What Eczema Support Australia does

Eczema Support Australia (ESA) is a registered Australian charity, founded in late 2015, that operates as the only national support network specifically dedicated to eczema in Australia. Headquartered at a postal address in Hope Island, Queensland, the organisation serves three principal audiences: families with children who have eczema, adults living with eczema, and teenagers navigating the emotional and psychological effects of the condition. Its offering is organised around three pillars — Connection (closed Facebook groups, monthly online peer support meetings, a 1300 ECZEMA phone support line), Information (evidence-based factsheets, video resources, e-learning courses, the Eczema Care Online Toolkit, Eczema Care Plan, School Kit and Treatment Support Kit) and Advocacy (campaigns such as SOS for Kids with Eczema targeting PBS access to dupilumab for children under 12). All services are provided free of charge.

ESA's core technology consists of web-hosted toolkits, downloadable factsheets and e-learning courses adapted from established programs (e.g., the Eczema Care Online Toolkit is adapted from the UK original), alongside a third-party health professional portal (QHub, operated by Medcast) where dermatologists, GPs, pharmacists and nurse practitioners access CPD courses and the Eczema Care Plan tool. The charity has no mobile app, no public APIs, and no proprietary software platform; its competitive differentiation lies in its dermatologist-reviewed content library, culturally tailored resources in 11 languages plus Aboriginal and Torres Strait Islander resources, and its position as the patient voice in Australian eczema policy.

The business model is a non-profit charitable funding mix: tax-deductible individual donations (via PayPal, GiveNow, Facebook fundraisers, Benevity workplace giving), small project-based grants tied to specific deliverables, and corporate partnerships/sponsorships from pharmaceutical companies including Sanofi, AbbVie, Leo Pharma and Organon. The 2026 Her Health Grant from Organon Asia Pacific was co-awarded with PSI India, UNFPA Indonesia, UNFPA Vietnam and Kenan Asia. ESA is also a member of the government-funded Quality Use of Medicines Alliance alongside RACGP, PSA, Medcast, Arthritis Australia and others, designing national eczema education. Revenue is not publicly disclosed and there is no external investment from venture capital or private equity; the organisation employs 1-10 staff and delivers all services digitally nationally.

Name

Eczema Support Australia

Legal name

Eczema Support Australia Ltd

Website

https://eczemasupport.org.au

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Eczema Support Australia is an ACNC-registered charity founded in 2015 that provides free, nationally delivered support, evidence-based resources, and advocacy for the approximately 2.8 million Australians affected by eczema, with a small team funded by donations, grants, and pharmaceutical partnerships.

Ownership category

akta.pro rank

Product category

Patient Support Services (Chronic Disease / Eczema)

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Child and Youth Services (624110), Educational Support Services (6117)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGAEAH)

akta.pro secondary industry

Behavioral Health & Counseling (Social Work, Psychology, Substance Use CE) (EDAAALAD)

Keywords

• Eczema patient support
• Chronic illness advocacy
• Health education resources
• Peer support programs
• Community health charity

Headquarters

HQ city

Hope Island

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Donations and Fundraising: Tax-deductible donations from individuals through PayPal, GiveNow platform, Facebook fundraisers, and direct deposits. Workplace giving program through Benevity platform.
2. Project-Based Grants: Small project-based grants tied to specific outcomes and deliverables for creating evidence-based resources. Includes government grants such as 2026 Her Health Grant from Organon.
3. Corporate Partnerships: Partnerships with pharmaceutical companies (Sanofi, AbbVie, Leo Pharma, Organon) for sponsorship, cause-related marketing, and philanthropic donations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Eczema Support Australia is a registered charity that delivers free, nationally available support services to Australians affected by eczema. Its core offerings center on three pillars — Connection (peer support meetings, closed Facebook communities, life stories), Information (evidence-based factsheets, toolkits, e-learning courses, video resources) and Advocacy (campaigns such as SOS for Kids with Eczema to improve PBS access to treatments). Supporting programs include a Psychology Pilot Program providing free counseling sessions and the QHub health professional portal offering CPD-accredited eczema education.

Product overview

Eczema Support Australia offers a unified suite of support services for Australians affected by eczema, centered around three pillars: Connection, Information, and Advocacy. The core offerings include the Eczema Care Online Toolkit (interactive web-based resource), Eczema Care Plan (collaborative planning tool), Eczema School Kit (educational resource for schools), and Eczema Treatment Support Kit (family-facing printable materials). Supporting these are E-Learning courses (covering mental wellbeing, psychologist training, and educator awareness), the Psychology Pilot Program (free counseling sessions), and an Eczema Resource Library of downloadable factsheets. Direct support is provided through the 1300 ECZEMA phone line, online peer support meetings, and Facebook communities. The organization also produces video resources and teen-specific content like The itchY Switch. All resources are provided free of charge and are not commercially influenced.

Differentiator

Problem solved

Functional benefit

Products and services

• Eczema Care Online Toolkit Interactive web-based toolkit that helps people live well with eczema; adapted from the UK original with Australian context modifications. Contains videos, tips from people living with eczema, and tools to help users get and keep control of eczema. Aimed at Australians affected by eczema and their families.
• Eczema Care Plan A comprehensive care plan co-designed with patients, caregivers, and medical experts to help patients manage eczema in collaboration with healthcare professionals. Designed as an empowerment and shared-decision-making tool.
• Eczema School Kit Resource for parents, caregivers, and educators to assist in delegating care responsibility of children with eczema to schools or early learning centres. Includes guides, forms, tips, and classroom resources.
• Eczema Treatment Support Kit Printable kit for families to help children feel more in control during eczema treatments. Includes parent guides, visual storybooks (Koala Keilah and the Magic Leaf, Finding my Way with Eczema Treatments), activity cards, and reward tools. Funded by Sanofi.
• E-Learning Courses Online educational courses covering Eczema Empowerment (Building Self-Esteem & Mental Wellbeing), Eczema and Mental Health — How Psychologists Can Help, and Eczema Awareness Course for Educators. Provides CPD points for psychologists and educators.
• Psychology Pilot Program Program providing up to 3 free sessions with a professional who has understanding of eczema-related issues, available face-to-face or online for people living with eczema and their families. Developed in collaboration with AXIS Clinic Brisbane.
• Eczema Resource Library Growing library of evidence-based downloadable factsheets covering topics such as What is Eczema, Eczema Causes & Cures, Triggers, Management Tips, Emollients and Moisturisers, Eczema and Food, Bleach Bathing, Wet Dressings, Sleeping with Eczema, and various life stage resources.
• Online Peer Support Meetings Regular online support group meetings providing connection for Australians affected by eczema, with categories including Adults, Families, and Teenagers.
• 1300 ECZEMA Support Line Dedicated phone support line (1300 329 362) providing direct assistance and support for people affected by eczema across Australia.
• Video Resources Curated library of video resources including life stories, practical advice, teen-specific content (The itchY Switch, S_Creams, The Skin Effect), and parenting advice from experts.
• The itchY Switch Teen-inspired platform and video resource featuring real teens sharing their eczema experiences, coupled with insights from dermatologists and psychologists. Topics include cream routines, self-care, coping strategies, and eczema management.
• 5 Questions to Ask Factsheet tool designed to help patients talk with health professionals about their eczema when it is hard to manage.

Quantifiable outcome

• Free psychology sessions available through pilot program
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered major funding partner, core strategic alliance, implementation partner, strategic alliance and minor.

• Organonmajor funding partnerStrategic or Co-development Partner · 30 March 2026Global healthcare company focused on women's health. Provided 2026 Her Health Grant to support eczema support initiatives. Partners include AbbVie, Sanofi, and Leo Pharma in the dermatology space.
• The Australasian College of Dermatologistscore strategic allianceStrategic or Co-development PartnerProfessional body providing expert review and endorsement of ESA resources and information materials.
• Quality Use of Medicines Alliancecore strategic allianceStrategic or Co-development PartnerConsortium of eight health and consumer organisations awarded government funding to design eczema education. ESA is alliance member collaborating with Medcast, Health Care Consumers Association, Arthritis Australia, PSA, RACGP, QUM Connect, and Wiser Healthcare.
• Medcastimplementation partnerTechnology or IntegrationNationwide provider of independent education for health professions. Operates QHub platform hosting ESA's health professional resources.
• Royal Australian College of General Practitioners (RACGP)strategic allianceStrategic or Co-development PartnerAustralia's largest professional general practice organisation. Part of Quality Use of Medicines Alliance for eczema education.
• Healthdirect Australiastrategic allianceStrategic or Co-development PartnerOfficial information partner providing credible health information referral pathway for Australians.
• AXIS Clinic BrisbaneminorStrategic or Co-development PartnerPsychology clinic that collaborated on development of Eczema Empowerment mental health e-learning course.
• PSI IndiaminorOthersCo-recipient of Organon 2026 Her Health Grant focusing on women's health initiatives in Asia Pacific.
• UNFPA IndonesiaminorOthersCo-recipient of Organon 2026 Her Health Grant for women's health programs.
• Kenan AsiaminorOthersCo-recipient of Organon 2026 Her Health Grant for women's health programs.
• UNFPA VietnamminorOthersCo-recipient of Organon 2026 Her Health Grant for women's health programs.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Diabetes Australia: National peak body for diabetes with similar chronic-disease, multi-stakeholder model (peer support, professional education, PBS advocacy, pharma partnerships). Useful reference for how a condition-specific charity can mature into a national institution.
• Beyond Blue: Major Australian mental-health charity. Relevant as a model for scaling a free psychology support service and as an adjacent player for ESA's Psychology Pilot Program and mental-health e-learning course.
• Cancer Council Australia: Largest Australian health charity, operating federated state bodies with comparable three-pillar structure (information, support, advocacy) and similar reliance on donations, bequests and pharma/corporate partnerships.
• Asthma Australia: Larger Australian national charity for a chronic respiratory condition with similar operating model (information, community, advocacy, professional education, pharma funding). Provides a benchmark for scale-up pathways in chronic-condition support.

Emerging players

• Psoriasis Australia: Smaller Australian patient organization for psoriasis, a closely related chronic skin condition. Comparable target audience and likely similar funding/team constraints; shares dermatology professional ecosystem (incl. Australasian College of Dermatologists).
• ReachOut Australia: Australian digital mental-health service for young people. Comparable in target audience (teenagers), digital-first delivery, free-of-charge model, and integration with psychology and self-esteem content relevant to ESA's itchY Switch and teen self-esteem programs.

Direct peers

• National Eczema Society (UK): UK-based national charity dedicated to supporting people with eczema through information, advice and community. Most direct disease-specific peer; ESA's Eczema Care Online toolkit is explicitly adapted from the UK NES original.
• Allergy & Anaphylaxis Australia: Australian national support organization for allergy and anaphylaxis, frequently co-occurring with eczema in children. Comparable model: national charity, peer support, advocacy on treatment access (PBS), and pharma partnerships.
• National Eczema Association (US): US nonprofit patient organization focused on eczema/atopic dermatitis awareness, education, research and advocacy. Closest analogue in terms of mission pillars (information, support, advocacy) and product mix (factsheets, community, professional education).

Others

• Skin & Cancer Foundation Inc: Australian dermatology clinical and education organization. Comparable professional-audience focus (dermatology training, CPD) and overlaps with ESA's QHub health-professional platform and Australasian College of Dermatologists partnerships.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/EczemaSUPPORTAustralia
• Instagraminstagram.com/eczema_support_australia

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eczema Support Australia