What Ansatel Communications does

Ansatel Communications Inc. is a privately held, locally owned business communications provider headquartered at 2148 Kingsway in Vancouver, British Columbia, founded in 1983 and operating continuously for over 40 years. The company delivers a unified portfolio spanning cloud and on-premises telephony, physical security, and network infrastructure to small, mid-sized, and enterprise customers across Metro Vancouver and the broader BC region (Vancouver, Burnaby, Surrey, Coquitlam, Delta, Langley, New Westminster, North and West Vancouver). Its core technology stack includes the Elevate cloud-based VoIP platform with voice, video, and messaging and a 99.99% uptime SLA; on-premises IP PBX systems from Grandstream and NEC (supporting up to 2,000 users across 32 sites); an AI-enabled Contact Center (CCaaS) with Digital Teammates AI agents, AI Agent Assist, sentiment analysis, and intelligent routing; an Intelligent Archiving platform compliant with FINRA, MiFID II, HIPAA, SEC, and CFTC; Hikvision-based CCTV with ColorVu and AcuSense AI; DSC and Honeywell alarm panels with EnvisaLink IP modules; Kantech and CDVI access control; and CAT5e/CAT6 cabling plus Ubiquiti networking. Ansatel operates as an authorized dealer for major vendors including NEC, Panasonic, Hikvision, Yealink, Grandstream, Polycom, DSC, Kantech, and CDVI, and holds carrier partnerships with Shaw/Rogers and Telus, with Microsoft Teams as a mutual integration partner.

Name

Ansatel Communications

Legal name

Ansatel Communications Inc.

Website

https://ansatel.com

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

Ansatel Communications is a Vancouver-based, privately held provider of business communications, security, and networking solutions, serving small to enterprise customers across British Columbia since 1983 through its Elevate cloud platform, on-premises phone systems, CCTV, and managed services.

Ownership category

akta.pro rank

Product category

Business Communications and Security Solutions

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

Keywords

• Business phone systems
• Cloud VoIP services
• Security surveillance systems
• Network cabling services
• Access control solutions

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Cloud Business Phone Systems: Subscription-based cloud VoIP services providing voice, video, and messaging with monthly/annual recurring revenue model. Includes 99.99% uptime guarantee and 24/7 support.
2. On-premises Phone Hardware: Sale of physical phone systems including NEC, Panasonic, Grandstream, and Yealink devices. One-time hardware purchase model with optional maintenance contracts.
3. Security Systems: CCTV, alarm systems, and access control hardware including Hikvision cameras, DSC alarm panels, and card access systems. Typically one-time installation with ongoing monitoring services.
4. Data Cabling & Network Infrastructure: Professional installation services for CAT5e/CAT6 cabling, wireless configuration, switches, and routers for office network environments.
5. Intelligent Archiving: Add-on subscription service for Elevate and Contact Center platforms, providing compliance archiving for voice, chat, meetings, and email communications.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Ansatel Communications sells, installs, and supports converged business communication solutions for organizations in British Columbia. Its core offering bundles cloud VoIP (Elevate), on-premises IP phone systems, CCTV and alarm security, access control, unified messaging, and structured cabling/networking under multi-year managed service agreements with 24/7 support and 99.99% uptime guarantees.

Product overview

Ansatel Communications is a Vancouver-based business communications provider (established 1983) offering a unified portfolio of cloud and on-premises communication solutions. The core offering comprises Cloud Business Systems (Elevate) for cloud VoIP with AI capabilities, and On-premises Phone Systems using Grandstream and NEC platforms. The product ecosystem extends through add-on modules including Contact Center (CCaaS) with AI-powered routing and Digital Teammates, Intelligent Archiving for compliance (FINRA, MiFID II, HIPAA, SEC, CFTC), CCTV/Surveillance using Hikvision cameras, Security Alarms using DSC/Honeywell panels with EnvisaLink IP control, Card Access Control, Unified Messaging (Panasonic), Data Cabling & LAN, and Networking solutions (Ubiquiti). Hardware brands sold include Polycom (conference/desk phones), Yealink (SIP phones), and Panasonic (full phone system portfolio).

Differentiator

Problem solved

Functional benefit

Brands

• Elevate: Cloud-based business communication solution offering voice, video, messaging, and collaboration features with 99.99% uptime and 24/7 support.
• Elevate AI Platform

Products and services

• Cloud Business Systems (Elevate) Cloud-based VoIP phone system for businesses with voice, video, and messaging integration, mobile app, video conferencing, visual voicemail, CRM integration, call recording, auto attendant, HD voice, 99.99% uptime, and 24/7 support.
• On-premises Phone Systems Enterprise on-premises IP phone systems including Grandstream and NEC platforms for businesses requiring complete data control, hybrid capabilities, and proven reliability, supporting 10 to 2000+ users.
• Contact Center (CCaaS) Cloud-based contact center enabling organizations to handle customer interactions across voice, email, and chat with AI-powered analysis, intelligent routing, real-time reporting, and Microsoft Teams integration.
• Intelligent Archiving Secure communication archiving platform preserving calls, meetings, chats, SMS, email, and customer interactions with compliance support for FINRA, MiFID II, HIPAA, SEC, and CFTC requirements.
• CCTV Security and Surveillance Hikvision-based security camera systems including turret cameras, panoramic PanoVu cameras, speed domes, solar-powered cameras, parking management, and video intercom solutions for commercial surveillance.
• Security Alarm Systems Commercial alarm systems including DSC PowerSeries control panels, Hikvision face access terminals, and EnvisaLink IP modules for remote monitoring and control, paired with 24/7 monitoring services.
• Card Access Control Physical access control systems with customizable access rules, granular time and zone permissions, and audit trails for tracking entry and security breach attempts in commercial facilities.
• Panasonic Unified Messaging Panasonic Unified Messaging solution integrating voicemail and email, delivering voicemails to inboxes as WAV files with global retrieval capabilities for hybrid phone system users.
• Data Cabling and LAN Services CAT5e/CAT6 cabling and network infrastructure services including prewiring, patch panel installation, wireless configuration, and system testing and certification for office environments.
• Networking Solutions Network infrastructure products including Ubiquiti enterprise Wi-Fi access points, managed and unmanaged gigabit switches, and wireless routers for office and commercial environments.
• Yealink SIP Phones Yealink IP phones including desk phones (T53/T53W, T54W, T44W, T33G), executive phones (T57W), and cordless DECT solutions (W56H, W70B) for hosted and on-premises deployments.
• Panasonic Business Phone Systems Complete Panasonic communication solutions including KX-NS series hybrid phone systems, digital phones (KX-DT series), IP phones (KX-NT series), and wireless DECT phones (KX-TCA series).
• Polycom Collaboration Devices Polycom desk phones (VVX150, VVX250, VVX350, VVX450) and conference phones (Trio 8500) for audio and video collaboration in meeting rooms and offices.
• Customer Care and Support Managed technical support service including office-hours phone and email support, expert technical team assistance, and 24/7 emergency support with response typically within 1 hour during business hours.

Quantifiable outcome

• 99.99% uptime SLA for cloud business systems
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability7 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• NECcoreTechnology or IntegrationAuthorized NEC dealer and certified partner offering NEC SL2100, SV9100 phone systems, and associated desktop terminals and accessories. NEC is a flagship brand for enterprise phone system solutions.
• PanasoniccoreTechnology or IntegrationCertified Panasonic business communication partner providing KX-NS series hybrid phone systems, digital phones, IP phones, and wireless DECT phones. Includes specialized unified messaging solutions.
• HikvisioncoreTechnology or IntegrationAuthorized dealer for Hikvision security solutions including ColorVu cameras, AcuSense AI-powered detection, PanoVu panoramic cameras, and video intercom systems for CCTV and surveillance.
• YealinkcoreTechnology or IntegrationPartner for Yealink SIP phones including T53/T53W, T54W, T57W desk phones, and W70B DECT wireless base stations with cordless handsets.
• GrandstreamcoreTechnology or IntegrationProvider of Grandstream IP phone systems and devices including GXP2170, GXP2130, and UCM6300A enterprise-grade IP PBX supporting up to 2000 users.
• PolycomcoreTechnology or IntegrationPartner for Polycom VVX desk phones (VVX150, VVX250, VVX350, VVX450) and Trio 8500 conference phone solutions for audio and video collaboration.
• MicrosoftcoreTechnology or IntegrationMicrosoft Teams integration partner offering Contact Center integration within Teams interface, and Microsoft Teams archiving capabilities for compliance purposes.
• Shaw/RogersminorChannel Partner/ Reseller/ DistributorLocal telecom carrier partnerships for internet connectivity and telecommunication services in British Columbia.
• TelusminorChannel Partner/ Reseller/ DistributorTelecom carrier partnership for connectivity and communication services in the BC market.
• DSC (Digital Security Controls)coreTechnology or IntegrationAuthorized dealer for DSC alarm systems including PowerSeries Neo HS2016, HS2032, HS2128 panels and EnvisaLink IP modules for remote monitoring.

Scale indicators4 records

Recent moves1 record

Expansion highlights5 records

Regional players

• Telus Business Solutions: Major Western Canadian telecom carrier offering Telus Cloud Collaboration, business internet, and managed voice. Ansatel is both a Telus Channel Partner and a competitor selling hosted VoIP in the same BC/Edmonton corridor.
• Rogers Business (Shaw Business): Canadian telecom carrier providing business internet, unified communications, and IoT connectivity — competes with Ansatel for BC-based enterprise voice and connectivity budgets, and also a partnership reseller.

Broad incumbents

• Microsoft (Teams Phone / Operator Connect): Broad incumbent offering Teams Phone as a fully bundled UCaaS replacement. Ansatel's Microsoft partnership for Teams Contact Center and Archiving makes it both a channel and competitor in the same sales cycle.
• Cisco (Webex): Broad incumbent with Webex Calling, Contact Center, and compliance archive — competes broadly with Ansatel's full UCaaS + CCaaS + archiving stack for enterprise voice budgets.

Direct peers

• RingCentral: Global cloud UCaaS leader offering RingEX and RingSense AI contact center for SMB through enterprise — the canonical direct competitor to Ansatel's Elevate cloud platform.
• Sangoma Technologies: Canadian-headquartered UCaaS, VoIP, and PBX provider offering Switchvox, FreePBX, and Star2Star cloud communication platforms to SMB and mid-market — directly comparable to Ansatel's Elevate and on-prem Grandstream/NEC product bundle.
• 8x8: Global UCaaS provider bundling voice, contact center, and compliance archiving (similar coverage to Ansatel's Intelligent Archiving) — direct overlap on both the Elevate platform and compliance-led positioning.
• Allstream (Zayo): Canadian business communications provider offering hosted PBX, SIP trunking, and dedicated connectivity to SMB/mid-market — directly comparable to Ansatel's cloud VoIP and Unified Communications offering.
• Mitel Networks: Canadian enterprise communications provider with MiVoice business phone systems, cloud-ready UC platforms, and contact center solutions — directly overlaps Ansatel's NEC on-prem and hosted VoIP portfolio for SMB/mid-market customers.
• Nextiva: Cloud UCaaS and contact center vendor focused on SMB/mid-market — directly comparable to Ansatel's Elevate platform positioning and AI-assisted customer experience roadmap.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Ansatel
• Facebookfacebook.com/ansatel
• LinkedInlinkedin.com/company/ansatel-communications-inc-

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ansatel Communications