AirPortr
AirPortr provides door-to-door airline baggage handling — collecting luggage from passengers' addresses, checking it into flights, and delivering bags to destinations. Operating across 90+ airports in partnership with 10+ major carriers, the UK-based firm serves leisure, family, business, and senior travelers.
- Company typePrivate
- Founded2013
- HeadquartersLondon, United Kingdom
- Headcount51–100
- GTM typeB2C
- OfferingServices
What AirPortr does
AirPortr (legally Airportr Technologies Limited) is a London-headquartered software-and-service company founded in 2013 that provides door-to-door baggage handling for airline passengers. The company collects luggage from customers' homes, hotels, or offices; transports and checks it into the customer's flight under official partnerships with 10+ major carriers (British Airways, Lufthansa, KLM, Swiss, easyJet, Austrian Airlines, Edelweiss, Condor, Singapore Airlines, Virgin Atlantic); and offers a complementary Arrival Service (currently Switzerland-exclusive) that retrieves bags from the carousel and delivers them to a destination address. A flagship Door-to-Door tier combines both legs of the journey. Operations span 90+ airports across the UK, Switzerland, Germany, Austria, Spain, and the US (New York), with a multi-language digital booking platform supporting English, German, French, and Italian.
Underpinning the service is a digital chain-of-custody platform featuring tamper-evident physical seals, condition imaging, real-time location tracking, optional Apple AirTag integration, digital customs declarations, and SMS/email notifications at every handoff. Distribution is digital-first via airportr.com with no physical retail; airline partner websites and a dedicated B2B portal (airlines.airportr.com) provide secondary channel reach. Ground-handling operations are executed in collaboration with Swissport, and payments are processed by Adyen. The company monetizes a pure transaction-based revenue model (per-bag pricing of £22-£44 lead-in depending on route), with add-on streams including oversize/sports surcharges, excess baggage fee pass-through, customs handling fees, and a £1,300 baggage protection product bundled with a Rimowa replacement guarantee.
The business is led by founder-CEO Randel Darby alongside COO Lina Margolin, EVP Paul Mewett, and Director Christopher Samler. AirPortr has raised approximately $18.5M in disclosed funding across five rounds (2013-2019), with the most recent being a $8.6M Series A in August 2019 led by Hargreave Hale Aim VCT and Esken. The company is privately held, headquartered at Techspace Goswell Road in London, and operates with an 11-50 employee headcount. Trustpilot reviews (4.6/5 from 8,100+ ratings) and operational metrics (99.9% on-time delivery, 99% within 30-minute window) indicate strong customer satisfaction, though no public revenue, ARR, or post-2019 funding disclosures are available.
AirPortr firmographics
Firmographics- Name
- AirPortr
- Legal name
- Airportr Technologies Limited
- Website
- https://airportr.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- AirPortr provides door-to-door airline baggage handling — collecting luggage from passengers' addresses, checking it into flights, and delivering bags to destinations. Operating across 90+ airports in partnership with 10+ major carriers, the UK-based firm serves leisure, family, business, and senior travelers.
- Ownership category
- akta.pro rank
AirPortr industry classification
Industry- Product category
- Travel Baggage Logistics
- NAICS
- Other Airport Operations (488119), Couriers and Express Delivery Services (4921)
- SIC
- Airports, Flying Fields & Airport Terminal Services (4581), Arrangement Of Transportation Of Freight & Cargo (4731), Transportation Services (4700)
- akta.pro primary industry
- Baggage Services (Porters, Wrapping, Storage, Lost & Found) (THABALAG)
Keywords
Where AirPortr is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
AirPortr business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Baggage Collection and Check-in Service (Departure): Per-transaction fee for collecting bags from customer address and checking them into their flight. Price varies by route, distance from airport, and number of bags. Lead-in prices from £22-£44 depending on route.
- Baggage Delivery Service (Arrival): Per-transaction fee for collecting bags from arrival carousel and delivering to customer address. Currently available on select routes (primarily Switzerland). Price varies by route and delivery address.
- Door-to-Door Full Service: Combined departure and arrival service covering collection from doorstep, flight check-in, and delivery to destination. Premium pricing tier offering complete end-to-end baggage handling. From £44 for London to Zurich route.
- Excess Baggage Fee Processing: Airportr pays excess baggage fees on behalf of customers and recovers costs plus a management fee through automatic card recharge.
- Customs Duty Processing: Airportr pays customs duties on behalf of customers for arriving bags and recovers costs plus handling fee through automatic card recharge.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Departure Service (Door to Flight) - Collection and flight check-in only |
| Transaction based/ take rate | Pay-as-you-go | Arrival Service (Flight to Door) - Collection and home delivery |
| Transaction based/ take rate | Pay-as-you-go | Door-to-Door Full Service - Complete end-to-end handling |
| Transaction based/ take rate | Pay-as-you-go | Fixed Plan - Non-refundable booking |
| Transaction based/ take rate | Pay-as-you-go | Semi-Flex Plan - Reduced flexibility with fee |
| Transaction based/ take rate | Pay-as-you-go | Fully Flex Plan - Full flexibility |
| Unit Pricing | Pay-as-you-go | Oversize/Sports Items Surcharge |
| Unit Pricing | Pay-as-you-go | Wait Time Fee |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels9 records
AirPortr product offering
Product offeringCore offering
AirPortr provides door-to-door baggage handling services for airline passengers, collecting luggage from a customer's home, hotel, or office, checking it directly into their flight, and optionally delivering bags to a destination address upon arrival. The service operates across 90+ European airports with official partnerships with carriers including British Airways, Lufthansa, KLM, Swiss, and easyJet, and uses a digital chain-of-custody platform with tamper-proof seals and real-time tracking.
Product overview
AirPortr is a luggage collection, check-in, and delivery service operating as a unified platform with three core service tiers: Departure Service (door-to-airport bag collection and check-in), Arrival Service (airport-to-door delivery), and Door-to-Door Service (full end-to-end combination). Additional services include Family Travel, Sports Equipment Transfer, Baggage Protection, and Live Tracking. The service covers multiple European airports and works with partner airlines including British Airways, Lufthansa, KLM, easyJet, and others. Pricing starts from £34 for Greater London departures.
Differentiator
Problem solved
Functional benefit
Products and services
- Departure Service Collects bags from a customer's home, hotel, or office within the service coverage area, verifies passenger ID, seals the bags, and checks them into the booked flight on the customer's behalf, eliminating the need to visit the airport bag drop.
- Arrival Service Collects bags from the baggage carousel after landing, clears customs where required, and delivers them directly to a customer's home, hotel, or office so the traveler can skip the carousel wait.
- Door-to-Door Service Combined departure and arrival service that collects bags from the customer's doorstep, checks them into the flight, and delivers them to the destination address, providing complete end-to-end baggage handling.
- Baggage Protection Standalone insurance-style add-on covering loss or damage to the bag and its contents up to £1,300 per item, including a Replacement Guarantee that issues a new Rimowa hard-shell case if a bag is proven lost while in Airportr's custody.
Quantifiable outcome
- 99.9% of bags delivered without delay
- +5 more outcomes
Companies that use AirPortr
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles6 records
AirPortr technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature6 records
AirPortr partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and flagship.
- SwissportcoreSwissport is described as a leading ground service provider with whom Airportr collaborates for baggage handling operations at airports. This partnership enables Airportr to leverage Swissport's existing ground handling infrastructure and airport access.
- British AirwaysflagshipOfficial bag check-in partner. Airportr collects bags from customer addresses and checks them into British Airways flights. Listed as official partner on British Airways website.
- LufthansaflagshipOfficial bag check-in partner. Airportr collects bags from customer addresses and checks them into Lufthansa flights.
- KLMflagshipOfficial bag check-in partner. Airportr collects bags from customer addresses and checks them into KLM flights.
- Swiss International Air LinesflagshipOfficial bag check-in partner. Airportr collects bags from customer addresses and checks them into Swiss flights. Switzerland is a key market where both departure and arrival services are available.
- easyJetflagshipOfficial bag check-in partner. Airportr collects bags from customer addresses and checks them into easyJet flights.
- Austrian AirlinescoreOfficial bag check-in partner. Airportr collects bags from customer addresses and checks them into Austrian Airlines flights. Available for Eastern Austria routes.
- Edelweiss AircoreOfficial bag check-in partner. Airportr collects bags from customer addresses and checks them into Edelweiss flights.
- CondorcoreOfficial bag check-in partner. Airportr collects bags from customer addresses and checks them into Condor flights.
- Singapore AirlinescoreOfficial bag check-in partner. Airportr collects bags from customer addresses and checks them into Singapore Airlines flights.
- Virgin AtlanticcoreOfficial bag check-in partner. Airportr collects bags from customer addresses and checks them into Virgin Atlantic flights.
- AdyencorePayment processing partner. Adyen processes all customer payments for Airportr services, handling credit card, debit card, and alternative payment methods. Pre-authorization holds are also processed through Adyen for excess baggage and customs fee recovery.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
AirPortr competitors and assessment
Company assessmentDirect peers
- Send My Bag: International luggage shipping service for travelers that picks up bags from an address and delivers them to hotels, homes, or cruise ships. Competes head-to-head with AirPortr's door-to-door concept on a multi-country basis.
- Luggage Free: US-based door-to-door luggage shipping and storage service for travelers. Closely comparable to AirPortr's core product of collecting bags from a customer's address and delivering them to a destination, though primarily focused on US routes.
- Bags Inc: US-based luggage storage and shipping service at airports and hotels. Comparable airport-baggage service model, though more storage-skewed than AirPortr's check-in concierge model.
Others
- AmEx Global Business Travel: Large corporate travel management company that could integrate AirPortr-style baggage services into TMC platforms. Not a direct competitor but a strategic channel and potential acquirer of services like AirPortr's.
Regional players
- LuggageHero: Short-term luggage storage network in European cities and airports. Adjacent to AirPortr's airport baggage services but focused on storage rather than door-to-door check-in delivery.
- Radical Storage: European luggage storage network partnering with local businesses to store bags near transit hubs. Competes for airport-side luggage handling wallet share in similar European markets to AirPortr.
- Bellhop: UK-based platform for luggage storage and door-to-door delivery, primarily focused on gig-economy couriers and short-term storage. Geographic overlap with AirPortr but a different primary use case.
Broad incumbents
- Avolta (formerly Dufry + Autogrill): Global airport retail and food/beverage operator. Competes for non-aeronautical airport ancillary revenue and could expand into passenger convenience services including baggage.
- Menzies Aviation: Global aviation services firm providing ground handling, cargo, and fueling. A potential competing integrated service provider to airlines that could replicate AirPortr's check-in concierge at scale.
- Swissport: World's largest airport ground services provider offering baggage handling, ramp, and passenger services. While AirPortr partners with Swissport, Swissport's broader portfolio (cargo, fueling, lounge) competes for the same airline wallet.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights6 records
Customer concentration
AirPortr social profiles
Digital presenceAirPortr financial estimates
Financial estimateRevenue estimate
Valuation estimate
AirPortr leadership team
Management profileNumber of profiles
Profiles5 records
AirPortr funding detail
Funding detailFunding overview
Funding rounds5 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AirPortr M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AirPortr
What does AirPortr do?
AirPortr provides door-to-door baggage handling services for airline passengers, collecting luggage from a customer's home, hotel, or office, checking it directly into their flight, and optionally delivering bags to a destination address upon arrival. The service operates across 90+ European airports with official partnerships with carriers including British Airways, Lufthansa, KLM, Swiss, and easyJet, and uses a digital chain-of-custody platform with tamper-proof seals and real-time tracking.
Is AirPortr a public or private company?
AirPortr is a private company. It is classified as venture growth investor backed and is currently operating.
When was AirPortr founded?
AirPortr was founded in 2013. It employs 51 to 100 people.
Where is AirPortr based?
AirPortr is headquartered in London, United Kingdom, in the Europe region.
How does AirPortr make money?
Five revenue lines are on record. Baggage Collection and Check-in Service (Departure) is the primary driver. The others are baggage Delivery Service (Arrival), door-to-Door Full Service, excess Baggage Fee Processing and customs Duty Processing.
Who are AirPortr's main competitors?
Direct peers on record are Send My Bag, Luggage Free and Bags Inc. AmEx Global Business Travel is listed as an others. Regional players are LuggageHero, Radical Storage and Bellhop. Broad incumbents are Avolta (formerly Dufry + Autogrill), Menzies Aviation and Swissport.
Does AirPortr have an API?
No public API is recorded for AirPortr.
What industry is AirPortr in?
AirPortr's product category is Travel Baggage Logistics. Its primary akta.pro industry code is THABALAG, Baggage Services (Porters, Wrapping, Storage, Lost & Found). Its NAICS code is 488119 and its SIC code is 4581.