Nine o'Clock

What Nine o'Clock does

Nine o'Clock (legal name: CCG Comunicação) is a privately held, founder-owned Brazilian event guest management company founded in 2008 by CEO Camila Jarnallo and headquartered in São Paulo. The firm delivers end-to-end guest management services for corporate events operated by large enterprises — including RSVP handling, list segmentation, multi-channel electronic communications (SMS, WhatsApp Business via official API, and HTML email), VIP concierge, promotional logistics, and access control via QR codes and facial biometrics. Its stated client base spans major Brazilian and multinational brands such as Vale, Porto Seguro, Heineken, Bradesco, Itaú, Natura, iFood, Ford, Volkswagen, Nestlé, Sephora, Unilever, and Globo.

The core of the offering is a proprietary technology platform built on AWS infrastructure, encompassing a real-time RSVP and guest management engine, a customized AI chatbot with humanized conversational responses, and a facial biometric access control system with 3-second processing. Supporting modules include mailing data validation, online registration forms, promotional customer service (SAC Promocional), SEAE/MF-compliant promotional validation, encrypted logistics, and concierge VIP service. The platform integrates with CRM systems and Brazilian ticketing platforms, and the company highlights LGPD compliance and ISO 27001-aligned security controls (periodic penetration testing, IDS/IPS, BitLocker encryption).

The business model is B2B enterprise professional services, sold through direct field sales led by a Commercial Director and an Operational Director. Pricing is customized per event and is not publicly disclosed. The company is bootstrapped with no external institutional investors disclosed, operates with 11–50 employees, and has executed events in Brazil, the USA, Argentina, Chile, and Mexico (Riviera Maia). Cumulative operational scale cited on the website is 300 events, 200 accreditations, and 100 agency clients served.

Name

Nine o'Clock

Legal name

CCG Comunicação

Website

https://nineoclock.com.br

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Nine o'Clock is a São Paulo-based event guest management company offering RSVP, AI chatbot, multi-channel messaging, and biometric access control services to large enterprise clients across Brazil and Latin America.

Ownership category

akta.pro rank

Product category

Event Guest Management Services

NAICS

Computer Facilities Management Services (541513), Business Service Centers (56143), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

Meeting & Event Program Technology (Registration, Apps, Badging) (THACAFAB)

akta.pro secondary industries

Party Invitations, Stationery & Guest Management (HSACACAK), Onsite Guest Services & Concierge / Information Desks (THAHALAO)

Keywords

• Event guest management
• Corporate event RSVP services
• Biometric event access control
• AI chatbot guest communication
• Multi-channel event messaging

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Guest Management Services: Full-service guest management for corporate events including RSVP handling, mailing updates, communication, access control, concierge services, and promotional material logistics. Service is customized per event and delivered by a professional team.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Nine o'Clock provides end-to-end guest management services for corporate events, covering RSVP and mailing updates, AI-powered chatbot communication, multi-channel electronic messaging (SMS, WhatsApp, Email), access control via QR codes and facial biometrics, VIP concierge, promotional customer service, and physical materials logistics. Services are customized per event and delivered by a specialized operations team using a proprietary platform built on AWS cloud infrastructure.

Product overview

Nine o'Clock is an event guest management company offering a unified platform with multiple integrated modules. The core product is its Gestão de Convidados (RSVP) system, which is supported by complementary add-on modules including: Chatbot com IA for AI-powered automated communication, RSVP Online com Ficha de Inscrição for data collection, Envio Eletrônico for multi-channel messaging (SMS, WhatsApp, Email), Controle de Acesso for QR/biometric entry management, Concierge/Atendimento VIP for premium guest services, Armazenamento e Entrega for logistics, SAC Promocional and Promoção for promotional campaign management, and Atualização de Mailing for data quality. The proprietary AI chatbot and access control systems are central differentiators.

Differentiator

Problem solved

Functional benefit

Products and services

• Gestão de Convidados (RSVP) Complete guest management service for controlling, organizing, and efficiently receiving event guests. Includes active and passive confirmation via phone, email, WhatsApp or customized landing page; segmented lists with quota system; reminder sending; and comprehensive attendance and engagement reports.
• Atualização de Mailing Data validation and enrichment service that reviews, organizes, and validates guest list information including standardization, error correction, optional enrichment through direct contact, and list segmentation by groups (e.g., VIPs, suppliers, press).
• Chatbot com IA e Atendimento Humanizado Proprietary AI-powered automated chatbot providing natural, empathetic, and personalized 24/7 communication with guests, handling confirmations, reminders, FAQs, and satisfaction surveys with CRM and guest management system integration.
• RSVP Online com Ficha de Inscrição Complete solution for collecting participant data, profiles, and preferences (name, company, role, email, phone, dietary preferences, accessibility needs) with real-time management dashboard, automated confirmation process, and intelligent data segmentation.
• SAC Promocional Direct customer service channel for promotion participants, clarifying doubts about participation, deadlines, criteria, rules, prize delivery, complaints, and feedback with empathetic and focused resolution.
• Promoção Exclusive team managing promotional actions including raffles, cultural contests, incentive campaigns, gifts and prizes, ensuring compliance with legislation (SEAE/MF) and winner validation through document and evidence analysis.
• Envio Eletrônico (SMS, WhatsApp, E-mail) Personalized electronic communication service via SMS, WhatsApp (official API), and HTML email marketing, with high delivery and read rates and real-time monitoring of opens, clicks, and confirmations.
• Concierge / Atendimento VIP Dedicated VIP contact point providing a premium, welcoming, and efficient experience throughout the event, with priority WhatsApp service via verified official event number for strategic guests.
• Armazenamento, Manuseio e Entrega Protocolada Complete logistics and operational service for sending physical materials including promotional kits, press kits, gifts, special invitations, and samples with secure storage, careful handling, labeling, tracking, and RSVP platform integration.
• Controle de Acesso (QR Code, Biometria e Facial) Event access control system using QR codes, biometrics, and facial recognition (3-second identification without QR code, document, or wristband) to authorize or block participant entry, with real-time registration of entry/exit times and profile-based access control.

Quantifiable outcome

• 3-second facial recognition access time
• +3 more outcomes

Named customers14 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature5 records

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• EventMobi: Event apps and engagement platform for corporate conferences, with registration and check-in modules. Comparable in serving enterprise event organizers with bundled technology plus services.
• Swapcard: Event technology platform focused on registration, networking, and engagement for B2B conferences. Targets the same enterprise event market as Nine o'Clock with a more software-centric delivery model.
• PlanIt Events: Corporate event registration platform with attendee management, badging, and reporting features. Comparable in addressing the mid-to-large enterprise registration and on-site workflow that Nine o'Clock targets.

Broad incumbents

• Cvent: Global enterprise event management platform covering registration, badge printing, on-site solutions, and engagement. Represents the broad incumbent whose full-suite positioning could pressure Nine o'Clock's specialized guest management layer.
• Bizzabo: Enterprise event experience platform combining registration, mobile event apps, and analytics. Comparable in serving the same corporate event organizer buyer and increasingly overlapping on registration/access features.
• Eventbrite: Large-scale event ticketing and registration platform. While more consumer-leaning, it overlaps with Nine o'Clock on RSVP and registration mechanics for enterprise-organized events.
• Hopin (now RingCentral Events): Hybrid and virtual event platform now part of RingCentral, offering registration, ticketing, and engagement tools. Adjacent incumbent competing for the same corporate event technology budget.

Direct peers

• InviteManager: RSVP and guest management platform built for corporate events, with focus on invitation workflows and attendance tracking. Directly comparable to Nine o'Clock's RSVP and credentialing modules.
• RSVPify: Online RSVP and event registration platform used by corporate event organizers. Overlaps with Nine o'Clock's online registration, segmentation, and confirmation workflows.
• Zkipster: Guest list management and RSVP platform for high-end corporate and private events. Closest direct competitor to Nine o'Clock's core RSVP/credentialing offering, with overlapping feature sets around access control, segmented lists, and multi-channel communication.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/nine-o'clock/?viewAsMember=true
• Instagraminstagram.com/p/DK0ENPjSXli/?img_index=1
• Facebookfacebook.com/nineoclock.br

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nine o'Clock