HAPI
Hapi is a hospitality data connectivity platform that provides real-time data streaming and integration across hotel systems and property management systems. Serving over 15,000 hotels globally and 100+ technology partners, it connects enterprise hotel brands and hospitality tech vendors through a unified, normalized data layer.
- Company typePrivate
- Founded2017
- HeadquartersOrlando, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What HAPI does
Hapi (legal entity: Data Travel, LLC) is a hospitality data connectivity company founded in 2017 and headquartered in Orlando, USA. Its Hapi Cloud platform connects fragmented hotel technology ecosystems — including property management systems (PMS), guest-facing applications, CRM, revenue management, and back-office tools — into a single real-time data layer. The platform is delivered as a modular suite: Hapi Data Streams provides real-time event streaming for personalized guest touchpoints; Hapi Finders offers on-demand guest data retrieval (including the recently launched Folio Finder for billing and invoice data); Hapi Guest CRM unifies enterprise-scale guest profiles across all systems; Hapi Data Services delivers normalized, ready-to-use data; and a Services module handles bespoke connectivity challenges. Underlying the product is a proprietary normalization layer that standardizes data across 100+ integration partners including Oracle Hospitality, Mews, SynXis, Shiji, Infor, Agilysys, Maestro, Salesforce, AWS, and Revinate.
Hapi serves two primary customer segments: hotel brands and hospitality technology providers. Named enterprise customers include IHG Hotels & Resorts (3,600+ properties supported for contactless checkout), Wyndham Hotels & Resorts, Sonesta International Hotels, Hyatt, HotelKey, Nemacolin, Langham, Red Lion, Margaritaville, Crystalbrook Collection, and Great Wolf Resorts (across 16 different PMSs). The platform is reported to serve more than 15,000 hotels globally across the Americas, EMEA, and APAC markets.
The company operates an enterprise field-sales GTM motion targeting large hotel brands alongside an API-first, self-service developer channel for technology partners through its developer portal at developers.hapicloud.io. Revenue is generated through recurring subscription pricing tied to property counts and integration scope, though specific pricing is not publicly disclosed. Hapi holds PCI DSS and SOC 2 (Non-CPA) certifications and in early 2026 transitioned leadership, appointing Jeff Bzdawka (ex-Knowland, Hyatt, TravelClick) as CEO while founder Luis Segredo became Chief Strategy Officer, and adding Jaffrey Ali (ex-FranConnect Chief AI Officer) as Chief Product Officer.
HAPI firmographics
Firmographics- Name
- HAPI
- Legal name
- Data Travel, LLC
- Website
- https://hapicloud.io
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Hapi is a hospitality data connectivity platform that provides real-time data streaming and integration across hotel systems and property management systems. Serving over 15,000 hotels globally and 100+ technology partners, it connects enterprise hotel brands and hospitality tech vendors through a unified, normalized data layer.
- Ownership category
- akta.pro rank
HAPI industry classification
Industry- Product category
- Hospitality Data Integration Platform
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Point-of-Sale (POS) & On-Property Commerce (THALACAI)
Keywords
Where HAPI is headquartered
LocationHeadquarters
- HQ city
- Orlando
- HQ country
- United States
- HQ region
- North America
Markets served
HAPI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Data Connectivity Platform Subscription: Revenue derived from providing data connectivity and integration services to hotel brands and technology providers, likely structured as recurring subscription fees based on property count or data volume.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
HAPI product offering
Product offeringCore offering
Hapi operates a cloud-based hospitality data connectivity platform that connects hotel systems and technology partners through standardized APIs. The platform enables real-time data streaming, on-demand guest data access, unified guest profile creation across multiple property management systems, and normalized data delivery for hotels and hospitality technology providers globally.
Product overview
Hapi offers a modular hospitality data connectivity platform called Hapi Cloud, which consists of several integrated products: Hapi Data Streams (real-time event streaming for personalized guest touchpoints), Hapi Finders (on-demand guest data access across multi-PMS environments), Hapi Guest CRM (enterprise guest profile unification), Hapi Data Services (normalized, ready-to-use data), and custom Services for unique connectivity challenges. The platform connects hotel systems and technology partners, serving over 15,000 hotels globally with over 100 integration partners. Recent additions include Folio Finder, an API for retrieving guest billing data across properties and PMSs.
Differentiator
Problem solved
Functional benefit
Brands
- Hapi Data Streams: Real-time event streaming solution for personalized guest touchpoints.
- Hapi Finders
- Hapi Guest CRM
- Hapi Data Services
- Folio Finder
Products and services
- Hapi Cloud Core cloud-based hospitality data connectivity platform that connects hotel systems and technology partners, enabling real-time data streaming and integration across properties and PMS environments for enterprise hotel brands and hospitality technology providers.
- Hapi Data Streams Real-time event streaming product that delivers personalized guest touchpoints at the right moment by streaming guest and operational data events as they occur across hotel systems. Targeted at hotel brands seeking real-time personalization.
- Hapi Finders On-demand guest data access product family that enables hotel brands and technology providers to search and retrieve guest information across multiple properties and PMS systems regardless of underlying tech stack.
- Folio Finder API product within the Hapi Finders family that enables hotel brands and technology providers to search and retrieve guest folios and invoice details across multiple properties and PMSs in real time, addressing fragmented billing data challenges in expanding hotel portfolios.
- Hapi Guest CRM Enterprise guest profile unification product that synchronizes guest data across all systems in real time, providing unified guest profiles for personalized marketing, loyalty programs, and revenue optimization at scale.
- Hapi Data Services Normalized, ready-to-use data service that transforms raw hotel data from multiple PMS sources into standardized formats for direct use or delivery to customer data solutions.
- Custom Connectivity Services Custom connectivity service for unique integration challenges that fall outside Hapi's standard product offerings, providing bespoke data connectivity solutions as a partner engagement.
Quantifiable outcome
- Enabled contactless checkout experience across 3,600+ IHG hotels
- +2 more outcomes
Companies that use HAPI
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles2 records
HAPI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability3 records
Feature5 records
HAPI partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core.
- ActablcoreLaunched The Future of Hotel Data Survey 2026, an industry-wide research initiative to understand how hotel organizations use data, identify operational challenges, and assess AI readiness across the hospitality sector. The survey will inform the 2026 edition of The Future of Hotel Data report.
- RevinatecoreJoint research partnership producing the Future of Hotel Data Report. The 2025 report revealed that nearly 50% of hoteliers face challenges accessing critical data due to disconnected systems and poor data quality, which limits revenue growth and personalization. The partnership demonstrates Hapi's thought leadership positioning in hospitality data connectivity.
- Oracle HospitalitycoreIntegration partnership providing connectivity between Oracle's hospitality technology solutions and Hapi's data platform. Oracle is listed prominently among Hapi's 100+ integration partners on the Connections page.
- SalesforcecoreListed integration partner with active presence on Salesforce AppExchange. Hapi enables hotel data to flow into Salesforce CRM for guest relationship management and marketing automation.
- Amazon Web Services (AWS)coreAWS Partner Network member providing cloud infrastructure foundation for Hapi's data connectivity platform. Listed among technology integrations demonstrating cloud-native architecture.
- MewscoreIntegration partner providing connectivity between Mews cloud PMS and Hapi's data platform, enabling hotels using Mews to access unified guest data.
- SynXis (Sabre)coreIntegration partnership connecting SynXis property management solutions with Hapi's data platform, enabling seamless data flow for hotel operations.
- ShijicoreIntegration partner connecting Shiji's hospitality technology solutions with Hapi's data connectivity platform for unified hotel operations data.
- InforcoreIntegration partner providing connectivity between Infor HMS hospitality management solutions and Hapi's data platform.
- AgilysyscoreIntegration partner connecting Agilysys hospitality solutions with Hapi's data platform for enhanced operational data access.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
HAPI competitors and assessment
Company assessmentDirect peers
- Cloudbeds: Cloudbeds is a hospitality management platform offering PMS, channel manager, and booking engine with an open API ecosystem serving independent and group hotels. It is comparable as a competing hospitality connectivity and data platform targeting the same mid-market and enterprise hotel segments.
- Mews: Mews is a cloud-native PMS with a strong API marketplace for hospitality integrations. It is comparable to Hapi both as a PMS partner and as a potential competitor building its own developer ecosystem for hotel data connectivity.
- Cendyn: Cendyn is a hospitality CRM, marketing, and data platform serving hotels and resorts globally, including through its acquisition of Knowland. It is comparable as an enterprise hospitality data and guest engagement platform competing for similar hotel-brand wallet share.
- Revinate: Revinate is a guest data and marketing platform for hotels, focused on guest profiles, communication, and direct booking. It is comparable as both a Hapi integration partner and a competing platform leveraging similar hotel data to deliver guest intelligence and CRM outcomes.
- ALICE by Actabl: ALICE is a hotel operations platform covering guest requests, ticketing, and staff coordination across hotel departments. It is comparable as a hospitality tech platform relying on PMS integrations and competing for the same operational data layer at hotels.
- Shiji: Shiji is a global hospitality technology platform providing PMS, POS, and integration infrastructure for hotels. It is comparable to Hapi as both a PMS vendor and an integration provider competing for the same enterprise hotel connectivity layer.
- Actabl: Actabl provides hotel business intelligence, benchmarking, and labor management solutions built on top of hospitality data. It is comparable as a co-research partner of Hapi and as an adjacent hospitality data platform relying on similar PMS integrations.
Broad incumbents
- Salesforce Hospitality Cloud: Salesforce provides the underlying CRM layer that Hapi integrates with via AppExchange and is increasingly targeting hospitality verticals. It is comparable as a broad incumbent whose native data and integration capabilities could encroach on Hapi's CRM unification value proposition.
- Oracle Hospitality (OPERA): Oracle OPERA Cloud is the dominant enterprise PMS for large hotel chains and a Hapi integration partner. It is comparable as a broad incumbent whose cloud and integration roadmap could either accelerate or compete with Hapi's connectivity layer.
Emerging players
- Duetto: Duetto is a hotel revenue management and data platform that integrates with PMS systems to drive pricing and forecasting decisions. It is comparable as an emerging data-driven hospitality platform consuming similar PMS integration rails that Hapi provides.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
HAPI social profiles
Digital presenceHAPI compliance and trust
Trust signalCompliance2 records
HAPI financial estimates
Financial estimateRevenue estimate
Valuation estimate
HAPI leadership team
Management profileNumber of profiles
Profiles4 records
HAPI funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HAPI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HAPI
What does HAPI do?
Hapi operates a cloud-based hospitality data connectivity platform that connects hotel systems and technology partners through standardized APIs. The platform enables real-time data streaming, on-demand guest data access, unified guest profile creation across multiple property management systems, and normalized data delivery for hotels and hospitality technology providers globally.
Is HAPI a public or private company?
HAPI is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was HAPI founded?
HAPI was founded in 2017. It employs 51 to 100 people.
Where is HAPI based?
HAPI is headquartered in Orlando, United States, in the North America region.
How does HAPI make money?
One revenue line is on record: data Connectivity Platform Subscription.
Who are HAPI's main competitors?
Direct peers on record are Cloudbeds, Mews, Cendyn, Revinate, ALICE by Actabl, Shiji and Actabl. Broad incumbents are Salesforce Hospitality Cloud and Oracle Hospitality (OPERA). Duetto is listed as an emerging player.
Does HAPI have an API?
Yes. Hapi offers an API-based platform for hospitality data connectivity. The API enables hotel brands and technology providers to search and retrieve guest folios, invoice details, and other guest data across multiple properties and property management systems in real time. APIs include Hapi Finders (for on-demand guest data access), Hapi Data Streams (for real-time event streaming), and general data connectivity endpoints. Developer documentation is at developers.hapicloud.io.
What industry is HAPI in?
HAPI's product category is Hospitality Data Integration Platform. Its primary akta.pro industry code is THALACAI, Point-of-Sale (POS) & On-Property Commerce. Its NAICS code is 518 and its SIC code is 7370.