Valpatek Technology Group
Valpatek Technology Group is a Madrid-headquartered IT solutions provider founded in 2004 that delivers software, hardware, and managed services to digitize physical customer touchpoints for healthcare, retail, public administration, financial, and hospitality clients across six countries.
- Company typePrivate
- Founded2004
- HeadquartersMadrid, Spain
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Valpatek Technology Group does
Valpatek Technology Group, S.L. is a Spain-domiciled private IT solutions provider founded in 2004 and headquartered in Tres Cantos (Madrid). The company sells software, hardware, and managed IT services intended to digitize physical customer touchpoints, with a stated focus on queue management, appointment booking, digital signage, customer communication management (CCM), contract lifecycle management (CLM), cybersecurity, microcomputing equipment, on-premise and cloud servers, and self-service kiosks. Its target customers are enterprises and institutions in healthcare (clinics, hospitals, laboratories, pharmacies, opticians), retail (shops, supermarkets, gyms, restaurants), public administration, financial services, real estate, and hospitality.
Valpatek Technology Group firmographics
Firmographics- Name
- Valpatek Technology Group
- Legal name
- VALPATEK TECHNOLOGY GROUP, S.L.
- Website
- https://valpatek.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Valpatek Technology Group is a Madrid-headquartered IT solutions provider founded in 2004 that delivers software, hardware, and managed services to digitize physical customer touchpoints for healthcare, retail, public administration, financial, and hospitality clients across six countries.
- Ownership category
- akta.pro rank
Valpatek Technology Group industry classification
Industry- Product category
- Digital Transformation Solutions
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)
- akta.pro secondary industry
- Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)
Keywords
Where Valpatek Technology Group is headquartered
LocationHeadquarters
- HQ city
- Madrid
- HQ country
- Spain
- HQ region
- Europe
Offices6 records
Markets served
Valpatek Technology Group business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Software Product Sales: Sale and licensing of proprietary software solutions including queue management, digital signage, CCM, CLM, and cybersecurity platforms. Revenue is generated through one-time licensing or subscription models depending on the product.
- Hardware Product Sales: Sale of microcomputing equipment, servers (on-premise and cloud), and self-service kiosks. Hardware products are sold as one-time purchases, potentially bundled with software and implementation services.
- IT Leasing (Renting): Technology rental service where clients pay fixed monthly installments over a contract period (1-5 years) to access equipment without initial investment. Maintenance and technical support are included in the rental fees.
- Professional Services - Implementation and Consulting: Technology project implementation, software solution implementation, and IT consulting services. These are project-based professional services that complement product sales.
- Maintenance and Support Services: Technical support services for technological solutions and equipment, ensuring continuity, security, and performance of client systems.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Valpatek Technology Group product offering
Product offeringCore offering
Valpatek Technology Group provides an integrated portfolio of digital transformation solutions for physical customer touchpoints. The offering combines proprietary software (queue management, digital signage, Customer Communication Management, Contract Lifecycle Management, and ENS-compliant cybersecurity), hardware (microcomputing equipment, on-premise and cloud servers, self-service kiosks), and professional services (technology implementation, software integration, IT leasing, consulting, and ongoing maintenance and support).
Product overview
Valpatek Technology Group offers an integrated portfolio of digital transformation solutions comprising 5 core software products, 3 hardware offerings, and 6 IT services. The software suite includes queue management and appointment booking, digital signage (Cartelería Digital), Customer Communication Management (CCM), Contract Lifecycle Management (CLM), and cybersecurity solutions. Hardware offerings encompass microcomputing equipment, on-premise and cloud servers, and self-service kiosks. These are complemented by professional services including technology project implementation, software implementation, IT leasing, IT consulting, and maintenance/support services. The company operates as a solution provider combining its own software platforms with hardware integration and managed services, serving sectors including healthcare, retail, public administration, and financial services with over 20 years of experience in digital transformation projects.
Differentiator
Problem solved
Functional benefit
Products and services
- Gestión de colas y cita previa (Queue Management and Appointment Booking) Software solution that organizes customer queues, reduces wait times, and improves real-time customer experience through virtual queue management and appointment scheduling. Designed for enterprise clients in healthcare, retail, and public administration.
- Cartelería Digital (Digital Signage) Digital signage solution that enables businesses to publish and manage dynamic content on screens to inform customers and capture attention through LED monitors, tablets, and videowalls.
- Customer Communication Management (CCM) Solution that centralizes and automates customer communication across all channels, enabling businesses to manage multi-channel communications effectively.
- Gestión del ciclo de vida de contratos (CLM) Software solution for agile contract management from creation through signing and follow-up, covering the entire contract lifecycle.
- Ciberseguridad (Cybersecurity) Advanced security solutions that protect business infrastructure and data, compliant with Spain's Esquema Nacional de Seguridad (ENS) under RD 311/2022.
- Equipamiento de microinformática (Microcomputing Equipment) Professional computing equipment including PCs, laptops, and devices adapted to business needs, suitable for professional and high-performance environments.
- Servidores on-premise y cloud (On-premise and Cloud Servers) Reliable and scalable server infrastructure for on-premise or cloud deployment to support critical business systems.
- Kioscos autoservicio (Self-Service Kiosks) Interactive self-service kiosk solutions that automate processes and improve customer service, enabling appointment scheduling, ticket issuance, and remote waiting.
- Implantación de proyectos de tecnología (Technology Project Implementation) Professional services for deploying technology solutions adapted to business needs in an agile and efficient manner, including physical installation of IT equipment.
- Implantación de soluciones software (Software Solution Implementation) Configuration and integration services for software platforms to maximize performance, ensuring proper setup and integration with existing systems.
- Renting informático (IT Leasing)
Companies that use Valpatek Technology Group
Customer profileSegments6 records
Ideal customer profiles4 records
Valpatek Technology Group technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature11 records
Valpatek Technology Group partnerships and signals
Strategic signalScale indicators3 records
Recent moves5 records
Expansion highlights5 records
Valpatek Technology Group competitors and assessment
Company assessmentEmerging players
- Waitwhile: Waitwhile offers a cloud-native virtual queueing and appointment scheduling platform serving healthcare, retail, and public-facing businesses — overlapping with Valpatek's queue management and appointment booking software.
Direct peers
- Navori Labs: Navori Labs provides professional digital signage software and media players for retail, corporate, and public-facing deployments — a direct competitor to Valpatek's digital signage hardware/software bundle.
- Wavetec: Wavetec provides queue management, digital signage, and self-service solutions to banks, healthcare providers, and retailers globally — directly competing with Valpatek's queue management and digital signage offerings in similar verticals.
- Qmatic (ACF Technologies): Qmatic (now part of ACF Technologies) is a long-established provider of queue management, appointment booking, and customer journey solutions for retail, healthcare, and public sector — a direct competitor to Valpatek's core queue management product.
- Docpath: Docpath is a Spanish-headquartered vendor of Customer Communication Management (CCM) and document management software — directly competing with Valpatek's CCM offering and operating in the same Spanish-speaking market.
- Yodeck: Yodeck provides cloud-based digital signage software for retail, hospitality, and corporate environments — competing with Valpatek's Cartelería Digital offering in the same SMB-to-mid-market segment.
Regional players
- Seresco: Seresco is a Spanish IT services and software company providing payroll, HR, and digital transformation solutions to public administration and enterprises — a comparable regional Iberian player with similar end-market focus.
- Bontouch: Bontouch is a Swedish-headquartered digital product and consulting firm serving enterprise clients across Europe — comparable to Valpatek's IT consulting and software implementation services in scope, though focused on Nordic and broader European markets.
Broad incumbents
- Scala (Stratacache): Scala, part of Stratacache, is a global digital signage and customer experience platform with broader scale and reach than Valpatek, serving many of the same retail and enterprise verticals.
- IECISA: IECISA is a large Spanish IT services and systems integrator serving public administration, healthcare, and financial services — overlapping with Valpatek's enterprise and public sector verticals, but at significantly larger scale.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Valpatek Technology Group social profiles
Digital presenceValpatek Technology Group compliance and trust
Trust signalCompliance1 record
Valpatek Technology Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Valpatek Technology Group leadership team
Management profileNumber of profiles
Valpatek Technology Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Valpatek Technology Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Valpatek Technology Group
What does Valpatek Technology Group do?
Valpatek Technology Group provides an integrated portfolio of digital transformation solutions for physical customer touchpoints. The offering combines proprietary software (queue management, digital signage, Customer Communication Management, Contract Lifecycle Management, and ENS-compliant cybersecurity), hardware (microcomputing equipment, on-premise and cloud servers, self-service kiosks), and professional services (technology implementation, software integration, IT leasing, consulting, and ongoing maintenance and support).
Is Valpatek Technology Group a public or private company?
Valpatek Technology Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Valpatek Technology Group founded?
Valpatek Technology Group was founded in 2004. It employs 11 to 50 people.
Where is Valpatek Technology Group based?
Valpatek Technology Group is headquartered in Madrid, Spain, in the Europe region.
How does Valpatek Technology Group make money?
Five revenue lines are on record. Software Product Sales are the primary driver. The others are hardware Product Sales, IT Leasing (Renting), professional Services - Implementation and Consulting and maintenance and Support Services.
Who are Valpatek Technology Group's main competitors?
Waitwhile is listed as an emerging player. Direct peers are Navori Labs, Wavetec, Qmatic (ACF Technologies), Docpath and Yodeck. Regional players are Seresco and Bontouch. Broad incumbents are Scala (Stratacache) and IECISA.
Does Valpatek Technology Group have an API?
No public API is recorded for Valpatek Technology Group.
What industry is Valpatek Technology Group in?
Valpatek Technology Group's product category is Digital Transformation Solutions. Its primary akta.pro industry code is BPAAACAC, Software/Application Support (SaaS, Enterprise Apps), with a secondary code of BPAAACAE, Cloud & Infrastructure Support (Servers, Storage, Virtualization). Its NAICS code is 541511 and its SIC code is 7371.