Service 24 Notdienst

What Service 24 Notdienst does

Service 24 Notdienst GmbH is an Austria-based, privately held GmbH founded in 1981 and headquartered in Altaussee that operates as a brand-independent, 24/7 emergency and assistance service provider for motor vehicles — principally commercial trucks and trailers — across Europe and beyond. The company serves enterprise B2B clients including transport operators, freight forwarders, vehicle manufacturers, leasing companies, insurance companies, and other assistance providers, delivering an integrated portfolio of four core service modules: Assistance (breakdown and accident recovery via a network of 40,000 authorized workshops across Europe), Customer Care (multilingual 1st/2nd level support in 27+ languages at native speaker level), Mobility (individually configurable assistance packages with payment options and tax advantages), and Contract Management (customizable, automated contract administration with notification reminders). Operational scale includes approximately 490,000 calls personally answered per year at an average 11-second response time, supported by decentralized call centers in Austria and Eastern Europe that are connected via proprietary high-tech software.

The underlying technology platform is a web-based assistance software that supports complete emergency call organization, combined with high-tech software solutions that connect service center employees online across Europe, plus remote desktop capability enabling partial tele-work. The company operates through a B2B direct sales motion, distributing services via its own call center infrastructure, the joint venture with 24/7 ASSISTANCE, and the 40,000-workshop partner network. Revenue mechanics combine transaction-based fees for assistance and dispatch services, subscription/recurring revenue for Mobility and Contract Management packages, and professional services revenue for outsourced Customer Care, with pricing customized per client and not publicly disclosed. Management is led by Managing Directors Jarno Bor (also leading the 24/7 ASSISTANCE joint venture) and Bernd Tasch, with Stefan Hentschel appointed as Data Protection Officer.

The company is ISO 9001 certified, holds an annual Creditreform creditworthiness certificate (2024), and received IQNet certification in 2022, reflecting an enterprise-grade compliance posture. Distribution is digital-light (corporate website in German and English, LinkedIn and Instagram profiles, a careers page) layered onto direct enterprise relationships. Notably, Service 24 takes an explicit human-first positioning ("Chatbots ersetzen für uns keine echten Menschen"), intentionally avoiding AI-driven automation at the customer interaction layer while relying on workflow software and a multilingual workforce for service delivery.

Name

Service 24 Notdienst

Legal name

SERVICE 24 NOTDIENST GMBH

Website

https://service24.solutions

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

101–250 employees

Short description

Service 24 Notdienst GmbH is an Austria-based, privately held B2B emergency and assistance service provider founded in 1981 that delivers 24/7 multilingual breakdown, accident, claims, and customer care services to transport, logistics, insurance, leasing, manufacturing, and assistance clients across Europe via a 40,000-workshop partner network.

Ownership category

akta.pro rank

Product category

Vehicle Assistance and Roadside Services

NAICS

Support Activities for Road Transportation (4884), Motor Vehicle Towing (488410)

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

Mobile Heavy-Duty Repair & Roadside Assistance (On-Site Service) (TLAKABAN)

akta.pro secondary industry

Mobile Tire Service & Emergency Roadside (On-Site) (TLAKADAC)

Keywords

• Vehicle roadside assistance
• Commercial breakdown services
• Multilingual call center
• Fleet mobility solutions
• Contract management services

Headquarters

HQ city

Altaussee

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Assistance Services: Technical assistance for all motor vehicles including breakdown and accident recovery, towing to nearest specialist garage, coordination with 40,000 authorized workshops network in Europe
2. Customer Care Services: 1st and 2nd level customer support provided in 27+ languages at native speaker level for B2B clients
3. Mobility Services: Individually configurable service products including assistance packages with various payment options and tax benefits
4. Contract Management Solutions: Customizable contract management solutions with automated notifications and reminders, extendable service packages

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Service 24 Notdienst GmbH delivers 24/7 emergency and assistance services for trucks, trailers, and all motor vehicles, including on-site breakdown repair, towing to specialist workshops, accident recovery, initial medical care, and tire emergency services. The company provides multilingual customer care (27+ languages at native speaker level), customizable mobility assistance packages, and contract management solutions with automated notifications, all coordinated through a network of 40,000 authorized workshops across Europe.

Product overview

Service 24 Notdienst is a brand-independent, Europe-wide emergency service provider offering a portfolio of four interconnected service modules: Assistance (breakdown and accident support via a 40,000-workshop network), Customer Care (multilingual 24/7 call center support in 27+ languages), Mobility (individually configurable assistance packages with payment options), and Contract Management (automated contract administration tools). All services are coordinated through the company's own call center structures in Austria with operations spanning Eastern and Western Europe, and are delivered through a joint venture with 24/7 ASSISTANCE. The company also provides emergency call/breakdown assistance, claims management, and repair/workshop services as part of its integrated mobility assistance offering.

Differentiator

Problem solved

Functional benefit

Products and services

• Assistance
• Customer Care
• Mobility
• Contract Management
• Notruf/Pannenhilfe (Emergency Call/Breakdown Assistance)

Quantifiable outcome

• 490,000 calls answered personally per year
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• 24/7 ASSISTANCEcoreStrategic or Co-development PartnerService 24 has a strong joint venture with 24/7 ASSISTANCE (24seven-assistance.com) through which they offer comprehensive daily mobility support in assistance services including breakdown recovery, customer care, mobility solutions, and contract management. This partnership enables Service 24 to provide full-service assistance across Europe from their Austrian headquarters, leveraging 24/7 ASSISTANCE's network and capabilities.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• International SOS: International SOS specializes in medical evacuation, duty of care, and emergency response for corporate travelers. While primarily medical-focused, its emergency response and multilingual assistance capabilities overlap with Service 24's medical first-response and B2B assistance offerings.

Direct peers

• AXA Assistance: AXA Assistance delivers roadside and travel assistance, home services, and multilingual customer support to insurance, automotive, and corporate clients globally. Its pan-European roadside and claims services make it a direct peer in the same B2B assistance category as Service 24.
• Allianz Assistance: Allianz Assistance provides roadside assistance, travel assistance, and claims management for insurance and automotive clients worldwide. It is a direct competitor in B2B assistance, overlapping heavily with Service 24's insurance- and OEM-facing service portfolio.
• Europ Assistance: Europ Assistance is a global leader in vehicle and travel assistance services, providing roadside assistance, towing, claims management, and multilingual customer care to insurers, OEMs, and corporate clients. It is directly comparable as a B2B assistance provider with similar product modules to Service 24's Assistance, Customer Care, and Mobility offerings.
• Falck: Falck is a major European provider of roadside assistance, towing, and emergency services, with a strong presence across Scandinavia and continental Europe. It is directly comparable as a commercial-vehicle roadside assistance and emergency response peer.
• Mapfre Asistencia: Mapfre Asistencia provides worldwide roadside, travel, and claims assistance for insurers and corporate clients. It is a direct peer in B2B roadside and customer-care assistance across European and international markets.
• ARC Europe: ARC Europe is a European roadside assistance network and service provider that connects automotive clubs, OEMs, and insurers across borders. It is highly comparable to Service 24's pan-European workshop network and assistance routing model for commercial vehicles.

Broad incumbents

• ADAC (German Automobile Club): ADAC is Germany's largest automobile club and a broad incumbent offering roadside assistance, towing, and emergency services to millions of members. While broader in scope (membership-driven), its commercial-vehicle assistance and B2B partnerships overlap meaningfully with Service 24's core market.

Regional players

• ANWB Wegenwacht: ANWB is the Dutch automobile club providing roadside assistance, towing, and emergency services with cross-border European partnerships. It is comparable as a roadside and emergency response peer serving a different primary geography than Service 24's Austria-centric operation.
• RAC (UK): RAC is a major UK-based roadside assistance and breakdown provider with B2B partnerships across Europe. It is comparable in roadside assistance, towing, and recovery, though it primarily serves UK territory rather than continental Europe where Service 24 is concentrated.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/service-24-solutions
• Instagraminstagram.com/service_24_notdienst
• Xx.com/service24_not
• Facebookfacebook.com/profile.php

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service 24 Notdienst