GuestReview

What GuestReview does

GuestReview is a private, for-profit company founded in 2012 and headquartered in Berlin, Germany. According to firmographic records, the company is positioned in the online survey, reviews, and guestbook space — a category that historically encompasses customer feedback collection, review management, and digital guestbook solutions for hospitality or service-oriented businesses.

However, the company's public web property at guest-review.com currently serves only the default Apache HTTP Server Version 2.4 documentation page on a Debian system, with no product information, company description, pricing, technology disclosure, or business offerings visible. The aggregated source material explicitly notes that the domain contains only default web server documentation rather than active company content, indicating an inactive or unmaintained web presence, a possible lapse in operations, or a complete gap in publicly available operational information.

No verified information is available regarding GuestReview's actual products, proprietary technology, pricing model, customer base, revenue, funding history, headcount, management team, partnerships, certifications, or geographic markets. As a result, a substantive operational, technical, or commercial picture of the company cannot be constructed from the input data beyond the baseline firmographic facts cited above.

Name

GuestReview

Website

https://guest-review.com

Company type

Private

Founded year

2012

Short description

GuestReview is a Berlin-based private company founded in 2012, described in firmographic records as providing online survey, reviews, and guestbook services. No operational, product, financial, or customer data is verifiable from the available sources.

Ownership category

akta.pro rank

Product category

Guest Experience and Review Management Software

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Reputation Management & Guest Feedback (THALACAK)

akta.pro secondary industry

Guest Experience & Concierge Services (THAMAKAJ)

Keywords

• Guest review software
• Online survey platform
• Guest feedback management
• Review collection tool
• Digital guestbook

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel

Core offering

GuestReview provides an online survey, reviews, and guestbook platform enabling businesses to collect structured feedback from guests. The offering is positioned for digital guest engagement, allowing hosts and operators to gather, manage, and display guest reviews and survey responses through an online tool.

Differentiator

Problem solved

Functional benefit

Products and services

• GuestReview Online Survey & Reviews Platform Online survey, reviews, and digital guestbook product that allows hospitality operators to collect, manage, and display guest feedback and reviews through a single web-based tool.

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Direct peers

• Customer Alliance: Customer Alliance is a Berlin-based hospitality reputation management and guest survey company serving hotels across Europe. Geographically and functionally aligned with GuestReview, both target European lodging operators with review aggregation and survey tools.
• Revinate: Revinate provides guest feedback surveys, reputation management, and direct booking tools for hotels and vacation rentals. It competes directly with GuestReview in the online guest survey and review collection workflow that GuestReview self-describes.
• BirdEye: BirdEye is a customer experience and review management platform that captures feedback through surveys and publishes reviews across multiple sites. While broader than hospitality, its survey-and-review workflow is comparable to GuestReview's stated offering.
• ReviewPro: ReviewPro (part of Shiji Group) is a guest intelligence and reputation management suite used by hotels to manage online reviews and post-stay surveys. It is a direct competitor in the hospitality guest feedback category where GuestReview operates.
• TrustYou: TrustYou is a hospitality reputation management and guest feedback platform that collects, analyzes, and distributes guest surveys and reviews for hotels. It directly overlaps with GuestReview's described focus on online surveys, reviews, and guestbook functionality for lodging providers.

Broad incumbents

• Shiji Group: Shiji Group is a global hospitality technology provider spanning PMS, POS, and guest experience (including ReviewPro). It is a broad incumbent that offers overlapping guest feedback functionality as part of a much larger hospitality software portfolio.
• Mews: Mews is a cloud-based PMS and hospitality operations platform that includes guest communication and feedback features within a broader property management suite. It serves as a broad incumbent that bundles guest survey-adjacent capabilities into a wider hospitality software offering.

Emerging players

• Hotel-Specific Survey Providers: Specialty hotel-survey tools (e.g., Medallia, Qualtrics hospitality, Lighthouse) offer guest feedback collection as part of broader experience management or revenue platforms. They represent emerging or niche competitors targeting the same guest survey use case with varying degrees of vertical specificity.

Market position

Strengths3 records

Weaknesses4 records

Key risks5 records

Key highlights3 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GuestReview