Techquest
TechQuest is a founder-operated managed IT services and consulting firm serving small and medium businesses in upstate New York and Vermont, offering cybersecurity, networking, cloud management, and private AI infrastructure services.
- Company typePrivate
- Founded2004
- HeadquartersQueensbury, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Techquest does
TechQuest is a privately held, founder-operated managed IT services and consulting firm headquartered in Queensbury, NY (Glens Falls metro area), serving small and medium businesses across the New York Capital District, Adirondack region, and Central Vermont. Founded by Jody Grafals, who has worked in IT administration since 1998, the firm operates with 1–10 employees and is built around direct, owner-led client engagement via phone, website contact, and on-site consultation.
The company's offering comprises 14 service lines covering managed Microsoft 365/Azure/CoPilot, managed Google Workspace/Gemini, networking (UniFi, Meraki, fiber/copper cabling), WiFi, cybersecurity (SentinelOne, Huntress MDR, usecure/Pax8 training), backups and data recovery, phone systems, surveillance and access control, domain/DNS administration, and on-premises private AI infrastructure using NVIDIA/Mellanox networking. TechQuest is a Microsoft Partner and maintains deep specializations with UniFi/Ubiquiti, Cisco Meraki, Huntress Labs, SentinelOne, Cloudflare, and Tailscale. The technology stack is multi-vendor by design, prioritizing interoperability across the dominant cloud and on-premises platforms SMBs use.
Commercially, TechQuest uses a quote-based, consultation-led pricing model with no published tiers, billing on retainer, hourly, or project-based terms for ongoing managed services and on-site support. The customer base is exclusively SMB and spans medical, veterinary, government, automotive, transportation, hospitality, and general business segments. Customer acquisition relies on SEO-optimized service pages, founder-led LinkedIn presence, Facebook, Google reviews, and word-of-mouth referrals rather than paid channels or partner-led distribution. No external funding, M&A activity, or institutional ownership has been disclosed.
Techquest firmographics
Firmographics- Name
- Techquest
- Legal name
- TechQuest
- Website
- https://techquest.guru
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- TechQuest is a founder-operated managed IT services and consulting firm serving small and medium businesses in upstate New York and Vermont, offering cybersecurity, networking, cloud management, and private AI infrastructure services.
- Ownership category
- akta.pro rank
Techquest industry classification
Industry- Product category
- IT Managed Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Application Outsourcing (AO) (BPAEAMAA)
Keywords
Where Techquest is headquartered
LocationHeadquarters
- HQ city
- Queensbury
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Techquest business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- IT Consulting and Managed Services: Ongoing technology consulting, support, and management services for business technology systems including networks, cloud, cybersecurity, and servers. Likely operates on retainer, hourly, or project-based billing models.
- Domain and DNS Administration: Domain registration, DNS management, SSL certificates, and cloud hosting administration services
- On-Site Support Services: Physical on-site technology support, installation, and maintenance services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Consultation-based pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Techquest product offering
Product offeringCore offering
TechQuest is an IT consulting and managed services firm that designs, implements, and maintains business technology systems across cloud platforms, networking, cybersecurity, servers, and physical security. The firm delivers 14 distinct services including Managed Microsoft 365/Azure/CoPilot, Managed Google Workspace/Cloud/Gemini, WiFi and network design, cybersecurity, private AI infrastructure, surveillance, phone systems, backups, and help desk support for SMB and mid-market clients.
Product overview
TechQuest is a technology consulting and managed services company offering a portfolio of 14 distinct IT services. The core offering centers on business technology management including networks (cabling, routing, VPN), cloud platforms (Microsoft 365, Azure, Google Workspace), cybersecurity (endpoint protection, training, dark web monitoring), and physical security (surveillance cameras, access controls). The service suite also includes supporting capabilities like backups, data recovery, emergency support, help desk, phone systems, domain services, and business system planning. For AI capabilities, they offer integration and support for Microsoft CoPilot and Google Gemini within their managed cloud services, plus private AI deployment for organizations wanting on-premises AI infrastructure. The company specializes in SMB clients across industries including medical, veterinary, government, and resort sectors in the New York/Vermont capital district region.
Differentiator
Problem solved
Functional benefit
Products and services
- Backups Backup planning and management for computers, servers, Microsoft 365, Google Workspace, and other business cloud services including email, shared drives, user accounts, and file recovery.
- Business System Business technology planning, upgrades, management, and long-term support including assessments, workstation/server coordination, hardware refresh planning, vendor coordination, and documentation.
- Cybersecurity Practical cybersecurity services including business antivirus, endpoint protection, employee training via usecure/Pax8, automated phishing simulations, policy support, dark web monitoring, and security reviews.
- Domain Services Professional domain administration for DNS management, email authentication (SPF/DKIM/DMARC), SSL/TLS certificates, website hosting, private server hostnames, Cloudflare administration, and domain recovery.
- Data Recovery Data recovery assistance for deleted files, failed drives, damaged computers, inaccessible storage, and corrupted systems including triage, coordination with recovery labs, and backup review.
- Emergency Support Urgent technology support for water damage, lightning damage, misconfigurations, viruses, hacks, outages, and business-critical failures including triage, stabilization, and recovery planning.
- Help Desk Tech support for employees, end users, owners, managers, administrators, and internal IT staff including remote troubleshooting for devices, accounts, email, cloud apps, and printers.
- Managed 365, Azure Cloud and CoPilot Managed Microsoft 365, Azure, Teams Phone, and CoPilot support including employee onboarding/offboarding, mail routing, shared mailboxes, security settings, MFA, licensing, and AI-assisted work tools.
- Managed Google Workspace, Cloud and Gemini Managed Google Workspace, Google Cloud, Google Voice, and Gemini support including Gmail routing, Drive organization, phone administration, security settings, and AI-assisted productivity tools.
- Networks Core networking equipment and cabling including switches, routers, firewalls, Cat6/Cat7 copper, fiber optic links, structured cabling, VPN (traditional and mesh via Tailscale), secure remote access, and high-speed infrastructure using UniFi and Meraki platforms.
- Phone Systems Business phone system planning, setup, migration, and support for traditional phones, VoIP, UniFi Talk, Microsoft Teams Phone, Google Voice, call routing, auto attendants, and voicemail.
- Private AI and Servers Private AI systems, on-premises servers, local storage, and hybrid infrastructure for businesses wanting more privacy and control, including NVIDIA/Mellanox networking for GPU systems and high-speed compute workloads.
- Surveillance & Access Controls Surveillance camera and access control systems using UniFi Protect and UniFi Access including security cameras, door access readers, credentials, user access management, PoE switching, and network storage.
- WiFi Networks High-density, heavy-usage, and wide-area WiFi network design and deployment for offices, event centers, resorts, and specialized environments using UniFi and Meraki platforms.
Quantifiable outcome
- 5-star Google reviews from multiple satisfied customers across various industries
Companies that use Techquest
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles4 records
Techquest technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
AI capability5 records
Feature4 records
Techquest partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- MicrosoftcoreTechQuest is a Microsoft Partner, providing managed Microsoft 365, Azure Cloud, Teams Phone, and CoPilot services. Gallery confirms Microsoft Partner status with partner center credentials.
- Ubiquiti Networks (UniFi)coreTechQuest specializes in UniFi networking products including routers, switches, WiFi access points, UniFi Protect cameras, UniFi Access door control, and UniFi Talk phone systems.
- Cisco MerakicoreTechQuest designs and supports networks using Cisco Meraki platforms, including wireless, switching, and security solutions for business environments.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
Techquest competitors and assessment
Company assessmentDirect peers
- Dataprise: Dataprise is a US managed IT and cybersecurity services provider serving SMB and midmarket businesses across multiple verticals. Directly comparable to TechQuest in offering managed services, cybersecurity stack, and cloud support for SMBs.
- Coretelligent: Coretelligent provides managed IT, cybersecurity, and cloud services to SMB and midmarket clients, with strong Microsoft partnership focus. Closely comparable to TechQuest on Microsoft 365/Azure managed services and SMB-centric delivery.
- Logically: Logically is a managed IT and cybersecurity provider for SMB and midmarket clients with strong partner-program foundations. Comparable to TechQuest on managed IT services, cybersecurity stack, and SMB customer segment.
- Ntiva: Ntiva is a national managed IT services provider for SMB and midmarket clients offering managed IT, cybersecurity, cloud, and compliance services. Highly comparable to TechQuest in service mix, target customer profile, and delivery model, though at much greater scale and broader geography.
Others
- SHI International: SHI is a large IT solutions provider offering hardware, software, cloud, and managed services. Adjacent to TechQuest's business in that it also serves SMB/midmarket with combined IT procurement and services, though SHI's scale and breadth are far greater.
Emerging players
- US Signal: US Signal is a managed IT, cloud, and data protection services provider serving SMB and midmarket clients across the Midwest and beyond. Comparable to TechQuest on managed cloud, backup, and cybersecurity services with regional-to-national delivery.
Broad incumbents
- Kyndryl: Kyndryl is a large global IT infrastructure services provider offering managed services across cloud, networking, and security. Overlaps with TechQuest's managed services portfolio but operates at enterprise scale and across much larger customer segments.
- CDW: CDW is a large multi-billion-dollar IT solutions and services provider serving business, government, healthcare, and education. Overlaps with TechQuest on IT procurement, cloud, networking, and managed services offerings, but at far greater scale and breadth.
- Insight Enterprises: Insight is a global IT solutions and services provider spanning hardware, software, and managed services. Comparable to TechQuest on the IT services and procurement side, though at much broader scale and including large enterprise clients.
Regional players
- Computer Solutions East (or comparable regional NY IT firm): Cshore (Computer Horizons) and similar Northeast regional IT services firms offer managed IT and consulting services to local SMBs in the New York/New England area, directly overlapping with TechQuest's Capital District and Vermont geography.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Techquest social profiles
Digital presenceTechquest financial estimates
Financial estimateRevenue estimate
Valuation estimate
Techquest leadership team
Management profileNumber of profiles
Profiles1 record
Techquest funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Techquest M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Techquest
What does Techquest do?
TechQuest is an IT consulting and managed services firm that designs, implements, and maintains business technology systems across cloud platforms, networking, cybersecurity, servers, and physical security. The firm delivers 14 distinct services including Managed Microsoft 365/Azure/CoPilot, Managed Google Workspace/Cloud/Gemini, WiFi and network design, cybersecurity, private AI infrastructure, surveillance, phone systems, backups, and help desk support for SMB and mid-market clients.
Is Techquest a public or private company?
Techquest is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Techquest founded?
Techquest was founded in 2004. It employs 1 to 10 people.
Where is Techquest based?
Techquest is headquartered in Queensbury, United States, in the North America region.
How does Techquest make money?
Three revenue lines are on record. IT Consulting and Managed Services are the primary driver. The others are domain and DNS Administration and on-Site Support Services.
Who are Techquest's main competitors?
Direct peers on record are Dataprise, Coretelligent, Logically and Ntiva. SHI International is listed as an others. US Signal is listed as an emerging player. Broad incumbents are Kyndryl, CDW and Insight Enterprises. Computer Solutions East (or comparable regional NY IT firm) is listed as a regional player.
Does Techquest have an API?
No public API is recorded for Techquest.
What industry is Techquest in?
Techquest's product category is IT Managed Services. Its primary akta.pro industry code is BPAEAMAA, Application Outsourcing (AO). Its NAICS code is 54151 and its SIC code is 7373.