Estia Health
Estia Health is Australia's largest for-profit residential aged care provider, operating 90+ accredited homes across NSW, QLD, SA and VIC that deliver 24-hour clinical, dementia, palliative and respite care to over 10,000 elderly residents annually.
- Company typePrivate
- Founded2005
- HeadquartersCamberwell, Australia
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What Estia Health does
Estia Health is Australia's largest for-profit residential aged care provider, operating 90+ homes across New South Wales (25), Queensland (20), South Australia (18), and Victoria (27) and serving more than 10,000 residents annually under the ASX:EHE legacy brand (currently privately held by Bain Capital). The company delivers government-accredited 24-hour clinical care through Clinical Care Directors and registered nursing teams, with in-house chefs executing a proprietary "fresh food philosophy" and weekly lifestyle programming. Core service modules include Long-term Care, Short-term Respite, Dementia Care, Palliative Care, Emergency Care, Clinical Care, Food and Nutrition, Lifestyle Experiences, Technology, and the premium "Higher Everyday Living" offering, plus NDIS-funded services for eligible participants. Underlying technology comprises cloud-based clinical software, electronic health records management, CCTV surveillance, the Estia Health Connect mobile app, and a digital marketing stack built on Microsoft Clarity, Google Analytics, Microsoft Advertising, and the Optizely CMS.
The business model is primarily B2C with a B2B-government payer overlay. Revenue streams are recurring (Government Subsidized Residential Care under the Aged Care Act 2024, Basic Daily Fees, means-tested Care Contributions, NDIS funding) plus one-time/asset-based inflows from Refundable Accommodation Deposits (RADs) and Daily Accommodation Payments (DAPs). Pricing is set by government daily-rate schedules and Services Australia means assessments, while Enhanced Services represent optional premium tiers unique to each home. Customer acquisition runs through a direct-to-consumer channel mix (website tour booking, 1300-number call center, walk-in visits) integrated with the government-run My Aged Care portal and GP/hospital referral pathways, supported by organic social presence on Facebook, Instagram, and LinkedIn. The owner-bidder profile (Bain Capital as private equity owner, ASX IPO prep delayed in 2026, and reported merger discussions with Regis Healthcare for a 200+-home combination) indicates the platform is positioned for further consolidation rather than purely organic growth.
Estia Health firmographics
Firmographics- Name
- Estia Health
- Legal name
- Estia Health Pty Ltd
- Website
- https://estiahealth.com.au
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Estia Health is Australia's largest for-profit residential aged care provider, operating 90+ accredited homes across NSW, QLD, SA and VIC that deliver 24-hour clinical, dementia, palliative and respite care to over 10,000 elderly residents annually.
- Ownership category
- akta.pro rank
Estia Health industry classification
Industry- Product category
- Residential Aged Care
- NAICS
- Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Continuing Care Retirement Communities (623311), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)
- akta.pro primary industry
- Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)
- akta.pro secondary industries
- Behavioral Health & Cognitive Support Day Programs (Geriatric Mental Health) (HLADAIAF), Adult Day Respite Programs (Daytime Relief) (HLADAKAC), Luxury / High-End Assisted Living Communities (HLADABAD)
Keywords
Where Estia Health is headquartered
LocationHeadquarters
- HQ city
- Camberwell
- HQ country
- Australia
- HQ region
- Oceania
Offices8 records
Markets served
Estia Health business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Government Subsidized Residential Care: Core revenue from government subsidies under the Aged Care Act 2024 (Cth) for eligible residents assessed by My Aged Care/ACAT/ACAS. Subsidies cover clinical care costs for approved residents.
- Basic Daily Fees: Standard daily fees paid by all residents for day-to-day services including meals, housekeeping, and laundry. Government sets maximum rates.
- Care Contributions: Additional contributions towards non-clinical care services (bathing, mobility support, lifestyle activities) based on means assessment of income and assets.
- Accommodation Payments: Refundable Accommodation Deposits (RADs) or daily accommodation payments (DAPs) for room costs, with amounts determined by means assessment. Government subsidies cover the remainder for eligible residents.
- Additional/Enhanced Services: Premium add-on services including additional food options, special meal and entertainment events, Foxtel access, and other enhanced amenities beyond standard care.
- NDIS Services: Services funded through the National Disability Insurance Scheme for residents who are NDIS participants, including social participation, personal care, and behavioral supports.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Daily | Basic Daily Fee - Standard day-to-day services |
| Subscription | Daily | Care Contribution - Based on means assessment |
| Unit Pricing | Annual | Accommodation - Room costs |
| Subscription | Monthly | Enhanced Services - Premium add-ons |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels8 records
Estia Health product offering
Product offeringCore offering
Estia Health operates residential aged care homes across Australia, providing 24-hour clinical, social, and personal care to frail older Australians who can no longer live independently. Core services include long-term residential care, short-term respite, dementia care, palliative care, and emergency care placements, delivered through accredited homes staffed by Registered and Enrolled Nurses and allied health professionals. Additional offerings include fresh meals prepared by in-house chefs, lifestyle activity programs, the Estia Health Connect family communication app, and optional Higher Everyday Living premium services.
Product overview
Estia Health operates as a residential aged care provider offering a unified platform of care services across multiple homes in Australia. The core offering is Residential Aged Care, supported by specialized care modules including Short-term Respite Care, Long-term Care, Dementia Care, Palliative Care, and Emergency Care. Additional service modules include Clinical Care (24-hour nursing and GP/allied health coordination), Food and Nutrition (fresh food philosophy), Lifestyle Experiences (activities and social programs), Technology services, and Higher Everyday Living (premium enhanced services). The company also provides NDIS-funded services for eligible participants. Services are accessible through homes located in NSW, QLD, SA, and VIC, with a focus on government-accredited, around-the-clock care delivery.
Differentiator
Problem solved
Functional benefit
Products and services
- Residential Aged Care Core around-the-clock residential aged care service providing clinical, social, and spiritual care for frail older people who can no longer live independently. Homes are accredited by the Aged Care Quality and Safety Commission and receive government funding under the Aged Care Act 2024.
- Short-term Respite Care Temporary care services providing short-term accommodation and support for older people, allowing their regular caregivers to take a break. Available at all Estia Health homes.
- Long-term Care Permanent residential care for individuals assessed as needing high-level daily care and support who are unable to live at home and care for themselves.
- Dementia Care Specialised care services for residents living with dementia, including clinical care, support with personal care, and activities tailored to cognitive needs.
- Palliative Care End-of-life care services focused on providing comfort, dignity, and quality of life for residents with life-limiting conditions.
- Emergency Care Urgent care services available for unexpected situations requiring immediate aged care placement or support.
- Clinical Care Comprehensive clinical care services led by Clinical Care Directors and nursing teams rostered 24 hours a day, including coordination with GPs and allied health services such as physiotherapy.
- Food and Nutrition Fresh food philosophy with chefs in each home providing nutritious meals based on resident preferences and dietary requirements.
- Lifestyle Experiences Weekly activity programs including games, cooking, craft, painting, gardening, and visiting entertainers to support residents' social connections and wellbeing.
- Higher Everyday Living Premium services and enhanced lifestyle offerings providing additional food options, special meal and entertainment events, and access to services like Foxtel.
- NDIS Services Services funded through the National Disability Insurance Scheme (NDIS) for eligible residents who are NDIS participants, including support delivery records, service agreements, and coordination with support coordinators.
Quantifiable outcome
- Over 10,000 residents cared for annually across 90+ homes
Companies that use Estia Health
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Estia Health technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature4 records
Estia Health partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Regis HealthcarecoreBain Capital (Estia Health owner) has reportedly sounded out ASX-listed Regis Healthcare about a merger. A combination would instantly become the largest residential aged care provider in Australia.
- The Aged Care Quality and Safety CommissioncoreGovernment regulatory body that accredits Estia Health homes and assesses compliance with Aged Care Standards. Accreditation required every 3 years (or more frequently if concerns arise) to receive government funding.
- My Aged Care (Australian Government)coreGovernment portal established to help people find and access aged care services. Individuals are assessed via eligibility checker and ACAT/ACAS assessments, then referred to approved providers including Estia Health.
- Services AustraliacoreGovernment body that conducts means assessments to determine residents' contributions to care fees and accommodation costs, directly impacting Estia Health's pricing structure.
- NDIS Commission (NDIS Quality and Safeguards Commission)coreIndependent regulator for NDIS providers. Estia Health is an NDIS-registered provider required to comply with NDIS Practice Standards and Code of Conduct for services delivered under NDIS plans.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Estia Health competitors and assessment
Company assessmentRegional players
- Summerset Group: NZX/ASX-listed retirement village and aged care operator primarily serving New Zealand. Comparable continuing-care / retirement-living-plus-aged-care model; relevant peer for cross-Tasman benchmarking and board-level overlap.
Direct peers
- Bupa Australia: Global health insurer with a sizable Australian aged care division. Competes directly with Estia in residential aged care and benefits from cross-funding with health insurance products.
- Anglicare: Faith-based not-for-profit providing residential aged care, home care, and retirement living across multiple Australian states. Comparable service scope and regulatory accreditation profile.
- Bolton Clarke: Major Australian aged care and retirement living provider (formed via merger of RSL Care + RDNS). Comparable scale, residential aged care focus, and is the acquirer of Japara Healthcare — a former Estia competitor.
- Catholic Healthcare: Large faith-based not-for-profit aged care and retirement living provider across Australia. Competes for similar residents and shares government-subsidized residential aged care accreditation framework.
- Opal Healthcare: One of Australia's largest residential aged care operators, formed through multiple acquisitions. Direct competitor with overlapping service model (residential aged care, dementia care, respite) and several Estia executives previously held senior roles at Opal.
- Japara Healthcare: Australian residential aged care provider now owned by Bolton Clarke. Shares Estia's operating model and competes in the same market; Estia's CFO previously served as Japara's CFO/CIO.
- St Basil's Homes: Greek Orthodox community-affiliated residential aged care provider in Victoria. While smaller, it is a direct competitor in the same Victorian metro and regional catchments Estia serves.
- Heritage Lifecare: New Zealand-headquartered aged care operator with Australian presence, led by Norah Barlow (former Estia CEO). Closely comparable residential aged care service model across Australasia.
- Regis Healthcare: ASX-listed residential aged care provider operating aged care homes across Australia. Direct competitor to Estia and the named merger counterpart in Bain Capital's consolidation exploration.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Estia Health social profiles
Digital presenceEstia Health compliance and trust
Trust signalCompliance5 records
Estia Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Estia Health leadership team
Management profileNumber of profiles
Profiles16 records
Estia Health subsidiaries and ownership
Company hierarchySubsidiaries7 records
Estia Health funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Estia Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Estia Health
What does Estia Health do?
Estia Health operates residential aged care homes across Australia, providing 24-hour clinical, social, and personal care to frail older Australians who can no longer live independently. Core services include long-term residential care, short-term respite, dementia care, palliative care, and emergency care placements, delivered through accredited homes staffed by Registered and Enrolled Nurses and allied health professionals. Additional offerings include fresh meals prepared by in-house chefs, lifestyle activity programs, the Estia Health Connect family communication app, and optional Higher Everyday Living premium services.
Is Estia Health a public or private company?
Estia Health is a private company. It is classified as private equity controlled and is currently operating.
When was Estia Health founded?
Estia Health was founded in 2005. It employs 5,001 to 10,000 people.
Where is Estia Health based?
Estia Health is headquartered in Camberwell, Australia, in the Oceania region.
How does Estia Health make money?
Six revenue lines are on record. Government Subsidized Residential Care is the primary driver. The others are basic Daily Fees, care Contributions, accommodation Payments, additional/Enhanced Services and NDIS Services.
Who are Estia Health's main competitors?
Summerset Group is listed as a regional player. Direct peers are Bupa Australia, Anglicare, Bolton Clarke, Catholic Healthcare, Opal Healthcare, Japara Healthcare, St Basil's Homes, Heritage Lifecare and Regis Healthcare.
Does Estia Health have an API?
No public API is recorded for Estia Health.
What industry is Estia Health in?
Estia Health's product category is Residential Aged Care. Its primary akta.pro industry code is HLADABAC, Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place), with a secondary code of HLADAIAF, Behavioral Health & Cognitive Support Day Programs (Geriatric Mental Health). Its NAICS code is 62331 and its SIC code is 8050.