Cortelco Systems Puerto Rico Inc

What Cortelco Systems Puerto Rico Inc does

Cortelco Systems Puerto Rico Inc is a privately held IT solutions integrator and value-added reseller headquartered in Caguas, Puerto Rico, founded in 1961 as a subsidiary of ITT and subsequently owned by Alcatel Business Communications from 1987 before emerging as an independent entity in 1990. The company operates with 11-50 employees and serves medium-to-large enterprises, healthcare providers, and organizations requiring collaboration solutions exclusively within Puerto Rico. Its product portfolio centers on APC-branded UPS hardware spanning consumer Back-UPS, Easy UPS On-Line rackmount, and Smart-UPS On-Line tower/rackmount units (priced from $137.95 to $2,499), complemented by APC network management cards and mounting accessories sold through an e-commerce storefront.

Beyond hardware resale, Cortelco delivers a portfolio of professional and managed services including 24/7 Network Operations Center (NOC) infrastructure monitoring, 24/7 Security Operations Center (SOC) services, on-site technical support, and AWS cloud consulting under its AWS Partner Network membership. The company also offers a vertical-specialized IPTV Hospitales platform integrating in-room IPTV, digital signage, and intelligent communication for healthcare facilities. Its go-to-market combines direct enterprise sales (phone, email, project consultation forms) with a transactional e-commerce channel and a broad vendor ecosystem spanning Cisco, Microsoft, Schneider Electric/APC, Avaya, Mitel, HPE, Pure Storage, Adobe, and a deep cybersecurity stack (CrowdStrike, Palo Alto Networks, Fortinet, CyberArk, Tenable, Proofpoint, Trellix). Revenue is generated through one-time hardware sales, quote-based professional services engagements, and multi-year managed service contracts.

Name

Cortelco Systems Puerto Rico Inc

Legal name

Cortelco Systems Puerto Rico Inc

Website

https://cortelcopr.com

Company type

Private

Founded year

1961

Operating status

Operating

Headcount range

11–50 employees

Short description

Cortelco Systems Puerto Rico Inc is a Caguas-based IT integrator and value-added reseller founded in 1961, reselling APC UPS hardware and delivering NOC/SOC managed services, AWS cloud consulting, and an IPTV hospital platform to enterprises and healthcare providers across Puerto Rico.

Ownership category

akta.pro rank

Product category

IT Infrastructure Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

akta.pro secondary industry

Security Operations Center (SOC) as a Service (BPAEADAB)

Keywords

• IT infrastructure solutions
• Power protection systems
• Managed IT services
• Cloud consulting services
• Cybersecurity operations

Headquarters

HQ city

Caguas

HQ country

Puerto Rico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Hardware Product Sales: Sale of APC UPS systems, network management cards, mounting kits, and related power infrastructure equipment through e-commerce store.
2. Professional Services: IT consulting, strategy consulting, on-site technical support, implementation services, and cloud migration services for AWS.
3. Managed Services: Ongoing managed services including NOC monitoring, SOC security services, infrastructure management, and cloud services.
4. Cloud Consulting Services: AWS cloud consulting including migration strategy, infrastructure setup, storage, databases, analytics, IoT, and enterprise application services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Cortelco Systems Puerto Rico is an IT solutions integrator and value-added reseller that supplies IT infrastructure hardware (primarily APC UPS power protection systems and accessories), delivers professional services (IT consulting, on-site technical support, AWS cloud migration), and provides managed services including 24/7 NOC infrastructure monitoring, SOC cybersecurity operations, and managed cloud services to enterprises in Puerto Rico. The company also offers a hospital-focused IPTV + Digital Signage + Intelligent Communication platform under its IPTV Hospitales line.

Product overview

Cortelco Systems Puerto Rico Inc operates as an IT solutions integrator and value-added reseller (VAR) based in Puerto Rico, founded in 1961, offering a portfolio of hardware products, professional services, and managed services. Its core product line is APC UPS (Uninterruptible Power Supply) systems — spanning the Back-UPS consumer line, Easy UPS On-Line rackmount series (2kVA and 3kVA), and Smart-UPS On-Line tower/rack series (1500VA, 2200VA, 3000VA) — complemented by APC accessories including Network Management Cards (AP9640, AP9601) and rail mounting kits. Beyond UPS products, Cortelco offers a hospital-focused IPTV + Digital Signage + Intelligent Communication platform, and a broad suite of professional/managed services including NOC (24/7 infrastructure monitoring and incident response), SOC (cybersecurity monitoring and response), Managed Cloud Infrastructure, and AWS cloud consulting services. The company positions itself around four pillars: Collaboration, Data Center, Security & Compliance, and Cloud Services, with a methodology described as Think, Design, and Deliver.

Differentiator

Problem solved

Functional benefit

Products and services

• APC Smart-UPS On-Line 1500VA Tower APC Smart-UPS On-Line 1500VA tower UPS delivering 1500 VA/1350 W double-conversion online power protection at 120V with 6 NEMA 5-15R outlets, SmartSlot for optional network management cards, and extended runtime support, for small-to-medium business and IT equipment loads.
• APC Smart-UPS On-Line 2200VA Tower APC Smart-UPS On-Line 2200VA tower UPS providing 2200 VA/1800 W double-conversion online power protection at 120V with 6 NEMA 5-20R and 1 NEMA L5-20R outlets, SmartSlot, extended runtime, and tower/rack-mountable form factor for business-critical IT loads.
• APC Smart-UPS On-Line 3000VA Tower APC Smart-UPS On-Line 3000VA tower UPS providing 2.7 kW/3000 VA double-conversion online sine wave power protection at 120V with 8 NEMA 5-20R and 1 NEMA L5-30R outlets and a SmartSlot for remote management, for server rooms and network closets.
• APC Easy UPS On-Line 2000VA Rackmount 2U APC Easy UPS On-Line 2000VA rackmount 2U UPS at 120V input/output with 4 NEMA 5-20R battery backup outlets, an intelligent card slot, LCD display, and included rail kit, for rack-mounted server and network gear.
• APC Easy UPS On-Line 3000VA Rackmount APC Easy UPS On-Line 3000VA rackmount 2U UPS at 120V with 6 NEMA 5-20R and 1 NEMA L5-30R outlets, intelligent card slot, LCD, and included rail kit, for rack-mounted server and network protection.
• APC Back-UPS 850VA APC Back-UPS 850VA/450W battery backup with 9 NEMA 5-15R outlets (6 battery-powered), 2 USB charging ports, 8-hour recharge time, and audio alarm, for desktop and small-office/home-office protection.
• APC UPS Network Management Card 3 (AP9640) APC UPS Network Management Card 3 (AP9640) that enables remote monitoring and control of a compatible APC UPS via direct network connection with SNMP-based management, for remote visibility into power status.
• APC Easy UPS On-Line SRV Network Management Card (AP9601) APC Easy UPS On-Line SRV Network Management Card (AP9601) that enables direct connection and control of APC Easy UPS On-Line SRV units via SNMP with configurable notifications for problem detection.
• APC Smart-UPS SRT 2 Post Mounting Rail Kit (SRTRK3) APC Smart-UPS SRT 2 Post Mounting Rail Kit (SRTRK3) providing rail mounting hardware for APC SRT 1000/1500, SRT 2200/3000, and SRT 5K/6K/8K/10K battery packs in 2-post racks.
• APC Smart-UPS SRT 19-inch Rail Kit (SRTRK4) APC Smart-UPS SRT 19-inch Rail Kit (SRTRK4) for installing APC SRT 2.2 and 3kVA battery packs in server racks, with bolted snap-fit hangers and plug-in joint connections for tool-free setup.
• IPTV Hospitales Integrated digital platform for hospitals combining IPTV in patient rooms, digital signage, and intelligent communication to transform patient experience and optimize hospital operations from a single platform, sold to hospitals and healthcare facilities in Puerto Rico.
• NOC Services Network Operations Center services including 24/7 infrastructure monitoring, 24/7 incident response, communication tool management, patch management, data backup and storage management, security software implementation and monitoring, threat analysis and prevention, performance and QoS reporting, and disaster recovery, delivered as a managed service to enterprise customers.
• SOC Services Security Operations Center services covering preparation, planning and prevention, monitoring, detection and response, and recovery, improvements and compliance, delivered as a managed security service to enterprise customers.
• Managed Services Managed services bundle covering cloud infrastructure, security, support services, communication services, and network and infrastructure management, delivered under multi-year contracts to enterprise customers.
• On-site Technical Support On-site technical assistance for resolving hardware, software, and network problems in person, delivered to business customers in Puerto Rico.
• AWS Cloud Consulting Services AWS Partner Network cloud consulting including cloud migration, storage, database, analytics, networking, mobile, developer tools, IoT, security, and enterprise application solutions, delivered by AWS-certified Cortelco consultants to enterprise customers in Puerto Rico.

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

18 partnerships are on record, tiered core.

• AWS (Amazon Web Services)coreTechnology or IntegrationAWS Partner Network member providing cloud consulting services. Offers AWS migration, storage, databases, analytics, IoT, and enterprise application services. Teams certified in AWS technologies with expertise in cloud infrastructure setup.
• CiscocoreTechnology or IntegrationSecurity, collaboration, networking, and infrastructure solutions provider. Partners across multiple categories including collaboration, data center, security, and infrastructure.
• Schneider Electric (APC)coreTechnology or IntegrationAPC power protection products including UPS systems, network management cards, and rackmount solutions. Primary hardware vendor for power infrastructure.
• AvayacoreTechnology or IntegrationCollaboration and contact center solutions provider. Offers unified communications and customer engagement platforms.
• MitelcoreTechnology or IntegrationBusiness communications and collaboration solutions provider offering telephone systems and unified communications.
• CrowdStrikecoreTechnology or IntegrationCybersecurity platform providing endpoint protection, threat intelligence, and incident response services.
• Palo Alto NetworkscoreTechnology or IntegrationNext-generation firewall and cybersecurity solutions provider for enterprise security and compliance.
• FortinetcoreTechnology or IntegrationCybersecurity solutions including firewall, VPN, and network security offerings.
• CyberArkcoreTechnology or IntegrationIdentity security and privileged access management solutions for protecting sensitive accounts and credentials.
• TenablecoreTechnology or IntegrationExposure management and vulnerability assessment solutions for cybersecurity posture improvement.
• ProofpointcoreTechnology or IntegrationEmail security, data loss prevention, and compliance solutions provider.
• TrellixcoreTechnology or IntegrationCybersecurity company providing extended detection and response (XDR) solutions.
• Pure StoragecoreTechnology or IntegrationEnterprise storage solutions provider offering all-flash storage arrays and data management.
• VertivcoreTechnology or IntegrationPower and thermal management solutions for data centers including UPS systems and cooling.
• ManageEnginecoreTechnology or IntegrationIT management software including Active Directory management, security, and operations tools.
• LenelS2coreTechnology or IntegrationPhysical security and access control solutions for enterprise security infrastructure.
• Hewlett Packard EnterprisecoreTechnology or IntegrationServers, storage, and enterprise IT infrastructure solutions provider.
• AdobecoreTechnology or IntegrationEnterprise software solutions for digital experience, document management, and creative applications.

Scale indicators2 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• Insight Enterprises: Global IT solutions integrator offering hardware, software, services, and cloud/managed services. Comparable in covering the full IT stack with vendor partnerships and managed services, but with significantly broader geographic reach.
• CDW: Large IT VAR and solutions provider with a broad hardware, software, and services portfolio including cloud, security, and infrastructure — directly overlapping Cortelco's product resale and integration business but at much larger scale.
• World Wide Technology (WWT): Global technology solutions provider with deep Cisco, AWS, and security partnerships plus a sizable managed services practice. Comparable vendor-led integrator model though operating at significantly larger scale.
• SHI International: Large IT solutions and managed services provider covering cloud, security, data center, and collaboration — comparable product and services mix to Cortelco but operating at much larger scale and geography.

Direct peers

• Convergint Technologies: Large IT/security systems integrator delivering integrated solutions across security, fire, audio-visual, and life safety. Directly comparable to Cortelco's security integration and managed services practice serving enterprise customers.
• Carousel Industries: IT solutions integrator and managed services provider focused on collaboration, networking, data center, and security — closely aligned with Cortelco's four-pillar go-to-market approach.
• Netrix Global: IT managed services and security provider delivering cloud, security, and infrastructure management for mid-market and enterprise customers. Comparable managed services and security integration focus.
• ePlus Technology: IT solutions provider combining hardware resale, professional services, and managed services across cloud, security, and collaboration — directly comparable business model and vendor ecosystem (Cisco, AWS, etc.).
• MicroAge: IT solutions and managed services provider focused on small and mid-market enterprises, with cloud, security, and infrastructure offerings. Comparable as a regional-scale VAR-turned-managed services provider.

Regional players

• Pomeroy: IT infrastructure and managed services provider focused on enterprise customers in the Americas. Comparable services portfolio (managed services, networking, security, cloud) but with US/Caribbean-wide reach rather than Puerto Rico-only.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cortelcopr
• YouTubeyoutube.com/@cortelcosystems7094
• Facebookfacebook.com/cortelcopr
• LinkedInlinkedin.com/company/cortelco-systems-puerto-rico-inc-

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cortelco Systems Puerto Rico Inc