NYES Communications
NYES Communications is a New York-based, privately held BPO firm founded in 2020 that administers contact center operations for clients in the telecommunications, financial services, and healthcare verticals.
- Company typePrivate
- Founded2020
- HeadquartersNew York, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
NYES Communications firmographics
Firmographics- Name
- NYES Communications
- Website
- https://nyescommunications.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- NYES Communications is a New York-based, privately held BPO firm founded in 2020 that administers contact center operations for clients in the telecommunications, financial services, and healthcare verticals.
- Ownership category
- akta.pro rank
NYES Communications industry classification
Industry- Product category
- Contact Center Business Process Outsourcing
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Communications Services, Nec (4899), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- General Customer Service (Order/Account/Inquiries) (BPAAABAA), Technical Support & Helpdesk Contact Centers (BPAAAAAI), Billing, Payments & Account Administration Centers (BPAAAAAF)
Keywords
Where NYES Communications is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Markets served
NYES Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
NYES Communications product offering
Product offeringCore offering
NYES Communications administers contact centers and provides Business Process Outsourcing (BPO) services for clients in the telecommunications, financial services, and healthcare sectors. The company delivers customer-facing support operations on behalf of its enterprise clients, functioning as an outsourced contact center partner.
Differentiator
Problem solved
Functional benefit
Products and services
- Contact Center BPO Services Administration of contact centers and delivery of Business Process Outsourcing (BPO) services for enterprise clients in the telecommunications, financial services, and healthcare sectors, providing outsourced customer-interaction handling.
Companies that use NYES Communications
Customer profileIdeal customer profiles1 record
NYES Communications technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
NYES Communications competitors and assessment
Company assessmentBroad incumbents
- TTEC Holdings: Major customer engagement technology and BPO services provider with significant telecom and financial services client bases. Overlaps directly with NYES's core service categories and vertical mix, especially in voice-based customer support.
- Foundever (formerly Sitel Group): Global CX/BPO provider serving financial services, healthcare, and technology clients with omnichannel contact center solutions. Closely mirrors NYES's vertical exposure and inbound/outbound support offering.
- Concentrix: Global customer experience and BPO giant with deep telecom, financial services, and healthcare contact center operations. Directly comparable to NYES in end-markets served and delivery model, but at vastly greater scale and broader capability portfolio.
- Teleperformance: One of the world's largest contact center and digital CX outsourcers, serving the same telecom, financial services, and healthcare verticals as NYES. Comparable in service mix and customer base; competes for the same enterprise RFPs at a much larger scale.
Direct peers
- TaskUs: Outsourced digital services and customer experience provider with strong healthcare and financial services verticals. Highly comparable to NYES in customer segments served and contact center delivery model, though typically at a larger scale.
- Alorica: Privately held CX solutions provider operating contact centers across financial services, telecom, and healthcare. Closely aligned with NYES in industry focus, channel mix, and BPO delivery model.
- IBEX: Outsourced customer engagement and BPO provider with significant telecom and financial services exposure. Directly comparable in voice/contact center delivery and in the verticals NYES targets.
- StarTek: Omnichannel customer experience BPO provider serving telecom, financial services, and healthcare clients. Closely mirrors NYES's service portfolio and vertical mix at a comparable mid-market scale.
Emerging players
- ModSquad: Digital-first customer support outsourcing provider spanning financial services, healthcare, and tech. Comparable to NYES as a mid-sized contact center/BPO competitor focused on outsourced customer engagement for regulated industries.
- Helpware: Modern outsourced customer support and back-office services firm serving fintech, healthcare, and SaaS clients. Comparable to NYES in BPO delivery model and in targeting regulated/digital-first end-markets, but typically smaller and more tech-forward.
Market position
Customer concentration
NYES Communications social profiles
Digital presenceNYES Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
NYES Communications leadership team
Management profileNumber of profiles
Profiles1 record
NYES Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NYES Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NYES Communications
What does NYES Communications do?
NYES Communications administers contact centers and provides Business Process Outsourcing (BPO) services for clients in the telecommunications, financial services, and healthcare sectors. The company delivers customer-facing support operations on behalf of its enterprise clients, functioning as an outsourced contact center partner.
Is NYES Communications a public or private company?
NYES Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was NYES Communications founded?
NYES Communications was founded in 2020. It employs 101 to 250 people.
Where is NYES Communications based?
NYES Communications is headquartered in New York, United States, in the North America region.
Who are NYES Communications's main competitors?
Broad incumbents on record are TTEC Holdings, Foundever (formerly Sitel Group), Concentrix and Teleperformance. Direct peers are TaskUs, Alorica, IBEX and StarTek. Emerging players are ModSquad and Helpware.
Does NYES Communications have an API?
No public API is recorded for NYES Communications.
What industry is NYES Communications in?
NYES Communications's product category is Contact Center Business Process Outsourcing. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAABAA, General Customer Service (Order/Account/Inquiries). Its NAICS code is 56142 and its SIC code is 4899.