What HNext does

HNext is a private SaaS company that provides an AI-driven hotel operations platform automating staff task management, labor scheduling, stock control, team communication, and direct guest bookings. The platform is delivered as a mobile-first, cloud-based application with a 90% pictogram-based visual interface, offline functionality, and multilingual support in over 50 languages. Its core AI asset is Una, a digital concierge agent that handles 80% of guest calls, converts guest requests into automated task assignments, and supports voice-based direct booking; the platform integrates natively with 10+ Property Management Systems including Apaleo, Clock PMS, Mews, Cloudbeds, Ezee, Guestline, Guesty, Hapi, Oracle Opera, and SiteMinder.

HNext is developed by parent company Polydom and was previously operated under the name HKeeper until a September 2024 rebrand signaled a strategic shift toward AI-led hotel management. The product suite comprises six modules — Direct Booking + AI, Task Management, Labor Management, Stock Control, and Communication + AI — unified through real-time data flows between guest interactions, housekeeping/maintenance workflows, workforce scheduling, and inventory tracking. A September 2025 platform update added GPT-5 integration, multi-channel booking links (SMS/WhatsApp), and automated IVR navigation, deepening the AI differentiation.

HNext monetizes via quote-based SaaS subscriptions with a free one-month trial and free implementation; pricing is not publicly disclosed. The company employs 11-50 people, is headquartered in Orlando, Florida (Delaware-incorporated), and serves a globally distributed customer base spanning independent hotels, chains and resorts, management companies, cleaning firms, serviced apartments, and short-term rentals. The company is led by CEO and founder Svetlana Udalov and has no disclosed external venture capital or private equity funding.

Name

HNext

Legal name

HNext

Website

https://hnext.ai

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

HNext is a private SaaS company providing an AI-driven hotel operations platform that automates staff task management, labor scheduling, stock control, team communication, and guest bookings via its Una AI concierge, serving independent hotels, chains, management companies, and cleaning firms globally.

Ownership category

akta.pro rank

Product category

Hotel Operations Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

akta.pro primary industry

Customer Support, Contact Center & Case Management (Omnichannel) (THALAGAK)

Keywords

• Hotel operations software
• Hospitality management platform
• AI hotel concierge
• Housekeeping automation software
• Hotel staff scheduling

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Cloud-based SaaS platform for hotel operations management. Hotels pay subscription fees to access the platform including task management, labor management, stock control, and AI features. Pricing is quote-based with free trial period offered.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

HNext is a mobile-first, AI-powered SaaS platform for hotel operations management. It automates housekeeping and maintenance task assignment, labor scheduling based on PMS booking data, stock and linen tracking, and inter-team communication. Its AI agent Una handles direct bookings, guest inquiries, and service requests via voice and text in 50+ languages, and automatically converts those requests into operational tasks routed to the appropriate staff.

Product overview

HNext is an AI-driven hotel management platform comprising six integrated modules: Direct Booking + AI (powered by Una), Task Management, Labor Management, Stock Control, and Communication + AI. The platform operates as a unified system where guest interactions through the AI concierge automatically trigger task assignments in the task management module, which feeds into labor scheduling optimization and inventory tracking. Communication tools provide real-time coordination across all modules, with automated reporting and analytics completing the ecosystem.

Differentiator

Problem solved

Functional benefit

Products and services

• HNext Platform Mobile-first hotel operations platform combining task management, labor management, stock control, communication, and AI-powered guest services into a single unified system. Built for hotel operations teams needing automation of housekeeping, maintenance, labor scheduling, and guest communication.
• Direct Booking + AI (Una) AI-powered direct booking solution featuring Una, a 24/7 digital agent that handles room reservations via voice calls and texts, processes payments, sends confirmations, and reduces missed calls and lost reservations. Targets hotels seeking to capture direct bookings without call center overhead.
• HNext AI Powered by Una's Latest AI Innovations AI capability update integrating GPT-5 for natural language guest communications, with multi-channel booking link delivery (SMS and WhatsApp), automated IVR navigation, and enhanced task management integration for hotels using the Una AI agent.
• Task Management Automated task assignment and tracking system for housekeeping and maintenance operations with rule-based automation, SOP checklists, photo documentation, and real-time status updates for all tasks. Designed for hotel operations teams managing cleaning and maintenance workflows.
• Labor Management AI-driven workforce optimization including personnel forecasting based on PMS data, smart scheduling, time tracking, overtime control, and workload analytics to reduce overstaffing costs. For hotel and cleaning company operations managers.
• Stock Control Automated inventory management system that tracks material usage during tasks, monitors stock levels, generates low-stock alerts, and controls linen outsourcing with real-time inventory recalculations. For hotel housekeeping and operations teams.

Quantifiable outcome

• 45% increase in guest satisfaction
• +6 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability12 records

Feature7 records

Partnerships

Five partnerships are on record, tiered core and minor.

• PolydomcoreTechnology or Integration · 1 January 2024Polydom is the parent company and developer of the Una AI agent technology integrated into HNext. HNext AI Concierge is developed by Polydom and powers the AI-powered digital employee capabilities including voice booking, guest communication, and task automation. This is a core technology partnership essential to HNext's AI capabilities.
• ApaleocoreTechnology or Integration · 1 January 2024Apaleo is a modern, cloud-based Property Management System (PMS). HNext integrates with Apaleo PMS to enable real-time room occupancy status updates, automated cleaning task assignments based on booking data, and seamless data synchronization between systems. This partnership enables hotels using Apaleo to benefit from HNext's operational automation.
• Clock PMScoreTechnology or Integration · 1 January 2024Clock PMS is a property management system provider. HNext integrates with Clock PMS for automated data flow including room status updates, booking data synchronization, and task automation. This integration enables housekeepers to update room status in real-time without using phone or walkie-talkie.
• MewscoreTechnology or Integration · 1 January 2024Mews is a cloud-based property management system for modern hotels. HNext integrates with Mews to provide automated task management based on real-time booking data, room status synchronization, and operational workflow optimization.
• Ira Vouk (Hotel Tech 101)minorOthersHNext is a sponsor of Ira Vouk's Hotel Tech 101 book, supporting education and knowledge-sharing in the hotel technology industry. CEO Lana Udalov contributed insights on the Hotel Tech Ecosystem chapter.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Whistle (by Cloudbeds): Whistle is a guest messaging and AI communication platform that overlaps directly with HNext's Una AI concierge in automating guest interactions for hotels.
• Aiosell: Aiosell is an AI-driven hotel revenue management and operations platform that overlaps with HNext in automating hotel workflows and providing AI-powered insights to hoteliers.

Direct peers

• ALICE (by Actabl): ALICE is a hotel operations platform covering task management, guest experience, and team communication — directly competing with HNext across the same module set for hotel operations staff.
• Quore: Quore provides hotel housekeeping, engineering, and operations workflow software, closely comparable to HNext's task management and operations modules for independent and mid-market hotels.
• Hotelkit: Hotelkit is a hotel operations and internal communication platform used by chains and groups for task management, quality audits, and cross-property workflows — overlapping directly with HNext's target use cases.
• Optii (by Actabl): Optii provides AI-driven hotel operations management including housekeeping, maintenance, and task automation — closely comparable to HNext's task and labor modules.

Broad incumbents

• Cloudbeds: Cloudbeds is an all-in-one hotel management platform with PMS, channel manager, and guest experience features, giving it broad overlap with HNext in the independent and mid-market hotel segment.
• Shiji Group: Shiji provides enterprise hotel technology platforms (PMS, POS, distribution) used by large hotel groups, representing a broader incumbent whose roadmap may encroach on HNext's operations automation.
• Mews: Mews is a leading cloud-native PMS that increasingly bundles operations and guest experience features, making it both a key integration partner and a potential competitor for HNext's mid/back-office modules.
• Oracle OPERA: Oracle's OPERA Cloud is the dominant enterprise PMS for large hotel chains; integration with it is a key dependency for HNext, while OPERA's own roadmap is a competitive threat to standalone operations platforms.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/hkeepernext
• LinkedInlinkedin.com/company/hnext

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HNext