Capstone IT
Capstone IT is a privately held managed IT services provider in Palm Beach Gardens, Florida, founded in 2017, delivering outsourced 24/7 IT support, cybersecurity, cloud, and consulting services to small and medium-sized businesses across South Florida's Treasure Coast and Palm Beaches.
- Company typePrivate
- Founded2017
- HeadquartersPalm Beach Gardens, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Capstone IT does
Capstone IT is a privately held managed IT services provider (MSP) headquartered in Palm Beach Gardens, Florida, founded in 2017 by CEO Michael Borlaug. The company delivers outsourced IT department services — including 24/7 network monitoring, cybersecurity, cloud services, data backup and disaster recovery, help desk support, and IT consulting — to small and medium-sized businesses across the Treasure Coast and Palm Beaches region of South Florida. Its service portfolio spans sixteen named offerings, from core Managed IT Support and Cybersecurity Services to adjacent lines such as Co-Managed IT, Hardware-as-a-Service, Microsoft 365 Cloud migration, Onsite Apple Support, and an 'AI for Businesses' consulting line.
The underlying technology stack is built on third-party platform partnerships rather than proprietary infrastructure: ConnectWise provides PSA and ticketing, Datto provides backup and disaster recovery, Microsoft (Silver competency) provides cloud productivity and Azure services, HP provides hardware procurement, and Breach Secure Now provides security awareness training. This vendor ecosystem allows a small team (1-10 employees) to deliver enterprise-grade tooling without internal R&D. Sales motion is sales-led and regional, combining direct phone outreach, website lead capture, free discovery consultations, and active participation in local chambers of commerce and industry associations (law, non-profit, manufacturing, construction, finance, architecture/engineering).
The business model is primarily subscription-based recurring revenue from monthly managed services contracts with predictable per-user/device fees, supplemented by professional services (IT consulting, project work such as Microsoft 365 migrations), hardware and software procurement resale, and Hardware-as-a-Service leasing. Customer acquisition is community-driven, leveraging Borlaug's cybersecurity speaking presence, chamber memberships (Hobe Sound, Stuart/Martin County), and a referral program. The company serves 'hundreds of businesses' per its own commentary, though revenue is not publicly disclosed and there is no external funding.
Capstone IT firmographics
Firmographics- Name
- Capstone IT
- Legal name
- Capstone IT
- Website
- https://capstoneitservices.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Capstone IT is a privately held managed IT services provider in Palm Beach Gardens, Florida, founded in 2017, delivering outsourced 24/7 IT support, cybersecurity, cloud, and consulting services to small and medium-sized businesses across South Florida's Treasure Coast and Palm Beaches.
- Ownership category
- akta.pro rank
Capstone IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Service Desk & ITSM Outsourcing (BPAEAMAF), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
Keywords
Where Capstone IT is headquartered
LocationHeadquarters
- HQ city
- Palm Beach Gardens
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Capstone IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services: Monthly service agreements providing ongoing network maintenance, reliable data backup, unlimited help desk hours, 24x7 access to help, 24x7 network security monitoring, proactive maintenance, support for multiple devices per user, and unlimited vendor coordination.
- IT Consulting: Technology consulting services including strategy for use of technology and budget planning to meet business objectives.
- Hardware & Software Procurement: Procurement services for new hardware or software to increase capabilities and reduce costs for clients.
- Fixed Price Projects: Fixed price project work such as Microsoft Office 365 migrations included in managed services plans.
- Hardware as a Service (HaaS): Hardware procurement and leasing services for businesses.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services with unlimited help desk and on-site support |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels10 records
Capstone IT product offering
Product offeringCore offering
Capstone IT provides outsourced managed IT services for small and medium-sized businesses across South Florida, functioning as a full external IT department. Its core offering is a recurring managed services plan that bundles 24/7 network monitoring, proactive security maintenance, unlimited help desk support, data backup, and vendor coordination. The company complements this with specialized services in cybersecurity, cloud migrations, disaster recovery, IT consulting, and hardware/software procurement.
Product overview
Capstone IT is a managed IT services provider offering a comprehensive portfolio of technology services for small to medium businesses across South Florida. The core offering centers on Managed IT Support as a full outsourced IT department with 24/7 proactive monitoring and security. This is complemented by specialized services including AI for Businesses, Cybersecurity Services, Cloud Services, and Data Backup & Disaster Recovery Services. Additional offerings include IT Consulting, Hardware & Software Procurement, Microsoft 365 Cloud, Help Desk Services, Co-Managed IT Services, Hardware As A Service (HaaS), Network Monitoring Services, Network Audit Services, Onsite Apple Support, and Capstone Security Training. The company operates as a service-based MSP rather than a software product platform.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support
Quantifiable outcome
- Reduced or eliminated downtime through 24/7 proactive monitoring
- +2 more outcomes
Companies that use Capstone IT
Customer profileNamed customers11 records
Segments7 records
Ideal customer profiles3 records
Capstone IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Capstone IT partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered minor and core.
- Florida Rural Legal ServicesminorBreakfast sponsor at the 19th Circuit Bench Bar Conference put on by Florida Rural Legal Services. CEO distributed co-authored book 'The Definitive Guide to Cybersecurity and Compliance for Law Firms' and spoke about AI in law firms.
- Hobe Sound Chamber of CommercecoreOfficial managed IT services partner to the Hobe Sound Chamber of Commerce. Capstone IT supports the chamber's technology needs and participates in chamber events and business community activities.
- Stuart/Martin County Chamber of CommercecoreActive member and partner of the Stuart/Martin County Chamber of Commerce, participating in chamber events and business networking activities.
- ConnectWisecoreTechnology partner providing Professional Services Automation (PSA) platform for managing service delivery, ticketing, and customer relationships.
- DattocoreTechnology partner for backup, disaster recovery, and business continuity solutions. Provides cloud-based data protection integrated into Capstone's managed services offering.
- MicrosoftcoreMicrosoft Partner with Silver competency status. Provides Microsoft 365, Azure, and other Microsoft cloud solutions integrated into managed IT services.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Capstone IT competitors and assessment
Company assessmentDirect peers
- Dataprise: Regional-to-national MSP offering managed IT, cybersecurity, and cloud services primarily to mid-market organizations. Comparable in managed services subscription model and security-led value proposition.
- Integris: Regional managed IT services and cybersecurity provider serving SMBs and mid-market clients in the U.S. Comparable recurring managed services model with focus on proactive monitoring and security.
- NexusTek: Managed IT, cloud, and cybersecurity services provider serving SMB and mid-market clients with 24/7 help desk and proactive monitoring. Directly comparable in service portfolio and customer segment.
- CMIT Solutions: National franchise MSP delivering managed IT, cybersecurity, and help desk to SMBs across verticals including legal, healthcare, and non-profit. Comparable in SMB focus, recurring managed services model, and vertical-driven GTM.
- LAN Infotech: South Florida-based managed IT services provider serving SMBs with help desk, network monitoring, cybersecurity, and cloud services. Closely comparable to Capstone in geography, customer segment, and service mix.
- Ntiva: Mid-sized MSP providing managed IT, cybersecurity, cloud, and strategic IT consulting to SMB and mid-market clients. Comparable in core service portfolio and subscription-style managed services delivery.
- Bellwether Technology: Regional managed IT and cybersecurity provider serving SMB and mid-market customers across the Gulf South. Comparable in managed services subscription model and cybersecurity-centric positioning.
- MainSpring: Regional MSP providing managed IT, cloud, and cybersecurity to SMBs and mid-market clients with a vCIO-led consulting approach. Comparable in subscription managed services and IT consulting emphasis.
Broad incumbents
- CDW: Large multi-brand IT solutions and services provider delivering managed services, hardware/software procurement, and cloud solutions to SMB through enterprise. Overlaps with Capstone across managed IT, hardware procurement, and Microsoft 365 services.
- Insight Enterprises: Large-scale IT solutions and services provider offering managed services alongside hardware, software, and cloud solutions globally. Overlaps with Capstone in managed IT and procurement but operates at materially larger scale with a broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Capstone IT social profiles
Digital presenceCapstone IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Capstone IT leadership team
Management profileNumber of profiles
Profiles1 record
Capstone IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Capstone IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Capstone IT
What does Capstone IT do?
Capstone IT provides outsourced managed IT services for small and medium-sized businesses across South Florida, functioning as a full external IT department. Its core offering is a recurring managed services plan that bundles 24/7 network monitoring, proactive security maintenance, unlimited help desk support, data backup, and vendor coordination. The company complements this with specialized services in cybersecurity, cloud migrations, disaster recovery, IT consulting, and hardware/software procurement.
Is Capstone IT a public or private company?
Capstone IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Capstone IT founded?
Capstone IT was founded in 2017. It employs 1 to 10 people.
Where is Capstone IT based?
Capstone IT is headquartered in Palm Beach Gardens, United States, in the North America region.
How does Capstone IT make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are IT Consulting, hardware & Software Procurement, fixed Price Projects and hardware as a Service (HaaS).
Who are Capstone IT's main competitors?
Direct peers on record are Dataprise, Integris, NexusTek, CMIT Solutions, LAN Infotech, Ntiva, Bellwether Technology and MainSpring. Broad incumbents are CDW and Insight Enterprises.
Does Capstone IT have an API?
No public API is recorded for Capstone IT.
What industry is Capstone IT in?
Capstone IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAMAF, Service Desk & ITSM Outsourcing. Its NAICS code is 54151 and its SIC code is 7370.