reclaim

What reclaim does

reclaim operates a premium off-airport luggage management network that picks up travelers' bags from homes, hotels, or other locations and delivers them to the departure airport, with end-to-end tracking and integration with existing airport handling systems rather than counter infrastructure. The service launched at Atlanta Hartsfield-Jackson International Airport in December 2025 through a technology integration with SITA, the aviation IT provider, and the company has stated it is live in two U.S. markets—Atlanta and Miami—with plans to expand to additional U.S. airports throughout 2026.

reclaim generates revenue on a per-transaction basis, advertising a promotional $35 fee for delivery of two pieces of luggage from a traveler's accommodation to the airport, described as a 30% discount off regular pricing that is not publicly disclosed. Distribution is structured as B2B2C: reclaim does not market directly to consumers in volume, but reaches them through partnerships with trusted traveler programs (notably IDEMIA Public Security for TSA PreCheck) and airport operators such as Atlanta Hartsfield-Jackson. Its primary customer persona is TSA PreCheck-eligible frequent travelers seeking to bypass bag-drop queues; a secondary customer is airport operators seeking to manage passenger volume without expanding physical bag-drop capacity.

As of mid-2026, reclaim is a private, venture-stage company reporting 1–10 employees, headquartered in Atlanta, with no disclosed ownership structure, funding history, or revenue figures. The competitive proposition rests on first-to-market integration of identity enrollment (TSA PreCheck) with off-airport logistics and direct embedment in SITA's airport systems.

Name

reclaim

Website

https://helloreclaim.com

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

11–50 employees

Short description

reclaim provides off-airport baggage collection and airport delivery for travelers, partnering with TSA PreCheck/IDEMIA and airport operators like SITA to reduce bag-drop congestion. Service is live in Atlanta and Miami with U.S. expansion planned throughout 2026.

Ownership category

akta.pro rank

Product category

Travel Logistics Services

NAICS

Transit and Ground Passenger Transportation (485)

SIC

Airports, Flying Fields & Airport Terminal Services (4581), Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Baggage Services (Porters, Wrapping, Storage, Lost & Found) (THABALAG)

akta.pro secondary industry

Baggage/Personal Belongings Protection Platforms (THALALAD)

Keywords

• Off-airport luggage delivery
• Baggage collection service
• Travel logistics
• Airport delivery services
• Trusted traveler benefits

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Luggage Delivery Service: Transaction-based off-airport luggage pickup and delivery service. Customers pay per delivery transaction for transporting luggage from their accommodation to the airport. Initial promotional pricing at $35 for delivery of two pieces of luggage (30% discount).

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels1 record

Core offering

reclaim operates a luggage management network that picks up passengers' baggage from homes, hotels, or other off-airport locations and delivers it to the airport before departure, with end-to-end tracking. The service is offered through partnerships with TSA PreCheck (IDEMIA Public Security) and airport operators (SITA at Atlanta Hartsfield-Jackson International Airport), and is currently live in Atlanta and Miami.

Product overview

reclaim is a premium luggage management network offering a single core service: off-airport baggage collection and airport delivery. The company operates through strategic partnerships with airport operators (SITA) and trusted traveler programs (IDEMIA/TSA PreCheck) to provide luggage pickup from travelers' accommodations and delivery directly to airports. The service currently covers Atlanta and Miami markets, with expansion planned to additional U.S. markets throughout 2026.

Differentiator

Problem solved

Functional benefit

Products and services

• Off-Airport Baggage Collection Service Core service allowing passengers to hand over luggage from home, hotels, or other locations before arriving at the terminal, with end-to-end tracking and secure delivery to the airport. Currently live in Atlanta and Miami.
• TSA PreCheck Luggage Delivery Service Off-airport luggage delivery offered as a travel benefit for eligible TSA PreCheck members, accessible in Atlanta and Miami through reclaim's partnership with IDEMIA Public Security (authorized TSA PreCheck enrollment provider since 2013).

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• IDEMIA Public SecuritycoreStrategic or Co-development Partner · 28 May 2026reclaim collaborates with IDEMIA Public Security, an authorized TSA PreCheck enrollment provider since 2013, to offer off-airport luggage delivery as a new travel benefit for eligible TSA PreCheck members. The partnership extends trusted traveler program value beyond the security checkpoint by connecting identity enrollment with off-airport logistics solutions.
• SITAcoreTechnology or Integration · 29 January 2026SITA and reclaim launched an off-airport baggage collection service at Atlanta Hartsfield-Jackson International Airport, live since December 2025. The service integrates with existing airport systems and provides end-to-end tracking and secure delivery to the airport.
• Atlanta Hartsfield-Jackson International AirportcoreStrategic or Co-development Partner · 1 December 2025Atlanta Hartsfield-Jackson International Airport serves as the launch location for reclaim's off-airport baggage collection service. The service helps ATL manage passenger surges without adding counters or facilities, reducing pressure on bag-drop queues.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• SITA: Global IT and communications provider to the air transport industry and reclaim's airport integration partner at ATL. Operates broadly across airport technology and passenger processing rather than specializing in off-airport baggage logistics.

Direct peers

• Send My Bag: International luggage and excess baggage courier service. Comparable physical-luggage transport service targeting airline travelers, though more shipping-oriented than reclaim's airport-integrated model.
• Lugless: U.S. doorstep-to-airport luggage shipping service targeting airline passengers. Directly comparable service to reclaim but historically focused on shipping rather than integrated airport handoff.
• Airportr: UK-based airport baggage pickup and check-in service operating in multiple European hubs. Closest direct competitor to reclaim's off-airport baggage collection model, with similar integration into airline and airport workflows.
• Luggage Free: U.S. doorstep luggage shipping and storage service for travelers. Comparable B2C model of removing checked bags from the airport journey, with overlapping customer segment.
• Bags Inc. U.S. airport baggage delivery service operating at major hubs. Directly comparable door-to-airport luggage service competing for the same traveler use case as reclaim.

Emerging players

• StowEasy: Airport luggage storage and delivery service at multiple U.S. airports. Partial overlap with reclaim on airport-adjacent baggage services, though focused more on storage than door pickup.
• LuggageHero: On-demand luggage storage network in cities and near transit hubs. Adjacent service addressing the same pain point (travelers burdened by luggage) via a different mechanism (storage vs. airport delivery).
• Sherpa: Travel delivery and concierge service for luggage and gear. Overlapping traveler use case with reclaim, with comparable doorstep-to-destination logistics positioning.
• Bags Go: Emerging luggage delivery startup with overlapping traveler-focused baggage logistics concept. Smaller-scale competitor with similar value proposition.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/helloreclaim

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about reclaim