Quality Marketing Group
Quality Marketing Group is a privately held B2B service provider that delivers backend operational support—including back office, merchant processing, customer experience, and partnership services—to vacation ownership brands and resort developers across the U.S., Mexico, and the Caribbean.
- Company typePrivate
- Founded2005
- HeadquartersLongwood, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Quality Marketing Group does
Quality Marketing Group (QMG) is a privately held B2B service provider founded in 2005 and headquartered in Longwood, Florida. The company specializes in backend operational services for vacation ownership brands and resort developers, serving a focused set of enterprise clients including Exploria, Westgate Resorts, Sunset, and Travel Vacation Group (TVG) across the U.S., Mexico, and the Caribbean.
QMG delivers its offering through four integrated service lines: Back Office Support (reservation management, multilingual customer service, accounting, reporting, and compliance tracking), Merchant Processing (secure credit card transaction handling with reduced reserves and faster payouts, supported by custom API integrations), Customer Experience Solutions (English and Spanish call center support, complaint resolution, retention programs, and post-sale verification), and Partnership Services (contract support, banded sales uploads and verification, and custom-built operational pipelines for resort developers). These services are underpinned by an internally developed technology platform called DevStack, which provides DevOps, CI/CD, automation, project management, and security infrastructure capabilities.
QMG monetizes through a mix of subscription/recurring service fees, transaction-based payment processing revenue, and managed services contracts, with pricing structured as quote-based enterprise agreements rather than standardized tiers. The go-to-market is sales-led and relationship-driven, emphasizing long-term operational partnerships over transactional vendor engagements. The company employs 51-100 people and has no disclosed institutional investors, funding rounds, or parent organization, suggesting founder or management ownership.
Quality Marketing Group firmographics
Firmographics- Name
- Quality Marketing Group
- Legal name
- QMG
- Website
- https://qmgfl.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Quality Marketing Group is a privately held B2B service provider that delivers backend operational support—including back office, merchant processing, customer experience, and partnership services—to vacation ownership brands and resort developers across the U.S., Mexico, and the Caribbean.
- Ownership category
- akta.pro rank
Quality Marketing Group industry classification
Industry- Product category
- Vacation Ownership Services
- NAICS
- Business Service Centers (56143), Services to Buildings and Dwellings (5617)
- SIC
- Services-Management Services (8741), Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Full-Service Vacation Rental Property Management (BPAJAIAA)
- akta.pro secondary industry
- Customer Retention, Loyalty & Win-Back Centers (BPAAAAAC)
Keywords
Where Quality Marketing Group is headquartered
LocationHeadquarters
- HQ city
- Longwood
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Quality Marketing Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Back Office Support Services: Revenue generated from providing back office support including reservation management, customer service, accounting, reporting, and compliance tracking to vacation ownership brands
- Merchant Processing: Payment processing services including secure credit card transactions, reduced reserves, and faster payouts for vacation brands
- Customer Experience Solutions: Call center and customer service solutions including complaint resolution, retention programs, and post-sale follow-up services
- Partnership Services: Contract support, banded sales uploads and verification, and custom operational pipeline services for resort developers
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier - 1 concurrent job, standard machines, up to 3 users |
| Subscription | Monthly | Professional tier - 100 concurrent jobs, up to 10 users |
| Subscription | Monthly | Enterprise tier - custom concurrency, elite machines, unlimited users, 24/7 support |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Quality Marketing Group product offering
Product offeringCore offering
Quality Marketing Group delivers integrated operational support services to vacation ownership brands across the U.S., Mexico, and the Caribbean. Its four service pillars are Back Office Support (reservation management, contract management, customer service, accounting, reporting, compliance tracking), Merchant Processing (secure credit card transaction acceptance with reduced reserves and faster payouts), Customer Experience Solutions (call center, complaint resolution, retention, and post-sale follow-up), and Partnership Services (contract support, sales verification, and custom operational pipelines built around client needs).
Product overview
QMG is a service provider for the vacation ownership industry offering a unified suite of four core services: Back Office Support, Merchant Processing, Customer Experience Solutions, and Partnership Services. These services are powered by an underlying technology platform called DevStack, which provides DevOps, CI/CD, automation, project management, and security capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Back Office Support Outsourced back-office operations for vacation ownership brands, including reservation management, contract management, customer service, accounting, reporting, and compliance tracking. Designed for timeshare and vacation ownership operators that need to scale or specialize operational functions.
- Merchant Processing Secure credit card transaction acceptance for vacation ownership clients, with reduced reserves and faster payouts. Targeted at vacation ownership merchants that need reliable payment processing with improved working capital outcomes.
- Customer Experience Solutions Call center and customer experience services including complaint resolution, retention efforts, and post-sale follow-up, delivered with bilingual (English/Spanish) coverage. Built for vacation ownership brands seeking to improve retention and post-sale satisfaction across U.S., Mexico, and Caribbean customers.
- Partnership Services Operational support for vacation ownership partnerships, including contract lifecycle support, sales verification, and custom operational pipelines built around client needs. Intended for brands that manage partner/affiliate relationships and need dedicated verification and contract support.
Quantifiable outcome
- 500M+ partners served
- +1 more outcomes
Companies that use Quality Marketing Group
Customer profileNamed customers5 records
Segments1 record
Ideal customer profiles1 record
Quality Marketing Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Quality Marketing Group partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- ExploriacoreLeading vacation ownership company with destinations across Florida, Tennessee, Pennsylvania, and beyond. QMG provides operational support services including back office, merchant processing, and customer experience solutions.
- Westgate ResortscoreOne of the largest timeshare resort companies in the U.S. with a diverse portfolio including Orlando, Las Vegas, and Park City. QMG serves as operational partner for payment processing and back office support.
- SunsetcorePremier vacation ownership group in Mexico known for luxury resorts in Cancun and the Riviera Maya. QMG provides partnership services including contract support and sales verification.
- Travel Vacation Group (TVG)coreInternational hospitality company operating resorts in Mexico's most popular coastal destinations including Cabo San Lucas and Puerto Vallarta. QMG provides integrated operational support services.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
Quality Marketing Group competitors and assessment
Company assessmentBroad incumbents
- TTEC: TTEC (formerly TeleTech) is a global CX and digital customer experience BPO serving travel, hospitality, and financial services. Its customer care, retention, and back-office service lines directly overlap with QMG's offering to vacation brands.
- Genpact: Genpact is a global professional services firm offering CX, finance and accounting, and operations support across industries including travel and hospitality. It is comparable to QMG in the back-office and operational support layer it sells to enterprise clients.
- Foundever (formerly Sitel Group): Foundever is a global CX outsourcing group formed from Sitel and SYKES, with strong travel and hospitality verticals. It overlaps with QMG in providing multilingual customer support, retention, and back-office services to enterprise clients.
- Teleperformance: Teleperformance is one of the world's largest call center and CX outsourcers with multilingual operations across the Americas. It is comparable to QMG as a large, multilingual BPO serving enterprise clients with retention and customer support needs.
- Sutherland Global Services: Sutherland is a large global BPO with significant hospitality and travel accounts, providing customer experience, back-office, and digital transformation services. It is comparable to QMG as a scaled incumbent offering overlapping back-office and CX capabilities to enterprise clients.
- TaskUs: TaskUs is a digital-first BPO providing customer support, trust and safety, and back-office services to travel, hospitality, and fintech clients. It is comparable to QMG as a CX outsourcer scaling multilingual support across U.S./Latin American markets.
- Concentrix: Concentrix is a major customer experience and BPO operator with deep travel and hospitality exposure, including loyalty, retention, and back-office support. It competes for the same enterprise CX and operational support engagements that QMG targets in vacation ownership.
- Alorica: Alorica is a large customer experience BPO with significant travel and hospitality clients. It competes with QMG for outsourced call center, retention, and back-office support mandates, including bilingual delivery across the Americas.
Emerging players
- FCR (First Contact Resolution): FCR is a CX and BPO provider specializing in customer support, retention, and back-office services with nearshore delivery in Mexico. It is comparable to QMG as a similarly sized, Americas-focused outsourcing partner for travel and hospitality brands.
- Helpware: Helpware is a mid-sized BPO with U.S. and nearshore delivery offering customer support, back-office, and content moderation. It is comparable to QMG as a smaller, more nimble CX outsourcer targeting enterprise clients with multilingual U.S./Latin American coverage.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Quality Marketing Group social profiles
Digital presenceQuality Marketing Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Quality Marketing Group leadership team
Management profileNumber of profiles
Quality Marketing Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Quality Marketing Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Quality Marketing Group
What does Quality Marketing Group do?
Quality Marketing Group delivers integrated operational support services to vacation ownership brands across the U.S., Mexico, and the Caribbean. Its four service pillars are Back Office Support (reservation management, contract management, customer service, accounting, reporting, compliance tracking), Merchant Processing (secure credit card transaction acceptance with reduced reserves and faster payouts), Customer Experience Solutions (call center, complaint resolution, retention, and post-sale follow-up), and Partnership Services (contract support, sales verification, and custom operational pipelines built around client needs).
Is Quality Marketing Group a public or private company?
Quality Marketing Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Quality Marketing Group founded?
Quality Marketing Group was founded in 2005. It employs 51 to 100 people.
Where is Quality Marketing Group based?
Quality Marketing Group is headquartered in Longwood, United States, in the North America region.
How does Quality Marketing Group make money?
Four revenue lines are on record. Back Office Support Services are the primary driver. The others are merchant Processing, customer Experience Solutions and partnership Services.
Who are Quality Marketing Group's main competitors?
Broad incumbents on record are TTEC, Genpact, Foundever (formerly Sitel Group), Teleperformance, Sutherland Global Services, TaskUs, Concentrix and Alorica. Emerging players are FCR (First Contact Resolution) and Helpware.
Does Quality Marketing Group have an API?
No public API is recorded for Quality Marketing Group.
What industry is Quality Marketing Group in?
Quality Marketing Group's product category is Vacation Ownership Services. Its primary akta.pro industry code is BPAJAIAA, Full-Service Vacation Rental Property Management, with a secondary code of BPAAAAAC, Customer Retention, Loyalty & Win-Back Centers. Its NAICS code is 56143 and its SIC code is 8741.