Support Network

What Support Network does

Support Network is a private, for-profit Australian company that operates as an intermediary platform connecting users seeking personal care and disability support with independent support workers, while also providing access to peer health resources. The company is headquartered in Smithfield, Australia, and operates with a workforce of 51-100 employees, suggesting an early-to-mid stage scale for an Australian health and human services platform.

The company's functional role is best characterised as a labour-matching / care-coordination intermediary in the Australian disability and personal care sector — most plausibly serving participants in the National Disability Insurance Scheme (NDIS) and adjacent personal care markets, though no direct evidence of scheme integration was available in the input. By linking individual users with independent support workers, the platform occupies a two-sided marketplace position rather than an employed-carer agency model, which has implications for regulatory exposure, cost structure, and scalability.

Specific details on product architecture, pricing, technology stack, revenue mechanics, management team, funding history, partnerships, and customer mix are not available in the input data. The company's primary public-facing website (supportnetwork.com.au) returned only a loading/verification page during data collection, and structured firmographic fields for technology, revenue model, pricing, partnerships, and team were unpopulated. As a result, the business model description above is grounded only in the short-description field and firmographic metadata; deeper claims about unit economics, GTM, or technical differentiation cannot be supported by the supplied evidence.

Name

Support Network

Website

https://supportnetwork.com.au

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Support Network is an Australian private company that operates an intermediary platform linking users seeking personal care and disability support with independent support workers, and also provides peer health resources to its user base.

Ownership category

akta.pro rank

Product category

Disability and Personal Care Services Marketplace

NAICS

Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (62419), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industries

Health & Support Communities (BPAMABAL), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• Support coordination services
• Personal care matching
• Disability support platform
• Peer health network
• Support worker marketplace

Headquarters

HQ city

Smithfield

HQ country

Australia

HQ region

Oceania

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Core offering

Support Network is an Australian online platform that links users with independent support workers for personal care, disability support, and peer health resources. It operates as a marketplace that enables individuals needing care services to find and engage self-employed support professionals across three service categories.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Care Support Matching Online marketplace service that matches individual users with independent support workers for personal care needs, allowing consumers to find self-employed caregivers directly.
• Disability Support Matching Online marketplace service that connects individuals needing disability support with independent support workers who provide disability care services.
• Peer Health Resources Online resource and matching service that connects users with peer health workers and peer-based health support delivered by independent providers.

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Expansion highlights1 record

Direct peers

• Mable: Australian two-sided marketplace that connects NDIS participants and aged care clients with independent support workers. Closest direct competitor to Support Network, operating the same independent-worker model in disability and personal care.
• Five Good Friends: Australian in-home care platform combining a care worker marketplace with a managed services layer for disability and aged care. Overlaps directly with Support Network's personal care and disability support offering.
• Hireup: Australian platform matching people with disability to vetted support workers. Comparable in customer base (NDIS participants) and marketplace/agency hybrid model for personal care and disability support.
• Careseach: NDIS-registered platform helping participants find and engage support workers and providers. Comparable customer base and transactional marketplace model in the Australian disability support category.

Broad incumbents

• Care.com: Large global marketplace for caregivers across personal care, disability, and senior care. Broader incumbent operating in a wider set of categories and geographies, but directly comparable marketplace model for connecting users with independent care workers.
• Just Better Care: Established Australian franchised provider of in-home disability, aged, and personal care services. Larger incumbent in the same end-customer category, though operating an employed-caregiver model rather than a marketplace.
• Home Instead: Global franchise network providing personal care, dementia support, and companionship for older adults. Comparable end-customer base and personal care service mix, with a more traditional employed-caregiver delivery model.

Regional players

• Airtasker: Australian-headquartered general-services marketplace. Operates a different end-category (task-based services) but uses the same two-sided independent-worker marketplace mechanics relevant to Support Network's model.

Emerging players

• HelloCare: Australian digital platform focused on connecting older adults and families with care services and resources. Overlaps with Support Network's peer health and personal care verticals, though with a more content-and-referral orientation.
• Kin Australia: Australian in-home aged care provider operating a digital platform for matching clients with care workers. Comparable personal care customer base and digital-first delivery approach relevant to Support Network's go-to-market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks4 records

Key highlights4 records

Customer concentration

• Facebookfacebook.com/SupportNetworkAustralia
• LinkedInlinkedin.com/company/support-network-australia

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Support Network