Name

Augutech

Legal name

Augutech Corporation

Website

https://augutech.io

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

akta.pro secondary industry

Integration, API & Middleware Consulting (BPAHAEAJ)

Keywords

• Cloud contact center
• Predictive dialer software
• Outbound calling platform
• Inbound call routing
• CRM integrations

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription - Per Agent/Month: Software licensing model charged per active agent per month. Customers can add agents with proration billing. Setup fees apply for customization. Both monthly and annual/multi-year contracts available with discounts for longer commitments.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Augutech provides a cloud-based contact center software platform that delivers inbound omnichannel routing, outbound predictive/power/preview/progressive dialing, AI-powered scam likely mitigation, and over 100 CRM integrations. The platform is sold on a per-agent monthly subscription basis across tiered Inbound, Outbound, and Blended plans, and serves call centers in the Merchant Cash Advance, financial services, insurance, healthcare, and home services industries.

Product overview

Augutech is a comprehensive call center software platform offering a unified product portfolio that combines inbound, outbound, and blended call center solutions. The core platform includes an Omnichannel Solution for inbound queue management and custom IVRs, an Outbound Dialing Software with multiple dial modes (predictive, power, preview, progressive), and a specialized MCA Power Dialer tailored for the Merchant Cash Advance industry. The products share a unified reporting and analytics engine, AI-powered scam likely mitigation technology, and over 100 integrations with CRM platforms including Salesforce, HubSpot, Centrex, and Vtiger. The platform is designed to scale from small teams (Starter plan at $100/user) to enterprise operations with unlimited licenses, supporting industries including financial services, healthcare, insurance, home improvement, and MCA/brokerages.

Differentiator

Problem solved

Functional benefit

Products and services

• Omnichannel Solution All-in-one customer service platform with inbound queues, custom IVRs, omnichannel call flows, real-time agent monitoring, call recordings with PCI compliance redaction, live call transfers, and blended inbound/outbound capabilities for contact centers of all sizes.
• Outbound Dialing Software Advanced outbound dialer with uncapped dial speeds, multiple dial modes (predictive, power, preview, progressive), answering machine detection filtering up to 86% of voicemails, agent and dial list prioritization, and list-mix functionality designed to elevate connect rates.
• MCA Power Dialer Specialized power dialer for the Merchant Cash Advance industry featuring application automation, call recordings and analytics, live agent monitoring, in-depth reporting, answering machine detection, automated applications, Google Maps and Zillow lead qualification integration, AI-powered scam likely mitigation, and an exclusive Centrex CRM integration that supports over $10 billion in funded deals.
• Scam Likely Prevention Standalone AI-powered solution that addresses the effects of 'scam likely' call labeling on reputation and connection rates, combining proprietary AI monitoring of carrier traffic with human specialist review, automated DID management and rotation, and community-powered spam filtering.

Quantifiable outcome

• 400% productivity increase
• +7 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability7 records

Feature8 records

Partnerships

One partnership is on record.

• CentrexcoreTechnology or IntegrationExclusive partnership providing seamless integration between Augutech's power dialer and Centrex CRM for the MCA industry. Features include API lead creation, automated lead search across applications, and click-to-call functionality within Centrex. This integration is designed specifically for merchant cash advance brokers to streamline lead creation and follow-up processes.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Nextiva: Nextiva provides cloud contact center software with inbound queues, IVR, and CRM integrations — overlapping with Augutech's omnichannel and inbound product suite, primarily serving SMB and mid-market with a UCaaS-led bundle.

Direct peers

• Talkdesk: Talkdesk is a cloud contact center platform providing AI-powered outbound dialers, IVR/ACD routing, and CRM integrations — directly comparable to Augutech's feature set, with a broader vertical focus and well-funded go-to-market.
• Aircall: Aircall is a cloud-based phone system and contact center solution for SMB and mid-market with CRM integrations, IVR, and live call monitoring — comparable to Augutech's lower-tier offerings, especially for smaller sales and support teams.
• Five9: Five9 is a leading cloud CCaaS vendor offering inbound, outbound, omnichannel routing, predictive dialers, and AI-powered agent assist — directly overlapping with Augutech's product portfolio across virtually every feature category, but at much larger enterprise scale.
• Convoso: Convoso is an outbound-focused dialer platform with predictive/power dialing, AMD, and compliance/lead-management tooling — most directly comparable to Augutech's MCA power-dialer positioning and high-volume outbound use cases.

Others

• Contact Center Compliance (CCC): CCC provides DNC scrubbing, TCPA compliance, and call-compliance solutions adjacent to Augutech's scam-likely mitigation — not a direct platform competitor but an enabler/complement that touches the same regulatory and carrier-driven dynamics.

Broad incumbents

• NICE CXone: NICE CXone is an enterprise CCaaS suite with inbound, outbound dialers, AI analytics, and WFM — overlapping with Augutech's feature set but targeting large enterprises with broader portfolios and deeper compliance/government vertical reach.
• Genesys Cloud: Genesys Cloud is an enterprise contact center platform with omnichannel routing, predictive dialing, and AI-driven workforce engagement — comparable in capabilities to Augutech but serving larger enterprise customers with broader suite bundling.
• RingCentral Contact Center: RingCentral bundles contact center capabilities with its broader UCaaS platform, overlapping with Augutech's inbound/outbound and CRM integration features but competing primarily on a unified communications value proposition rather than specialized high-volume outbound.
• 8x8 Contact Center: 8x8 combines UCaaS and CCaaS offerings including inbound/outbound, IVR, and analytics — overlapping Augutech's stack as part of a broader communications platform targeting mid-market and enterprise.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/augutechio

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Augutech