Emergencias Médicas

What Emergencias Médicas does

Emergencias Médicas (legal name: Emergencias Médicas del Continente S.A.) is a Costa Rican private medical services company headquartered in San José that has operated for approximately 30 years delivering extrahospitalary (out-of-hospital) emergency and preventive medical care. The company serves two primary segments: families/individuals on recurring subscriptions, and businesses/enterprises purchasing customized corporate health programs. Core services include 24/7 advanced life support ambulance dispatch, home doctor visits, telemedicine consultations, and programmed patient transfers, with international emergency coverage provided exclusively in Costa Rica through the SIEM network across 100+ Latin American cities. Operationally, the company runs a 24/7 emergency central (24/7 phone line), a mobile application (iOS and Android) for videoconsultations and on-demand service requests, and a WhatsApp-based virtual assistant named "Alicia" for plan inquiries and SIEM documentation. The business model is subscription-driven across six family plan tiers (Plan Azul, Blanco, Black, Clásico, Integral, Plus) priced in Costa Rican colones, supplemented by usage-based fees for additional home visits and transfers, enterprise contracts, and an active referral program offering 50% discounts. Distribution is direct-to-consumer via website, mobile app, WhatsApp, and phone, alongside a dedicated enterprise sales motion. Notable enterprise clients include Dos Pinos, DHL, Banco Nacional, BMI, PALIGMED, SM Seguros, Quálitas, and TicCar. The company reports that 84% of emergency cases are resolved on-site without requiring hospital transfer, and service coverage is restricted to the Greater Metropolitan Area of Costa Rica (Paraíso de Cartago to El Coyol de Alajuela).

Name

Emergencias Médicas

Legal name

Emergencias Médicas del Continente S.A.

Website

https://emergenciasmedicas.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

101–250 employees

Short description

Emergencias Médicas is a Costa Rican subscription-based extrahospitalary medical services company providing 24/7 emergency ambulance dispatch, telemedicine, home doctor visits, and programmed transfers to families and enterprises in the Greater Metropolitan Area, with international coverage via the SIEM network.

Ownership category

akta.pro rank

Product category

Emergency medical services

NAICS

Other Ambulatory Health Care Services (6219), Home Health Care Services (621610), Ambulatory Health Care Services (621)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Home Health Care Services (8082)

akta.pro primary industry

Emergency Response, Assistance & Medical Evacuation Services (THACAEAC)

Keywords

• Emergency medical services
• Subscription healthcare plans
• Ambulance services
• Home doctor visits
• Prepaid medical coverage

Headquarters

HQ city

San José

HQ country

Costa Rica

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Family Subscription Plans: Monthly and annual recurring subscription fees for family health protection plans including emergency services, telemedicine, home doctor visits, and hospital transfers
2. Business/Enterprise Plans: Customized corporate health solutions with telemedicina, workplace medicine, occupational health, and event coverage for enterprise clients
3. Additional Services (Pay-per-use): Fees for additional home doctor visits beyond plan limits, programmed transfers beyond plan inclusions, and extra beneficiaries
4. Referral Program: 50% discount promotion for referrers and referred parties as a customer acquisition incentive

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Emergencias Médicas provides subscription-based pre-hospital emergency medical care in Costa Rica, including 24/7 emergency ambulance dispatch, on-scene and at-home emergency care, advanced life support transport, programmed non-emergency medical transfers, home doctor visits, and telemedicine. Subscribers choose from annual plans (AZUL, BLANCO, BLACK), monthly plans (CLÁSICO, INTEGRAL, PLUS), and dedicated enterprise plans, with international emergency coverage through the SIEM network.

Product overview

Emergencias Médicas is a 30-year-old Costa Rican emergency medical services company offering a subscription-based healthcare ecosystem. The portfolio consists of family plans (PLAN AZUL, PLAN BLANCO, PLAN BLACK, PLAN CLÁSICO, PLAN INTEGRAL, PLAN PLUS) and enterprise plans, all centered around three core services: telemedicine, home doctor visits (Médico en Casa), and advanced life support ambulances (Soporte Avanzado). These are complemented by programmed patient transfers and the SIEM international coverage network spanning 15+ Latin American countries. The offering is delivered through a mobile application enabling videoconsultations, chat-based doctor interaction, and on-demand service requests, supported by a virtual assistant named Alicia.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Medical Service Subscription (Planes Anuales y Mensuales) Subscription-based emergency medical coverage product offered in multiple tiers for individuals and families, ranging from basic monthly plans to premium annual plans with extensive benefits.
• Planes Empresariales (Enterprise Emergency Medical Plans) Group emergency medical coverage plans designed for Costa Rican companies and organizations to provide emergency medical response and pre-hospital care to their employees as a workplace benefit.
• Médico en Casa (Home Doctor Visits) In-home medical consultation service that sends a doctor to the patient's home for non-emergency situations requiring in-person evaluation, available to subscribers and on a per-incident basis.
• Soporte Avanzado (Advanced Life Support Ambulance) Critical-care ambulance service equipped with advanced life support equipment and medical personnel for high-acuity emergencies, dispatched 24/7 to subscribers.
• Traslados Programados (Programmed Medical Transfers) Scheduled, non-emergency medical transportation service for patients requiring planned transfers between home, medical facilities, or other destinations.
• Telemedicina (Telemedicine Consultations) Remote medical consultation service enabling subscribers to access a physician virtually for non-emergency medical guidance without an in-person visit.
• Cobertura Internacional SIEM (SIEM International Coverage) International emergency medical coverage that extends subscribers' emergency protection to medical events occurring abroad, delivered through the SIEM partner network.

Quantifiable outcome

• 84% of emergency cases resolved on-site without requiring hospital transfer

Named customers9 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Four partnerships are on record, tiered core and minor.

• SIEM (Sistema Integrado de Emergencias Médicas)coreStrategic or Co-development PartnerSIEM is an integrated emergency medical system network providing coverage in 100+ cities across Latin America. Emergencias Médicas is the only SIEM member company in Costa Rica. This partnership enables affiliates to receive immediate medical attention while traveling in Latin America including Argentina, Brazil, Chile, Colombia, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, Paraguay, Peru, Uruguay, Venezuela, and Dominican Republic.
• Laboratorios San JoséminorOthersExclusive discount partner offering laboratory services to Emergencias Médicas affiliates as part of additional membership benefits.
• Ópticas VisiónminorOthersExclusive discount partner offering optical services to Emergencias Médicas affiliates as part of additional membership benefits.
• GOT VeterinariaminorOthersExclusive veterinary services discount partner for Emergencias Médicas affiliates as part of additional membership benefits.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Falck: Danish-headquartered global provider of ambulance services, emergency response, and healthcare services across Europe, North America, and Latin America. Directly comparable to Emergencias Médicas on ambulance and emergency medical operations but operates at vastly larger scale and across many geographies.
• International SOS: Global leader in medical assistance, travel risk management, and emergency medical evacuation, serving multinational corporations and insurers. Comparable to Emergencias Médicas on the emergency response and international medical assistance axis, but operates at global scale and primarily serves corporate/travel clients rather than direct-to-consumer subscriptions.
• Keralty: Colombian-headquartered integrated healthcare provider operating health plans, clinics, and telemedicine across Latin America. Comparable to Emergencias Médicas on integrated healthcare delivery and subscription-based health services in the region, though at significantly larger scale and vertically integrated.
• St John Ambulance: International ambulance and emergency medical services organization operating across multiple countries. Comparable to Emergencias Médicas on core ambulance service delivery, though primarily non-profit/volunteer-driven and not a subscription-based consumer product.

Emerging players

• Docplanner: One of the largest digital health platforms in Latin America and Europe, connecting patients with doctors and enabling online booking and telemedicine. Comparable on the digital health and telemedicine component of Emergencias Médicas' offering, though it operates as a marketplace/platform rather than a service-delivery subscription.
• Conexa Saúde: Brazilian telemedicine and corporate health platform offering video consultations, mental health, and occupational health services to enterprises. Comparable to Emergencias Médicas on the B2B telemedicine and occupational health axis in the Latin American market.
• Global Rescue: US-based provider of emergency medical evacuation, security extraction, and travel risk services. Comparable on international emergency response and medical evacuation services but serves a different primary customer (international travelers and corporate clients) rather than a domestic subscription base.

Direct peers

• Cruz Roja Costarricense: Costa Rican Red Cross operates 24/7 ambulance and pre-hospital emergency services in the same Costa Rica market, serving as the most direct comparator to Emergencias Médicas' core ambulance and emergency response offering, although it operates on a non-profit/donation-funded model rather than subscription.
• Hospital Clínica Bíblica: Major private hospital in San José, Costa Rica that competes with Emergencias Médicas in the private supplementary healthcare market. Comparable as a Costa Rican private healthcare provider offering premium services to consumers and enterprises, though it operates a hospital rather than an extrahospitalary subscription model.

Regional players

• Assist Card: Latin American travel assistance and emergency medical services company providing traveler health coverage across the region. Highly comparable to Emergencias Médicas' SIEM international coverage and emergency response services, with a regional rather than single-country footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/emergencias.medicas.cr
• LinkedInlinkedin.com/company/emergencias-medicas
• Instagraminstagram.com/emergenciasmedicascr/?hl=es

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emergencias Médicas