Tölvuþjónustan ehf.

What Tölvuþjónustan ehf. does

Tölvuþjónustan ehf. is an Icelandic managed IT services provider operating from offices in Akranes and Kópavogur. The firm delivers Service Desk, on-site support, hosting and operations, network operations, and 24/7 monitoring services to Icelandic small and mid-market businesses, with case-study customers in education (Fjölbrautaskóli Vesturlands) and maritime services (Fálkinn Ísmar). The service portfolio also includes license advisory, security advisory, and cloud solutions, with delivery standardized on the Microsoft 365 and Power Platform ecosystem.

The company's underlying technical stack centers on Microsoft cloud productivity and low-code tooling, supplemented by a 24/7 monitoring function that operates as a lightweight SOC/NOC. Information security is formalized under an ISO/IEC 27001:2013 information security management system, audited and certified by BSI Group. The team of approximately ten specialists, including CEO Eggert Herbertsson and CTO Eyjólfur Stefánsson, executes both remote and on-site service delivery across Iceland.

The business model is recurring managed services revenue (Service Desk contracts, hosting, 24/7 monitoring) supplemented by Microsoft license advisory commissions and project-based cloud and security advisory work. Pricing is not publicly disclosed but follows standard MSP per-seat, per-device, or per-ticket constructs typical of the segment. Customer concentration appears moderate given the small team and named anchor accounts, with the unnamed SMB long-tail providing some diversification within the Icelandic market.

Name

Tölvuþjónustan ehf.

Legal name

Tölvuþjónustan ehf.

Website

https://tolva.is

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

Tölvuþjónustan ehf. is an Icelandic managed IT services provider offering Service Desk, hosting, network operations, and 24/7 monitoring to Icelandic SMB and public-sector clients. The firm is ISO 27001 certified and standardized on the Microsoft 365 ecosystem.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Business Service Centers (56143)

SIC

Services-Management Services (8741), Services-Help Supply Services (7363)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• Managed IT services
• IT infrastructure management
• Network operations center
• Cloud hosting services
• Cybersecurity consulting

Headquarters

HQ city

Akranes

HQ country

Iceland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Managed IT Services: Ongoing managed services including system hosting, monitoring, operations, and maintenance. Revenue generated through continuous service contracts with monthly/annual billing.
2. On-site Services: Field service for equipment installation, troubleshooting, maintenance performed at customer premises. One-time service revenue.
3. Microsoft Licensing Advisory: Consulting services for Microsoft 365 licensing optimization and implementation. Helps businesses select appropriate licenses and maximize technology investments.
4. Security Consulting (MSP): Managed Service Provider security advisory including risk assessment, policy development, implementation, monitoring, and continuous improvement.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Tölvuþjónustan ehf. is an Icelandic managed IT services provider (MSP) delivering a portfolio of services including a service desk (Þjónustuborð), on-site field support (Vettvangsþjónusta), 24/7 hosting and operations in ISO 27001 certified data centers, network operations (Netrekstur), continuous SOC/NOC monitoring (Vöktun), Microsoft 365 license advisory, security advisory, and cloud solutions built on Microsoft 365 and Power Platform. Services are sold primarily to Icelandic businesses under recurring and project-based engagements.

Product overview

Tölvuþjónustan ehf. is a managed IT services provider (MSP) offering an integrated portfolio of IT services including a service desk, on-site support, hosting and operations, network management, 24/7 monitoring, license advisory, security advisory, and cloud solutions. The core service offering is built around the Þjónustuborð (Service Desk) as the primary customer touchpoint, supported by Vettvangsþjónusta (On-site Service), Hýsing og Rekstur (Hosting and Operations), and Netrekstur (Network Operations). Add-on services include Vöktun (Monitoring), Leyfisráðgjöf (License Advisory), Öryggisráðgjöf (Security Advisory), and Skýjalausnir (Cloud Solutions). All infrastructure is ISO 27001 certified and backed by a 24/7 SOC/NOC operation.

Differentiator

Problem solved

Functional benefit

Products and services

• Þjónustuborð (Service Desk) Help desk service providing fast, exceptional assistance for users experiencing technical issues or questions during their work; serves as the primary customer touchpoint for Tölvuþjónustan's managed IT services.
• Vettvangsþjónusta (On-site Service) On-site support service delivered by experienced specialists handling setup, maintenance, and troubleshooting of equipment and systems locally at customer premises to minimize disruption.
• Hýsing og Rekstur (Hosting and Operations) 24/7 monitored hosting of computer systems with security backup in high-quality data centers, including comprehensive operational management for customer infrastructure.
• Netrekstur (Network Operations) Daily operation and security management of network equipment, connections, firewalls, and infrastructure that connect the customer's work environment.
• Vöktun / Eftirlit (Monitoring) Continuous monitoring and response service based on 24/7 SOC and NOC operations where specialists constantly monitor system status and security events, providing rapid response to anomalies and targeted remediation.
• Leyfisráðgjöf (License Advisory) Advisory service for Microsoft 365 licensing and solution utilization, helping businesses select appropriate licenses, maximize technology investments, and ensure proper license configuration.
• Öryggisráðgjöf (Security Advisory) Comprehensive MSP security advisory focusing on risk assessment, policy development, selection of appropriate security solutions, implementation, monitoring, and continuous improvement of customer security posture.
• Skýjalausnir (Cloud Solutions) Cloud solutions built on Microsoft 365, Power Platform, and secure cloud infrastructure for modern digital workplaces, including Microsoft 365 security, backup (email, OneDrive, SharePoint, Teams), and management services.

Quantifiable outcome

• Skjót viðbrögð við tæknivandamálum (Quick response to technical issues)
• +1 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

One partnership is on record.

• BSI GroupcoreOthersBSI Group provides ISO/IEC 27001:2013 certification for Tölvuþjónustan's information security management system. This certification validates the company's compliance with international information security standards for hosting and customer services operations.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Atea: Atea is the largest Nordic IT infrastructure and managed services provider, offering cloud, networking, security, and workplace services across the Nordics. While not Iceland-focused, it competes for Nordic-region managed services contracts and represents the broader incumbent against which Tölvuþjónustan's local specialization must differentiate.
• Crayon: Crayon is a Nordic-headquartered IT services and software asset management company specializing in cloud economics, Microsoft licensing, and infrastructure optimization. It competes with Tölvuþjónustan for Microsoft licensing advisory and cloud infrastructure management engagements across the Nordics.
• Advania: Advania is a major Nordic IT services and managed services provider with operations across Iceland, Sweden, Norway, Finland, and the UK. It offers infrastructure, cloud, security, and workplace services that directly overlap with Tölvuþjónustan's MSP portfolio, though at significantly larger scale and broader geographic footprint.

Others

• ConnectWise: ConnectWise is a major provider of business management, RMM, and cybersecurity software purpose-built for MSPs. It is an adjacent ecosystem player whose tooling Tölvuþjónustan could leverage, while larger MSP competitors using ConnectWise may achieve efficiency advantages in delivery.
• Kaseya: Kaseya is a leading provider of IT management and MSP platform software (RMM, PSA, security) used by managed service providers globally. While not a direct services competitor, it is an ecosystem enabler whose platforms could either empower Tölvuþjónustan or be deployed by larger competitors to undercut its service economics.

Regional players

• Sýn (Vodafone Iceland): Sýn, operating the Vodafone brand in Iceland, provides telecommunications, IT, and managed services to Icelandic businesses. Its IT and business services arm overlaps with Tölvuþjónustan's offering, particularly in network management, hosting, and B2B connectivity.
• Sendir: Sendir is an Icelandic IT services company providing cloud, infrastructure, and managed services primarily to Icelandic customers. It targets a similar mid-market and enterprise segment in Iceland and competes with Tölvuþjónustan for the same limited pool of local customers.
• Icepeak: Icepeak is an Icelandic IT services and consulting firm offering infrastructure, cloud, and managed services to Icelandic businesses. It serves a comparable mid-market and enterprise customer base and competes for similar managed services contracts in the domestic Icelandic market.

Direct peers

• Origo: Origo is a leading Icelandic IT company providing managed services, cloud solutions, and IT consulting to enterprises and the public sector. Like Tölvuþjónustan, it focuses on infrastructure operations and Microsoft 365-centric services in Iceland, making it a direct competitor for mid-market and enterprise customers.
• Nýherji: Nýherji is one of Iceland's largest IT services and consulting companies offering managed services, cloud, infrastructure, and software solutions to Icelandic enterprises. It is the most direct domestic competitor to Tölvuþjónustan, targeting the same Icelandic B2B customer base with similar Microsoft-centric and infrastructure offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/tolvais
• LinkedInlinkedin.com/company/tolva-ehf

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tölvuþjónustan ehf.