What FrontStage does

FrontStage is an omni-channel contact center platform developed and marketed by Atlantis Telecom, a Czech-headquartered company whose roots trace to a 1994 distribution agreement with Matra Communications. The platform unifies customer communications across email, telephone, SMS, webchat, social networks (Facebook, Twitter, LinkedIn, WhatsApp, Viber, Apple Business Chat, WeChat, Telegram), and video channels, replacing heterogeneous multi-vendor environments with a single integrated solution for mid-to-large enterprises. Its technology stack is built on Microsoft .NET, SQL Server, Windows Server, and IIS, with native WebRTC support for browser-based voice and video, and certified integrations with major PBX and UC platforms including Mitel, Skype for Business/Teams, Cisco, Unify/Siemens, Alcatel, and innovaphone. The platform offers modular add-ons covering inbound and outbound call management, IVR with speech recognition and voice biometrics (via Nuance), workforce and quality management, SmartRecord call/screen recording with emotion detection, knowledge base, campaigns, HelpDesk case management, reporting with PowerBI integration, and AI/ML integrations with IBM Watson and Amazon AI.

The company operates three deployment models: FrontStage Online (private cloud), FrontStage as software/SaaS, and FrontStage Embedded (hardware appliance bundling Intel servers with Microsoft Windows Server and SQL Server for Embedded Systems). Revenue is generated through software licensing and subscriptions on a quote-based enterprise sales model. Its go-to-market is direct enterprise field sales supplemented by flagship partnerships: Microsoft (Gold Communications, Silver Application Development, ISV competencies), Mitel (authorized distributor since 1994), Nuance (EMEA Master Distributor), Intel (Gold Partner), AudioCodes, innovaphone, and Aarenet (joint cloud offering for SMB/mid-market launched July 2021). The customer base spans banking, insurance, telecommunications, e-commerce, government, and healthcare — with named customers including Alza.cz, Seznam.cz, Czech Airlines, and VZP. FrontStage is founder-controlled (Co-founders/CEO Pavel Vrzák and CTO Jiří Zídek), self-funded with no disclosed external capital, and operates from Prague and London serving the EMEA region.

Name

FrontStage

Legal name

FrontStage Technologies

Website

https://frontstage.cz

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

51–100 employees

Short description

FrontStage is an omni-channel contact center platform developed by Atlantis Telecom in Prague, serving mid-to-large enterprises across EMEA with unified customer communication management across voice, email, chat, social, and video channels, integrating with major PBX and UC platforms.

Ownership category

akta.pro rank

Product category

Contact Center Software (CCaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Omni-channel contact center
• Customer experience platform
• Cloud contact center software
• Workforce management software
• Call recording analytics

Headquarters

HQ city

Prague

HQ country

Czechia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Platform Licenses: FrontStage is offered as FrontStage Online (private cloud service), FrontStage as pure software platform (optionally SaaS), and FrontStage Embedded (hardware appliance). Revenue likely generated through software licensing, subscriptions, and/or per-seat models based on the enterprise contact center solution nature.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

FrontStage develops and sells an omni-channel contact center software platform that unifies customer communications across email, telephone, SMS, webchat, social networks, and video within a single solution. The platform is offered as FrontStage Online (private cloud service), FrontStage as a licensed software platform, and FrontStage Embedded (hardware appliance), and integrates with enterprise systems (ERP, CRM, LoB) and major PBX/call server platforms. It includes AI/ML-powered capabilities for speech recognition, voice biometrics, emotion detection, chatbots, predictive workforce management, and quality management, targeting enterprise customers across EMEA.

Product overview

FrontStage is an omni-channel contact centre platform for the digital era that unifies customer communication across multiple channels. The product portfolio features the core FrontStage Platform combined with modular add-ons including the In-Bound and Out-Bound Modules for call management, IVR Module with speech recognition and voice biometrics, WorkForce Management and Quality Management Modules, SmartRecord for call recording with voice/emotion analysis, Knowledge Base Module, Campaign Module, Reporting Module, and channel-specific modules for E-mail, WebChat/IM, Social Networks, SMS, Fax, Video, and HelpDesk/Case management. Deployment options include FrontStage Online (private cloud), FrontStage as a software/SaaS platform, and FrontStage Embedded (hardware appliance with Intel servers). The RC Client is the agent desktop application used across all deployments. The platform integrates with Microsoft Skype for Business/Teams, Mitel, Cisco, and various social networks, leveraging AI capabilities for speech recognition, emotion detection, conversation analytics, and automated processes.

Differentiator

Problem solved

Functional benefit

Brands

• FrontStage Platform: Omni-Channel contact centre platform for digital era customer communications
• SmartRecord
• FrontStage Online
• FrontStage Embedded

Products and services

• FrontStage Platform An omni-channel contact center software platform for the digital era that unifies customer communication across email, telephone, SMS, webchat, and social networks, with deep integration to enterprise information systems (ERP, CRM, LoB) and AI/ML-powered automation. Targeted at mid-to-large enterprise customers.
• FrontStage Online A private cloud deployment option of FrontStage providing instant contact center services with VoIP/SIP telephone accounts for operators, supervisors, and back-office staff. Enables subscription-based access to the platform without on-premise infrastructure.
• FrontStage Embedded A hardware appliance offering of FrontStage that includes Intel servers and Microsoft Windows Server for Embedded Systems (Telecommunications edition) with Microsoft SQL Server for Embedded Systems, packaged for on-premise deployment.
• SmartRecord A hybrid platform for call and screen recording supporting internal/external, active/passive recording, operator screenshots, voice analysis, keyword detection, and emotion detection. Provides archiving, reporting, and administration capabilities for contact center compliance and quality monitoring.
• Aarenet Cloud Contact Centre (Joint Offering) A joint cloud-based contact center offering combining FrontStage omni-channel contact center functionality with Aarenet's Cloud PBX, targeted at small and mid-sized companies seeking a hosted solution.

Quantifiable outcome

• Reduced email handling time by 20% through email automation solution
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration25 records

AI capability12 records

Feature10 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• AarenetcoreTechnology or Integration · 1 June 2020Swiss VoIP services and equipment provider. Following partnership agreement in June 2020, FrontStage and Aarenet adapted systems for interoperability. Joint Cloud-based Contact Centre offering released in July 2021 targeting small and mid-sized companies with hosted solution using FrontStage's contact centre functionality and Aarenet's Cloud PBX.
• innovaphonecoreTechnology or IntegrationGerman company integrating innovaphone's communication systems as native call server (SIP server) for FrontStage platform. innovaphone is a leading European provider of work and communication solutions with self-financed operations and European hardware/software development.
• IntelcoreTechnology or IntegrationIntel Gold Partner. Known for processors and powering data centres. Intel innovations bring communication capabilities to devices, objects, and spaces making them smart and connected. Intel helps secure and protect enterprise IT systems.
• MicrosoftflagshipTechnology or IntegrationMain technology partner for software development. Competence levels: Gold Communications (application development for Skype for Business), Silver Application Development, and Independent Software Vendor (ISV). Long-term relationship with cooperation in extensive projects and certified accessories for Skype for Business. FrontStage platform runs on Microsoft Windows Server, .NET, IIS, and SQL Server.
• MitelflagshipChannel Partner/ Reseller/ DistributorAuthorized distributor of Mitel MiV5000 and MX-One since 1994. FrontStage Omni-channel Contact Centre supports both Mitel MiV5000 and MX-One families of Call Server/PBX platform natively. Certified and experienced engineers provide turnkey contact centre solutions built on Mitel telephony platforms.
• NuancecoreTechnology or IntegrationMaster Distributor for EMEA. Uses Nuance's state-of-the-art natural speech recognition technologies for IVR systems (Call Steering) and voice biometrics technology for FrontStage contact centre application. Nuance pioneered high functionality speech software perfecting machine voice recognition and emulation.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Talkdesk: Cloud-native CCaaS company offering AI-powered omni-channel customer service with strong vertical specialization — comparable to FrontStage's vertical-focused go-to-market approach.
• 8x8: Cloud communications platform combining UCaaS and CCaaS with AI-driven analytics — directly comparable omni-channel contact center vendor competing for mid-market and enterprise EMEA accounts.
• Five9: Pure-cloud CCaaS provider focused on inbound/outbound, IVR, workforce management, and AI — a cloud-native direct competitor targeting the same enterprise and mid-market segments as FrontStage.
• NICE inContact (NiCE): Large CCaaS vendor (CXone) providing omni-channel cloud contact center with workforce engagement, AI, and analytics — directly competes with FrontStage for mid-market and enterprise customers.
• Genesys: Global CCaaS and customer experience platform leader offering cloud and on-prem contact center solutions across voice, digital, and AI channels — directly comparable to FrontStage's omni-channel offering for enterprise customers.

Broad incumbents

• Cisco (Webex Contact Center): Broad incumbent offering Webex Contact Center as part of its collaboration portfolio; FrontStage integrates with Cisco call servers but Cisco also competes directly as a full CCaaS vendor.
• Avaya: Legacy enterprise contact center incumbent with hybrid cloud offerings and significant EMEA installed base — overlaps with FrontStage in on-prem and hybrid enterprise deployments.
• Enghouse Systems (Contact Center division): Portfolio company building contact center solutions through acquisitions (e.g., Genesys-era assets, contact center product lines) — comparable as a multi-vendor CCaaS roll-up competing in EMEA mid-market.

Emerging players

• 3CX: SMB-focused UC and contact center vendor offering a software-based, channel-distributed platform — comparable in architecture and target segment to FrontStage's SMB/mid-market positioning.
• Mitel: Long-standing FrontStage telephony partner (since 1994) whose MiV5000 and MX-One platforms FrontStage integrates natively; Mitel is increasingly layering its own contact center solutions, making it both partner and adjacent competitor.

Market position

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• Xx.com/frontstagecc
• Facebookfacebook.com/FrontStageCC
• LinkedInlinkedin.com/company/frontstage-cc

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FrontStage