What Austin & Wyatt does

Austin & Wyatt is a traditional estate and letting agent founded in 1836 and operating as a trading name of Countrywide Estate Agents Limited (sales) and Countrywide Residential Lettings Limited, which in turn sit within the Connells Group — the UK's largest integrated property services group. The company runs 10 physical branches across Dorset, Southampton, the New Forest, Hampshire, and the Meon Valley, serving home buyers, sellers, tenants, landlords, and a smaller base of property developers and buy-to-let investors. Its core offering is two-sided residential brokerage — property sales on a 'no sale, no fee' commission model and residential lettings/management on tiered service packages (Full Management, Let & Rent Collection, Let Only, Marketing Only) — augmented by referral streams into Countrywide Mortgage Services, Countrywide Surveying Services, and Countrywide Home Conveyancing.

The technology stack is built on the Homeflow website platform and integrates Rightmove, Zoopla, and OnTheMarket for listing distribution, plus Fixflo for tenant repair reporting, and uses Microsoft Clarity and Google Analytics for site telemetry. Notable product extensions include a 60-second Instant Online Valuation tool that pulls Land Registry and comparable-sales data, a Modern Method of Auction with a 56-day fixed timescale and 95% completion rate, and the Zero Deposit Guarantee partnered with the Tenancy Deposit Scheme. The commercial model combines transaction commissions on sales, recurring management fees on lettings, and affiliate referral income across the financial and legal services stack, with customer acquisition driven through physical branch presence, premium portal listings, professional photography/video marketing, blog and podcast content, and a database of 60,000 active buyers inherited from the Countrywide network.

Name

Austin & Wyatt

Legal name

Countrywide Estate Agents Limited

Website

https://austinwyatt.co.uk

Company type

Private

Founded year

1836

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Austin & Wyatt is a traditional UK estate and letting agent, founded in 1836, operating 10 branches across South England as a trading name within Countrywide/Connells Group, serving residential buyers, sellers, tenants, and landlords with sales, lettings, and ancillary mortgage, surveying, and conveyancing services.

Ownership category

akta.pro rank

Product category

Residential Estate Agency Services

NAICS

Offices of Real Estate Agents and Brokers (5312)

SIC

Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Buyer Representation Services (BPAJAAAJ)

akta.pro secondary industry

Seller Representation & Listing Services (BPAJAAAK)

Keywords

• Residential estate agency
• Property lettings services
• Property management
• Mortgage advisory services
• Residential property sales

Headquarters

HQ city

Amesbury

HQ country

United Kingdom

HQ region

Europe

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D, Infrastructure

Revenue model

1. Property Sales Commission: Commission earned on successful property sales. The company operates a 'no sale, no fee' policy for sales.
2. Lettings and Property Management: Fees for tenant finding, letting services, and ongoing property management for landlords. Service packages include Full Management, Let & Rent Collection, Let Only, and Marketing Only.
3. Mortgage Services Referral: Referral commissions from Countrywide Mortgage Services for mortgage products and protection services
4. Surveying Services Referral: Referral income from Countrywide Surveying Services for RICS surveys and valuations
5. Conveyancing Services Referral: Referral commissions from Countrywide Home Conveyancing for legal property services

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Austin & Wyatt is a residential estate and letting agency that facilitates buying, selling, renting, and letting of homes across southern England through 10 branch offices. Core services include property sales (with a no sale no fee policy), residential lettings and full property management for landlords, supported by referrals to in-group mortgage, surveying, conveyancing, and insurance providers. Additional offerings include a Modern Method of Auction with a 56-day fixed timescale, Zero Deposit Guarantee, new homes marketing for developers, and land sales.

Product overview

Austin & Wyatt is a traditional estate and letting agent operating as part of Countrywide, the UK's largest property services group. The company offers a comprehensive property services portfolio centered on two core services: Property Sales (residential sales, valuations, and marketing) and Property Lettings (tenant placement and rental management). These core services are supported by integrated add-on modules including Surveying Services, Conveyancing Services, Insurance Services, Countrywide Mortgage Services, and the Modern Method of Auction. Additional specialized services encompass Land Sales, New Homes Services (for developers), Property Management (residential, commercial, and leasehold), Shared Ownership, Zero Deposit Guarantee, and Property Investment Advisory. The company also provides extensive educational content resources including Buyer Guides, Tenant Guides, and Landlord Guides. Operating across 10 branches in Dorset, Southampton, the New Forest, and Hampshire since 1836, the company leverages the Countrywide network of over 650 locations nationwide to serve property buyers, sellers, tenants, and landlords.

Differentiator

Problem solved

Functional benefit

Products and services

• Property Sales

Quantifiable outcome

• 56-day property sale timescale via Modern Method of Auction vs 150+ days on open market
• +2 more outcomes

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Countrywide Estate Agents LimitedcoreOthersParent company and trading name. Austin & Wyatt is a trading name of Countrywide Estate Agents Limited, registered in England Number 00789476. Countrywide is the UK's largest estate agency group with over 58 high street brands operating across 650 locations.
• NAEA PropertymarkminorOthersAustin & Wyatt sales operations display NAEA (National Association of Estate Agents) membership, indicating professional standards compliance.
• ARLA PropertymarkminorOthersAustin & Wyatt lettings operations are a member of ARLA Propertymark Client Money Protection Scheme, providing client money protection for landlords and tenants.
• The Property Ombudsman (TPO)minorOthersAustin & Wyatt is a member of The Property Ombudsman scheme for consumer protection and dispute resolution.
• Countrywide Mortgage ServicescoreOthersIn-branch mortgage consultation service providing access to thousands of mortgage products from high street and specialist lenders. Part of Countrywide Principal Services Ltd, authorised and regulated by FCA.
• Countrywide Surveying ServicesminorOthersAward-winning surveying business offering RICS Home Survey Level 2 and Level 3 reports, saving buyers thousands by identifying property defects.
• Countrywide Home ConveyancingminorOthersConveyancing service with offices open 7 days a week, fixed legal fees, and online case tracking for property transactions.
• Rightmove, Zoopla, OnTheMarketcoreChannel Partner/ Reseller/ DistributorProperty listing platforms where Austin & Wyatt promotes properties for sale and rent. Premium listings on these portals are part of their marketing strategy.
• Countrywide Estate ManagementminorOthersSpecialist property management service for commercial premises, leasehold estates, and residential portfolios. Manages diverse national portfolio of properties.
• Connells GroupcoreOthersParent company of Countrywide. Austin & Wyatt operates as part of the Connells Group, the UK's largest property services and estate agency group.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Strike: Digital-first UK estate agent offering fixed-fee sales. Comparable target market (UK home movers) with a low-cost, technology-led model that pressures traditional high-street commission structures.
• Purplebricks: Online-only/hybrid estate agent offering sales and lettings at lower fixed fees. Comparable customer base (UK residential vendors and landlords) but competing via a fundamentally different, branchless cost structure.

Direct peers

• Winkworth: UK residential sales and lettings franchise specialising in prime and family housing. Comparable as a branch-franchise-led estate agency serving UK owner-occupiers, landlords and tenants with a similar one-stop-shop offering.
• Spicerhaart Group: One of the UK's largest independent estate agency groups, combining owned high-street branches, the haart franchise, and Davis Tate. Direct peer: same residential sales/lettings branch-led model targeting UK consumers with a multi-brand strategy.
• Hunters Property Group: UK-wide estate agency franchise network providing residential sales, lettings and mortgage services. Comparable business model: local branches delivering full-service sales and lettings under a single national brand.
• Foxtons: London-centric estate agency with a high-street branch network, offering sales, lettings and property management. Comparable as a high-street-led, multi-service residential agency; differs by geography but same operating model.

Broad incumbents

• Knight Frank: Global residential and commercial property adviser with strong UK high-street presence. Comparable as a multi-service UK residential agency but operating at the prime/upper-mid-market end of the price spectrum.
• Connells Group: Ultimate parent of Austin & Wyatt, the UK's largest property services and estate agency group with 58 high-street brands and 650 branches. Most directly comparable as the corporate umbrella that owns and operates the Austin & Wyatt brand.
• Savills: Global real estate adviser offering residential sales, lettings and investment advisory across the UK. Comparable UK residential agency franchise but operating at a broader scale and higher price-point.

Regional players

• Dexters: London-focused independent estate agency with a dense branch network covering sales, lettings and property management. Comparable high-street residential agency model; differs in geography (London vs South England coastal/Hampshire).

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/austinwyattuk
• Facebookfacebook.com/AustinAndWyatt
• LinkedInlinkedin.com/company/austin-wyatt

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Austin & Wyatt