What Centacare Brisbane does

Centacare Brisbane is the social services arm of the Catholic Archdiocese of Brisbane, a nonprofit organization founded in 1958 and headquartered in Brisbane, Australia. The organization delivers a multi-disciplinary portfolio of human services across South East Queensland (from Hervey Bay to the NSW border), structured around five service pillars: Aged Care (Support at Home, Clinical Support, Everyday Living funded through Australian Government aged care schemes plus Home Assist Secure), Community and Pastoral Care (hospital and prison chaplaincy, QCSS, homelessness and housing support, Post Release Service, School Savvy), Disability Care (through the wholly-owned Xavier sub-brand operating under NDIS), Early EdCare (132+ long day care, kindergarten, and outside school hours care centers under the Catholic Early EdCare sub-brand), and Family and Relationship Care (counselling, family dispute resolution, domestic and family violence services, sexual assault counselling, and relationship education). The workforce of approximately 2,000 team members is delivered via 10 social and community hubs plus field-based in-home delivery across the region. Technology is limited to standard operational systems; no proprietary technology platforms are identified.

The business model is predominantly government-funded: Australian Government programs (Support at Home/CHSP, NDIS, Veterans' Home Care, Child Care Subsidy) and Queensland Government funding (Home Assist Secure, QCSS, Housing Support) constitute the majority of revenue. The remainder comes from private pay arrangements, child care fees, and donations/endowments through a separate fundraising stream. Customer acquisition is hybrid: clients enter primarily through government assessment systems (My Aged Care, NDIS), supplemented by community referrals and direct enquiry through a central contact centre (1300 236 822). The organization is governed by a Centacare Council chaired by an experienced NED, with executive leadership including a CEO (Stuart Rodney) and CFO (Soham Sen). No proprietary technology, patents, or AI capabilities are disclosed; the competitive position rests on regulatory accreditation, brand trust, integrated service delivery, and the Archdiocese's institutional network.

Name

Centacare Brisbane

Legal name

Centacare Brisbane

Website

https://centacare.com

Company type

Private

Founded year

1958

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Centacare Brisbane is a Catholic nonprofit social services organization delivering aged care, disability, early childhood education, family support, and pastoral care across South East Queensland under the Archdiocese of Brisbane.

Ownership category

akta.pro rank

Product category

Community and Social Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161), Child Care Services (624410)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Child Day Care Services (8351)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Companion Care & Social Support (non-clinical) (HLADAGAB), Social Adult Day Care (Non-Medical Senior Day Programs) (HLADAIAB), Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB), Post-Diagnosis Transition & Hospital-to-Home Dementia Support (HSABAEAL)

Keywords

• Aged care services
• Disability support services
• Early childhood education
• Family counselling services
• Community pastoral care

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government-funded aged care services: Centacare receives government funding through Support at Home (formerly Home Care Packages), Commonwealth Home Support Program (CHSP), Veterans' Home Care, and Home Assist Secure to provide aged care services to eligible clients.
2. NDIS-funded disability services: Disability services under the Xavier brand are funded through the National Disability Insurance Scheme (NDIS) for eligible participants.
3. Early education and care fees: Catholic Early EdCare operates more than 132 early education and care services funded through child care subsidies and private fee-paying arrangements.
4. Private pay services: Services available to clients who are not eligible for government funding or are awaiting government-funded services to become available, paid privately.
5. Donations and fundraising: Donations from individuals, regular giving programs, bequests, and endowment funds support areas of need not covered by government funding.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Centacare Brisbane delivers community and social services across South East Queensland, operating aged care (Home Care Packages, Commonwealth Home Support Programme, Veterans' Home Care, clinical support, everyday living services), disability services through Xavier, early childhood education (long day care, kindergarten, outside school hours care) under Catholic Early EdCare, family and relationship services (counselling, family dispute resolution, domestic and family violence support, sexual assault counselling), and community and pastoral care (chaplaincy, hospital and prison pastoral care, community support, accommodation and homelessness services). Services are delivered to individuals, families and communities across South East Queensland.

Product overview

Centacare Brisbane is a multi-service Catholic social services organization operating as the social services arm of the Catholic Archdiocese of Brisbane. The organization provides a comprehensive portfolio of care services through distinct programs and sub-brands. Core services include: Aged Care Services (encompassing Support at Home, Clinical Support, and Everyday Living under government funding schemes like Home Assist Secure, CHSP, and Veterans' Home Care); Community and Pastoral Care (Hospital Pastoral Care, Prison Chaplaincy, Community Support and Education including QCSS, Homeless Accommodation, Housing Support, Post Release Service, and School Savvy); Disability Care (operated through the Xavier sub-brand offering specialist supports for children with complex disability); Early Education and Care (operated through the Catholic Early EdCare sub-brand with 132+ services including long day care, kindergarten, and outside school hours care); and Family and Relationship Care (including domestic and family violence services, counselling, family dispute resolution, and marriage education). The organization serves South East Queensland from Hervey Bay to the NSW border.

Differentiator

Problem solved

Functional benefit

Brands

• Catholic Early EdCare: Operates more than 132 early education and care services across South East Queensland, providing long day care, kindergarten, and outside school hours care services.
• Xavier

Products and services

• Aged Care Services Home-based aged care for older adults in South East Queensland, including personal care, domestic assistance, transport, social support, clinical care, allied health and everyday living services, accessed via Home Care Packages, the Commonwealth Home Support Programme (CHSP) and Veterans' Home Care.
• Xavier Disability Services Disability support and clinical services for people living with disability and their families in South East Queensland, including supports delivered under NDIS plans and other disability programs.
• Catholic Early EdCare Early childhood education and care services for children aged from birth through primary school under the Catholic Early EdCare brand, including Long Day Care, a kindergarten program and Outside School Hours Care (before- and after-school care and vacation care).
• Family and Relationship Care Counselling, mediation and education services for individuals, couples and families experiencing relationship difficulties, separation, domestic and family violence, or sexual assault. Includes Family and Individual Counselling, Family Dispute Resolution, Supporting Children After Separation, Sexual Assault Counselling, and Marriage and Relationships Education.
• Community and Pastoral Care Pastoral and community support services for Catholic parishioners, hospital patients, prison inmates, and people experiencing homelessness or hardship across South East Queensland. Includes chaplaincy and pastoral care, hospital pastoral care, prison chaplaincy, community support and education, the Queensland Community Support Service (QCSS), Homeless Accommodation Service, Housing Support Service and Post Release Service.

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Australian GovernmentcoreOthersPrimary government funding partner providing essential funding for aged care services (Support at Home, Commonwealth Home Support Program), disability services (NDIS), and other community support programs.
• Queensland GovernmentcoreOthersGovernment partner providing funding for services including Home Assist Secure for Queensland seniors, housing support programs, and partnership in delivering community services.
• Brisbane Catholic EducationcoreStrategic or Co-development PartnerPartnership with Brisbane Catholic Education to provide early childhood education services in Catholic schools and parishes. Catholic Early EdCare operates in connection with local schools and parishes.
• Maryborough Neighbourhood CentreminorGTM or Marketing PartnerCommunity partner supporting School Savvy initiative by collecting donations of school supplies for local families.
• LifelineminorGTM or Marketing PartnerCommunity partner collecting pre-loved school uniforms for School Savvy initiative.
• Bunnings WarehouseminorGTM or Marketing PartnerCommunity supporter of School Savvy initiative.
• Maryborough Central State SchoolminorOthersSchool providing venue for School Savvy pop-up shop at Maryborough Central State School Hall.

Scale indicators6 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Mission Australia: Mission Australia is a national nonprofit providing family, homelessness, community housing, and mental health services — comparable to Centacare's community and pastoral care streams.
• Life Without Barriers: Life Without Barriers is one of Australia's largest nonprofits providing disability, child protection, aged care, and mental health services — overlapping directly with Centacare's disability (Xavier) and community services offerings, though operating nationally.
• Anglicare Southern Queensland: Anglicare Southern Queensland is a faith-based nonprofit providing community services, aged care, family support, and early education across South East Queensland — overlapping directly with Centacare's service lines and catchments.
• Uniting (formerly UnitingCare Queensland): Uniting Queensland is a large faith-based (Uniting Church) nonprofit delivering aged care, disability, family services, early learning and community support across Queensland — directly comparable to Centacare in mission, service breadth, and geography.
• St Vincent de Paul Society Queensland: Vinnies Queensland delivers community support, housing, and family services from a Catholic foundation, mirroring Centacare's faith-based model and several service lines, particularly community and pastoral care.
• Wesley Mission Queensland: Wesley Mission Queensland delivers community, aged care, disability, and family services from a faith-based (Methodist) foundation across South East Queensland — a closely comparable multi-service nonprofit peer.
• Churches of Christ Care Queensland: Churches of Christ Care Queensland operates aged care, retirement living, childcare, and community services — a multi-service faith-based nonprofit closely comparable to Centacare's diversified portfolio.
• Baptist Care Queensland: Baptist Care Queensland delivers foster care, family support, homelessness, and community services across Queensland; a comparable faith-based nonprofit social services peer in the same geographic market.

Regional players

• RSL LifeCare: RSL LifeCare is a large aged care and retirement living provider primarily in NSW — comparable to Centacare's aged care services in operating model and veterans' programmes, but operating in a different state.

Broad incumbents

• APM (Australian Personnel Management): APM is one of Australia's largest allied health and disability services providers, including NDIS plan management — a broad incumbent in disability/NDIS where Centacare's Xavier brand competes, though APM is for-profit and much larger.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/centacarebris
• Facebookfacebook.com/centacare
• LinkedInlinkedin.com/company/centacare-brisbane

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Centacare Brisbane