CitySprint Group

What CitySprint Group does

CitySprint Group (legal entity CitySprint (UK) Limited) is a UK-headquartered same-day courier and specialist logistics operator running a national distribution network of 26 strategically placed service centres, approximately 700 employees, and a flexible capacity pool of 3,000+ self-employed couriers spanning pushbikes, cargo bikes, motorbikes, small and large vans, refrigerated vehicles, and specialist medical transport vehicles. The company serves enterprise, SMB, and public sector customers with a portfolio that includes Same Day delivery (with a 60-minute collection guarantee, 98% on-time performance, and Standard/Timed/Dedicated secure variants), tiered Next Day delivery (Standard, Premium, Premium+), International delivery, Multi-drop courier services, Contract runs, Storage/Pick-and-Pack, IT relocation, refrigerated transport, and a dedicated In-night delivery service that delivers parts and equipment into field engineers' vehicles before 7am — including the only UK network capable of pre-9am delivery to Inverness and Aberdeen. The healthcare vertical, operated under the CitySprint Health sub-brand alongside legacy acquired brands (On the dot, Transworld, CityBags, Absolutely), covers hospital logistics, blood and organ transportation, clinical trial logistics, pathology specimen transport, pharmacy-to-home, and wholesaler logistics.

The underlying technology stack consists of online booking portals (myaccount.citysprint.co.uk for account customers, onlinecc.citysprint.co.uk for credit-card bookings), real-time tracking with a time-stamped audit trail, advanced routing software that optimises routes to reduce mileage and emissions, a separate closed in-house network for Premium+ and high-value consignments, and EV/hydrogen vehicle fleet infrastructure supported by depot charging points at 15 service centres. The company is certified carbon neutral by Carbon Neutral Britain (2022–2023), has completed over 548,000 zero-emission deliveries since 2018, and operates the largest courier pushbike fleet in London (100+ bikes) with cargo bikes fulfilling over 4,000 jobs monthly. Other historical milestones include founding the healthcare logistics franchise, securing £348k of government Depot Charging Scheme funding (2026), and winning multiple industry awards (UK Business Awards Gold 2022, European Contact Centre Awards 2023, National Courier Awards 2025).

CitySprint's revenue model is primarily transactional (per-shipment pricing based on mileage, service tier, weight, and time-criticality) with managed-services contracts for In-night, healthcare, and contract-run engagements. Pricing is quote-based via the website or account teams, with surcharges layered on: 16% domestic Next Day fuel surcharge, 25.85% international fuel surcharge, and a 4% Global Energy Surcharge introduced from April 2026. Indemnity cover is sold as an add-on (£5 Same Day, £15 Next Day/International baseline, scaling with declared consignment value). Distribution combines direct online self-serve channels, telephone/inside-sales support 24/7/365, and government procurement frameworks — most notably Crown Commercial Service RM6354 (to February 2030), NHS SBS Sustainable Transport Framework (to November 2027), and GCA Frameworks — which together provide access to NHS trusts, local authorities, emergency services, and educational institutions. The company is privately held and does not publicly disclose revenue or funding data.

Name

CitySprint Group

Legal name

CitySprint (UK) Limited

Website

https://citysprint.co.uk

Company type

Private

Founded year

1999

Operating status

Operating

Short description

CitySprint Group operates the UK's largest same-day distribution network with 26 service centres and 3,000+ couriers, serving enterprise, public sector, and healthcare customers across same-day, next-day, international, in-night, and specialist medical logistics.

Ownership category

akta.pro rank

Product category

Same Day Courier & Logistics Services

NAICS

Couriers and Express Delivery Services (4921)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Same-Day / On-Demand Express Courier (TLAAABAG)

akta.pro secondary industries

Special Handling Express (High-Value, Secure, Temperature-Controlled) (TLAAABAH), Industrial Parts & Service‑Critical (Spare Parts, Field Service) (TLAAADAI)

Keywords

• Same day courier
• Next day delivery
• Medical logistics
• Multi-drop courier
• In-night delivery

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Same Day Courier Services: Express same day delivery with 60-minute collection guarantee. Options include standard Same Day, Timed delivery, and Dedicated secure delivery for sensitive items. Pricing based on mileage for road deliveries.
2. Next Day Delivery Services: UK Next Day, Next Day Premium (by 10:30 or 12:00 on weekdays, or 10:30, 12:00 or 17:30 on Saturdays), and Next Day Premium+ services with extra security through closed in-house network. Delivery by close of business or specific time slots.
3. International Delivery: Express services across the globe with international delivery options
4. Multi-Drop Courier Services: Consolidated delivery routes for businesses needing multiple deliveries in one efficient route. Includes on-demand or scheduled services with real-time tracking and management reports.
5. In-Night Delivery Services: Overnight delivery to field engineers' vehicles before 7am, enabling productivity gains. Includes 20+ years industry experience and dedicated team for bespoke route mapping.
6. Contract Logistics and Specialist Services: Contract runs, storage/pick/pack, IT relocation, haulage, refrigerated vehicles, and specialist healthcare logistics including hospital logistics, blood/organ transportation, clinical trial logistics, pathology solutions, pharmacy-to-home, and wholesaler logistics.
7. Healthcare and Medical Logistics: Specialized medical courier services for NHS, healthcare providers, pharmaceutical companies including hospital logistics, emergency care support, blood transportation, clinical trial logistics, specimen transportation, and pharmacy-to-home services.
8. Consignment Indemnity/Insurance: Optional indemnity cover for valuable items. Same Day: £5 for items up to £1,000, 1% of value above £1,000. Next Day/International: £15 for items up to £500, 3% above £500.

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels8 records

Core offering

CitySprint operates the UK's largest same-day distribution network, providing time-critical parcel and freight delivery across the UK and internationally via 26 service centres and a 3,000+ courier fleet. Core offerings include Same Day courier (60-minute collection, with Standard, Timed, and Dedicated secure options), Next Day delivery (Standard, Premium, Premium+), International express, Multi-drop routes, and specialist logistics covering healthcare, IT relocation, in-night, haulage, and refrigerated transport. Revenue is generated per-shipment through transaction fees, with additional indemnity/consignment insurance and fuel/energy surcharges.

Product overview

CitySprint operates as the UK's largest same-day distribution network with 26 strategically placed service centres nationwide. The core offering centers on Same Day Courier Services (with standard, Timed, and Dedicated secure options), complemented by Next Day Delivery (standard, Premium, and Premium+ tiers with time-specific guarantees) and International Delivery services. The company provides specialized healthcare logistics under a dedicated healthcare sub-brand covering hospital logistics, blood and organ transportation, clinical trial logistics, pathology solutions, pharmacy-to-home, and wholesaler logistics. Additional services include multi-drop courier, contract runs, storage/pick-and-pack, IT relocation, in-night delivery (the only UK network with pre-9am Scotland delivery), haulage services, and refrigerated vehicles. The fleet encompasses pushbikes, cargo bikes, motorcycles, and vans of all sizes, with a growing green/eco delivery division using electric and hydrogen vehicles. The company holds carbon-neutral certification and offers both public sector (Crown Commercial Service, NHS SBS frameworks) and commercial delivery solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Same Day Courier Core same-day delivery service with a 60-minute collection guarantee, offered in three options: Standard Same Day (flexible), Timed (deadline), and Dedicated (secure for sensitive items). Supports packages, large parcels, and urgent UK deliveries with 98% on-time delivery performance. Pricing is mileage-based for road deliveries.
• Next Day Delivery Next business day delivery service with three tiers: standard Next Day (by close of business), Next Day Premium (by 10:30 or 12:00 on weekdays, or 10:30, 12:00, or 17:30 on Saturdays), and Next Day Premium+ (by 09:00 weekdays or 12:00 Saturday) using a closed in-house network for extra security on high-value or sensitive items.
• International Delivery Express delivery services across the globe for international parcel and freight shipments, with customs handling support.
• Multi-Drop Courier Multi-stop same-day delivery service for businesses requiring multiple deliveries in a single streamlined route. Available on-demand or scheduled, with real-time tracking, management reports, and free indemnity up to £5,000 per consignment.
• In-Night Delivery Through-the-night delivery service delivering parts and equipment to field engineers' vehicles before 7am. The only UK network offering pre-9am delivery to Inverness and Aberdeen, with 18 trunking routes and 40% of deliveries made pre-midnight. Customers achieve an average 22% productivity increase in the first month of use.
• Haulage Services Dedicated specialist haulage service for moving urgent, oversized, and high-value freight efficiently across the UK and Europe.
• IT Relocation Specialist IT equipment relocation service transporting business and employee kit between offices and homes. Features 96-hour turnaround from first booking to depot return, custom packaging (box, packing, wet bag, return label), DBS-vetted couriers, and Same Day support options. Pricing from £30 per collection.
• Contract Runs Dedicated scheduled delivery runs for businesses requiring regular, predictable logistics arrangements with predefined standard operating procedures.
• Storage, Pick and Pack Warehousing and fulfillment services including inventory management, order picking, and packing for businesses requiring outsourced logistics support.
• Refrigerated Vehicles Temperature-controlled vehicle fleet for consignments requiring specific cold-chain conditions during transport.
• Hospital Logistics Specialist healthcare logistics for hospitals and NHS facilities, supporting hospital operations and emergency care with reliable specimen and supply transportation.
• Blood and Organ Transportation Critical medical delivery service for urgent blood products, organs, and life-saving medical materials with priority handling and rapid response.
• Clinical Trial Logistics Specialised logistics for pharmaceutical and healthcare clinical trials, handling sensitive materials with compliance and chain-of-custody documentation.
• Pathology Solutions Specimen transportation service for pathology labs and healthcare providers, ensuring safe and timely delivery of medical samples and test materials.
• Pharmacy to Home Prescription and medication delivery service directly to patients' homes, supporting vulnerable individuals and improving medication access.
• Wholesaler Logistics Pharmaceutical wholesaler logistics solutions for the distribution of medical supplies and pharmaceutical products across the supply chain.

Quantifiable outcome

• 60-minute collection guarantee - items on the road within 60 minutes of booking
• +8 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core, minor and major.

• Carbon Neutral BritaincoreOthers · 1 January 2022Carbon neutral certification partnership. CitySprint offset entire carbon footprint (Scope 1, 2, and 3) from 2022-2023 through certified emission reduction initiatives. Projects include Andes Mountains Hydro Power (Chile), Burgos Wind Farm (Philippines), Rice Husk Power Project (Cambodia), and Huaneng Changyi Wind Farm (China). Total offset: 24,192.22 tCO2e in 2023.
• Trussell TrustminorOthers · 1 January 2022Partnership to support local communities fight poverty. Service centres collect and donate food supplies to local food banks. Over 2,800 items donated since February 2022 across Norwich, London East, Nottingham, Heathrow, Sheffield, Edinburgh, Peterborough, Cambridge, Leeds, Letchworth, and Oxford locations.
• CrisisminorOthers · 1 January 2021Homeless charity partnership. Donated over 100 vans to help Crisis transport supplies, repurposed furniture, and move vulnerable people in temporary accommodation.
• Crown Commercial Service (CCS)coreGTM or Marketing PartnerCitySprint appointed as supplier on Crown Commercial Service RM6354 Courier and Specialist Movements framework, replacing RM6171 and RM6282. Enables UK public sector bodies to procure courier services through official government procurement. Structured into 19 lots covering parcels, documents, bulk pallet movements, high-value secure items, samples, specimens, pharmaceutical products, firearms, and asset recovery. Framework expires February 2030.
• NHS SBS (Shared Business Services)coreGTM or Marketing PartnerNHS SBS Sustainable Transport and Infrastructure Framework agreement supports NHS and wider public sector in lowering carbon output to achieve carbon net zero by 2040. CitySprint provides low carbon deliveries including sustainable transport services, right-mode delivery vehicles, network design, route planning, and secure medical/non-medical item delivery. Framework runs until 19 November 2027.
• The Libraries Consortium (TLC)coreStrategic or Co-development PartnerPartnership with 22 local authorities and 321 libraries serving 8.2 million residents with 7.3 million titles. CitySprint facilitates book movement between boroughs including London borough of Lewisham and Surrey County Council. Central exchange depot in Woodford Green. 3,175 deliveries completed in past 12 months with 94% permanent bookings. Monthly review meetings and quarterly meetings with all members.
• CareiummajorStrategic or Co-development PartnerUK's leading telecare provider partnership for In-night logistics. CitySprint delivers stock to field engineers' vehicles each evening before 7am, enabling 75% more jobs completed per day, 98.5% next-day delivery success rate, and 30% reduction in fuel usage. Returns and paperwork collected simultaneously.
• UCC CoffeemajorStrategic or Co-development PartnerIn-night delivery partnership delivering to over 1,000 engineers nightly. Stock collected from CitySprint hub and delivered directly into engineers' vehicles.
• BekomajorStrategic or Co-development PartnerIn-night delivery service for field engineers. Vital spare parts and equipment delivered to engineers' vehicles through the night.
• NHS South East London Integrated Care System (SEL ICS)majorStrategic or Co-development PartnerPartnership during COVID-19 pandemic for vital pulse oximeter delivery to/from patients' homes. CitySprint Health successfully delivered for NHS and its patients, enabling vulnerable individuals to monitor blood oxygen levels safely.
• Transport for London (TfL)minorOthersWorking with TfL to identify best places for charging points in the capital to better support the logistics industry. Partnership to support zero-emission logistics goals.
• Go Ultra LowminorOthersSupporting Go Ultra Low, the national campaign for electric vehicles, as part of forging new relationships across the logistics and transport sector.

Scale indicators21 records

Recent moves7 records

Expansion highlights6 records

Regional players

• Addison Lee: Addison Lee is a London-based courier and private hire company offering same-day delivery services. Comparable to CitySprint's London pushbike/cargo bike and motorcycle same-day offering, with strong London metro focus but limited national reach.

Emerging players

• Gophr: Gophr is a UK digital same-day courier platform offering API-first booking and instant pricing. It is directly comparable to CitySprint's same-day service with a more modern tech stack, but operates at smaller scale and without 26 service centres.

Broad incumbents

• FedEx UK: FedEx operates a global express parcel network with UK services focused on international priority and next-day. Comparable to CitySprint on international delivery and time-definite enterprise services, with much deeper global air network but weaker same-day UK road footprint.
• DPD UK: DPD is a leading UK parcel delivery network serving B2B and B2C customers with next-day and time-slot services. Comparable to CitySprint's next-day and multi-drop offering, with a comparable online booking portal and enterprise account model, though lacking CitySprint's same-day and in-night specialisation.
• Yodel: Yodel is a major UK parcel delivery company serving retailers and consumers. Comparable to CitySprint on domestic UK parcel delivery and contract logistics, though skewed toward larger parcels and B2C rather than same-day time-definite.
• DHL Express UK: DHL operates one of the largest global express and same-day courier networks with deep UK presence. It is comparable to CitySprint as a same-day/international time-definite provider for enterprise and healthcare customers, albeit at vastly larger scale and with international airlift capability.
• Evri (formerly Hermes UK): Evri is one of the UK's largest parcel delivery companies focused on e-commerce. It is comparable to CitySprint as a domestic UK courier operator serving enterprise customers, though primarily in the deferred parcel space rather than same-day time-definite.
• Royal Mail (IDS / Parcelforce): Royal Mail operates the universal UK postal service including Parcelforce Worldwide for express parcels. Comparable to CitySprint on UK-wide parcel delivery and next-day/International services, with public sector contracts and UK-wide reach, but with fundamentally different cost structure and slower service levels.
• UPS UK: UPS operates a global express and ground parcel network with substantial UK presence. It is comparable to CitySprint on international express delivery and enterprise time-definite services, though dominated by air-integrated next-day rather than same-day road-based service.

Direct peers

• DX Group (DX Delivery / DX Freight): DX is a UK-based courier and parcels operator with strong same-day, next-day, and secure document/parcel specialisation. It is the closest direct competitor to CitySprint in terms of UK same-day service, secure document handling, and B2B focus including healthcare/public sector.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/citysprint

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CitySprint Group