FIBERX
FiberX is a privately held Puerto Rico fiber optic ISP providing residential broadband, SMB internet, enterprise dedicated connectivity, MPLS, cloud direct-connect, colocation, and fixed wireless services to homes, businesses, and carriers across the island.
- Company typePrivate
- Founded2016
- HeadquartersGuaynabo, Puerto Rico
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What FIBERX does
FiberX (FiberX LLC) is a Puerto Rico-based, privately held fiber optic telecommunications operator that delivers broadband, voice, and enterprise connectivity services to residential, small-business, enterprise, and wholesale/carrier customers on the island. The company was incorporated with a 2016 founding date but traces data center operations back to 2006; it is headquartered in Guaynabo with a warehouse in Caguas. Its network combines an owned fiber plant with a fixed-wireless layer (200+ antennas) operated under a master wholesale partnership with OSNET Wireless, plus submarine-cable backhaul to the US mainland via NAP of the Americas (Miami) and Cologix (Jacksonville), enabling MPLS/VPLS, DWDM wavelengths up to 100 Gbps, dedicated symmetric internet access up to 5 Gbps, dark fiber, and carrier-grade interconnection at its hardened 2,000 sq ft Guaynabo colocation data center (60 cabinets, 99.9997% average uptime, 100% uptime SLA, N+1 power and cooling, biometric security).
FiberX monetizes its infrastructure through a portfolio of subscription-based services segmented across three go-to-market motions: a direct-to-consumer website and phone channel for residential HomeX internet ($49.95-$89.95/month) and HomeX VoIP ($9.95-$24.95/month), an SMB channel for BusinessX ($99.95-$224.95/month) and BusinessXGS XGS-PON plans ($274.95-$299.95/month) bundled with POS and WiFi-zone features, and an enterprise field-sales channel delivering DIA, MPLS, Cloud Connect / Xpress Route to AWS/Azure/GCP/Oracle/IBM, wholesale VoIP termination, colocation, dark fiber, DWDM wavelengths, fixed wireless, and Fortinet/Juniper/Cisco managed services. Customers commit via 1- to 3-year contracts with activation-fee step-downs, and the business is profitable-margin engineering rather than venture-funded growth, with no institutional investors, subsidiaries, M&A, or product launches outside its core telecom stack disclosed.
FIBERX firmographics
Firmographics- Name
- FIBERX
- Legal name
- FiberX LLC
- Website
- https://gofiberx.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- FiberX is a privately held Puerto Rico fiber optic ISP providing residential broadband, SMB internet, enterprise dedicated connectivity, MPLS, cloud direct-connect, colocation, and fixed wireless services to homes, businesses, and carriers across the island.
- Ownership category
- akta.pro rank
FIBERX industry classification
Industry- Product category
- Telecommunications Services
- NAICS
- Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111)
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)
- akta.pro secondary industry
- Fiber-to-the-Home (FTTH) Operators (HDAIACAB)
Keywords
Where FIBERX is headquartered
LocationHeadquarters
- HQ city
- Guaynabo
- HQ country
- Puerto Rico
- HQ region
- Latin America
Offices3 records
Markets served
FIBERX business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Infrastructure, Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain
Revenue model
- Residential Internet (HomeX): Subscription-based residential fiber internet service with monthly recurring fees, available in three speed tiers (100/250/1000 Mbps). Activation fees apply based on contract term (1-3 years). Revenue is recurring monthly from residential subscribers.
- Business Internet (BusinessX / BusinessXGS): Subscription-based business broadband with multiple speed tiers (100 to 4000 Mbps). Includes additional features such as electronic payment processing, point-of-sale, and WiFi zone support. Activation fees and site review charges apply.
- Enterprise Dedicated Internet Access (DIA): Dedicated internet access for enterprise with guaranteed symmetric bandwidth (100 Mbps to 5 Gbps), managed security services using Fortigate ATP, and professional installation with site review charges.
- VoIP Services: Voice over IP telephony services for residential and business customers, including SIP trunking, call center solutions, and virtual PBX. Offered as add-on to internet service requiring FiberX internet connection.
- Colocation Services: Data center colocation services including quarter, half, and full cabinet racks, private cages, and remote office space. Also includes remote hands assistance and interconnection to multiple carriers and cloud providers (AWS, Azure, Google, Oracle via Equinix).
- Managed Services: Network and security managed services including 24/7 monitoring, device management, configuration backup, and managed firewall services using Fortinet, Juniper, and Cisco platforms.
- Wholesale VoIP Termination: A-Z SIP termination services to landline and mobile destinations worldwide for call centers, offered as wholesale short-duration and dialer termination (CC VoIP routes).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | HomeX Fiber Launch 100/100 Mbps |
| Subscription | Monthly | HomeX Fiber Stellar 250/250 Mbps |
| Subscription | Monthly | HomeX Fiber Supergiga 1000/1000 Mbps |
| Subscription | Monthly | HomeX VoIP Launch 1000 minutes |
| Subscription | Monthly | HomeX VoIP Stellar All PR |
| Subscription | Monthly | HomeX VoIP Supernova All PR & EU |
| Subscription | Monthly | BusinessX Launch 100/50 Mbps |
| Subscription | Monthly | BusinessX Stellar 250/100 Mbps |
| Subscription | Monthly | BusinessX Universe 500/100 Mbps |
| Subscription | Monthly | BusinessX Supergiga 1000/250 Mbps |
| Subscription | Monthly | BusinessXGS Fast 2000/1000 Mbps (XGS-PON) |
| Subscription | Monthly | BusinessXGS Beyond 4000/2000 Mbps (XGS-PON) |
| Subscription | Monthly | DIA Fiber Launch 100/100 Mbps |
| Subscription | Monthly | DIA Fiber Stellar 250/250 Mbps |
| Subscription | Monthly | DIA Fiber Galaxy 500/500 Mbps |
| Subscription | Monthly | DIA Fiber Supergiga 1/1 Gbps |
| Subscription | Monthly | DIA Fiber Doublegiga 2/2 Gbps |
| Subscription | Monthly | DIA Fiber Gigavip 5/5 Gbps |
| Subscription | Monthly | VoIP Business Universe |
| Subscription | Monthly | VoIP Business Supernova |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
FIBERX product offering
Product offeringCore offering
FIBERX provides fiber optic broadband internet, VoIP telephony, data center colocation, and managed network services to residential, business, and enterprise customers across Puerto Rico. The company operates its own fiber and fixed wireless network infrastructure delivering symmetrical speeds up to 1 Gbps for residential and up to 5 Gbps for enterprise, along with MPLS transport, dark fiber, DWDM wavelength services, and direct cloud connectivity to major hyperscalers.
Product overview
FiberX is a Puerto Rico-based fiber optic operator offering a comprehensive telecommunications portfolio organized across three customer segments: Residential (HomeX Internet and HomeX Telephony VoIP), Business (Business X, Business XGS, and VoIP Business Telephony), and Enterprise (Dedicated Internet Access, MPLS Transport, Cloud Services, Colocation, Dark Fiber, Xpress Route, Wavelengths, Wireless, and Managed Services). The portfolio spans from consumer broadband and VoIP to enterprise-grade dedicated connectivity, cloud infrastructure, data center colocation, and managed network/security services, with key differentiators including symmetrical fiber speeds up to 4 Gbps, private cloud direct connects to major hyperscalers, carrier-neutral colocation, and integrated security services using Fortinet technology.
Differentiator
Problem solved
Functional benefit
Brands
- HomeX: Residential fiber internet service with speeds up to 1 Gbps and VoIP telephony
- BusinessX
- BusinessXGS
Products and services
- HomeX Internet Residential fiber optic internet service offering symmetrical speeds up to 1 Gbps with unlimited consumption, no credit verification, and contract options ranging from 1-3 years. Targets individual households and families seeking high-speed broadband with WiFi router included.
- HomeX Telephony Residential VoIP telephony service allowing users to make and receive calls via smartphone, tablet, or computer, with number portability and cloud-based call management. Requires FiberX internet connection.
- BusinessX Internet Business fiber internet with speeds up to 1 Gbps including electronic payment point-of-sale options, WiFi zone configuration, and VoIP telephony integration for local business operations.
- BusinessXGS Internet Premium business fiber internet using XGS-PON technology delivering symmetrical speeds up to 4 Gbps with POS integration and high-speed WiFi zones for demanding business operations.
- Business VoIP Telephony Enterprise-grade VoIP solution with 3CX PBX featuring call center management, IVR virtual operator, call recording, web conferencing, and live chat capabilities for SMBs and enterprises.
- Wholesale VoIP Termination A-Z SIP termination service for wholesale and enterprise call centers, offering unlimited concurrent VoIP calls to landline and mobile destinations worldwide with AT&T MPLS-backed quality.
- Dedicated Internet Access (DIA) Enterprise-grade dedicated internet access with symmetrical speeds from 100 Mbps to 5 Gbps, backed by SLA guarantees and bundled with Fortinet managed security services.
- MPLS Transport Private IP network service using MPLS technology enabling secure communication between geographically dispersed locations across Puerto Rico, USA, and internationally with Class of Service prioritization and end-to-end SLA.
- Cloud Services IaaS cloud solutions including hybrid cloud, on-demand servers, storage, and databases with 24/7 certified support and scalable infrastructure powered by HP Green Lakes.
- Colocation Services Data center hosting at the Guaynabo facility (2,000 sq ft, up to 60 cabinets) with biometric security, redundant cooling/power, carrier-neutral connectivity, and direct access to Equinix Cloud Exchange Fabric.
- Dark Fiber Dedicated unlit fiber infrastructure giving customers full network control with unlimited bandwidth in point-to-point or point-to-multipoint configurations for carriers and large enterprises.
- Xpress Route (Cloud Connect) Cloud direct connect service providing private, low-latency connectivity to Amazon Web Services, Microsoft Azure, Google Cloud, Oracle Cloud, and IBM Cloud via submarine cable infrastructure, bypassing the public internet.
- Wavelength Services (DWDM) High-capacity data transport over illuminated fiber using DWDM technology, offering speeds from 10 to 100 Gbps with single, protected, or dual-link redundancy options for carriers and wholesale customers.
- Wireless Services Fixed wireless solutions using microwave technology with 200+ antenna sites across Puerto Rico for data transport, internet, backup services, and cloud connectivity, providing redundancy beyond the fiber footprint.
- Managed Services Network and security management services including 24/7 monitoring, device management for Cisco/Juniper/Fortinet platforms, Fortinet ATP security bundles, configuration backup, and managed firewall services delivered in cloud or on-premise models.
Quantifiable outcome
- 99.9997% average data center uptime, with 100% uptime SLA guarantee for colocation services
- +1 more outcomes
Companies that use FIBERX
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles2 records
FIBERX technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature7 records
FIBERX partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- OSNET WirelesscoreFiberX operates in a master wholesale partnership with OSNET Wireless in Puerto Rico to deliver fixed wireless solutions for data transport, internet services, backup services, and cloud transport across the island. This partnership provides a combined redundant and state-of-the-art wireless solution complementing FiberX's fiber network.
- Equinix Cloud Exchange FabriccoreFiberX offers colocation customers direct access to AWS, Azure, Google, Oracle, and other major public clouds through Equinix Cloud Exchange Fabric, enabling private and dedicated cloud connectivity that bypasses the public internet.
- AT&TminorFiberX has an AT&T placement service at its data center and leverages AT&T's MPLS network for call quality on VoIP services. AT&T has a long regional presence across Latin America and the Caribbean providing high-quality network solutions.
- NAP of the Americas (Miami MI1)coreFiberX provides colocation services at the NAP of the Americas in Miami MI1, a strategic interconnection point that connects the United States and Latin America, enabling international connectivity for enterprise customers.
- Amazon Web Services (AWS)coreFiberX Cloud Connect (Xpress Route) provides direct private connectivity to AWS, enabling enterprises to connect their infrastructure to AWS with higher security, reliability, and lower latency.
- Microsoft AzurecoreFiberX Cloud Connect provides direct private connectivity to Microsoft Azure, bypassing public internet for improved performance and security for enterprise cloud workloads.
- Google CloudcoreFiberX Cloud Connect provides direct private connectivity to Google Cloud, enabling enterprise customers to access Google Cloud services with improved latency and security.
- Oracle CloudcoreFiberX Cloud Connect provides direct private connectivity to Oracle Cloud, enabling enterprise customers to access Oracle Cloud services with predictable latency and dedicated bandwidth.
- IBM CloudcoreFiberX Cloud Connect provides direct private connectivity to IBM Cloud, enabling enterprise customers to access IBM Cloud services with improved security and reliability.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
FIBERX competitors and assessment
Company assessmentDirect peers
- Critical Hub Networks: Puerto Rico carrier-neutral data center and fiber operator offering colocation, internet exchange, and connectivity services. Comparable to FiberX's colocation and carrier-wholesale business in the same geography.
- OSNET Wireless: Puerto Rico fixed wireless operator and FiberX's wholesale partner. Comparable technology (microwave fixed wireless) and island-wide coverage; partially overlaps with FiberX's wireless service line.
- Neptuno Networks: Puerto Rico fiber ISP providing residential and enterprise connectivity across the island. Directly comparable to FiberX in service portfolio, target customer segments, and island geographic focus.
- Aeronet Wireless: Puerto Rico-based business-grade fixed wireless and fiber ISP serving SMB and enterprise customers. Closely comparable to FiberX in target market, technology mix (wireless + fiber), and Caribbean geographic focus.
- Claro Puerto Rico: Subsidiary of América Móvil providing mobile, fixed-line, broadband, and pay-TV across Puerto Rico. Competes with FiberX in residential broadband and enterprise connectivity, and is significantly larger and better-capitalized.
- WorldNet Telecommunications: Puerto Rico-based telecommunications provider offering fiber, hosted PBX, and managed services. Competes with FiberX across SMB voice/data and enterprise connectivity on the island.
- Liberty Communications of Puerto Rico: Largest cable broadband and pay-TV provider in Puerto Rico, offering residential and business internet, cable TV, and telephony. Direct competitor to FiberX across residential and SMB segments on the same island.
Broad incumbents
- Zayo Group: Large-scale dark fiber, wavelength, and enterprise connectivity provider. Comparable to FiberX's enterprise dark fiber and wavelengths services as a benchmark for scale and pricing in those product lines.
- AT&T: Global telecom incumbent with MPLS, DIA, and wholesale services that FiberX partners with (AT&T placement at FiberX data center). Overlaps with FiberX's enterprise DIA/MPLS offerings but at vastly larger scale and broader geographic footprint.
- Lumen Technologies: Major US/global enterprise fiber, wavelength, and managed services carrier. Comparable to FiberX's DIA, wavelength (DWDM), and MPLS product set for enterprise and wholesale customers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
FIBERX social profiles
Digital presenceFIBERX financial estimates
Financial estimateRevenue estimate
Valuation estimate
FIBERX leadership team
Management profileNumber of profiles
FIBERX funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FIBERX M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FIBERX
What does FIBERX do?
FIBERX provides fiber optic broadband internet, VoIP telephony, data center colocation, and managed network services to residential, business, and enterprise customers across Puerto Rico. The company operates its own fiber and fixed wireless network infrastructure delivering symmetrical speeds up to 1 Gbps for residential and up to 5 Gbps for enterprise, along with MPLS transport, dark fiber, DWDM wavelength services, and direct cloud connectivity to major hyperscalers.
Is FIBERX a public or private company?
FIBERX is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was FIBERX founded?
FIBERX was founded in 2016. It employs 11 to 50 people.
Where is FIBERX based?
FIBERX is headquartered in Guaynabo, Puerto Rico, in the Latin America region.
How does FIBERX make money?
Seven revenue lines are on record. Residential Internet (HomeX) is the primary driver. The others are business Internet (BusinessX / BusinessXGS), enterprise Dedicated Internet Access (DIA), voIP Services, colocation Services, managed Services and wholesale VoIP Termination.
Who are FIBERX's main competitors?
Direct peers on record are Critical Hub Networks, OSNET Wireless, Neptuno Networks, Aeronet Wireless, Claro Puerto Rico, WorldNet Telecommunications and Liberty Communications of Puerto Rico. Broad incumbents are Zayo Group, AT&T and Lumen Technologies.
Does FIBERX have an API?
No public API is recorded for FIBERX.
What industry is FIBERX in?
FIBERX's product category is Telecommunications Services. Its primary akta.pro industry code is HDAIADAE, Fiber ISPs (FTTH/FTTP Retail Providers), with a secondary code of HDAIACAB, Fiber-to-the-Home (FTTH) Operators. Its NAICS code is 51711 and its SIC code is 4813.