anni.care
anni.care (Healthbytes GmbH), founded 2022 in Berlin, provides AI-powered telephony and digital prescription workflow software for German medical supply stores (Sanitätshäuser), rehabilitation providers, and care homes, using conversational AI to automate inbound calls 24/7.
- Company typePrivate
- Founded2022
- HeadquartersBerlin, Germany
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What anni.care does
anni.care, operating as a brand of Healthbytes GmbH, is a Berlin-based digital health company founded in 2022 by Thomas Seidl, Shane Füller, and Valentin Kronreif. The company builds AI-driven software for the German healthcare supply chain, primarily serving Sanitätshäuser (medical supply retailers), rehabilitation providers, and care homes. Its flagship product is KI-Telefonie, an AI-powered telephony system that uses speech recognition and natural language processing to answer inbound calls 24/7, classify caller intent, and either resolve inquiries automatically or escalate by creating a task for staff. The AI is explicitly tuned for German dialects, varied speaking volumes, and conversational pauses, and integrates with branch software (e.g., mmOrthosoft, M Assist) and ERP systems so it can answer order-status and patient-data queries directly. A complementary product, Rezept Express, digitizes the medical aid prescription workflow under German SGB XI §40 Abs. 6, allowing care professionals to issue, sign, and transmit medical aid recommendations electronically.
The company operates a product-led, self-serve go-to-market model with a freemium entry tier and usage-based pricing that scales with monthly automated call volume, enabling customers to sign up and complete setup in under five minutes. As of the latest data, more than 200 companies reportedly use the AI telephony solution, with one named customer (Sanitätshaus Wittlich) citing a reduction from roughly 5,000 to ~300 monthly staff-handled calls, a 94% reduction. Marketing is primarily digital (German-language website, SEO), supplemented by industry-event presence at REHACARE, earned media in WirtschaftsWoche and trade press, and customer testimonials.
In April 2025, anni.care expanded internationally by acquiring the Ashley Court Residential Care Home in Lincolnshire, UK from Amplius, marking its first move into direct care delivery outside Germany and signaling a possible pivot from pure software into operator-services. Headcount remains small (1-10 employees) and no external funding rounds, institutional investors, or revenue figures have been disclosed, suggesting the company has been bootstrapped to date.
anni.care firmographics
Firmographics- Name
- anni.care
- Legal name
- Healthbytes GmbH
- Website
- https://anni.care
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- anni.care (Healthbytes GmbH), founded 2022 in Berlin, provides AI-powered telephony and digital prescription workflow software for German medical supply stores (Sanitätshäuser), rehabilitation providers, and care homes, using conversational AI to automate inbound calls 24/7.
- Ownership category
- akta.pro rank
anni.care industry classification
Industry- Product category
- AI-driven healthcare workflow automation
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)
- akta.pro secondary industry
- Urgent Care + ePrescribing & Lab/Imaging Ordering Telehealth Platforms (HLALAJAL)
Keywords
Where anni.care is headquartered
LocationHeadquarters
- HQ city
- Berlin
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
anni.care business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- AI Telephony Subscription/Usage: Dynamic pricing based on monthly call volume. Customers can start with a free tier and upgrade to paid packages based on actual usage. Pay-as-you-go model where customers only pay for what they use.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier with basic functionality |
| Usage-based | Monthly | Usage-based paid tiers |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
anni.care product offering
Product offeringCore offering
anni.care sells an AI-powered telephony platform (KI-Telefonie) that automates inbound phone calls for German healthcare providers, primarily Sanitätshäuser, enabling 24/7 call answering without forwarding to staff. The company also offers Rezept Express, a digital workflow that allows care professionals to issue, digitally sign, and transmit medical aid recommendations to medical supply stores. Both products target the German healthcare market and integrate with existing branch/CRM software and phone systems.
Product overview
anni.care, a Healthbytes GmbH brand headquartered in Berlin, operates a two-product portfolio targeting the German healthcare and medical supply sector. The foundational product is the anni.care Rezept Express (Rezept Express), a web-based digital prescription and medical aid recommendation platform that enables care professionals to issue, digitally sign, and transmit Hilfsmittel-Empfehlungen to Sanitätshäuser. The newer and actively marketed product is the anni.care KI-Telefonie, an AI-powered phone automation system that answers inbound calls around the clock using natural language processing, with optional integration into branch software and ERP systems to retrieve order and patient status data — directly complementing the Rezept Express by automating the customer communication channel upstream of the ordering workflow. Both products serve the Sanitätshaus/leistungserbringer market segment and share a common data architecture (patient and order records in Rezept Express can be queried by the AI telephony). The company also previously launched a Pflege-App (care app) and an AI chatbot as supplementary tools for the same ecosystem.
Differentiator
Problem solved
Functional benefit
Products and services
- anni.care KI-Telefonie (AI Telephony) AI-powered phone automation system for German healthcare providers that answers inbound calls 24/7, classifies and resolves routine inquiries via conversational AI, and creates internal tasks only when staff escalation is needed. Integrates with existing telephone systems via call forwarding and with branch software/ERP systems to retrieve customer and order status data. Reported outcome at one customer: 94% reduction in staff-handled calls (from ~5,000 to ~300 per month).
- anni.care Rezept Express Web-based digital prescription platform that enables care professionals (Pflegefachkräfte) to create, digitally sign, and transmit medical aid recommendations (§40 Abs. 6 SGB XI) to Sanitätshäuser, and lets patients digitally sign and submit recommendations to providers. Stores and retrieves patient, insurance, and prescribed medical aid data for connected workflows.
Quantifiable outcome
- 94% reduction in calls requiring staff (from 5,000 to ~300 per month)
- +2 more outcomes
Companies that use anni.care
Customer profileNamed customers8 records
Segments2 records
Ideal customer profiles2 records
anni.care technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature4 records
anni.care partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- mmOrthosoftcoreCRM system mmOrthosoft integrated with anni.care connect platform, enabling seamless data flow between orthopedic software and AI telephony.
- SanoacoreStrategic partnership for joint go-to-market in the healthcare sector. Sanoa and anni.care are cooperating to help Sanitätshäuser transition to digital solutions.
- EGROHminorPartnership for customer acquisition in the digital space. EGROH magazine featured partnership announcement for reaching customers in digital world.
Scale indicators3 records
Recent moves7 records
Expansion highlights6 records
anni.care competitors and assessment
Company assessmentDirect peers
- Synthflow AI: Berlin-based no-code AI voice agent platform providing self-serve, usage-based phone automation — closest match to anni.care's PLG/usage-based model and German SMB customer profile.
- PolyAI: Voice AI platform purpose-built for enterprise call-center automation (24/7 inbound handling, intent resolution, CRM integration) — directly comparable capabilities to KI-Telefonie for mid-market and enterprise customers.
- Parloa: Berlin-based AI voice agent platform providing autonomous phone automation for enterprise customer service — the closest direct competitor to anni.care's KI-Telefonie in language, geography, and target buyer profile.
- Cognigy: Düsseldorf-based enterprise conversational and voice AI platform automating customer service calls across telephony and digital channels; directly competes for the same AI-phone-automation budget.
Emerging players
- Rasa: Open-source conversational AI framework widely used for enterprise NLU/voice agents; competes in the underlying technology layer for organizations building healthcare automation similar to KI-Telefonie.
- Lindy AI: Self-serve AI agent platform including voice/phone agents for SMB workflows; overlaps with anni.care in the self-serve, usage-based, vertical-SMB voice agent category.
- VAPI: Voice AI infrastructure/API platform that powers custom telephony agents — competes indirectly by enabling customers or competitors to build what anni.care ships as a turnkey product.
- Retell AI: Developer-focused voice AI platform enabling self-serve build of AI phone agents; a comparable emerging player for the build-your-own AI-telephony category that competes with anni.care's verticalized offering.
Broad incumbents
- Genesys Cloud: Global cloud contact-center platform with omnichannel voice/IVR/digital capabilities; a broad incumbent that could displace or partner with anni.care in healthcare CX automation roadmaps.
Others
- Twilio (Voice / Flex): Programmable telephony and contact-center infrastructure provider; an enabling layer rather than direct competitor, but Twilio's deepening voice-AI stack creates an adjacency risk for anni.care's telephony business.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
anni.care social profiles
Digital presenceanni.care compliance and trust
Trust signalCompliance1 record
anni.care financial estimates
Financial estimateRevenue estimate
Valuation estimate
anni.care leadership team
Management profileNumber of profiles
Profiles3 records
anni.care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
anni.care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about anni.care
What does anni.care do?
anni.care sells an AI-powered telephony platform (KI-Telefonie) that automates inbound phone calls for German healthcare providers, primarily Sanitätshäuser, enabling 24/7 call answering without forwarding to staff. The company also offers Rezept Express, a digital workflow that allows care professionals to issue, digitally sign, and transmit medical aid recommendations to medical supply stores. Both products target the German healthcare market and integrate with existing branch/CRM software and phone systems.
Is anni.care a public or private company?
anni.care is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was anni.care founded?
anni.care was founded in 2022. It employs 1 to 10 people.
Where is anni.care based?
anni.care is headquartered in Berlin, Germany, in the Europe region.
How does anni.care make money?
One revenue line is on record: AI Telephony Subscription/Usage.
Who are anni.care's main competitors?
Direct peers on record are Synthflow AI, PolyAI, Parloa and Cognigy. Emerging players are Rasa, Lindy AI, VAPI and Retell AI. Genesys Cloud is listed as a broad incumbent. Twilio (Voice / Flex) is listed as an others.
Does anni.care have an API?
No public API is recorded for anni.care.
What industry is anni.care in?
anni.care's product category is AI-driven healthcare workflow automation. Its primary akta.pro industry code is HLACAEAC, Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat), with a secondary code of HLALAJAL, Urgent Care + ePrescribing & Lab/Imaging Ordering Telehealth Platforms. Its NAICS code is 56142 and its SIC code is 8000.