Orix PC Assistance

What Orix PC Assistance does

Orix PC Assistance is a privately held Swiss IT services company founded in November 1995 by Rolf Weiss and headquartered in Poliez-le-Grand with retail/workshop operations in Yverdon-les-Bains, Vaud canton. The firm provides computer repair, troubleshooting, and maintenance for PC and Mac systems to private individuals, independents, associations, and SME/MIC companies through three delivery channels: on-site visits, in-workshop repair, and remote assistance secured via TeamViewer. It claims a 99.7% intervention success rate and serves a base of 2,500+ loyal customers concentrated in the Lausanne, Yverdon-les-Bains, and Gros-de-Vaud region, with occasional reach into Geneva and the German-speaking cantons of Zurich and Aargau.

The business extends beyond repair services into hardware distribution through the ORIX-branded custom PC, gaming PC, notebook, and accessory lines — over 80,000 SKUs available with 24-hour delivery and a 2-year warranty. A second sub-brand, ORIX PC-Formation, delivers computer training across individual, semi-individual, and corporate group formats covering Windows, Office, internet, and web design. Revenue is generated on a pay-as-you-go hourly basis: CHF 140-180/hour on-site for businesses and CHF 140/hour for private clients, with usage-based remote-assistance tiers and prepay Action Pack discounts of 10-17%. The company is privately held by its founder, employs 1-10 staff, and operates with no disclosed institutional investors, acquisitions, or external partnerships.

Name

Orix PC Assistance

Legal name

ORIX PC-Assistance

Website

https://orix.ch

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

Orix PC Assistance is a privately held Swiss IT services firm in Vaud canton providing PC/Mac repair, custom-hardware sales, and computer training to 2,500+ private clients and SMEs through on-site, workshop, and TeamViewer remote channels.

Ownership category

akta.pro rank

Headquarters

HQ city

Bottens

HQ country

Switzerland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales

Revenue model

1. IT Repair and Support Services: Hourly-based technical support and repair services performed at workshop, on-site, or via remote assistance. Rates vary by service type and customer category (business vs. private).
2. Computer and Hardware Sales: Sale of custom-built PCs, notebooks, gaming computers, and accessories. Over 80,000 articles available for order with 24-hour delivery. Products include branded computers (ORIX PCs) and peripherals.
3. IT Training Services: Computer training courses provided through ORIX PC-Formation division. Includes individual, semi-individual, and group sessions covering Windows, Office applications, and other IT topics.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Orix PC Assistance provides comprehensive computer repair, troubleshooting, and technical support services for PCs and Macs, delivered through on-site visits, remote assistance (TeamViewer), and in-house workshop repairs. The company also sells custom-built ORIX-branded desktops, notebooks, gaming PCs, and accessories, and operates a separate training division (ORIX PC-Formation) offering computer courses in Windows, Office, internet, and web design for individuals and businesses.

Product overview

ORIX PC-Assistance operates as a dual-brand Swiss IT services company offering two interconnected divisions. The core business, ORIX PC-Assistance, provides computer repair, troubleshooting, and IT support services for both PCs and Macs through multiple delivery channels: remote assistance via TeamViewer, on-site visits, and workshop repairs, along with the sale of custom-built ORIX branded computers, notebooks, and accessories. The secondary division, ORIX PC-Formation, complements the hardware and support services by offering computer training courses including Office applications, Windows, internet skills, image editing, and web design. The two divisions are designed to work together: the training arm supports clients in learning to use the hardware and software sold and serviced by the assistance division, creating a comprehensive customer lifecycle from hardware purchase through maintenance and education.

Differentiator

Problem solved

Functional benefit

Brands

• ORIX PC-Formation: A dedicated training division of ORIX offering computer courses, coaching, and personalized training services for individuals and businesses, including courses in Windows, Office Suite, internet, and more.

Products and services

• ORIX PC-Assistance (Repair & Support Service) Comprehensive IT support and repair service providing troubleshooting for PCs and Macs via on-site visits, remote assistance (TeamViewer), and workshop repairs for private and business clients in the Vaud canton region.
• ORIX PC-Formation (Computer Training) Computer training division offering personalized courses in individual, semi-individual, and group formats covering Windows, Office applications, internet skills, image editing, and responsive web design for private individuals and businesses.
• ORIX Custom PCs Custom-built desktop computers assembled by ORIX technicians with branded components (Intel processors, NVIDIA graphics, ASUS/Philips/LG monitors, Logitech peripherals), offering personalization options and a 2-year warranty.
• ORIX Gaming PCs Custom gaming computers with configurable components, tuning options, and custom chassis designs for gaming enthusiasts.
• Notebooks and Laptops Selection of portable computers from major brands, recommended through personalized offers based on customer usage requirements and budget.
• Computer Accessories and Peripherals Wide range of computer accessories and peripherals available through 80,000+ articles on order with 24-hour delivery.
• Coaching Bureautique (Business Software Coaching) Business software coaching service helping clients create documents, spreadsheets, forms, and responsive websites while learning on real projects.
• Computer Course Modules Training modules covering Windows, Outlook, Internet, PowerPoint, Publisher, Word (levels 1-3), Excel (levels 1-3), tablet/mobile management, scanner use, image editing, and responsive web design.

Quantifiable outcome

• 99.7% complete success rate for interventions
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• HelloTech: US on-demand in-home tech support service covering PC/Mac troubleshooting, smart home setup, and network configuration — directly comparable to Orix's on-site and remote assistance offering for residential and SMB clients.
• Geek Squad: Best Buy's dedicated tech support arm offering in-store, on-site, and remote assistance for PCs and Macs with a multi-tier service model — the closest international analogue to Orix's on-site, remote, and workshop delivery.
• Nerds On Site: International franchise network providing on-site IT services to SMEs and residential customers. Shares Orix's model of dispatched local technicians delivering computer repair, network, and support services.
• Origin PC: US-based custom-built gaming and high-performance desktop PC manufacturer. Directly comparable to Orix's custom-built and gaming PC line in build-to-order model, component selection, and end-customer tuning.
• PCSpecialist: UK-based custom PC configurator and reseller for gaming, workstation, and business desktops and laptops. Mirrors Orix's custom PC and gaming PC service with online configurator plus 24-hour delivery.
• Brack.ch: Switzerland's largest independent online IT retailer with an extensive catalogue including custom-configured PCs and accessories — overlaps directly with Orix's hardware sales stream and broadens into B2B IT services.
• Microspot: Swiss consumer electronics retailer owned by Migros (a key landlord for Orix's workshop) offering PCs, laptops, and accessories. Adjacent but broader; addresses the same Vaud-region residential and SMB buyer with hardware and bundled support.

Others

• iFixit: Global open-source computer and device repair knowledge base plus parts retailer. Adjacent to Orix's repair and support service, but acts as an enabler / do-it-yourself alternative rather than a direct service competitor.

Broad incumbents

• Digitec Galaxus: Switzerland's largest online IT and consumer electronics retailer, with growing services and B2B offerings. A broader incumbent whose computer hardware catalogue overlaps Orix's custom PC and accessories stream.
• Swisscom: Switzerland's incumbent telecom with a substantial SMB IT services, cloud, and workplace support portfolio. Serves the same Vaud SME customers Orix targets with broader connectivity and digital workplace offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/orix-pc-assistance

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Orix PC Assistance