Sympact
Sympact is a privately held Australian IT services company founded in 2002, based in Devonport, Tasmania, providing managed IT, proprietary software (SkyBase, SkyPage), custom hardware, and hosting to SMB and mid-market clients across diverse industries nationwide.
- Company typePrivate
- Founded2002
- HeadquartersDevonport, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Sympact does
Sympact is an Australian private IT services company founded in 2002 and headquartered in Devonport, Tasmania. The company designs, supplies, installs, and supports IT systems for SMB and mid-market clients across diverse industries including legal, finance, healthcare, transportation, education, nonprofits, agriculture, and viticulture. Its service portfolio spans managed IT (24/7 helpdesk, remote monitoring, threat protection, backups, cloud services), bespoke software development, custom hardware design and manufacturing, and domain/hosting services anchored in Equinix-certified Australian data centers.
The company's technology foundation rests on conventional stacks (LAMP, .NET, Microsoft SQL, C#, JavaScript) extended by three proprietary products. SkyBase is an operational information management platform that organizes business data into custom apps with workflows, documents, communications, AI scheduling, and report builder. SkyPage is an in-house website/intranet management system with mobile-first design, e-commerce, SEO, and secure login. AX Email Server provides customizable Australian-hosted email infrastructure, while Sympact Hawkeye delivers hourly machine and event monitoring. Custom hardware capabilities include PCB design, IP67-rated 3D-printed enclosures, embedded firmware, and large-scale manufacturing of specialist devices.
Sympact generates revenue through a mix of recurring managed services and subscriptions (SkyBase, SkyPage hosting at $40/month, domain/hosting), one-off project fees (SkyPage builds at $899-$1,399), professional services for bespoke software, and hardware sales. Distribution relies on direct consultative sales, a free IT audit lead magnet, and channel leverage through Microsoft Partner, HP, Dell, Bitdefender, Exclaimer, and Nord reseller relationships. The company operates as a bootstrapped, founder-led regional firm with no disclosed external capital, M&A activity, or institutional ownership.
Sympact firmographics
Firmographics- Name
- Sympact
- Legal name
- Sympact
- Website
- https://sympact.com.au
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Sympact is a privately held Australian IT services company founded in 2002, based in Devonport, Tasmania, providing managed IT, proprietary software (SkyBase, SkyPage), custom hardware, and hosting to SMB and mid-market clients across diverse industries nationwide.
- Ownership category
- akta.pro rank
Sympact industry classification
Industry- Product category
- Managed IT Services and Custom Software
- NAICS
- Computer Facilities Management Services (541513), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), HRIS/HCM Managed Services & Support (BPAEAGAF)
Keywords
Where Sympact is headquartered
LocationHeadquarters
- HQ city
- Devonport
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Sympact business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services: End-to-end IT solutions including design, supply, installation and support of devices and networks, 24/7 helpdesk, remote monitoring, antivirus, internet connections and weekly reporting.
- SkyPage Website System: Website creation and hosting service with once-off creation costs and recurring monthly hosting fees.
- SkyBase Platform: Operational information management platform offered as a customized solution for businesses.
- Domain and Hosting Services: Domain registration, renewals, DNS management, and hosting on secure Australian servers with Microsoft 365 and Google Workspace configuration services.
- Software Development: Bespoke application development, legacy system conversion, third-party integrations, and expert consultancy for tailored solutions.
- Hardware Projects: Custom hardware design and manufacturing including PCB design, prototyping, enclosure production, and large-scale manufacturing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Monthly | SkyPage Website - Standard Theme |
| One time/ perpetual license | Monthly | SkyPage Website - Custom Theme |
| Subscription | Monthly | SkyPage Monthly Hosting |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Sympact product offering
Product offeringCore offering
Sympact provides end-to-end managed IT services, two proprietary software platforms (SkyBase for operational management and SkyPage for website/intranet management), custom software development, and bespoke hardware design and manufacturing for Australian businesses. Services span 24/7 helpdesk, cloud and on-premise infrastructure, cybersecurity, Microsoft 365 deployment, and tailored integrations via in-house API bridge development. The company delivers fully managed technology solutions rather than standalone tools, bundling its own products with professional services and third-party vendor relationships.
Product overview
Sympact is an Australian IT services company offering a unified product-and-services portfolio built around its proprietary SkyBase and SkyPage platforms. SkyBase is an operational management platform for building custom business apps with AI scheduling, while SkyPage is a website and intranet management system with mobile-first design, e-commerce, and SEO features. These core products are complemented by managed IT services (hardware supply, threat protection, cloud services, backups, helpdesk), custom software development, custom hardware design and manufacturing, and email/domains/hosting services. The company operates as a Microsoft Partner providing Microsoft 365 integration and also supports Google Workspace. All services are delivered from Devonport, Tasmania with global reach capability.
Differentiator
Problem solved
Functional benefit
Brands
- SkyBase: SkyBase organises operational information into apps and items built specifically for your business, then connects related items, documents, communications, workflows, reports, external systems and security around the same workspace.
- SkyPage
Products and services
- SkyBase Operational information management platform that organises data into custom apps and items, connecting related items, documents, communications, workflows, reports, external systems, and security around shared workspaces. Includes AI Scheduling, Calendar and Kanban, Emails and Chat, Tasks and Journals, and Report Builder. Sold to businesses as a customised solution.
- SkyPage Website management system providing mobile-first design, intuitive content editing, SEO tools, forms, secure login/intranet capabilities, visitor tracking, analytics, online shop with inventory management, and directories. Built ground-up with no external systems dependency.
- Managed IT Systems and Services End-to-end IT solutions including hardware design, supply, installation, and support of devices and networks, 24/7 helpdesk, remote monitoring, antivirus, internet connections, cloud services, backups, disaster recovery, domain management, phone systems, software advice, technology audits, and IT consultancy.
- Custom Software Development Bespoke web-based software development, iOS and Android app creation, third-party software integration, legacy system rebuilding, and third-party software deployment consultancy. Delivered to enterprise, government, and SMB clients.
- Hardware Projects Custom hardware design and manufacturing including PCB design, prototype manufacture, enclosure design with 3D printing (including IP67 weatherproof enclosures), PIC and Linux-based firmware development, iOS and Android interface development, and small-to-large volume manufacturing.
- Email, Domains and Hosting Domain registration, renewals, DNS management, Microsoft 365 and Google Workspace configuration, custom email server hosting, and website/application hosting on secure Australian data centre infrastructure (Equinix Sydney).
- AX Email Server Customisable email server platform hosted on secure Australian infrastructure, offering flexibility and control with enterprise-grade security and performance.
- Sympact Hawkeye Hourly event and machine monitoring system for proactive issue detection to minimize business downtime.
- Threat Protection Security solutions including Bitdefender antimalware and antivirus protection, email security systems, NordPass business password management, and Hawkeye monitoring for proactive threat detection.
Quantifiable outcome
- First web check-in system in Australia developed for airline customer
- +2 more outcomes
Companies that use Sympact
Customer profileNamed customers5 records
Segments7 records
Ideal customer profiles2 records
Sympact technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability2 records
Feature4 records
Sympact partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Partner status enabling provision and support of Microsoft 365 systems for Email, Calendars, Contacts, and Shared/Secure File Storage. Also provides access to Microsoft product ecosystem including Word, Excel, Outlook, Teams, SharePoint, and OneDrive.
- HPcoreAuthorized HP reseller providing business-grade desktops, laptops, and devices. Enterprise-grade Dell servers with Intel Xeon processors mentioned as part of infrastructure.
- DellcoreAuthorized Dell reseller and uses Dell servers in data center infrastructure. Enterprise-grade Dell servers with Intel Xeon processors, RAID 10 storage arrays, and hot-swappable dual power supplies.
- EquinixcoreDedicated servers hosted in Equinix Sydney (SYD4 and SYD5) data centers providing world-class Australian data center infrastructure with SOC 1 Type II, SOC 2 Type II, ISO certifications, and PCI DSS compliance.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Sympact competitors and assessment
Company assessmentDirect peers
- Versent: Australian digital services firm focused on cloud, managed services, and custom software engineering. Comparable to Sympact in combining managed cloud services with bespoke software development for enterprise clients.
- Outcomex: Australian managed services and IT solutions provider specializing in mid-market and enterprise clients. Closely comparable to Sympact in the Australian mid-market MSP segment with managed IT, networking, and security offerings.
- The Missing Link: Australian managed IT, security, and cloud services company with a multi-vendor approach similar to Sympact. Comparable as a mid-sized Australian MSP offering integrated IT, security, and infrastructure management.
- Datacom: Major ANZ-headquartered IT services company providing managed services, cloud, software engineering, and digital transformation. Comparable to Sympact across managed IT, custom software, and multi-vertical industry coverage, but at significantly larger scale.
- Logicalis Australia: Global IT solutions and managed services provider with an Australian operation delivering managed IT, cloud, and digital workplace services. Comparable to Sympact in managed services and Microsoft-centric IT delivery across enterprise clients.
- Insync Solutions: Australian managed IT services and solutions provider serving SMB and mid-market clients. Comparable to Sympact as a similarly-sized Australian MSP offering managed IT, cloud, and Microsoft 365 services.
- Brennan IT: One of Australia's largest independently owned managed IT services providers, offering managed IT, cloud, security, and software development across ANZ. Directly comparable to Sympact as a broad-based Australian MSP with software and infrastructure capabilities.
Broad incumbents
- Accenture Australia: Global IT services and consulting giant with significant Australian operations across managed services, custom software, and cloud. Comparable to Sympact only in the broadest sense as a multi-discipline IT services provider operating in the same Australian enterprise market at vastly larger scale.
- Rackspace Technology: Global managed cloud and IT services provider operating across multiple geographies. Comparable to Sympact in managed services and hosting but operates at vastly larger scale and as a broader incumbent rather than a regional specialist.
Emerging players
- Connecting Software: Integration and API bridge specialist working across Microsoft, Xero, and other enterprise platforms. Comparable to Sympact's API bridge development and Xero/Microsoft 365 integration work, though focuses on integration middleware rather than full MSP services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Sympact social profiles
Digital presenceSympact compliance and trust
Trust signalCompliance8 records
Sympact financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sympact leadership team
Management profileNumber of profiles
Profiles2 records
Sympact funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sympact M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sympact
What does Sympact do?
Sympact provides end-to-end managed IT services, two proprietary software platforms (SkyBase for operational management and SkyPage for website/intranet management), custom software development, and bespoke hardware design and manufacturing for Australian businesses. Services span 24/7 helpdesk, cloud and on-premise infrastructure, cybersecurity, Microsoft 365 deployment, and tailored integrations via in-house API bridge development. The company delivers fully managed technology solutions rather than standalone tools, bundling its own products with professional services and third-party vendor relationships.
Is Sympact a public or private company?
Sympact is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Sympact founded?
Sympact was founded in 2002. It employs 11 to 50 people.
Where is Sympact based?
Sympact is headquartered in Devonport, Australia, in the Oceania region.
How does Sympact make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are skyPage Website System, skyBase Platform, domain and Hosting Services, software Development and hardware Projects.
Who are Sympact's main competitors?
Direct peers on record are Versent, Outcomex, The Missing Link, Datacom, Logicalis Australia, Insync Solutions and Brennan IT. Broad incumbents are Accenture Australia and Rackspace Technology. Connecting Software is listed as an emerging player.
Does Sympact have an API?
No public API is recorded for Sympact.
What industry is Sympact in?
Sympact's product category is Managed IT Services and Custom Software. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEADAL, Data Security & Privacy Managed Services (DLP/Encryption). Its NAICS code is 541513 and its SIC code is 7372.