What QuickTech does

QuickTech is an Australian consumer and small-business technology support provider founded in 1992 and headquartered in Melbourne, operating as a private company under the Digital Hangover parent. The company delivers in-home and remote technical services across all major Australian capital cities — Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast and Wollongong — plus regional extensions into 17+ additional towns, with 50+ service centres in South Australia alone and a workforce of 700+ trained technicians.

The service portfolio spans eight categories: computer support (hardware/software repair, virus removal, data backup, OS installation), smart home setup (cameras, hubs, thermostats, doorbells), TV setup and relocation, audio/video and home theatre, WiFi and networking, mobile and tablet support, antenna installation, and gaming consoles. Underlying technology centers on remote access tools that allow technicians to diagnose and resolve software issues without an onsite visit, complemented by field dispatch for hardware work. Capability covers 95+ device and electronics brands including Apple, HP, Dell, Asus, Acer, Lenovo, IBM, Toshiba, and Samsung.

The revenue model blends recurring subscription revenue with transactional service fees. Subscription tiers — Basic ($10/month or $110 upfront for 3 months), Pro ($15/month or $400 upfront for 12 months) and Elite ($20/month or $550 upfront for 24 months) — provide unlimited remote support and tiered perks including antivirus, cloud backup, and one complimentary onsite visit. One-time services are priced at $45 for 30 minutes (No Lock-in), $55 for a Startup diagnostic, $89 for a 1-hour Ad Hoc session, and $189 for an Onsite visit. The go-to-market is sales-led: customers book via a 1300-number helpline, city-specific phone lines, or website booking forms, with content marketing (blog) and Google reviews supporting lead capture. The company claims 100,000+ cumulative satisfied customers and operates without disclosed venture funding, M&A activity, or institutional investors.

Name

QuickTech

Legal name

QuickTech

Website

https://getquicktech.com.au

Company type

Private

Founded year

1992

Operating status

Operating

Short description

QuickTech is an Australian private consumer and small-business IT support provider, founded in 1992, delivering remote and onsite computer, smart home, networking, and AV repair services across all major Australian cities via a network of 700+ technicians and tiered subscription or pay-as-you-go pricing.

Ownership category

akta.pro rank

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Subscription Plans: Monthly recurring revenue from subscription support plans (Basic, Pro, Elite tiers) providing unlimited remote support and scheduled maintenance
2. One-time Service Fees: Ad hoc repair services charged at hourly or fixed rates including onsite visits and emergency repairs
3. Onsite Repair Services: Charged for physical visits to customer locations for hardware repairs and installations

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

QuickTech provides in-home and remote technical support services across Australia for computers, smart home devices, TVs, audio/video equipment, WiFi networks, mobile devices, antennas, and gaming consoles. Services are delivered by a nationwide network of trained technicians and are available via subscription support plans or one-time paid engagements.

Product overview

QuickTech is a technical support service provider offering in-home and remote technical assistance across Australia. The company's portfolio consists of multiple service categories (Computer Support, Smart Home, TV Setup & Relocation, Audio & Video, WiFi & Network, Mobile & Tablets, Antenna Services, and Gaming Devices) delivered by expert technicians. These services are available through subscription support plans (Basic, Pro, Elite) providing ongoing coverage, or one-time services (Ad Hoc, No Lock-in, Onsite) for discrete needs. The company has been operating since 1992 and serves customers nationally through multiple service centers across Australian cities.

Differentiator

Problem solved

Functional benefit

Products and services

• Computer Support
• Smart Home Services
• TV Setup & Relocation Services
• Audio & Video Services
• WiFi & Network Services
• Mobile & Tablets Services

Quantifiable outcome

• 100,000+ satisfied customers served
• +2 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Geeks2U: Australian on-site computer repair and tech support service owned by Telstra. Closest direct competitor in geography, offering (residential and SMB on-site IT support), and business model (subscription + ad hoc technician dispatch).
• uBreakiFix: North American chain focused on consumer electronics repair (phones, tablets, computers, game consoles). Comparable service categories (gaming, computer, mobile repair) and physical retail/service centre footprint.
• Geek Squad: Best Buy's US-based tech support and installation service arm. Closest international analog to QuickTech's model — in-home and remote tech support, subscription-style membership plans, multi-category services (computer, smart home, networking).
• Puls: US on-demand technician dispatch platform specializing in smart home, networking, and consumer electronics setup/repair. Comparable target customer (residential + SMB), service mix (device installation and troubleshooting), and technician-network model.
• HelloTech: US on-demand in-home and remote tech support platform serving residential and SMB customers. Comparable business model (subscription + per-visit pricing), service categories (smart home, WiFi, computer repair), and customer experience.
• Office Depot Tech Services: Tech support, repair, and setup services offered inside Office Depot retail locations across the US. Comparable service mix (computer repair, device setup, networking) and small business + residential customer base.

Broad incumbents

• Asurion: US-based incumbent in device protection, repair, and tech support, including its Total Tech subscription offering. Overlaps with QuickTech via in-home tech support, device repair, and subscription plans, but operates at much larger scale globally.
• Telstra: Australia's largest telco, which owns Geeks2U and offers in-home tech support to its broadband and mobile customers. Both competitor and potential channel partner for QuickTech's Optus relationship.
• Optus: Australian telco operating the Optus Premium Home Support program, which customer reviews indicate is serviced by QuickTech. Both a major channel partner and a competitor risk if it in-sources or expands its own Geeks2U-style capability.

Others

• SquareTrade: Device protection plan provider (owned by Allstate) covering smartphones, tablets, laptops, and other electronics. Adjacent rather than directly competitive — its protection plans drive repair demand that flows to providers like QuickTech.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/QuicktechA

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about QuickTech