What Voclarion does

Voclarion is a privately held Dutch cloud communications company headquartered in Amsterdam-Duivendrecht that builds business telephony natively inside Microsoft Teams. Its core product, CallTo365, is positioned as the first true Microsoft Teams PBX, delivering inbound and outbound calling, customizable call flows, real-time wallboard analytics, and integrations with more than 100 CRM systems and Microsoft Power Platform without requiring an MS Phone Systems license. The platform is extended through a portfolio of add-ons (CallCenter, CRM Add-on, Fixed Mobile Solution, Private Network, BHV365 emergency response) and a healthcare vertical sub-brand (Zorg365/Care365) covering nurse call, personal alarming, and track-and-trace for medical equipment. The company also distributes Smoothtalker indoor 4G/5G coverage hardware through a certified partnership.

Name

Voclarion

Legal name

Voclarion

Website

https://voclarion.nl

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Voclarion is a Dutch cloud communications company that delivers Microsoft Teams-native business telephony (CallTo365) with AI call automation, European data sovereignty, and 100+ CRM integrations, primarily serving Dutch enterprises, government, and healthcare organizations.

Ownership category

akta.pro rank

Product category

Cloud Communications / Business Telephony

NAICS

Telecommunications (517), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• Cloud business telephony
• Microsoft Teams PBX
• Unified communications platform
• CRM telephony integration
• AI call automation

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. CallTo365 Subscription: Recurring subscription model for Microsoft Teams PBX telephony services with various tiers based on organization size and required features.
2. Proof of Concept Services: Fixed, transparent one-time investment for 30-day PoC engagement with hands-on support and technical resources. Includes no-cure-no-pay guarantee.
3. Hardware Sales: Sale of hardware including Smoothtalker indoor coverage equipment and other telecom infrastructure.
4. CRM Add-on Integration: Additional paid integration services connecting telephony with customer relationship management systems.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Voclarion provides a cloud-based VoIP business telephony platform natively integrated with Microsoft Teams. Its flagship product, CallTo365, delivers PBX functionality within Teams without requiring an MS Phone Systems license, and is extended by add-on modules such as CallCenter, CRM Add-on (100+ CRM systems), Fixed Mobile Solution, Private Network, and BHV365 emergency response. A vertical-specific Zorg365/Care365 suite serves healthcare communication needs including nurse call and patient alerting.

Product overview

Voclarion is a Dutch cloud communications company offering an integrated business telephony platform built primarily around Microsoft Teams. The core product, CallTo365, is positioned as the first true Teams PBX, providing full telephony functionality natively within Teams without requiring MS Phone Systems licenses. The platform follows a platform-plus-modules architecture: CallTo365 serves as the unified communications foundation integrating calling, chat, and video, which is extended by specialized add-ons including CallCenter (call center features), CRM Add-on (100+ CRM integrations), Fixed Mobile Solution (mobile convergence), Private Network (dedicated infrastructure), and BHV365 (emergency alerting). A separate healthcare vertical branded as Zorg365 (Care365) offers sector-specific solutions including nurse call systems, personal alarming, and track & trace for medical equipment. Voclarion also distributes Smoothtalker hardware through a partnership for legal indoor mobile coverage solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Voclarion CallTo365: The first real Microsoft Teams PBX with extra functionality for business telephony users worldwide, enabling making/receiving calls directly from Teams without requiring MS Phone Systems license.
• Zorg365 / Care365
• BHV App

Products and services

• Voclarion CallTo365 The first true Microsoft Teams PBX solution providing full business telephony functionality natively integrated within Microsoft Teams, enabling users to make and receive calls without requiring MS Phone Systems licenses. Includes advanced calling features, customizable call flows, wallboards with real-time data, AI Call Assistant, and CRM/PowerPlatform integrations. Targeted at organizations of 150+ employees.
• CallCenter Call center solution extending CallTo365 telephony with additional reachability features, call queues, advanced routing, wallboards, AI-powered agent assistance, sentiment analysis, and call center-specific analytics for managing high-volume customer interactions.
• CRM Add-on Integration module connecting more than 100 CRM systems with the CallTo365 telephony solution, enabling customer data viewing during calls, automatic call logging, and seamless data synchronization between telephony and CRM platforms.
• Vast Mobiel Oplossing (Fixed Mobile Solution) Fixed-mobile convergence solution allowing users to carry their work phone number on mobile devices while retaining full office system capabilities, enabling hands-free calling for field teams and healthcare professionals.
• Private Network Private network solution providing secure, dedicated communication infrastructure for organizations requiring isolated network capabilities and data sovereignty.
• BHV365 (BHV App) Internal emergency response application enabling rapid alerting and coordination for safety incidents and calamities within organizations.
• Zorg365 (Care365) Healthcare Communication Platform Healthcare-specific communication platform enabling calling, paging, and alerting on a single platform, designed for hospitals and care facilities with vertical-specific solutions including nurse call, personal alarming, track & trace for medical equipment, and healthcare contact center capabilities.
• Hardware Physical telephony and communication hardware including endpoints, handsets, and supporting equipment used with the Voclarion communication platform.
• Smoothtalker Indoor Coverage

Quantifiable outcome

• Customer wait time eliminated to zero through AI Call Assistant
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability11 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core and minor.

• SmoothtalkercoreTechnology or IntegrationOfficial partnership agreement making Voclarion a certified partner for Smoothtalker indoor mobile coverage solutions. Smoothtalker equipment holds all necessary certifications for legal use in the Netherlands and EU, providing professional 4G/5G signal amplification without interfering with public networks.
• Strategic AI DeveloperscoreTechnology or IntegrationStrategic partnerships with specialized AI developers enabling advanced LLM voice bot capabilities integrated directly into enterprise voice solutions through specialized APIs and tools.
• MicrosoftcoreTechnology or IntegrationDeep integration partnership with Microsoft Teams, positioning CallTo365 as the first true Teams PBX solution with extended functionality beyond standard MS Phone Systems capabilities.
• The IP Company (Sister Company)minorStrategic or Co-development PartnerRelated entity under same corporate umbrella. The IP Company has established a partnership with BlackBerry for certified military-grade data security solutions.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ascom: Specialist in healthcare communications including nurse call systems, mobile alerting, and workflow solutions for hospitals and elder care, directly competing with Voclarion's Zorg365/Care365 healthcare vertical.
• Enreach: European cloud communications group (formerly Voiceworks, Spryng, and others) offering cloud PBX, UCaaS, and contact center solutions across multiple European markets with strong Dutch and German presence, comparable to Voclarion's European enterprise telephony play.
• Zoom (Zoom Phone): Zoom Phone is a cloud PBX tightly integrated with Zoom Workplace and increasingly with Microsoft Teams environments, directly competing with CallTo365 on Teams-native telephony for enterprise customers.
• Vonage (now part of Ericsson): Cloud communications platform offering UCaaS, CCaaS, and APIs with AI capabilities and broad CRM integrations, directly comparable to Voclarion's enterprise telephony and integration footprint.
• RingCentral: Global UCaaS leader offering cloud PBX, contact center, and AI-powered voice solutions to enterprises. Direct competitor to CallTo365 with substantially larger scale and broader feature set across both general business telephony and call center workloads.
• NFON: European (German-headquartered) cloud telephony provider with EU data sovereignty positioning and Microsoft Teams integration, the closest direct competitor in regulatory-aligned European cloud PBX to Voclarion.
• 8x8: Global UCaaS and contact-center-as-a-service provider with cloud PBX, AI voice features, and CRM integrations comparable to Voclarion's CallTo365 plus CallCenter stack, including strong international presence.
• Dialpad: AI-native UCaaS and contact center provider with AI voice assistants, real-time transcription, and CRM integrations, directly comparable to Voclarion's AI Call Assistant, sentiment analysis, and CRM-add-on value proposition.

Broad incumbents

• Microsoft Teams Phone System: Microsoft's native cloud telephony offering for Teams. Voclarion's core differentiation (no MS Phone Systems license required) is framed against this incumbent; Microsoft's pricing and feature roadmap are existential variables for CallTo365.
• KPN (Work): Dutch incumbent telecom operator offering hosted telephony, Teams-integrated communications, and enterprise connectivity with deep domestic reach, a regional incumbent competitor to Voclarion in the Netherlands.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/voclarion-nl

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voclarion