No Steps) offering accommodation, daily living, and community participation; overlaps with Sheltering Arms' core modules across multiple geographies and segments.

Others

• My Aged Care (Australian Government): Australian government entry point for aged care services; not a direct competitor but a related government-funded ecosystem that diverts some disability/aged care demand and sets comparable compliance and pricing benchmarks for NDIS providers like Sheltering Arms.

Direct peers

• Sunnyfield: Australian disability services provider delivering accommodation, daily living, and community participation supports under NDIS; closely comparable in service mix and target participants to Sheltering Arms.
• Cerebral Palsy Alliance: Long-standing Australian disability provider offering therapy, accommodation, and community participation services; competes with Sheltering Arms in NSW and ACT for similar participant cohorts requiring high-acuity support.
• Ability Action Australia: NDIS-registered provider delivering therapeutic supports, daily living assistance, and community participation across Australia; comparable in participant focus and service breadth to Sheltering Arms.
• Mable: Australian NDIS and aged care marketplace enabling participants to find and engage support workers independently; overlaps with Sheltering Arms across core, daily living, and community participation supports and pressures agency-led providers.
• Hireup: Australia-based NDIS platform connecting participants directly with independent support workers; competes with Sheltering Arms for the same NDIS participant base but delivers via a marketplace model rather than agency-employed workers.
• Focus Care Australia: Registered NDIS provider in Australia offering in-home support, SIL, and community participation services across multiple states; closely comparable service portfolio and customer base to Sheltering Arms.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sheltering Arms