Contact Customer Care UK

What Contact Customer Care UK does

Contact Customer Care UK is the corporate entity behind Kaasino Casino UK, an online casino platform serving UK-based players and launched in 2024. The platform is built as a Progressive Web Application (PWA), allowing users to access 10,000+ games directly through a browser without native app installation. Game content is aggregated from more than 80 third-party providers spanning slots, live casino, crash/instant-win games, and table games, while the operator retains control over three proprietary progressive jackpot pools including a headline jackpot exceeding £1,000,000.

The business model is B2C and revenue is generated through standard online casino mechanics: the house edge on real-money wagering across slots and table games, plus tournament entry economics and the margin captured on bonus/cashback offers. Player acquisition is supported by a dual welcome offer (multi-stage Welcome Package and a parallel Welcome Cashback), and retention is anchored by the Cheese Club, a six-tier loyalty programme with permanent tier retention and up to 20% cashback. Payments are processed via traditional rails (Visa, Mastercard, bank transfer) and crypto, with a multi-currency wallet supporting GBP, EUR, and USD. The platform operates under a Curacao gaming licence rather than a UK Gambling Commission licence, which constrains the addressable market to players willing to transact on offshore-licensed sites and represents a material regulatory risk for the UK-targeted positioning.

Name

Contact Customer Care UK

Legal name

Kaasino VIP Online Casino

Website

https://contactcustomercare.co.uk

Company type

Private

Founded year

2024

Operating status

Operating

Short description

Contact Customer Care UK operates Kaasino Casino UK, a 2024-launched online casino serving UK players via a Progressive Web Application with 10,000+ games, proprietary progressive jackpots, and a six-tier loyalty programme under a Curacao licence.

Ownership category

akta.pro rank

Product category

Online Casino Gaming

NAICS

Casinos (except Casino Hotels) (713210)

akta.pro primary industry

White-Label / Turnkey Online Casino Brands (MPAEABAH)

akta.pro secondary industries

Live Dealer Online Casinos (MPAEABAB), Crypto Casinos (MPAEABAD)

Keywords

• Online casino gaming
• Casino bonuses
• Slot games
• Live dealer games
• Progressive jackpots

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2C

Offering type

Services

Cost components

Marketing or Sales, Operations, Technology or R&D, Personnel, Infrastructure, Others

Revenue model

1. Casino House Edge: Platform generates revenue through house edge on casino games including slots, table games, live dealer games, and crash games. Players wager real money; the casino retains a percentage across all game types.
2. Bonus Wagering Requirements: Welcome package bonus funds require 35x playthrough before withdrawal. Different games contribute at varying rates (slots 100%, table games 10%, live casino 0%).

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Core offering

Kaasino Casino UK operates an online casino platform offering 10,000+ games across slots, live dealer tables, progressive jackpots, table games, and crash games from 80+ content providers. Players can choose between a four-stage Welcome Package (225% match up to £2,500 plus 500 Bonus Spins) or Welcome Cashback up to £25,000 with zero wagering requirements, and access a six-tier Cheese Club loyalty programme with up to 20% cashback. The platform supports GBP, EUR, USD, and cryptocurrency transactions via desktop and mobile PWA without app-store downloads.

Product overview

Kaasino Casino is a single online casino platform launched in 2024 offering access to 10,000+ games across multiple categories including slots, table games, live dealer games, progressive jackpots, and crash games. The platform operates through partnerships with 80+ game studios and features three proprietary progressive jackpot systems. Core offerings include welcome bonuses (Welcome Package or Welcome Cashback), a multi-tiered Cheese Club loyalty program, and recurring promotional incentives. A single account provides access to the full game library across all devices via PWA.

Differentiator

Problem solved

Functional benefit

Products and services

• Kaasino Online Casino Platform The Kaasino online casino platform provides customers with a single account for accessing 10,000+ games across slots, table games, live dealer games, progressive jackpots, and crash games from 80+ content providers. The platform supports GBP, EUR, USD, and cryptocurrency transactions, offers a Welcome Package (225% up to £2,500 plus 500 Bonus Spins) or Welcome Cashback (up to £25,000 with no wagering), runs a six-tier Cheese Club loyalty programme, and operates daily and weekly promotional bonuses plus multi-million-pound tournaments.

Quantifiable outcome

• Up to £2,500 welcome bonus plus 500 spins on first deposit
• +3 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and major.

• Pragmatic PlaycoreTechnology or Integration · 1 January 2024Game content provider supplying slot titles including Big Bass Splash, Big Catch Bonanza Bonus Buy, and similar popular games to Kaasino's 10,000+ game library.
• Evolution GamingcoreTechnology or Integration · 1 January 2024Live dealer gaming provider supplying certified dealers broadcasting in high definition for Live Baccarat, Live Blackjack, Live Roulette, Live Poker, and Live Game Shows.
• Hacksaw GamingcoreTechnology or Integration · 1 January 2024Content provider supplying games to Kaasino's platform including crash games and slot titles.
• Nolimit CitycoreTechnology or Integration · 1 January 2024Game studio providing slot content to the platform's extensive game library.
• LuckystreakmajorTechnology or Integration · 1 January 2024Live casino technology provider supplying live dealer games alongside Evolution Gaming and Live88.
• Live88majorTechnology or Integration · 1 January 2024Live dealer gaming provider supplying live casino experiences including live blackjack, roulette, and game shows.
• BelatracoreTechnology or Integration · 1 January 2024Game studio providing slot and casino content to the platform.
• EndorphinacoreTechnology or Integration · 1 January 2024Slot game provider supplying titles to Kaasino's game library.
• SpinomenalcoreTechnology or Integration · 1 January 2024Game studio providing slot and casino game content to the platform.
• NetgamecoreTechnology or Integration · 1 January 2024Game provider supplying casino content to Kaasino's platform.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Stake.com: Crypto-friendly online casino operating under Curacao license with extensive slot library, live dealer, and proprietary original games. Comparable on Curacao licensing model, crypto payment support, and broad multi-provider slot aggregation.
• PlayOJO: UK-licensed online casino known for wager-free bonus mechanics and no-wagering rewards model. Directly comparable as a UK iCasino emphasizing cashback-without-wagering and transparent player-friendly terms.
• Bet365 Casino: One of the largest UK-licensed online casino and betting operators offering slots, live dealer, and table games. Directly comparable as a UK-facing multi-provider iCasino platform with extensive game library and proprietary promotions.
• MrQ Casino: UK-licensed online casino with no-wagering bonuses, slot-focused offering, and small-operator profile. Comparable as a UK-facing slot-heavy iCasino targeting similar value-conscious player segments.
• LeoVegas: Mobile-first European online casino operator with multi-provider content, proprietary welcome bonuses, and tiered loyalty program. Directly comparable on technology approach (mobile/PWA-style) and content aggregation strategy.
• Rizk Casino: European-licensed online casino with multi-provider content, gamified loyalty (Wheel of Rizk), and welcome bonuses. Comparable on tiered rewards program and multi-provider slot aggregation.
• 888 Casino: Established UK-licensed online casino brand offering proprietary and third-party slots, live dealer, and progressive jackpots. Directly comparable as a multi-provider iCasino operator with welcome bonuses and VIP loyalty mechanics.
• Videoslots: Malta/UK-licensed online casino with one of the largest game libraries in the market, multi-provider aggregation, and tournament-based promotional mechanics. Directly comparable on extensive game library and tournament prize-pool strategy.
• Casumo: European-licensed online casino with 2,000+ games, gamified loyalty program (adventure-style tiers), and welcome bonuses. Comparable on tiered loyalty and multi-provider content aggregation for UK/European players.

Broad incumbents

• William Hill Casino: UK-listed incumbent gambling operator offering casino, sportsbook, and bingo with extensive game library and loyalty programs. Comparable on UK iCasino offering and multi-provider aggregation, though operates as part of a much broader gambling portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Contact Customer Care UK