Plumb Pro

What Plumb Pro does

Plumb Pro+ is a family-owned plumbing and HVAC service company headquartered in Goose Creek, South Carolina, with a second location in Hilton Head and a newly opened branch in North San Antonio, Texas. Founded in 2003, the company delivers 24/7 emergency plumbing and HVAC services to residential homeowners across the Lowcountry and to commercial accounts including restaurants and retail (Tanger Outlets, Halls Chophouse, Fleet Landing). Its core offerings span plumbing repair and installation, drain cleaning, water heater and water treatment work, heating and air conditioning, gas lines, hydro-jetting, sump pumps, and well pump services, supplemented by specialty capabilities such as Perma-Liner certified trenchless pipe repair and slab leak detection using acoustic listening and thermal imaging equipment.

Technically, Plumb Pro+ relies on a stack of field-service and diagnostic tools rather than a software platform: ServiceTitan for the customer portal, a Jotform-based mobile booking app, GPS-enabled technician dispatch, IoT-based smart leak detection sensors inside membership plans, and specialized hardware (Perma-Liner, hydro-jetters, thermal cameras). The company holds a South Carolina Master Mechanical Contractor license (M111637 Group 4), NATE-certified HVAC technicians, and BBB A+ accreditation.

The business model is primarily transactional professional services — one-time fees for repair, installation, and emergency calls — augmented by three tiers of annual Lifetime Membership/Protection Plans (with the HVAC tier priced at $995/yr and a 10-year parts-and-labor warranty), hardware sales (HALO water filtration, water softeners, tankless water heaters), and Wells Fargo-backed financing including a 5-year 0% option on qualifying HVAC upgrades. Distribution is direct-to-consumer and direct-to-commercial via field service technicians; the referral program offers $25 gift cards, and marketing combines SEO, a 'Behind the Walls' blog, community sponsorships, and 1,000+ five-star reviews. The company is privately held by founder/CEO John Greider, with no external venture or private equity capital.

Name

Plumb Pro

Legal name

Plumb Pro+

Website

https://plumbprosc.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Family-owned plumbing and HVAC service company operating across the South Carolina Lowcountry and North San Antonio, Texas, serving residential homeowners and commercial accounts with 24/7 emergency response, membership plans, and specialty trenchless pipe repair.

Ownership category

akta.pro rank

Product category

Plumbing and HVAC Field Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

akta.pro secondary industries

Burst Pipe Repair & Water Shutoff (HSAOAMAA), Pipe Installation, Repair & Repiping (HSAOAAAB), Emergency Commercial Plumbing Response (HSAOAMAL)

Keywords

• Residential plumbing services
• Commercial plumbing services
• HVAC repair and maintenance
• Emergency plumbing response
• Water treatment installation

Headquarters

HQ city

Goose Creek

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure

Revenue model

1. Plumbing Service and Repair: One-time service fees for plumbing repairs, installations, and emergency services including drain cleaning, leak repair, water heater service, sewer line work, and fixture installation.
2. HVAC Service and Repair: One-time fees for heating and air conditioning services including installation, repair, maintenance, and replacement of HVAC systems.
3. Lifetime HVAC Protection Plan: Annual membership plan priced at $995 offering two annual HVAC inspections and cleanings, 10% discount on all HVAC services and repairs, and 10-year parts and labor warranty on new HVAC equipment installed by Plumb Pro+.
4. Protection/Membership Plans: Three levels of lifetime membership plans offering ongoing maintenance, inspections, cleanings, guarantees, and discounts on repairs with no monthly fees.
5. Water Filtration and Softener Systems: Sale and installation of water treatment systems including HALO water filtration and water softeners.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Plumb Pro provides on-site residential and commercial plumbing and HVAC repair, installation, maintenance, and 24/7 emergency services across South Carolina's Lowcountry. It also sells and installs water-treatment and HVAC equipment and offers annual protection plans, specialty pipe-repair services, and customer financing.

Product overview

Plumb Pro+ operates as a family-owned plumbing and HVAC service company offering a comprehensive portfolio of residential and commercial services. The core offerings consist of Plumbing Services (repair, installation, drain cleaning, leak detection, sewer lines, water heaters, gas lines, and 24/7 emergency response) and Heating & Air (HVAC) Services (air conditioning, heating, furnaces, heat pumps, ductless mini-splits, smart thermostats). The company provides specialty services including Trenchless Pipe Repair using Perma-Liner technology, Strategic Slab Leak Detection with acoustic and thermal imaging, Sump Pump Services, and Hydro-Jetting. Add-on offerings include Water Filtration (HALO systems, water softeners), Tankless Water Heaters, Lifetime Membership/Protection Plans with three tiers, and Financing Options. Services are delivered through two locations in South Carolina (Goose Creek and Hilton Head) with a network of NATE-certified technicians.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services Comprehensive plumbing repair and installation for residential and commercial customers, including drain cleaning, leak detection, sewer-line services, water heaters, gas lines, fixtures, and 24/7 emergency plumbing.
• Heating & Air (HVAC) Services Residential and commercial HVAC repair, maintenance, replacement, and installation for air-conditioning systems, heaters, furnaces, heat pumps, ductless mini-splits, and smart thermostats.
• Water Filtration Sale and installation of HALO water-filtration systems for homes and businesses to improve water quality and address contaminants.
• Lifetime Membership / Protection Plans Three tiers of annual protection plans providing inspections, cleanings, maintenance, priority service, discounts, and warranties; an HVAC protection plan is offered at $995 annually with two HVAC inspections and cleanings, a 10% service discount, and a 10-year parts-and-labor warranty on qualifying new HVAC equipment.
• Trenchless Pipe Repair (Perma-Liner) Certified trenchless pipe rehabilitation using Perma-Liner technology to repair or replace underground pipes without excavation.
• Commercial Plumbing Commercial plumbing installation, repair, sewer and drain service, water-heater service, backflow prevention, and preventive maintenance for restaurants, retail properties, offices, healthcare facilities, industrial plants, and educational institutions.
• Emergency Plumbing Services 24/7 emergency plumbing response for burst pipes, sewage backups, water-heater failures, clogged drains, overflowing toilets, and other urgent plumbing problems.
• Strategic Slab Leak Detection Slab-leak detection using acoustic listening equipment to amplify escaping-water sounds and thermal imaging cameras to identify temperature changes beneath concrete foundations.
• Sump Pump Services Installation, repair, and maintenance of sump pumps intended to protect properties from coastal flooding and water intrusion.
• Tankless Water Heaters Installation and repair of tankless water heaters that provide on-demand hot water with energy-efficiency benefits.
• Water Softener Installation Installation of water-softening systems to reduce mineral buildup in plumbing and extend appliance life.
• Ductless Mini-Split Systems Ductless air-conditioning systems that provide zoned temperature control for homes without existing ductwork and for room additions.
• Smart Thermostat Services Professional installation and repair of smart thermostats for HVAC control and energy efficiency.
• Gas Line Services Gas-line installation and repair for appliance and HVAC gas supply.
• Hydro-Jetting Services High-pressure water-jetting service for severe drain clogs, sewer-line blockages, and pipe-interior cleaning.
• Well Pump Services Installation, repair, and replacement of well pumps for properties using private water wells.
• Repiping Services Complete replacement of aging or damaged plumbing pipe systems to restore water-supply integrity.
• Financing Options Customer financing provided through Wells Fargo, including a five-year 0% plan for qualifying energy-efficient HVAC upgrades.

Quantifiable outcome

• 30-minute to 1-hour average response time for emergency services
• +3 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered minor.

• North Charleston ColiseumminorGTM or Marketing PartnerMarketing partnership through ticket sweepstakes promotions for events including Barry Manilow, WWE Summer Tour, and Disney On Ice. Plumb Pro+ sponsors ticket giveaways, providing brand visibility at community entertainment events.
• Ronald McDonald House Charities of CharlestonminorStrategic or Co-development PartnerCommunity partnership through 'Plumb Pro+ Cares' initiative supporting local families via Ronald McDonald House. Includes direct donations and volunteer support through the organization's wish list program.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• HomeServe USA: Home repair and maintenance plan provider offering water, sewer, and HVAC coverage through municipal utility partnerships. Comparable to Plumb Pro+'s Lifetime Membership concept but at a national scale via partner networks rather than direct service delivery.

Direct peers

• Roper Plumbing & Heating: Regional plumbing and HVAC service company based in the Charleston/Lowcountry area of South Carolina, serving both residential and commercial customers. Directly comparable to Plumb Pro+ in geography, service mix (plumbing + HVAC), and family/independently-owned operating model.
• Blitch Plumbing: Charleston-area residential and commercial plumbing contractor offering similar repair, drain, water heater, and sewer line services. Comparable regional scale and customer base to Plumb Pro+.
• Preferred Home Services: Charleston-area provider of plumbing, HVAC, and electrical services for residential customers. Closely matches Plumb Pro+'s multi-trade residential service model in the same local market.

Broad incumbents

• ARS / Rescue Rooter: Large multi-state residential HVAC, plumbing, and sewer services operator with national scale. Comparable in offering plumbing + HVAC service bundles; substantially larger and better capitalized than Plumb Pro+.
• Roto-Rooter: Largest US plumbing and drain cleaning service company, operating company-owned and franchised locations nationwide. Comparable in core plumbing/drain service mix; a key incumbent competitor for both residential and commercial plumbing work.
• Benjamin Franklin Plumbing: Nationally franchised plumbing service brand focused on punctuality, upfront pricing, and residential plumbing. Direct service-category competitor with broader marketing budget and franchise infrastructure versus Plumb Pro+.
• Mr. Rooter Plumbing: Nationally franchised residential and commercial plumbing service brand with locations across the US. Comparable in service offering and target customer to Plumb Pro+, though operates via a franchise model versus Plumb Pro+'s family-owned independent structure.
• Comfort Systems USA: National HVAC and mechanical services company serving commercial and industrial customers. Comparable in commercial HVAC installation/service work that Plumb Pro+ provides to accounts like Tanger Outlets, Halls Chophouse, and Fleet Landing.

Regional players

• Smoak's Comfort Control: Locally owned HVAC service company serving Charleston and the Lowcountry with heating and cooling installation, repair, and maintenance. Comparable in service category, geography, and family-owned structure, though focused on HVAC rather than plumbing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/plumbprosc
• LinkedInlinkedin.com/company/plumb-pro

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Plumb Pro