What Zero3 Commuincations does

Zero 3 Communications is a privately held Australian telecommunications provider, dual-headquartered in Cranbourne West and South Melbourne, that resells, installs and supports business phone systems and unified communications for Victorian Government Schools and small-to-medium businesses across the Melbourne region. The company is a certified partner of NEC Corporation and resells the NEC UNIVERGE BLUE CONNECT UCaaS platform — a cloud-based suite covering hosted PBX, VoIP, video conferencing, team chat, file sharing, mobile/desktop apps, and integrations with Salesforce, Microsoft and Google. It complements this with on-premise NEC systems (SL2100 for small business, SV9100 for SMB), LG IPECS systems, add-on modules (UNIVERGE BLUE CONNECT BRIDGE, INTEGRATE and WEBFAX, plus NEC InGuard, InReports and In-UC), and project-based cabling, managed networks, cyber security audits and toll fraud protection.

The business model is recurring subscription revenue per user on NEC's stack, layered with project and managed-services revenue from installations, cabling, reprogramming and technical support. Pricing is custom-quoted, sold without lock-in contracts, and delivered via a sales-led, face-to-face field motion in which technicians and account managers visit client premises for bill comparisons, product demonstrations, pre-installation meetings and post-install training. Two offices in Cranbourne West and South Melbourne house the local call centre and technical team. The go-to-market is concentrated in the education vertical — Victorian Government Schools, with school-specific emergency features such as lockdown, duress and PA alarm integration — alongside a heterogeneous small-business customer base spanning automotive, commercial/industrial, professional services and (more recently) healthcare via a HotDoc integration and HIPAA-compliant encrypted video.

The team is small and led by Technical Director Francis Hempel (16+ years in telecom, covering install/maintain/service across all phone system brands) and Account Manager James Date (15 years, with prior FTSE 100 IT solutions experience and exposure to 300+ schools). Marketing is referral-and-testimonial-driven rather than performance-digital, and the company operates a resource library of articles and video tutorials on phone systems, remote work and multi-site communications. No funding rounds, investors, M&A or geographic expansion beyond Victoria are disclosed. Customer evidence (named schools, Steve's Car Alarms since 2020, Real Assist, Midway Commercial Industrial) suggests long-tenured relationships but a tightly bounded, Victoria-centric footprint.

Name

Zero3 Commuincations

Legal name

Zero 3 Communications

Website

https://zero3.net.au

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Zero 3 Communications is a privately held Australian NEC partner that sells, installs and supports cloud and on-premise business phone systems for Victorian Government Schools and small-to-medium businesses across Melbourne.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), All Other Telecommunications (51781)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

akta.pro secondary industries

Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD), Unified Communications & VoIP Telephony for Campuses (EDAEAHAE)

Keywords

• Business phone systems
• Unified communications
• VoIP services
• Cloud telephony
• Managed telecom services

Headquarters

HQ city

Cranbourne

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Phone Systems (Hosted/Cloud): Subscription-based cloud phone systems providing VoIP, hosted PBX, and traditional phone system options. Charges are per-user with flat rates and no lock-in contracts.
2. Voice Plans: SIP, Cloud, ISDN, PSTN or NBN voice plans tailored to business usage and needs.
3. Data Services: High-speed internet services including unlimited NBN downloads over the company's most peered network in Australia.
4. Technical Services & Support: On-site and off-site technical support, system installation, maintenance, servicing, relocations, and reprogramming services for telephone systems of any brand.
5. Specialty Services: 13/1300/1800 Numbers, Managed Networks, Next-Gen Firewalls, Cyber Security Audit services.
6. Voice & Data Cabling: Voice and data cabling services for premises.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Zero3 Communications sells and supports business phone systems for Victorian Government Schools and small-to-medium Australian businesses. Its core offerings include NEC's UNIVERGE BLUE cloud-based unified communications platform (with UNIVERGE BLUE CONNECT), NEC SL2100 and SV9100 on-premise IP PBX systems, and IPECS phone systems, delivered with local technical configuration, training, and ongoing managed telecom support.

Product overview

Zero 3 Communications offers a portfolio of business phone and unified communications solutions, primarily as a reseller and integrator of NEC and LG (IPECS) phone systems combined with their own managed services. The core cloud-based product is UNIVERGE BLUE CONNECT, a UCaaS platform that provides voice, video conferencing, chat, and file sharing as an integrated service. This platform is supplemented by on-premise NEC systems (SL2100 for small business, SV9100 for SMBs), IPECS systems, and value-added modules including UNIVERGE BLUE CONNECT BRIDGE (hybrid extension), UNIVERGE BLUE INTEGRATE (third-party platform connections to Google/Microsoft/Salesforce), WEBFAX (virtual fax), and NEC's InGuard (fraud protection), InReports (analytics), and In-UC (advanced UC features). Zero 3 complements its product portfolio with technical services, installation, maintenance, and tailored voice/data plans including SIP trunking and NBN services.

Differentiator

Problem solved

Functional benefit

Products and services

• UNIVERGE BLUE CONNECT Cloud-based unified communications-as-a-service (UCaaS) platform built on NEC's UNIVERGE BLUE, providing hosted business phone system functionality for Zero3 Communications' customers, including Victorian Government Schools and Australian SMBs.
• NEC SL2100 On-premise IP PBX business phone system from NEC, supplied and supported by Zero3 Communications for SMB and school customers requiring a self-hosted telephony solution.
• NEC UNIVERGE SV9100 Enterprise-grade on-premise IP PBX system from NEC, deployed by Zero3 Communications for larger SMB and education customers needing an advanced on-site communications platform.
• IPECS Business Phone System IPECS business phone system offered by Zero3 Communications as an additional on-premise telephony option alongside its NEC portfolio, targeting SMB customers seeking alternative platform choices.
• Technical Services and Support Managed technical services including remote support, configuration, training, and ongoing maintenance provided by Zero3 Communications to customers of its NEC and IPECS phone systems.

Quantifiable outcome

• Users report 27% less idle time among staff
• +3 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature8 records

Partnerships

One partnership is on record.

• NEC CorporationcoreTechnology or IntegrationNEC Corporation is the technology provider behind UNIVERGE BLUE, UNIVERGE BLUE CONNECT, and related products (SL2100, SV9100). Zero 3 Communications is a certified provider and installer of NEC business phone systems, offering their cloud-based UCaaS platform, on-premise solutions, and associated features (InGuard, InReports, InApps). The partnership enables Zero 3 to deliver enterprise-grade communication solutions to Australian businesses and schools.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Spirit Telecom: Australia-based provider of business-grade internet, cloud voice (Hosted PBX), NBN and data services targeted at SMB and mid-market customers — closely mirrors Zero 3's recurring subscription model and customer profile.
• Macquarie Telecom: Australian business-focused telecom and cloud provider offering hosted PBX, SIP trunking, cloud telephony and managed services to mid-market and enterprise — directly comparable to Zero 3's SMB and multi-site UCaaS value proposition.
• Commander (Vocus): Heritage Australian business communications provider offering cloud phone systems, UCaaS and managed services to SMBs and mid-market — same buyer profile and same converged voice/data solution category as Zero 3.

Broad incumbents

• Telstra Business: Largest Australian incumbent carrier offering business mobile, fixed voice, NBN, unified communications and managed services to every segment — overlaps with Zero 3's core offerings but with materially broader portfolio and reach.
• RingCentral: Global leader in cloud UCaaS (voice, video, contact centre) actively targeting the Australian SMB and mid-market — competes for the same buyer and same cloud-telephony wallet share as Zero 3, with materially larger R&D and brand spend.
• Vocus Communications: Australian fibre and business communications provider (parent of Commander) offering wholesale and retail voice, data, cloud and UC services — comparable capability to Zero 3 with much broader geographic and infrastructure footprint.
• TPG Telecom: Major Australian telco group (including TPG, iiNet and Internode) offering NBN, business broadband, SIP and cloud voice to SMBs and enterprises — competing in the same recurring-revenue business connectivity market as Zero 3.
• Optus Business: Second-largest Australian carrier with dedicated business division delivering fixed and mobile voice, SIP, NBN, UC and cloud services — overlaps with Zero 3's portfolio but at significantly larger scale and national footprint.

Emerging players

• 8x8: International UCaaS and contact-centre-as-a-service provider expanding into Australia — overlaps with Zero 3's cloud communications value proposition, particularly for SMBs, though still building local presence.

Others

• NEC Australia: Australian arm of NEC, the technology partner whose UNIVERGE BLUE UCaaS platform and SL2100/SV9100 PBXs underpin Zero 3's entire product stack — adjacent ecosystem participant whose channel strategy directly shapes Zero 3's competitive position.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/zero-3-communications

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zero3 Commuincations