Repair Central
- Company typePrivate
- Founded2019
- HeadquartersSão José, Brazil
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Repair Central does
Repair Central is a Brazilian SaaS company founded in 2019 and headquartered in São José, Brazil, operating under the legal entity REPAIR CENTRAL BRASIL SERVIÇOS ONLINE LTDA. The company builds a cloud-based management platform purpose-built for Apple device repair operations, targeting Apple Authorized Service Providers (AASP), Preferred Service Providers (PSP), and Independent Repair Providers (IRP). The platform is accessed by invitation only rather than via open self-serve signup, and is deployed in 15+ countries.
The product is a multi-module SaaS suite covering repair ticket management, appointment scheduling, point-of-sale, inventory tracking, and a whitelabel customer-facing portal that allows service providers to extend the platform under their own brand. The platform's core technical differentiator is its native integration with Apple's Global Service Exchange (GSX) API, which enables direct interaction with Apple's authorized service infrastructure for diagnostics, warranty claims, and parts ordering. Cloud infrastructure is delivered through AWS.
The business model is subscription-based SaaS with revenue generated from service provider subscriptions. Distribution is constrained by the invitation-only access model, which limits the addressable top-of-funnel but may improve customer quality and reduce churn among qualified Apple-authorized buyers. The company operates with 1–10 employees and has not disclosed external funding rounds or revenue figures.
Repair Central firmographics
Firmographics- Name
- Repair Central
- Legal name
- REPAIR CENTRAL BRASIL SERVIÇOS ONLINE LTDA
- Website
- https://repaircentral.app
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Repair Central industry classification
Industry- Product category
- Apple Device Repair Management Software
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (811210), Electronic and Precision Equipment Repair and Maintenance (8112), Other Personal and Household Goods Repair and Maintenance (811490)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)
Keywords
Where Repair Central is headquartered
LocationHeadquarters
- HQ city
- São José
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
Repair Central business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- Subscription-based SaaS Platform: Repair Central operates as a subscription-based SaaS platform providing Apple Authorized Service Providers with tools to manage appointments, repairs, sales, inventory, payments, and customer communications in one centralized platform. The platform is available by invitation only, suggesting a curated enterprise onboarding approach.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels2 records
Repair Central product offering
Product offeringCore offering
Repair Central provides a SaaS platform that manages the end-to-end operations of Apple device repair businesses, including appointments, repair orders, customer communications, inventory and parts (bucket) tracking, point-of-sale, and integration with Apple's Global Service Exchange (GSX). The platform is built for Apple Authorized Service Providers, Preferred Service Providers, and Independent Repair Providers operating one or multiple locations.
Product overview
Repair Central is a single unified platform designed specifically for Apple Authorised Service Providers (AASP), Program Service Providers (PSP), and Independent Repair Providers (IRP). The core platform integrates GSX API for Apple's Global Service Exchange, providing appointment scheduling, repair management, inventory control with a buckets system, customer communication via automated email/SMS, payment tracking, multi-location management, product sales with inventory control, equipment rental with automatic billing, and whitelabel customer portal capabilities. Available by invitation only.
Differentiator
Problem solved
Functional benefit
Products and services
- Repair Central Platform A SaaS platform for Apple device service providers (AASPs, PSPs, IRPs) that centralizes appointment scheduling, repair order management, GSX integration, Apple parts/bucket inventory tracking, point-of-sale, and customer communication across one or multiple service locations.
Companies that use Repair Central
Customer profileSegments3 records
Ideal customer profiles1 record
Repair Central technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature10 records
Repair Central partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Amazon Web Services Inc.coreAWS is used as a cloud infrastructure and data storage partner, enabling Repair Central's platform to operate at scale with reliable cloud hosting services.
- Apple Inc.coreApple is a strategic partner providing access to the Global Service Exchange (GSX) API. Repair Central integrates with GSX to enable device validation, serial number verification, Find My Device checks, automatic parts import, and repair creation and validation.
- Intercom Inc.coreIntercom provides customer communication infrastructure, likely supporting Repair Central's live chat support and in-platform messaging capabilities.
Scale indicators1 record
Recent moves5 records
Expansion highlights4 records
Repair Central competitors and assessment
Company assessmentBroad incumbents
- Housecall Pro: Housecall Pro is a field service management platform for home service businesses with scheduling, dispatching, and payment features. Like ServiceTitan and Jobber, it serves a broader trades base and is an adjacent incumbent that could expand into electronics repair.
- Jobber: Jobber is a field service management platform for small and mid-sized service businesses. Though focused on home services, it competes for the same 'operations software for a small service business' budget that Repair Central targets, and represents the type of horizontal incumbent that could move into device repair.
- Shopify POS: Shopify POS provides retail point-of-sale, inventory, and customer management used by many small merchants including some electronics retailers and resellers. While not repair-specific, its scale, ecosystem, and brand make it an incumbent option for parts of Repair Central's customer workflow.
- ServiceTitan: ServiceTitan is a large, well-funded field service management platform serving trades like HVAC, plumbing, and electrical. While it does not currently specialize in Apple device repair, its scale, capital, and roadmap could allow it to add electronics-repair workflows, making it an incumbent threat to Repair Central's niche.
Direct peers
- RepairDesk: RepairDesk is a cloud-based point-of-sale and repair management software built specifically for cell phone, tablet, and electronics repair shops. It directly competes with Repair Central on the same target customer (independent and authorized device repair shops) with overlapping features like ticketing, inventory, and customer notifications.
- RepairShopr: RepairShopr is a CRM, ticketing, and POS platform designed for repair shops across electronics, computers, and mobile devices. It targets the same repair-shop vertical as Repair Central with comparable workflow features (tickets, inventory, invoicing, customer comms) and is a primary direct competitor in the Apple repair shop software space.
- CellSmart POS: CellSmart POS is a point-of-sale and business management platform focused on cell phone and electronics repair shops. It overlaps directly with Repair Central's repair management, inventory, and customer communication capabilities for the same target customer base.
- PCR (PCR Ticketing): PCR is a repair shop management and ticketing platform widely used by cell phone and electronics repair stores. It competes head-to-head with Repair Central for the same independent and authorized Apple device repair shops, offering intake, workflow, inventory, and invoicing features.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Repair Central social profiles
Digital presenceRepair Central compliance and trust
Trust signalCompliance3 records
Repair Central financial estimates
Financial estimateRevenue estimate
Valuation estimate
Repair Central leadership team
Management profileNumber of profiles
Repair Central funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Repair Central M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Repair Central
What does Repair Central do?
Repair Central provides a SaaS platform that manages the end-to-end operations of Apple device repair businesses, including appointments, repair orders, customer communications, inventory and parts (bucket) tracking, point-of-sale, and integration with Apple's Global Service Exchange (GSX). The platform is built for Apple Authorized Service Providers, Preferred Service Providers, and Independent Repair Providers operating one or multiple locations.
Is Repair Central a public or private company?
Repair Central is a private company. It is classified as unknown and is currently operating.
When was Repair Central founded?
Repair Central was founded in 2019. It employs 1 to 10 people.
Where is Repair Central based?
Repair Central is headquartered in São José, Brazil, in the Latin America region.
How does Repair Central make money?
One revenue line is on record: subscription-based SaaS Platform.
Who are Repair Central's main competitors?
Broad incumbents on record are Housecall Pro, Jobber, Shopify POS and ServiceTitan. Direct peers are RepairDesk, RepairShopr, CellSmart POS and PCR (PCR Ticketing).
Does Repair Central have an API?
No public API is recorded for Repair Central.
What industry is Repair Central in?
Repair Central's product category is Apple Device Repair Management Software. Its primary akta.pro industry code is CRACAJAA, Consumer Device Repair Services (Phones, Tablets, PCs). Its NAICS code is 811210 and its SIC code is 7600.