West Consulting

What West Consulting does

West Consulting, LLC is a privately held, founder-owned managed IT services and computer repair firm founded in January 2001 by Rachel West and headquartered at 1705 Standpipe Rd., Carlsbad, New Mexico. The company delivers break/fix repair, managed IT, disaster recovery, network design, VOIP, cloud migration, data security, and web hosting services to small and mid-sized businesses, individual consumers, and non-profit organizations across Carlsbad, NM and surrounding Southeastern New Mexico markets including oil and gas, mining, and farming operations.

The technical stack is conventional for a local MSP: remote-assistance software for off-site support, VOIP infrastructure delivered through white-label partnerships with Ring Central and 8x8, ISP coordination for redundant connectivity, and standard break/fix diagnostic workflows. There is no proprietary platform, no public API, and no software product; the offering is services-only, anchored by the founder's Microsoft, Ubiquiti, and formerly Cisco certifications plus a combined 35 years of technician repair experience. Business operations remain founder-led, with three to five employees delivering both remote and walk-in service at the Carlsbad office.

Commercially, the firm runs on a quote-based, pay-on-receipt model with no recurring credit terms, blending one-time break/fix projects with limited managed-services engagements. Go-to-market is relationship-driven, leveraging 25 years of continuous local presence, BBB accreditation, community programs (e-waste recycling via Dell/Goodwill, cartridge recycling via Brother/HP), and content marketing on the company website rather than paid acquisition. Marketing channels are narrow — website, phone/SMS, and community referral — consistent with a rural SMB-services scale.

Name

West Consulting

Legal name

West Consulting, LLC

Website

https://westconsultingllc.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1–10 employees

Short description

West Consulting, LLC is a founder-owned managed IT services and computer repair firm in Carlsbad, NM, serving local small businesses, consumers, and non-profits with managed IT, VOIP, cloud, networking, and break/fix support since 2001.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Management Consulting Services (54161)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEAMAE

End-User Computing Outsourcing (EUC / Desktop Services)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Outsourcing & Offshoring Services

SECONDARYBPAAACAC

Software/Application Support (SaaS, Enterprise Apps)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

SECONDARYBPAHAEAI

ERP, CRM & Enterprise Applications Consulting

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Technology & Digital Consulting

Keywords

• Managed IT services
• Computer repair services
• Network solutions
• Disaster recovery services
• VOIP phone systems

Headquarters

HQ city

Carlsbad

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Support Services: Break/fix and managed IT services including remote tech support, computer repair, network solutions, disaster recovery, and data security. Services can be one-time projects or recurring basis.
2. Cloud and VOIP Solutions: Cloud solutions consulting and VOIP phone system setup and support. Partner with Ring Central and 8x8 for VOIP services.
3. Service Fees: Payment due on receipt of service. Small business model not set up to carry credit. Services are billed upon completion.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

West Consulting, LLC provides managed IT services and break/fix technology support for small businesses and consumers in Carlsbad, NM and surrounding areas. Core offerings include managed IT services, disaster recovery, network solutions, VOIP phone systems (via Ring Central and 8x8), cloud migration, computer repair, data security, web hosting setup, and remote tech support delivered by phone or remote-assistance software.

Product overview

West Consulting, LLC is an IT services company offering a comprehensive suite of technology services for small businesses and consumers in Carlsbad, NM, and surrounding areas. The company provides managed IT services as its core proactive offering, supplemented by disaster recovery, network solutions, VOIP (partnering with Ring Central and 8x8), cloud solutions, computer repair, data security, web hosting, and remote tech support. The services are delivered by a team of three technicians with combined expertise spanning 35 years of computer repair experience, serving local businesses, oil and gas, mining, and farming operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Proactive IT service management for businesses, offering planned approaches to improve operations and cut expenses through ongoing monitoring and support rather than break/fix emergency repairs.
• Disaster Recovery Data loss prevention and recovery solutions helping businesses determine acceptable data loss thresholds and establish reliable backup strategies.
• Network Solutions Network infrastructure services including ISP connections, internal network documentation, patch panel management, and redundant connection setup for critical services.
• Voice Over IP (VOIP) Business phone system services partnering with Ring Central and 8x8 to provide cloud-based phone solutions for businesses.
• Cloud Solutions Cloud migration and consulting services helping businesses evaluate and implement cloud options from providers like Google and Microsoft, including customized CRM solutions.
• Computer Repair Hardware diagnostics and repair services for desktops, laptops, servers, and components including memory, power supplies, hard drives, and network cards. Technicians offer both in-person and remote support.
• Data Security Data security assessment and protection services helping businesses identify crucial data and determine appropriate safeguards for customer information and intellectual property.
• Web Hosting Providers Domain and webpage hosting setup services, with hosting and domains managed through a provider in Phoenix, AZ.
• Remote Tech Support Services Technical support provided over the phone or through remote assistance software, allowing technicians to diagnose and resolve issues without on-site visits.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Ring CentralcoreTechnology or IntegrationVOIP phone service provider partnership. Ring Central is one of the two most common VOIP suppliers used by West Consulting when setting up business phone systems for customers.
• 8x8coreTechnology or IntegrationVOIP phone service provider partnership. 8x8 is one of the two most common VOIP suppliers used by West Consulting when setting up business phone systems for customers.
• Dell Recycling Program / GoodwillminorStrategic or Co-development PartnerE-waste recycling partnership through the Goodwill Center in Roswell, NM which participates in the Dell Recycling Program. Hard drives are removed and data destroyed before recycling.
• BrotherminorStrategic or Co-development PartnerPrinter cartridge and supplies recycling partner. West Consulting participates in Brother's toner/ink recycling program.
• HPminorStrategic or Co-development PartnerPrinter cartridge and supplies recycling partner. West Consulting participates in HP's toner/ink recycling program for drive belts, fuser returns, and other supplies.

Scale indicators3 records

Recent moves9 records

Expansion highlights4 records

Others

• RingCentral: Cloud communications and VOIP platform partner of West Consulting. While RingCentral partners with rather than competes with West Consulting, it offers overlapping business phone system capabilities that could disintermediate local resellers.
• Kaseya: Provider of IT management and security software for MSPs and IT teams. Ecosystem enabler for managed service providers like West Consulting rather than a competing local IT shop.
• ConnectWise: MSP software platform providing PSA, RMM, and cybersecurity tooling to managed service providers like West Consulting — an enabling vendor in the same ecosystem rather than a direct competitor.

Direct peers

• CMIT Solutions: Franchise managed IT services provider serving SMBs with managed IT, cybersecurity, cloud, and helpdesk support — directly comparable to West Consulting's managed services, remote tech support, and SMB focus.
• NerdsToGo: Franchise-based IT support and computer repair brand targeting small businesses and residential customers, with a service model (on-site and remote support, managed services) closely aligned to West Consulting's offering.
• Computer Troubleshooters: International franchise network of small IT services firms providing computer repair, network setup, and managed services to local businesses and consumers — same operating model and customer base as West Consulting.

Broad incumbents

• Office Depot Tech Services: Retail-based IT support and computer repair services targeting small businesses and consumers — overlaps with West Consulting's break/fix and walk-in repair offering but at much larger scale.
• Accenture: Global professional services firm with large IT outsourcing and managed services practice. Operates far upmarket from West Consulting but addresses the same broad IT services category.
• Geek Squad (Best Buy): National consumer and small-business tech support brand offering computer repair, setup, and remote support at scale. Competes for the same Carlsbad consumer/SMB segment but with far broader geographic and brand reach.
• IBM Technology Support Services: Global IT services and managed infrastructure provider. Not a local competitor in Carlsbad but represents the upper bound of the managed IT services category West Consulting participates in.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/wcsupport
• LinkedInlinkedin.com/company/west-consulting-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about West Consulting