Gentianes Group

What Gentianes Group does

Gentianes Group SA is a privately held Swiss company founded in 2010 and headquartered in Martigny, Switzerland, specializing in emergency call systems for seniors, people living alone, and people with disabilities. The company offers a 360-degree service model covering hardware, subscription monitoring, and on-the-ground intervention: its product portfolio includes five hardware devices (the Eiger and Eiger Voice watches, Portalet base station, Ruinette hybrid unit, Catogne, and Rosablanche) all operating over the Swisscom 4G mobile network with built-in GPS, IP67 waterproofing, and optional fall detection, paired with four subscription tiers (Sécurité Famille, Sécurité Pro, Sécurité Pro Confort, and Sécurité Pro+) priced between CHF 30 and CHF 99 per month depending on whether the device is purchased or rented. Services are delivered through the company's own 24/7 alarm-monitoring center and a network of more than 200 field responders (intervenants) deployed across eight cantons in French-speaking Switzerland, with a stated average intervention time of 19 minutes and a guaranteed one-hour response on business days.

Revenue is generated through a combination of hardware sales (CHF 399-499 per device), recurring monthly subscriptions, one-time installation fees (CHF 150), and per-hour intervention fees (CHF 180/hour per responder). The go-to-market is sales-led and direct-to-consumer, relying on in-home visits by technico-commerciaux who demonstrate and let customers test devices before purchase, supported by an e-commerce storefront, phone-based consultative sales, and a referral network spanning Croix-Rouge Valais, ProSenectute Valais, multiple Centres médico-sociaux, the Serei Foundation, and the Association valaisanne des proches-aidants. The company is led by founder Ludovic (still active in operations) and CEO Flavien, supported by a team of approximately 15-25 core staff plus 200+ freelance intervention personnel, with no disclosed external funding and no parent company.

Name

Gentianes Group

Legal name

Gentianes Group SA

Website

https://gentianes.ch

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

51–100 employees

Short description

Gentianes Group SA is a Swiss provider of emergency call systems and 24/7 monitoring services for seniors, people living alone, and people with disabilities across French-speaking Switzerland, combining GPS-enabled wearable hardware with its own intervention network of 200-plus field responders.

Ownership category

akta.pro rank

Product category

Personal Emergency Response Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)

Keywords

• Personal emergency response
• Medical alert systems
• Elderly care services
• Emergency call devices
• Remote monitoring services

Headquarters

HQ city

Vira Gambarogno

HQ country

Switzerland

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Monthly Subscriptions: Four subscription tiers (Sécurité Famille, Sécurité Pro, Sécurité Pro Confort, Sécurité Pro+) ranging from CHF 30-99/month with either purchased or rented devices. Billed monthly, prices exclude VAT.
2. Device Sales: Sale of emergency call devices (Eiger watch, Portalet, Ruinette, Catogne, Rosablanche) with prices ranging from CHF 399-499
3. Device Rental: Rental option available for certain devices with monthly fees included in subscription tiers
4. Installation Fees: One-time installation fee of CHF 150 for new service setup
5. Intervention Fees: CHF 180 per hour per intervention personnel when responders are dispatched

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Gentianes Group manufactures and sells emergency call devices (Eiger watch, Portalet, Ruinette, Catogne, Rosablanche) for seniors, people living alone, and people with disabilities in French-speaking Switzerland, and pairs them with a 24/7 in-house alarm response center and a network of over 200 field responders who perform on-site interventions with a 19-minute average response time.

Product overview

Gentianes Group provides a comprehensive 360° emergency response service for seniors, people living alone, and people with disabilities. The product portfolio consists of five hardware devices (Eiger watch, Portalet base station, Ruinette hybrid device, Catogne indoor unit, and Rosablanche elegant indoor unit) combined with four subscription tiers (Sécurité Famille, Sécurité Pro, Sécurité Pro Confort, and Sécurité Pro+). All devices operate on Swisscom's 4G mobile network and feature built-in GPS, waterproofing (IP67), and fall detection capabilities. Services are available throughout French-speaking Switzerland with 24/7 monitoring center coverage and over 200 field responders. One-time installation fee is CHF 150, with intervention rates of CHF 180/hour per responder.

Differentiator

Problem solved

Functional benefit

Products and services

• Eiger (Noire/Blanche) Emergency Watch
• Eiger Voice Accessibility Watch
• Portalet Base Station with Emergency Wristband
• Ruinette Hybrid Base Station with Portable Module
• Catogne Indoor Emergency Call Device
• Rosablanche Indoor Emergency Call Device
• 24/7 Alarm Monitoring and Intervention Service

Quantifiable outcome

• Average intervention time: 19 minutes
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Croix-Rouge Valais (Red Cross Valais)coreStrategic or Co-development PartnerFormal partnership where Croix-Rouge Valais members receive discounts on Gentianes emergency call solutions. Croix-Rouge Valais supports nearly 4,000 people annually in Valais with caregiver relief, childcare, and financial assistance programs.
• Serei FoundationminorOthersPartner location in La Chaux-de-Fonds (Rue de la Ronde 30) and Bassecourt (Rue du Colonel-Hoffmeyer 49) for service coverage in Jura region.
• Association valaisanne des proches-aidantscoreStrategic or Co-development PartnerCollaboration supporting caregivers in Valais with emergency cards that identify caregivers and their dependents for first responders. Initiative aligned with Gentianes mission of supporting people needing care at home.
• ProSenectute ValaiscoreGTM or Marketing PartnerFeatured in ProSenectute Valais programs 2024-2025 and 2023-2024. Partnership for reaching senior population through senior organization publications and events.
• CMS de MartignyminorChannel Partner/ Reseller/ DistributorCentre médico-social providing home care services. Listed as partner in Valais region for referring clients to Gentianes services.
• CMS de MontheyminorChannel Partner/ Reseller/ DistributorCentre médico-social in Lower Valais. Partner for referring home care clients to emergency call services.
• CMS de SierreminorChannel Partner/ Reseller/ DistributorCentre médico-social in Sierre. Partner for home care client referrals.
• CMS de Sion-Hérens-ContheyminorChannel Partner/ Reseller/ DistributorCentre médico-social serving central Valais. Partner for referring clients needing emergency call systems.
• CMS de St-MauriceminorChannel Partner/ Reseller/ DistributorCentre médico-social in St-Maurice region. Partner for care client referrals.
• SwisscomcoreTechnology or IntegrationAll Gentianes devices use Swisscom mobile network (4G) for emergency call transmission. Swisscom is described as 'the best network in Switzerland since 2009'.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Medical Guardian: US-based PERS provider offering in-home and mobile emergency alert systems with 24/7 monitoring and subscription tiers — a closely aligned business model to Gentianes' subscription-plus-hardware-plus-monitoring stack, albeit at much larger US scale.
• Bay Alarm Medical: PERS provider serving seniors and at-risk individuals with monitored in-home and mobile medical alert devices. Comparable subscription structure, fall detection capability, and family notification workflow to Gentianes' offering.
• Limmex: Swiss emergency watch brand sold through Gentianes' channel. Limmex manufactures PERS watches — including fall detection and voice communication — making it the closest product-comparable peer, with the added twist that Gentianes resells Limmex devices alongside its own Eiger line.
• MobileHelp: Mobile PERS specialist offering GPS-enabled wearable and in-home devices with 24/7 monitoring. Closely mirrors Gentianes' combination of cellular-network hardware (Swisscom 4G) and monitored subscription tiers.
• Connect America: Large North American PERS and connected-health provider offering monitored medical alert systems, fall detection, and caregiver notifications. Direct comparability in product breadth (in-home + mobile) and recurring monitoring subscription model.

Broad incumbents

• Philips Lifeline: Established PERS incumbent within Royal Philips' health technology portfolio. Offers monitored personal alert devices and AutoAlert fall detection — same core category as Gentianes, but at much broader scale and as part of a global medtech portfolio.
• Life Alert: Iconic US PERS brand offering monitored emergency response with wearable pendants and home base stations. Operates as a specialized PERS incumbent at scale, comparable to Gentianes' monitored subscription service model.
• Tunstall Healthcare: European (UK-based) telecare and PERS incumbent serving seniors and vulnerable individuals with monitored alarm systems and digital health platforms. Highly comparable vertical to Gentianes, with much broader European footprint and institutional/care-provider partnerships.
• ADT Health: Medical alert arm of ADT, leveraging ADT's monitoring center infrastructure to deliver PERS services. Comparable on the monitored subscription model, but bundled within a much larger home security platform rather than a pure-play PERS focus.

Emerging players

• Doro: Swedish-listed company specializing in senior-friendly mobile phones and care technology, including emergency response devices. Comparable target customer (seniors living independently) and overlap in simple, accessible emergency hardware, though Doro is broader than pure PERS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/gentianes
• LinkedInlinkedin.com/company/gentianesgroup

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gentianes Group