ESW Staffing
ESW Staffing, operating as Heart of the House Hospitality, is an Indianapolis-based, employee-owned (ESOP) U.S. hospitality staffing agency founded in 1983, providing temporary housekeeping, food and beverage, event, stadium, overnight cleaning, and assisted living associates to hotels, venues, and senior living operators across 33 U.S. markets.
- Company typePrivate
- Founded1983
- HeadquartersPhoenix, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What ESW Staffing does
ESW Staffing, operating commercially as Heart of the House Hospitality, is a U.S.-based hospitality staffing agency founded in 1983 and headquartered in Indianapolis, Indiana, with operations across 33 metropolitan markets. The company provides temporary and managed staffing services across seven vertical-aligned service lines: managed housekeeping, hotel staffing, food and beverage staffing, event staffing, stadium and arena staffing, overnight cleaning, and assisted living staffing. Customers are hospitality operators — including full-service and boutique hotels, restaurants and caterers, convention and event venues, sports and entertainment venues, and senior/assisted living communities — who purchase hourly-billed associates to address turnover, seasonal demand, and event-driven labor variability.
The company operates on a transaction-fee revenue model, billing clients on an hourly basis for placed associates and using quote-based pricing tied to position type, location, and service requirements. Its technology stack is built on the third-party AVIONTE staffing platform, which handles associate scheduling, time tracking, payroll, and client portal access; the company does not disclose proprietary technology or AI capabilities. Go-to-market is sales-led B2B with dedicated employer and job-seeker portals, supported by multi-channel marketing (blog, LinkedIn, Facebook, Instagram, YouTube) and active membership in SHRM, AHLA, ASA, HFTP, and SIA.
Ownership is structured as an employee-owned ESOP, with the company identified as "a Servantex Company" in its corporate footer, indicating Servantex Company serves as a parent or strategic holding entity. The firm has earned the ClearlyRated Best of Staffing award for both client and employee satisfaction in each of 2022 through 2026, and is a Wyndham Rewards WR Certified Supplier. No acquisition, funding, or leadership-change history is disclosed in the available data.
ESW Staffing firmographics
Firmographics- Name
- ESW Staffing
- Legal name
- Heart of the House
- Website
- https://eswstaffing.com
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- ESW Staffing, operating as Heart of the House Hospitality, is an Indianapolis-based, employee-owned (ESOP) U.S. hospitality staffing agency founded in 1983, providing temporary housekeeping, food and beverage, event, stadium, overnight cleaning, and assisted living associates to hotels, venues, and senior living operators across 33 U.S. markets.
- Ownership category
- akta.pro rank
ESW Staffing industry classification
Industry- Product category
- Hospitality Staffing Services
- NAICS
- Professional Employer Organizations (561330)
- SIC
- Services-Employment Agencies (7361)
- akta.pro primary industry
- Hospitality & Events Temp Staffing (BPACACAN)
- akta.pro secondary industries
- Event Hospitality & VIP Lounge Staff (HSACAEAH), Meeting & Events Support Services (Room Setup, AV Coordination, Hospitality) (IMAIALAE)
Keywords
Where ESW Staffing is headquartered
LocationHeadquarters
- HQ city
- Phoenix
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ESW Staffing business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Hospitality Staffing Services: Provides temporary and managed hospitality staffing to hotels, food and beverage operators, event venues, stadiums, and senior living communities. Revenue generated through placement fees and hourly billing for assigned associates.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Custom staffing solutions for hospitality clients |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
ESW Staffing product offering
Product offeringCore offering
ESW Staffing (operating as Heart of the House Hospitality) is an employee-owned hospitality staffing agency that supplies pre-screened, trained temporary and managed associates to hotels, food and beverage operators, event venues, stadiums/arenas, and senior living communities. Service lines include Managed Housekeeping, Hotel Staffing, Food and Beverage Staffing, Event Staffing, Stadium and Arena Staffing, Overnight Cleaning, and Assisted Living Staffing. Revenue is generated through placement fees and hourly billing for deployed associates across 33 U.S. markets.
Product overview
Heart of the House is an employee-owned hospitality staffing agency operating as a single unified service offering rather than a modular platform. The company provides a portfolio of specialized staffing services including Managed Housekeeping, Hotel Staffing, Food and Beverage Staffing, Event Staffing, Stadium and Arena Staffing, Overnight Cleaning, and Assisted Living Staffing. These services serve hotels, food and beverage operators, event venues, stadiums, and senior living communities across 33 U.S. markets. The company does not offer a technology product or software platform but rather positions its staffing agency services as the core offering, complemented by employee-owned culture and employee satisfaction programs.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Housekeeping Managed housekeeping staffing solution providing reliable hospitality talent for hotel and venue cleaning operations.
- Hotel Staffing Hospitality staffing services for hotels, supplying front-of-house and back-of-house personnel.
- Food and Beverage Staffing Staffing solutions for food and beverage operations, including restaurants, catering, and hospitality venues.
- Event Staffing Hospitality staffing for events, providing temporary talent for conferences, weddings, and corporate functions.
- Stadium and Arena Staffing Specialized staffing services for stadiums and arenas, supporting large-scale venue operations.
- Overnight Cleaning Night-shift cleaning staffing services for hotels and hospitality venues requiring round-the-clock housekeeping.
- Assisted Living Staffing Staffing solutions for senior living and assisted living communities, providing care and hospitality personnel.
Quantifiable outcome
- Four consecutive years of Best of Staffing award for client and employee satisfaction
Companies that use ESW Staffing
Customer profileSegments5 records
Ideal customer profiles5 records
ESW Staffing technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
ESW Staffing partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor and core.
- SHRM (Society for Human Resource Management)minorProfessional association membership for human resources professionals; provides credibility and access to HR industry best practices and networking
- AHLA (American Hotel & Lodging Association)corePrimary industry association for hotel and lodging industry; provides industry advocacy, training resources, and networking within the hospitality sector
- ASA (American Staffing Association)coreLeading trade association for the staffing industry; provides industry standards, advocacy, and professional development resources
- HFTP (Hospitality Financial and Technology Professionals)minorProfessional association focused on hospitality finance and technology; provides industry-specific education and networking
- SIA (Staffing Industry Analysts)minorLeading research and analysis firm for the staffing industry; provides market intelligence and industry research
- AVIONTEcoreTechnology platform partner providing staffing software for associate scheduling, time tracking, payroll, and client portal access; powers the employee and employer portal experience
- ServantexcoreParent company; Heart of the House is identified as 'a Servantex Company' on the website footer, indicating corporate affiliation and shared services
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
ESW Staffing competitors and assessment
Company assessmentBroad incumbents
- PeopleReady (TrueBlue): PeopleReady is the hospitality and general labor staffing arm of TrueBlue, with national scale and a dedicated hospitality division. It overlaps with Heart of the House on housekeeping, F&B, and event staffing but serves a much broader set of industries as well.
- ManpowerGroup: ManpowerGroup is one of the largest global staffing firms, with hospitality and event staffing capabilities that overlap with Heart of the House's service lines across multiple U.S. metros.
- Express Employment Professionals: Express is a major franchised staffing firm with hospitality staffing among its service lines. It competes for hospitality clients in overlapping U.S. markets and offers similar temp and contract placement services.
- Aramark: Aramark provides outsourced food service, hospitality, and staffing solutions to stadiums, arenas, convention centers, and hotels. While it is a much larger managed services provider, it competes for many of the same venue and event staffing mandates as Heart of the House.
- Aerotek: Aerotek is a large national staffing firm with hospitality, F&B, and event-staffing capabilities. It competes for the same enterprise hotel and venue accounts as Heart of the House but at much larger scale and broader scope.
- Centerplate: Centerplate is a hospitality and event services provider for stadiums, convention centers, and arenas. It directly overlaps with Heart of the House's stadium and arena staffing line, though it operates as a managed food/hospitality services firm rather than a pure temp agency.
- Kelly Services: Kelly is a global staffing provider with hospitality, event, and food service staffing offerings. It serves many of the same hotel and venue customers as Heart of the House but as part of a much wider portfolio of staffing solutions.
Direct peers
- Hospitality Staffing Solutions: Hospitality Staffing Solutions is a direct competitor providing temporary and permanent staffing for hotels, resorts, and convention centers across the U.S. It overlaps with Heart of the House on virtually every customer vertical — housekeeping, F&B, banquets, and front-of-house.
- Atrium Hospitality Staffing: Atrium is a hospitality-focused staffing firm serving hotels, resorts, and event venues with temporary associates for housekeeping, F&B, and front-of-house roles — directly comparable service mix and customer profile to Heart of the House.
- Huffmaster Management: Huffmaster provides hospitality, event, and industrial staffing with a heavy emphasis on hotels, country clubs, and special events. It competes head-to-head with Heart of the House in managed housekeeping and banquet/event staffing across many of the same U.S. markets.
Market position
Strengths4 records
Weaknesses3 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
ESW Staffing social profiles
Digital presenceESW Staffing financial estimates
Financial estimateRevenue estimate
Valuation estimate
ESW Staffing leadership team
Management profileNumber of profiles
ESW Staffing funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ESW Staffing M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ESW Staffing
What does ESW Staffing do?
ESW Staffing (operating as Heart of the House Hospitality) is an employee-owned hospitality staffing agency that supplies pre-screened, trained temporary and managed associates to hotels, food and beverage operators, event venues, stadiums/arenas, and senior living communities. Service lines include Managed Housekeeping, Hotel Staffing, Food and Beverage Staffing, Event Staffing, Stadium and Arena Staffing, Overnight Cleaning, and Assisted Living Staffing. Revenue is generated through placement fees and hourly billing for deployed associates across 33 U.S. markets.
Is ESW Staffing a public or private company?
ESW Staffing is a private company. It is classified as management employee owned and is currently operating.
When was ESW Staffing founded?
ESW Staffing was founded in 1983. It employs 251 to 500 people.
Where is ESW Staffing based?
ESW Staffing is headquartered in Phoenix, United States, in the North America region.
How does ESW Staffing make money?
One revenue line is on record: hospitality Staffing Services.
Who are ESW Staffing's main competitors?
Broad incumbents on record are PeopleReady (TrueBlue), ManpowerGroup, Express Employment Professionals, Aramark, Aerotek, Centerplate and Kelly Services. Direct peers are Hospitality Staffing Solutions, Atrium Hospitality Staffing and Huffmaster Management.
Does ESW Staffing have an API?
No public API is recorded for ESW Staffing.
What industry is ESW Staffing in?
ESW Staffing's product category is Hospitality Staffing Services. Its primary akta.pro industry code is BPACACAN, Hospitality & Events Temp Staffing, with a secondary code of HSACAEAH, Event Hospitality & VIP Lounge Staff. Its NAICS code is 561330 and its SIC code is 7361.